WEST SUBURBAN MEDICAL CENTER Ratings and Reviews

About WEST SUBURBAN MEDICAL CENTER

WEST SUBURBAN MEDICAL CENTER is a Acute Care Hospitals. It is in OAK PARK, IL. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 140049. It DOES NOT provide emergency services. There are 166 medical professionals and 86 doctor groups affiliated with the hospital. On average at WEST SUBURBAN MEDICAL CENTER, emergency patients were charged $24,112. This is lower than the state average of $25,739. It is also lower than the national average of $25,828.

Quick Links to WEST SUBURBAN MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for WEST SUBURBAN MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	65 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	16 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	71 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	63 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	18 %
Patients who reported that their nurses "Usually" listened carefully to them	19 %
Patients who reported that their nurses "Always" explained things in a way they could understand	60 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	18 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	68 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	14 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	73 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	67 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	14 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	65 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	15 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	30 %
Patients who reported that they "Usually" received help as soon as they wanted	21 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	47 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	27 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	26 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	32 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	16 %
Patients who reported that staff "Always" explained about medicines before giving it to them	54 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	29 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	17 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	45 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	17 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	23 %
Patients who reported that YES, they were given information about what to do during their recovery at home	77 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	24 %
Patients who reported that YES, they did discuss whether they would need help after discharge	76 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	22 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	78 %
Patients who "Agree" they understood their care when they left the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	16 %
Patients who "Strongly Agree" they understood their care when they left the hospital	36 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	21 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	29 %
Patients who "Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	15 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	34 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	12 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	45 %
Patients who reported that their room and bathroom were "Always" clean	67 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	16 %
Patients who reported that their room and bathroom were "Usually" clean	17 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	54 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	19 %
Patients who reported that the area around their room was "Usually" quiet at night	27 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	31 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	42 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	24 %
Patients who reported YES, they would definitely recommend the hospital	41 %
Patients who reported YES, they would probably recommend the hospital	35 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of WEST SUBURBAN MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the WEST SUBURBAN MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for WEST SUBURBAN MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at WEST SUBURBAN MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$57
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$71
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$88
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$16
Carrier (1 to 3 days Prior to Index Hospital Admission)	$626
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,548
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$13
Carrier (During Index Hospital Admission)	$1,357
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$783
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$104
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,225
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,206
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,211
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$128
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,668
Total (Complete Episode)	$24,112

Infection Rates at WEST SUBURBAN MEDICAL CENTER

These measures show how often patients at WEST SUBURBAN MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	1.22 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	4.60 / Worse
Central Line Associated Bloodstream Infection: Number of Device Days	3,707.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	3.59 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	9.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards)	2.51 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.45 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.32 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	4,803.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	5.39 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	6.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.11 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	9.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.28 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	28.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.21 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.20 / Same
MRSA Bacteremia: Upper Confidence Limit	3.88 / Same
MRSA Bacteremia: Patient Days	26,052.00 / Same
MRSA Bacteremia: Predicted Cases	1.70 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	1.18 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.48 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.44 / Same
Clostridium Difficile (C.Diff): Patient Days	25,460.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	15.10 / Same
Clostridium Difficile (C.Diff): Observed Cases	13.00 / Same
Clostridium Difficile (C.Diff)	0.86 / Same

How WEST SUBURBAN MEDICAL CENTER Compares to Other Similar Facilities

This is how WEST SUBURBAN MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in OAK PARK, IL

Worst Hospitals in OAK PARK, IL

Percentages of Complications and Deaths at WEST SUBURBAN MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	9.8%	SAME
Death rate for heart failure patients	11.5%	SAME
Death rate for pneumonia patients	17.4%	SAME
Death rate for stroke patients	12.2%	SAME
Pressure ulcer rate	1.09%	SAME
Death rate among surgical inpatients with serious treatable complications	178.03%	SAME
Iatrogenic pneumothorax rate	0.27%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.95%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.52%	SAME
Postoperative respiratory failure rate	20.89%	Worse
Perioperative pulmonary embolism or deep vein thrombosis rate	3.82%	SAME
Postoperative sepsis rate	6.73%	SAME
Postoperative wound dehiscence rate	2.44%	SAME
Abdominopelvic accidental puncture or laceration rate	1.32%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.56%	Worse

Skilled Nursing Facilities Near WEST SUBURBAN MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near WEST SUBURBAN MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Admiral at The Lake	5:
Niles Nsg and Rehab Ctr	5:
Alden Estates of Skokie	5:
Radford Green	5:
Park Place Christian Community	5:
Mercy Circle	5:
Alden Estates of Evanston	5:
Oak Trace	5:
Terraces at The Clare	5:
Alden Long Grove Rehab and hc Ctr	5:
Wynscape Health and Rehab	5:
Thrive of Lisle	5:
Gottlieb Memorial Hospital	5:
The Mather Evanston	5:
Celebrate Senior Living Niles	5:
Central Baptist Village	5:
Dupage Care Center	5:
Ascension Nazarethville Place	5:
Westminster Place	5:
Encore Village	5:
Avantara Lake Zurich	5:
Victorian Village Hlth and Well	5:
West Suburban Medical Ctr	5:
Whitehall of Deerfield	5:
Burgess Square Healthcare Ctr	5:
Alden Des Plaines Rehab and Hc	5:
Alden Estates of Shorewood	5:
Avantara Long Grove	5:
The Springs at Monarch Landing	5:
Vi at The Glen	5:
St Joseph Village of Chicago	5:
Ascension Casa Scalabrini	5:
Community First Medical Center	5:
Little Sisters of The Poor of Palatine	5:
Selfhelp Home of Chicago	5:
Brandel Health and Rehab	5:
Thrive of Fox Valley	5:
Citadel Care Center-Wilmette	5:
The Grove of Skokie	5:
Little Sisters of The Poor	5:
Healthbridge of Arlington Hts	4:
Aperion Care Plum Grove	4:
Elevate Care Palos Heights	4:
The Oaks Health Care Center	4:
Ascension Resurrection Life	4:
Bella Terra Streamwood	4:
Ignite Medical Hanover Park	4:
Franciscan Village	4:
St Patrick's Residence	4:
Brookdale Plaza Lisle Snf	4:
Arista Healthcare	4:
Alden Poplar Creek Rehab and Hcc	4:
Tabor Hills Health Care Fac	4:
Plymouth Place	4:
Lakewood Nrsg and Rehab Center	4:
Pearl of Evanston,the	4:
Avantara Chicago Ridge	4:
Alden Courts of Shorewood	4:
Buckingham Pavilion	4:
Aperion Care Wesley	4:
Winston Manor Cnv and Nursing	4:
Asbury Court Nursing and Rehab	4:
Ahva Care of Winfield	4:
Norwood Crossing	4:
Astoria Place Living and Rehab	4:
Grove of Northbrook,the	4:
Elevate Care Northbrook	4:
Prairieview at The Garlands	4:
Greek American Rehab Care Ctr	4:
Beacon Hill	4:
Ascension Saint Benedict	4:
The British Home	4:
Park Ridge Healthcare Center	4:
Eden Vista Burr Ridge	3:
Lincolnwood Place	3:
Alden Estates of Northmoor	3:
All American Vlge Nrsg and Rhb	3:
Ahva Care of Stickney	3:
Eden Vista Propect Heights	3:
Balmoral Home	3:
Alden North Shore Rehab and Hcc	3:
Meadowbrook Manor	3:
The Citadel of Northbrook	3:
Pearl of Rolling Meadows,the	3:
Aliya of Homewood	3:
Smith Village	3:
Citadel of Glenview,the	3:
Bella Terra Lagrange	3:
Meadowbrook Manor - Lagrange	3:
Alden Estates of Barrington	3:
Alden Lincoln Rehab and H C Ctr	3:
Aperion Care Midlothian	3:
The Grove of Lagrange Park	3:
Covenant Living - Windsor Park	3:
Warren Barr Gold Coast	3:
Elevate Care Abington	3:
Aliya of Evanston	3:
The Grove of Evanston L and R	3:
Dobson Plaza	3:
Warren Barr Oak Lawn	3:

Medical Groups Affiliated with WEST SUBURBAN MEDICAL CENTER

There are 166 doctors and 86 medical groups that are affiliated with WEST SUBURBAN MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with WEST SUBURBAN MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with WEST SUBURBAN MEDICAL CENTER.