PRESENCE MERCY MEDICAL CENTER Ratings and Reviews

About PRESENCE MERCY MEDICAL CENTER

PRESENCE MERCY MEDICAL CENTER is a Acute Care Hospitals. It is in AURORA, IL. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 140174. It does provide emergency services. There are 180 medical professionals and 69 doctor groups affiliated with the hospital. On average at PRESENCE MERCY MEDICAL CENTER, emergency patients were charged $25,575. This is lower than the state average of $25,739. It is also lower than the national average of $25,828.

Quick Links to PRESENCE MERCY MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PRESENCE MERCY MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	3 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	13 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	3 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	64 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	8 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	62 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	17 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	79 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	7 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	14 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	46 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	27 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	27 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	47 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	54 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	37 %
Patients who "Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	42 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	53 %
Patients who reported that their room and bathroom were "Always" clean	72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9 %
Patients who reported that their room and bathroom were "Usually" clean	19 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	9 %
Patients who reported that the area around their room was "Usually" quiet at night	30 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	69 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	66 %
Patients who reported YES, they would probably recommend the hospital	27 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of PRESENCE MERCY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the PRESENCE MERCY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for PRESENCE MERCY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at PRESENCE MERCY MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$14
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$53
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$97
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$53
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$13
Carrier (1 to 3 days Prior to Index Hospital Admission)	$773
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,584
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$30
Carrier (During Index Hospital Admission)	$1,585
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$695
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$215
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,954
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,040
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,588
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$123
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,759
Total (Complete Episode)	$25,575

Infection Rates at PRESENCE MERCY MEDICAL CENTER

These measures show how often patients at PRESENCE MERCY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	-- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.83 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	2,369.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.64 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.19 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	3.83 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,528.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	1.73 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	2.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.16 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.29 / Same
SSI - Colon Surgery: Upper Confidence Limit	5.77 / Same
SSI - Colon Surgery: Number of Procedures	40.00 / Same
SSI - Colon Surgery: Predicted Cases	1.15 / Same
SSI - Colon Surgery: Observed Cases	2.00 / Same
SSI - Colon Surgery	1.75 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	9.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.07 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	24,327.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.91 / Not Available
MRSA Bacteremia: Observed Cases	1.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.31 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.25 / Same
Clostridium Difficile (C.Diff): Patient Days	23,615.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	12.19 / Same
Clostridium Difficile (C.Diff): Observed Cases	8.00 / Same
Clostridium Difficile (C.Diff)	0.66 / Same

How PRESENCE MERCY MEDICAL CENTER Compares to Other Similar Facilities

This is how PRESENCE MERCY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in AURORA, IL

Worst Hospitals in AURORA, IL

Percentages of Complications and Deaths at PRESENCE MERCY MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	11.3%	SAME
Death rate for CABG surgery patients	2.8%	SAME
Death rate for COPD patients	10.4%	SAME
Death rate for heart failure patients	11.6%	SAME
Death rate for pneumonia patients	20.6%	SAME
Death rate for stroke patients	12%	SAME
Pressure ulcer rate	0.23%	SAME
Death rate among surgical inpatients with serious treatable complications	175.06%	SAME
Iatrogenic pneumothorax rate	0.31%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.17%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.39%	SAME
Postoperative respiratory failure rate	20.79%	Worse
Perioperative pulmonary embolism or deep vein thrombosis rate	2.78%	SAME
Postoperative sepsis rate	4.25%	SAME
Postoperative wound dehiscence rate	1.89%	SAME
Abdominopelvic accidental puncture or laceration rate	0.92%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.15%	SAME

Skilled Nursing Facilities Near PRESENCE MERCY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near PRESENCE MERCY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Burgess Square Healthcare Ctr	5:
Gottlieb Memorial Hospital	5:
Oak Trace	5:
Little Sisters of The Poor of Palatine	5:
Thrive of Fox Valley	5:
Sunny Hill Nursing Home of Will County	5:
Thrive of Lisle	5:
Park Place Christian Community	5:
Brandel Health and Rehab	5:
Batavia Rehabilitation and Health Care Center	5:
Victorian Village Hlth and Well	5:
Dupage Care Center	5:
Avondale Estates of Elgin	5:
Alden Estates of Shorewood	5:
Encore Village	5:
Ascension Casa Scalabrini	5:
Wynscape Health and Rehab	5:
Ascension Nazarethville Place	5:
The Springs at Monarch Landing	5:
Oak Crest	5:
Highland Oaks	5:
Alden Des Plaines Rehab and Hc	5:
Aperion Care Fox River	5:
Ahva Care of Winfield	4:
Healthbridge of Arlington Hts	4:
Greenfields of Geneva	4:
St Patrick's Residence	4:
Aperion Care Plum Grove	4:
Brookdale Plaza Lisle Snf	4:
Plymouth Place	4:
Pearl at The Tillers	4:
Avantara Aurora	4:
Tabor Hills Health Care Fac	4:
The Oaks Health Care Center	4:
Franciscan Village	4:
Bella Terra Streamwood	4:
Arista Healthcare	4:
Alden Poplar Creek Rehab and Hcc	4:
Alden Courts of Waterford	4:
Lakewood Nrsg and Rehab Center	4:
Ignite Medical Hanover Park	4:
Asbury Court Nursing and Rehab	4:
Park Ridge Healthcare Center	4:
Asbury Gardens Nsg and Rehab	4:
Beacon Hill	4:
Greek American Rehab Care Ctr	4:
Michaelsen Health Center	4:
Alden Courts of Shorewood	4:
Alden Estates of Barrington	3:
Addolorata Villa	3:
Covenant Living - Windsor Park	3:
Alden Estates Cts of Huntley	3:
The Citadel of Northbrook	3:
Pearl of Rolling Meadows,the	3:
Grove of Fox Valley,the	3:
Elevate Care Abington	3:
Eden Vista Propect Heights	3:
Meadowbrook Manor	3:
Bella Terra Lagrange	3:
Alden of Waterford	3:
Meadowbrook Manor - Lagrange	3:
Joliet Terrace	3:
Jennings Terrace	3:
The Grove of Lagrange Park	3:
Bella Terra Lombard	3:
Highlight Healthcare of Aurora	3:
Alta Rehab at Oak Brook	3:
Bella Terra Elmhurst	3:
Eden Vista Burr Ridge	3:
Wheaton Village Nrsg and Rhb Ctr	2:
Spring Creek	2:
Bella Terra Wheeling	2:
Hillside Rehab and Care Center	2:
Bria of Geneva	2:
Lemont Nursing and Rehab Center	2:
Elmhurst Extended Care Center	2:
Aperion Care West Chicago	2:
Lutheran Home For The Aged	2:
Aperion Care Dekalb	2:
Smith Crossing	2:
Alden Valley Ridge Rehab and Hcc	2:
West Suburban Nursing and Rehab Center	2:
Inverness Rehab	2:
Dekalb County Rehab and Nursing	2:
Forest View Rehab and Nursing Center	2:
Moorings of Arlington Heights	2:
Abbington Vlge Nrsg and Rhb Ctr	2:
Bella Terra Schaumburg	2:
Avantara of Elgin	2:
Generations Oakton Pavillion	2:
Avantara Park Ridge	2:
Lee Manor	2:
North Aurora Care Center	2:
Aperion Care Elgin	2:
Warren Barr Orland Park	2:
Aperion Care Westchester	2:
Ascension Villa Franciscan	2:
Sandwich Rehab and Hcc	1:
Pearl of Orchard Valley	1:
West Chicago Terrace	1:

Medical Groups Affiliated with PRESENCE MERCY MEDICAL CENTER

There are 180 doctors and 69 medical groups that are affiliated with PRESENCE MERCY MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with PRESENCE MERCY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with PRESENCE MERCY MEDICAL CENTER.