NORTHWESTERN MEMORIAL HOSPITAL Ratings and Reviews

About NORTHWESTERN MEMORIAL HOSPITAL

NORTHWESTERN MEMORIAL HOSPITAL is a Acute Care Hospitals. It is in CHICAGO, IL. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 140281. It does provide emergency services. There are 2,361 medical professionals and 183 doctor groups affiliated with the hospital. On average at NORTHWESTERN MEMORIAL HOSPITAL, emergency patients were charged $29,372. This is higher than the state average of $25,739. It is also higher than the national average of $25,828.

Quick Links to NORTHWESTERN MEMORIAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NORTHWESTERN MEMORIAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	81 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	15 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	11 %
Patients who reported that their nurses "Always" listened carefully to them	79 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	17 %
Patients who reported that their nurses "Always" explained things in a way they could understand	76 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	81 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	15 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	88 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	79 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	19 %
Patients who reported that they "Always" received help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	62 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	19 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	76 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	48 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	5 %
Patients who "Strongly Agree" they understood their care when they left the hospital	58 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	42 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Agree" that they understood their responsiblities in managing their health	39 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	57 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	31 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	65 %
Patients who reported that their room and bathroom were "Always" clean	64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	65 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	6 %
Patients who reported that the area around their room was "Usually" quiet at night	29 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	5 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	15 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	80 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	3 %
Patients who reported YES, they would definitely recommend the hospital	81 %
Patients who reported YES, they would probably recommend the hospital	16 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of NORTHWESTERN MEMORIAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NORTHWESTERN MEMORIAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NORTHWESTERN MEMORIAL HOSPITAL: Not Available

Detailed table for spending and period for patients at NORTHWESTERN MEMORIAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$17
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$65
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$104
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$8
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$14
Carrier (1 to 3 days Prior to Index Hospital Admission)	$590
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$15,344
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$36
Carrier (During Index Hospital Admission)	$1,815
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$756
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$75
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,065
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,068
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,250
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$229
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,937
Total (Complete Episode)	$29,372

Infection Rates at NORTHWESTERN MEMORIAL HOSPITAL

These measures show how often patients at NORTHWESTERN MEMORIAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.58 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.13 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	39,300.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	42.46 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	35.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.82 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.32 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.78 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	24,295.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	38.86 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	20.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.52 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.40 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.31 / Same
SSI - Colon Surgery: Number of Procedures	513.00 / Same
SSI - Colon Surgery: Predicted Cases	14.62 / Same
SSI - Colon Surgery: Observed Cases	11.00 / Same
SSI - Colon Surgery	0.75 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.24 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.60 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	363.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	3.14 / Same
SSI - Abdominal Hysterectomy: Observed Cases	3.00 / Same
SSI - Abdominal Hysterectomy	0.96 / Same
MRSA Bacteremia: Lower Confidence Limit	0.33 / Same
MRSA Bacteremia: Upper Confidence Limit	1.10 / Same
MRSA Bacteremia: Patient Days	330,778.00 / Same
MRSA Bacteremia: Predicted Cases	17.42 / Same
MRSA Bacteremia: Observed Cases	11.00 / Same
MRSA Bacteremia	0.63 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.39 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.60 / Better
Clostridium Difficile (C.Diff): Patient Days	296,716.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	160.36 / Better
Clostridium Difficile (C.Diff): Observed Cases	78.00 / Better
Clostridium Difficile (C.Diff)	0.49 / Better

How NORTHWESTERN MEMORIAL HOSPITAL Compares to Other Similar Facilities

This is how NORTHWESTERN MEMORIAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CHICAGO, IL

Worst Hospitals in CHICAGO, IL

Percentages of Complications and Deaths at NORTHWESTERN MEMORIAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.2%	Better
Death rate for heart attack patients	9.9%	SAME
Death rate for CABG surgery patients	3%	SAME
Death rate for COPD patients	7.5%	SAME
Death rate for heart failure patients	5%	Better
Death rate for pneumonia patients	10.5%	Better
Death rate for stroke patients	10.5%	Better
Pressure ulcer rate	1.32%	Worse
Death rate among surgical inpatients with serious treatable complications	132.78%	Better
Iatrogenic pneumothorax rate	0.18%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	1.67%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.08%	SAME
Postoperative respiratory failure rate	5.2%	Better
Perioperative pulmonary embolism or deep vein thrombosis rate	3.58%	SAME
Postoperative sepsis rate	2.45%	Better
Postoperative wound dehiscence rate	2.16%	SAME
Abdominopelvic accidental puncture or laceration rate	0.89%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.92%	SAME

Skilled Nursing Facilities Near NORTHWESTERN MEMORIAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NORTHWESTERN MEMORIAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Encore Village	5:
Alden Long Grove Rehab and hc Ctr	5:
Westminster Place	5:
Avantara Lake Zurich	5:
Niles Nsg and Rehab Ctr	5:
Miller's Merry Manor	5:
St Joseph Village of Chicago	5:
Central Baptist Village	5:
Citadel Care Center-Wilmette	5:
Alden Estates of Evanston	5:
Gottlieb Memorial Hospital	5:
Park Place Christian Community	5:
Whitehall of Deerfield	5:
Burgess Square Healthcare Ctr	5:
Avantara Long Grove	5:
Celebrate Senior Living Niles	5:
The Admiral at The Lake	5:
Selfhelp Home of Chicago	5:
Radford Green	5:
Little Sisters of The Poor of Palatine	5:
Brandel Health and Rehab	5:
Ascension Casa Scalabrini	5:
Alden Estates of Skokie	5:
Terraces at The Clare	5:
West Suburban Medical Ctr	5:
Ascension Nazarethville Place	5:
Victorian Village Hlth and Well	5:
Alden Des Plaines Rehab and Hc	5:
Community First Medical Center	5:
The Mather Evanston	5:
Vi at The Glen	5:
Little Sisters of The Poor	5:
Mercy Circle	5:
The Grove of Skokie	5:
Oak Trace	5:
Elevate Care Palos Heights	4:
Park Ridge Healthcare Center	4:
Franciscan Village	4:
Asbury Court Nursing and Rehab	4:
Brookdale Plaza Lisle Snf	4:
Buckingham Pavilion	4:
Ascension Saint Benedict	4:
Ascension Resurrection Life	4:
Norwood Crossing	4:
Avantara Chicago Ridge	4:
The British Home	4:
Beacon Hill	4:
Plymouth Place	4:
Elevate Care Northbrook	4:
Aperion Care Plum Grove	4:
Grove of Northbrook,the	4:
Greek American Rehab Care Ctr	4:
Aperion Care Wesley	4:
Winston Manor Cnv and Nursing	4:
Astoria Place Living and Rehab	4:
Healthbridge of Arlington Hts	4:
Pearl of Evanston,the	4:
Dobson Plaza	3:
Ahva Care of Stickney	3:
The Grove of Evanston L and R	3:
Generations at Regency	3:
The Waterford Care Center	3:
Birchwood Plaza	3:
Citadel of Glenview,the	3:
Clark Manor	3:
Bella Terra Lagrange	3:
Meadowbrook Manor - Lagrange	3:
Aliya of Highwood	3:
Alden North Shore Rehab and Hcc	3:
Smith Village	3:
Meadowbrook Manor	3:
Alden Estates of Northmoor	3:
Northbrook Health and Rehab	3:
All American Vlge Nrsg and Rhb	3:
The Grove of Lagrange Park	3:
Aliya of Homewood	3:
Lincolnwood Place	3:
Balmoral Home	3:
Addolorata Villa	3:
Bella Terra Lombard	3:
Alta Rehab at Oak Brook	3:
Warren Barr Buffalo Grove	3:
Aperion Care Midlothian	3:
Alden Lincoln Rehab and H C Ctr	3:
Bella Terra Elmhurst	3:
Eden Vista Propect Heights	3:
Pearl of Rolling Meadows,the	3:
Elevate Care Abington	3:
Warren Barr Oak Lawn	3:
Warren Barr Gold Coast	3:
The Citadel of Northbrook	3:
Eden Vista Burr Ridge	3:
Aliya of Evanston	3:
Ascension Resurrection Place	2:
Generations Oakton Pavillion	2:
Princeton Rehab and Hcc	2:
Harmony Palos	2:
Chalet Living and Rehab	2:
Montgomery Place	2:
Bella Terra Schaumburg	2:

Medical Groups Affiliated with NORTHWESTERN MEMORIAL HOSPITAL

There are 2,361 doctors and 183 medical groups that are affiliated with NORTHWESTERN MEMORIAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with NORTHWESTERN MEMORIAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with NORTHWESTERN MEMORIAL HOSPITAL.