MERCY HOSPITAL SPRINGFIELD Ratings and Reviews

About MERCY HOSPITAL SPRINGFIELD

MERCY HOSPITAL SPRINGFIELD is a Acute Care Hospitals. It is in SPRINGFIELD, MO. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 260065. It does provide emergency services. There are 926 medical professionals and 135 doctor groups affiliated with the hospital. On average at MERCY HOSPITAL SPRINGFIELD, emergency patients were charged $26,124. This is higher than the state average of $25,646. It is also higher than the national average of $25,828.

Quick Links to MERCY HOSPITAL SPRINGFIELD Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY HOSPITAL SPRINGFIELD to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	3 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	73 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	23 %
Patients who reported that their nurses "Always" explained things in a way they could understand	73 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	23 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	24 %
Patients who reported that they "Always" received help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	32 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	50 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	36 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	14 %
Patients who reported that YES, they were given information about what to do during their recovery at home	86 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	17 %
Patients who reported that YES, they did discuss whether they would need help after discharge	83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	47 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	52 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	55 %
Patients who reported that their room and bathroom were "Always" clean	57 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	16 %
Patients who reported that their room and bathroom were "Usually" clean	27 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	54 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	63 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	65 %
Patients who reported YES, they would probably recommend the hospital	28 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MERCY HOSPITAL SPRINGFIELD, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY HOSPITAL SPRINGFIELD provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY HOSPITAL SPRINGFIELD: Not Available

Detailed table for spending and period for patients at MERCY HOSPITAL SPRINGFIELD:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$11
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$46
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$684
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$9
Carrier (1 to 3 days Prior to Index Hospital Admission)	$449
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,408
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$26
Carrier (During Index Hospital Admission)	$1,444
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$554
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$190
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,238
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,216
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,853
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$104
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$881
Total (Complete Episode)	$26,124

Infection Rates at MERCY HOSPITAL SPRINGFIELD

These measures show how often patients at MERCY HOSPITAL SPRINGFIELD contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.56 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.61 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	12,944.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	14.28 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	14.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.98 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.06 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.46 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	13,783.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	20.90 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.19 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.63 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.68 / Same
SSI - Colon Surgery: Number of Procedures	536.00 / Same
SSI - Colon Surgery: Predicted Cases	15.17 / Same
SSI - Colon Surgery: Observed Cases	16.00 / Same
SSI - Colon Surgery	1.06 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.90 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	5.43 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	215.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.04 / Same
SSI - Abdominal Hysterectomy: Observed Cases	5.00 / Same
SSI - Abdominal Hysterectomy	2.45 / Same
MRSA Bacteremia: Lower Confidence Limit	0.45 / Same
MRSA Bacteremia: Upper Confidence Limit	1.57 / Same
MRSA Bacteremia: Patient Days	170,054.00 / Same
MRSA Bacteremia: Predicted Cases	11.37 / Same
MRSA Bacteremia: Observed Cases	10.00 / Same
MRSA Bacteremia	0.88 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.36 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.59 / Better
Clostridium Difficile (C.Diff): Patient Days	157,793.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	130.00 / Better
Clostridium Difficile (C.Diff): Observed Cases	60.00 / Better
Clostridium Difficile (C.Diff)	0.46 / Better

How MERCY HOSPITAL SPRINGFIELD Compares to Other Similar Facilities

This is how MERCY HOSPITAL SPRINGFIELD compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SPRINGFIELD, MO

Worst Hospitals in SPRINGFIELD, MO

Percentages of Complications and Deaths at MERCY HOSPITAL SPRINGFIELD

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.8%	SAME
Death rate for heart attack patients	12.1%	SAME
Death rate for CABG surgery patients	2.5%	SAME
Death rate for COPD patients	10.5%	SAME
Death rate for heart failure patients	9.9%	SAME
Death rate for pneumonia patients	18.6%	SAME
Death rate for stroke patients	14%	SAME
Pressure ulcer rate	0.71%	SAME
Death rate among surgical inpatients with serious treatable complications	168.77%	SAME
Iatrogenic pneumothorax rate	0.2%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.48%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.3%	SAME
Postoperative respiratory failure rate	5.94%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.35%	SAME
Postoperative sepsis rate	6.4%	SAME
Postoperative wound dehiscence rate	2.04%	SAME
Abdominopelvic accidental puncture or laceration rate	0.48%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.9%	SAME

Skilled Nursing Facilities Near MERCY HOSPITAL SPRINGFIELD

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY HOSPITAL SPRINGFIELD ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Cox Medical Centers Meyer Orthopedic and Rehab	5:
The Manor at Elfindale	5:
Willard Care Center	5:
Nixa Nursing and Rehab	4:
Sunterra Springs Springfield	4:
Magnolia Square Nursing and Rehab	4:
Glendale Gardens Nursing and Rehab	4:
Ash Grove Healthcare Facility	4:
Republic Nursing and Rehab	3:
Birch Pointe Health and Rehabilitation	3:
Springfield Villa	3:
James River Nursing and Rehabilitation	3:
Springfield Rehabilitation and Health Care Center	3:
The Maples Health and Rehabilitation	3:
Wilson's Creek Nursing and Rehab	3:
Maranatha Village, Inc	3:
Webco Manor	3:
The Ozarks Methodist Manor	2:
Ozark Riverview Manor	2:
Ozark Nursing and Care Center	2:
Copper Rock Healthcare	2:
The Neighborhoods at Quail Creek	2:
Woodland Manor	2:
Aurora Nursing	1:
Spring Valley Health and Rehabilitation Center	1:
Springfield Skilled Care Center	1:
Brookhaven Nursing and Rehab	1:
Strafford Care Center	1:
Marshfield Care Center For Rehab and Healthcare	1:

Medical Groups Affiliated with MERCY HOSPITAL SPRINGFIELD

There are 926 doctors and 135 medical groups that are affiliated with MERCY HOSPITAL SPRINGFIELD.

Affiliated Doctor Groups

The list of medical professionals associated with MERCY HOSPITAL SPRINGFIELD is very long, so we have added another pages. See a list of medical professionals associated with MERCY HOSPITAL SPRINGFIELD.