NEW ORLEANS EAST HOSPITAL Ratings and Reviews

About NEW ORLEANS EAST HOSPITAL

NEW ORLEANS EAST HOSPITAL is a Acute Care Hospitals. It is in NEW ORLEANS, LA. Its type of ownership is Government - Hospital District or Authority. The facility's Medicare ID is 190313. It does provide emergency services. There are 66 medical professionals and 32 doctor groups affiliated with the hospital. On average at NEW ORLEANS EAST HOSPITAL, emergency patients were charged $19,018. This is lower than the state average of $27,384. It is also lower than the national average of $25,828.

Quick Links to NEW ORLEANS EAST HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NEW ORLEANS EAST HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	15 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	11 %
Patients who reported that their nurses "Always" listened carefully to them	76 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	15 %
Patients who reported that their nurses "Always" explained things in a way they could understand	76 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	17 %
Patients who reported that their doctors "Always" communicated well	84 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	12 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	82 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	12 %
Patients who reported that their doctors "Always" explained things in a way they could understand	83 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	3 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	14 %
Patients who reported that they "Always" received help as soon as they wanted	76 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	15 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	74 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	9 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	17 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	76 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	9 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	15 %
Patients who reported that staff "Always" explained about medicines before giving it to them	74 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	13 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	13 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	88 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	2 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	10 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	59 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	25 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	16 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	51 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	32 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	64 %
Patients who reported that their room and bathroom were "Always" clean	72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	16 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	78 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	4 %
Patients who reported that the area around their room was "Usually" quiet at night	18 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	71 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	3 %
Patients who reported YES, they would definitely recommend the hospital	64 %
Patients who reported YES, they would probably recommend the hospital	33 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of NEW ORLEANS EAST HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NEW ORLEANS EAST HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NEW ORLEANS EAST HOSPITAL: Not Available

Detailed table for spending and period for patients at NEW ORLEANS EAST HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$22
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$0
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$103
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$0
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$1
Carrier (1 to 3 days Prior to Index Hospital Admission)	$684
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$8,236
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$15
Carrier (During Index Hospital Admission)	$639
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$266
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$77
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,419
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,264
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,868
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$131
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,294
Total (Complete Episode)	$19,018

Infection Rates at NEW ORLEANS EAST HOSPITAL

These measures show how often patients at NEW ORLEANS EAST HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	429.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	0.27 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	385.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	0.20 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards)	Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	10.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.28 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	6,734.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.19 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.02 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.45 / Same
Clostridium Difficile (C.Diff): Patient Days	6,734.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	3.40 / Same
Clostridium Difficile (C.Diff): Observed Cases	1.00 / Same
Clostridium Difficile (C.Diff)	0.29 / Same

How NEW ORLEANS EAST HOSPITAL Compares to Other Similar Facilities

This is how NEW ORLEANS EAST HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in NEW ORLEANS, LA

Worst Hospitals in NEW ORLEANS, LA

Percentages of Complications and Deaths at NEW ORLEANS EAST HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	NA	Not Enough Data
Death rate for pneumonia patients	NA	Not Enough Data
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.45%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.5%	SAME
Postoperative acute kidney injury requiring dialysis rate	NA	Not Enough Data
Postoperative respiratory failure rate	NA	Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate	3.53%	SAME
Postoperative sepsis rate	NA	Not Enough Data
Postoperative wound dehiscence rate	NA	Not Enough Data
Abdominopelvic accidental puncture or laceration rate	1.09%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.95%	SAME

Skilled Nursing Facilities Near NEW ORLEANS EAST HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NEW ORLEANS EAST HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
St Luke's Living Center	5:
John J Hainkel Jr Home and Rehabilitation Center	5:
Ochsner Medical Center Skilled Nursing Facility	5:
Ormond Nursing and Care Center	5:
East Jefferson General Hospital - Snf	5:
Wynhoven Community Care Center	4:
Covenant Home	4:
St Anthony Community Care Center	4:
Greenbriar Community Care Center	4:
Jo Ellen Smith Convalescent Center	3:
Colonial Oaks Living Center	3:
Heritage Manor of Slidell	3:
Willow Wood at Woldenberg Village	2:
Waldon Health Care Center	2:
Metairie Health Care Center	2:
Lacombe Nursing Centre	2:
Riverbend Nursing and Rehabilitation Center, Inc	1:
Bayside Healthcare Center	1:
Marrero Healthcare Center	1:
Our Lady of Wisdom Community Care Center	1:
St Joseph of Harahan	1:
St Jude's Health and Wellness Center	1:
Chateau De Notre Dame Community Care Center	1:
Jefferson Healthcare Center	1:
St Margaret's Daughters Home	1:
St Bernard Nursing and Rehab	1:
Lafon Nursing Facility of The Holy Family	1:
Chateau Living Center	1:
Ferncrest Manor Living Center	1:
Lakeshore Manor Nursing and Rehab	No Data

Medical Groups Affiliated with NEW ORLEANS EAST HOSPITAL

There are 66 doctors and 32 medical groups that are affiliated with NEW ORLEANS EAST HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with NEW ORLEANS EAST HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with NEW ORLEANS EAST HOSPITAL.