NORTHWEST MEDICAL CENTER-SPRINGDALE Ratings and Reviews

About NORTHWEST MEDICAL CENTER-SPRINGDALE

NORTHWEST MEDICAL CENTER-SPRINGDALE is a Acute Care Hospitals. It is in SPRINGDALE, AR. Its type of ownership is Proprietary. The facility's Medicare ID is 40022. It does provide emergency services. There are 324 medical professionals and 101 doctor groups affiliated with the hospital. On average at NORTHWEST MEDICAL CENTER-SPRINGDALE, emergency patients were charged $25,576. This is lower than the state average of $25,829. It is also lower than the national average of $25,828.

Quick Links to NORTHWEST MEDICAL CENTER-SPRINGDALE Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NORTHWEST MEDICAL CENTER-SPRINGDALE to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Always" listened carefully to them	73 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	23 %
Patients who reported that their doctors "Always" communicated well	75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	24 %
Patients who reported that staff "Always" explained about medicines before giving it to them	56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	20 %
Patients who reported that YES, they did discuss whether they would need help after discharge	80 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	45 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	38 %
Patients who "Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	54 %
Patients who reported that their room and bathroom were "Always" clean	75 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9 %
Patients who reported that their room and bathroom were "Usually" clean	16 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	10 %
Patients who reported that the area around their room was "Usually" quiet at night	29 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	66 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	66 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of NORTHWEST MEDICAL CENTER-SPRINGDALE, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NORTHWEST MEDICAL CENTER-SPRINGDALE provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NORTHWEST MEDICAL CENTER-SPRINGDALE: Not Available

Detailed table for spending and period for patients at NORTHWEST MEDICAL CENTER-SPRINGDALE:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$10
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$58
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$207
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$6
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$6
Carrier (1 to 3 days Prior to Index Hospital Admission)	$752
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,260
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$17
Carrier (During Index Hospital Admission)	$1,401
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$631
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$135
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,936
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$659
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,084
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$144
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,271
Total (Complete Episode)	$25,576

Infection Rates at NORTHWEST MEDICAL CENTER-SPRINGDALE

These measures show how often patients at NORTHWEST MEDICAL CENTER-SPRINGDALE contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.10 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.90 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	3,824.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	3.49 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.57 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	-- / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.66 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	4,750.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	4.57 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.00 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.44 / Same
SSI - Colon Surgery: Upper Confidence Limit	4.72 / Same
SSI - Colon Surgery: Number of Procedures	64.00 / Same
SSI - Colon Surgery: Predicted Cases	1.73 / Same
SSI - Colon Surgery: Observed Cases	3.00 / Same
SSI - Colon Surgery	1.73 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.18 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.55 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	234.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.86 / Same
SSI - Abdominal Hysterectomy: Observed Cases	2.00 / Same
SSI - Abdominal Hysterectomy	1.07 / Same
MRSA Bacteremia: Lower Confidence Limit	0.10 / Same
MRSA Bacteremia: Upper Confidence Limit	2.04 / Same
MRSA Bacteremia: Patient Days	68,635.00 / Same
MRSA Bacteremia: Predicted Cases	3.23 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.62 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.10 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.60 / Better
Clostridium Difficile (C.Diff): Patient Days	58,384.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	18.56 / Better
Clostridium Difficile (C.Diff): Observed Cases	5.00 / Better
Clostridium Difficile (C.Diff)	0.27 / Better

How NORTHWEST MEDICAL CENTER-SPRINGDALE Compares to Other Similar Facilities

This is how NORTHWEST MEDICAL CENTER-SPRINGDALE compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SPRINGDALE, AR

Worst Hospitals in SPRINGDALE, AR

Percentages of Complications and Deaths at NORTHWEST MEDICAL CENTER-SPRINGDALE

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	14.2%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	14.5%	Worse
Death rate for heart failure patients	12.5%	SAME
Death rate for pneumonia patients	19.2%	SAME
Death rate for stroke patients	19.6%	Worse
Pressure ulcer rate	0.18%	SAME
Death rate among surgical inpatients with serious treatable complications	183.68%	SAME
Iatrogenic pneumothorax rate	0.25%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.62%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.06%	SAME
Postoperative respiratory failure rate	7.89%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.02%	SAME
Postoperative sepsis rate	4.33%	SAME
Postoperative wound dehiscence rate	1.88%	SAME
Abdominopelvic accidental puncture or laceration rate	0.8%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.81%	SAME

Skilled Nursing Facilities Near NORTHWEST MEDICAL CENTER-SPRINGDALE

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NORTHWEST MEDICAL CENTER-SPRINGDALE ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Maples at Har-Ber Meadows	5:
Westwood Health and Rehab, Inc	5:
Shiloh Nursing and Rehab, LLC	5:
Innisfree Health and Rehab, LLC	5:
The Green House Cottages of Northwest Arkansas	5:
Prairie Grove Health and Rehabilitation, LLC	4:
Butterfield Trail Village	4:
Edgewood Health and Rehab	4:
Windcrest Health and Rehab Inc	4:
Promenade Health and Rehabilitation	4:
Bradford House Nursing and Rehab, LLC	4:
Apple Creek Health and Rehab, LLC	4:
Katherine's Place at Wedington	3:
North Hills Life Care and Rehab	3:
Rogers Health and Rehabilitation Center	3:
Concordia Nursing and Rehab, LLC	3:
Quail Ridge Living Center, Inc	2:
Siloam Healthcare, LLC	2:
Jamestown Nursing and Rehab, LLC	2:
The Blossoms at Rogers Rehab and Nursing Center	2:
The Blossoms at Eureka Springs Rehab and Nursing Cen	2:
Highlands of Bella Vista Health and Rehab, LLC	2:
Arkansas Veterans Home at Fayetteville	1:
Meadowview Healthcare and Rehab	1:
Fayetteville Health and Rehabilitation Center	1:
Springdale Health and Rehabilitation Center	1:
Ashley Rehabilitation and Health Care Center	1:
Hampton Place Healthcare, LLC	No Data

Medical Groups Affiliated with NORTHWEST MEDICAL CENTER-SPRINGDALE

There are 324 doctors and 101 medical groups that are affiliated with NORTHWEST MEDICAL CENTER-SPRINGDALE.

Affiliated Doctor Groups

The list of medical professionals associated with NORTHWEST MEDICAL CENTER-SPRINGDALE is very long, so we have added another pages. See a list of medical professionals associated with NORTHWEST MEDICAL CENTER-SPRINGDALE.