UCH-MEMORIAL HEALTH SYSTEM Ratings and Reviews

About UCH-MEMORIAL HEALTH SYSTEM

UCH-MEMORIAL HEALTH SYSTEM is a Acute Care Hospitals. It is in COLORADO SPRINGS, CO. Its type of ownership is Government - Local. The facility's Medicare ID is 60022. It does provide emergency services. There are 1,211 medical professionals and 157 doctor groups affiliated with the hospital. On average at UCH-MEMORIAL HEALTH SYSTEM, emergency patients were charged $26,376. This is lower than the state average of $26,641. It is also higher than the national average of $25,828.

Quick Links to UCH-MEMORIAL HEALTH SYSTEM Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UCH-MEMORIAL HEALTH SYSTEM to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	46 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	51 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	68 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	37 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	69 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	71 %
Patients who reported YES, they would probably recommend the hospital	23 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UCH-MEMORIAL HEALTH SYSTEM, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UCH-MEMORIAL HEALTH SYSTEM provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UCH-MEMORIAL HEALTH SYSTEM: Not Available

Detailed table for spending and period for patients at UCH-MEMORIAL HEALTH SYSTEM:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$15
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$50
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$398
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$11
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$24
Carrier (1 to 3 days Prior to Index Hospital Admission)	$986
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,636
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$26
Carrier (During Index Hospital Admission)	$1,519
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$635
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$234
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,426
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,000
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,076
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$133
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,209
Total (Complete Episode)	$26,376

Infection Rates at UCH-MEMORIAL HEALTH SYSTEM

These measures show how often patients at UCH-MEMORIAL HEALTH SYSTEM contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.28 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.98 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	17,666.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	18.15 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	10.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.55 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.24 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.83 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	16,126.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	21.37 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	10.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.47 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.66 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.90 / Same
SSI - Colon Surgery: Number of Procedures	441.00 / Same
SSI - Colon Surgery: Predicted Cases	12.08 / Same
SSI - Colon Surgery: Observed Cases	14.00 / Same
SSI - Colon Surgery	1.16 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	1.76 / Worse
SSI - Abdominal Hysterectomy: Upper Confidence Limit	4.35 / Worse
SSI - Abdominal Hysterectomy: Number of Procedures	789.00 / Worse
SSI - Abdominal Hysterectomy: Predicted Cases	6.70 / Worse
SSI - Abdominal Hysterectomy: Observed Cases	19.00 / Worse
SSI - Abdominal Hysterectomy	2.84 / Worse
MRSA Bacteremia: Lower Confidence Limit	0.03 / Better
MRSA Bacteremia: Upper Confidence Limit	0.54 / Better
MRSA Bacteremia: Patient Days	147,580.00 / Better
MRSA Bacteremia: Predicted Cases	12.32 / Better
MRSA Bacteremia: Observed Cases	2.00 / Better
MRSA Bacteremia	0.16 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.20 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.43 / Better
Clostridium Difficile (C.Diff): Patient Days	143,789.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	88.41 / Better
Clostridium Difficile (C.Diff): Observed Cases	26.00 / Better
Clostridium Difficile (C.Diff)	0.29 / Better

How UCH-MEMORIAL HEALTH SYSTEM Compares to Other Similar Facilities

This is how UCH-MEMORIAL HEALTH SYSTEM compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in COLORADO SPRINGS, CO

Worst Hospitals in COLORADO SPRINGS, CO

Percentages of Complications and Deaths at UCH-MEMORIAL HEALTH SYSTEM

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.1%	SAME
Death rate for heart attack patients	10.8%	SAME
Death rate for CABG surgery patients	2.3%	SAME
Death rate for COPD patients	11.1%	SAME
Death rate for heart failure patients	11.4%	SAME
Death rate for pneumonia patients	15.5%	SAME
Death rate for stroke patients	16.4%	SAME
Pressure ulcer rate	0.28%	SAME
Death rate among surgical inpatients with serious treatable complications	179.63%	SAME
Iatrogenic pneumothorax rate	0.31%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	3.35%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.45%	SAME
Postoperative respiratory failure rate	7.42%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.01%	Better
Postoperative sepsis rate	5.23%	SAME
Postoperative wound dehiscence rate	3.36%	SAME
Abdominopelvic accidental puncture or laceration rate	1.51%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.89%	SAME

Skilled Nursing Facilities Near UCH-MEMORIAL HEALTH SYSTEM

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UCH-MEMORIAL HEALTH SYSTEM ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Fountain View Rehabilitation and Nursing LLC	5:
Life Care Center of Colorado Springs	5:
Advanced Health Care of Colorado Springs	5:
Brookdale Skyline	5:
The Gardens	5:
Liberty Heights	5:
Bear Creek Senior Living	4:
The Healthcare Resort of Colorado Springs	4:
Mount St Francis Nursing Center	4:
Sunny Vista Living Center	3:
Sundance Skilled Nursing and Rehabilitation	3:
The Center at Centennial	3:
Center at Cordera	3:
Forest Ridge	3:
Medallion Post Acute Rehabilitation	2:
Springs Village Care Center	2:
Mountain View Post Acute	1:
Falcon Heights Rehabilitation and Nursing LLC	1:
Kiowa Hills Rehabilitation and Nursing LLC	1:
Pikes Peak Post Acute	1:
Colonial Rehabilitation and Nursing LLC	1:

Medical Groups Affiliated with UCH-MEMORIAL HEALTH SYSTEM

There are 1,211 doctors and 157 medical groups that are affiliated with UCH-MEMORIAL HEALTH SYSTEM.

Affiliated Doctor Groups

The list of medical professionals associated with UCH-MEMORIAL HEALTH SYSTEM is very long, so we have added another pages. See a list of medical professionals associated with UCH-MEMORIAL HEALTH SYSTEM.