CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES Ratings and Reviews

About CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES

CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES is a Acute Care Hospitals. It is in COLORADO SPRINGS, CO. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 60031. It does provide emergency services. There are 662 medical professionals and 127 doctor groups affiliated with the hospital. On average at CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES, emergency patients were charged $26,408. This is lower than the state average of $26,641. It is also higher than the national average of $25,828.

Quick Links to CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Always" listened carefully to them	74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	19 %
Patients who reported that their doctors "Always" communicated well	77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	11 %
Patients who reported that they "Usually" received help as soon as they wanted	34 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	50 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	40 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	11 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	47 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	33 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	16 %
Patients who reported that YES, they did discuss whether they would need help after discharge	84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	51 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	13 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	58 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	30 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	17 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	75 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	74 %
Patients who reported YES, they would probably recommend the hospital	20 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES: Not Available

Detailed table for spending and period for patients at CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$12
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$65
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$426
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$7
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$12
Carrier (1 to 3 days Prior to Index Hospital Admission)	$882
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$13,081
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$32
Carrier (During Index Hospital Admission)	$1,568
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$682
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$236
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,373
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$683
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,861
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$179
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,309
Total (Complete Episode)	$26,408

Infection Rates at CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES

These measures show how often patients at CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.17 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.86 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	13,406.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	14.46 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	6.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.42 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.07 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.51 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	14,887.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	18.77 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.21 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.09 / Better
SSI - Colon Surgery: Upper Confidence Limit	0.96 / Better
SSI - Colon Surgery: Number of Procedures	315.00 / Better
SSI - Colon Surgery: Predicted Cases	8.53 / Better
SSI - Colon Surgery: Observed Cases	3.00 / Better
SSI - Colon Surgery	0.35 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	1.02 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	356.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.93 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.04 / Better
MRSA Bacteremia: Upper Confidence Limit	0.79 / Better
MRSA Bacteremia: Patient Days	118,158.00 / Better
MRSA Bacteremia: Predicted Cases	8.39 / Better
MRSA Bacteremia: Observed Cases	2.00 / Better
MRSA Bacteremia	0.24 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.08 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.31 / Better
Clostridium Difficile (C.Diff): Patient Days	101,346.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	53.27 / Better
Clostridium Difficile (C.Diff): Observed Cases	9.00 / Better
Clostridium Difficile (C.Diff)	0.17 / Better

How CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES Compares to Other Similar Facilities

This is how CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in COLORADO SPRINGS, CO

Worst Hospitals in COLORADO SPRINGS, CO

Percentages of Complications and Deaths at CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.7%	SAME
Death rate for heart attack patients	10.4%	SAME
Death rate for CABG surgery patients	3.6%	SAME
Death rate for COPD patients	9.6%	SAME
Death rate for heart failure patients	12%	SAME
Death rate for pneumonia patients	16.6%	SAME
Death rate for stroke patients	16.1%	SAME
Pressure ulcer rate	0.85%	SAME
Death rate among surgical inpatients with serious treatable complications	136.17%	SAME
Iatrogenic pneumothorax rate	0.26%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.77%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.16%	SAME
Postoperative respiratory failure rate	14.62%	Worse
Perioperative pulmonary embolism or deep vein thrombosis rate	2.38%	SAME
Postoperative sepsis rate	4.66%	SAME
Postoperative wound dehiscence rate	1.55%	SAME
Abdominopelvic accidental puncture or laceration rate	1.13%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.18%	SAME

Skilled Nursing Facilities Near CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Life Care Center of Colorado Springs	5:
Advanced Health Care of Colorado Springs	5:
Liberty Heights	5:
Fountain View Rehabilitation and Nursing LLC	4:
Brookdale Skyline	4:
Bear Creek Senior Living	4:
The Gardens	4:
The Healthcare Resort of Colorado Springs	4:
Mount St Francis Nursing Center	4:
Sunny Vista Living Center	3:
Sundance Skilled Nursing and Rehabilitation	3:
The Center at Centennial	3:
Center at Cordera	3:
Forest Ridge	3:
Mountain View Post Acute	2:
Medallion Post Acute Rehabilitation	2:
Springs Village Care Center	2:
Falcon Heights Rehabilitation and Nursing LLC	1:
Kiowa Hills Rehabilitation and Nursing LLC	1:
Pikes Peak Post Acute	1:
Colonial Rehabilitation and Nursing LLC	1:

Medical Groups Affiliated with CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES

There are 662 doctors and 127 medical groups that are affiliated with CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES.

Affiliated Doctor Groups

The list of medical professionals associated with CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES is very long, so we have added another pages. See a list of medical professionals associated with CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES.