UTAH VALLEY HOSPITAL Ratings and Reviews

About UTAH VALLEY HOSPITAL

UTAH VALLEY HOSPITAL is a Acute Care Hospitals. It is in PROVO, UT. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 460001. It does provide emergency services. There are 580 medical professionals and 73 doctor groups affiliated with the hospital. On average at UTAH VALLEY HOSPITAL, emergency patients were charged $27,500. This is higher than the state average of $26,380. It is also higher than the national average of $25,828.

Quick Links to UTAH VALLEY HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UTAH VALLEY HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	80 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	3 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	89 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	9 %
Patients who reported that their nurses "Always" listened carefully to them	77 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	3 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	79 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	8 %
Patients who reported that they "Usually" received help as soon as they wanted	32 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	37 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	8 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	25 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	10 %
Patients who reported that YES, they were given information about what to do during their recovery at home	90 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	9 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	91 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	5 %
Patients who "Strongly Agree" they understood their care when they left the hospital	54 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	5 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	50 %
Patients who "Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	53 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	60 %
Patients who reported that their room and bathroom were "Always" clean	80 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	5 %
Patients who reported that their room and bathroom were "Usually" clean	15 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	64 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	6 %
Patients who reported that the area around their room was "Usually" quiet at night	30 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	4 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	17 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	79 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	2 %
Patients who reported YES, they would definitely recommend the hospital	80 %
Patients who reported YES, they would probably recommend the hospital	18 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UTAH VALLEY HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UTAH VALLEY HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UTAH VALLEY HOSPITAL: Not Available

Detailed table for spending and period for patients at UTAH VALLEY HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$28
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$38
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$456
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$19
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$7
Carrier (1 to 3 days Prior to Index Hospital Admission)	$930
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$14,161
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$23
Carrier (During Index Hospital Admission)	$1,431
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$844
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$240
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,532
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$857
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,543
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$156
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,235
Total (Complete Episode)	$27,500

Infection Rates at UTAH VALLEY HOSPITAL

These measures show how often patients at UTAH VALLEY HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.07 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.79 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	9,361.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	10.39 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	3.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.29 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.11 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.16 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	7,041.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	7.03 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.43 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.01 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.02 / Same
SSI - Colon Surgery: Number of Procedures	170.00 / Same
SSI - Colon Surgery: Predicted Cases	4.84 / Same
SSI - Colon Surgery: Observed Cases	1.00 / Same
SSI - Colon Surgery	0.21 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.43 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	143.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.24 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	-- / Better
MRSA Bacteremia: Upper Confidence Limit	0.57 / Better
MRSA Bacteremia: Patient Days	91,012.00 / Better
MRSA Bacteremia: Predicted Cases	5.25 / Better
MRSA Bacteremia: Observed Cases	0.00 / Better
MRSA Bacteremia	0.00 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.21 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.55 / Better
Clostridium Difficile (C.Diff): Patient Days	72,355.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	48.14 / Better
Clostridium Difficile (C.Diff): Observed Cases	17.00 / Better
Clostridium Difficile (C.Diff)	0.35 / Better

How UTAH VALLEY HOSPITAL Compares to Other Similar Facilities

This is how UTAH VALLEY HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PROVO, UT

Worst Hospitals in PROVO, UT

Percentages of Complications and Deaths at UTAH VALLEY HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.1%	SAME
Death rate for heart attack patients	11.7%	SAME
Death rate for CABG surgery patients	2.7%	SAME
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	14.6%	SAME
Death rate for pneumonia patients	20.4%	SAME
Death rate for stroke patients	13.3%	SAME
Pressure ulcer rate	0.34%	SAME
Death rate among surgical inpatients with serious treatable complications	196.48%	SAME
Iatrogenic pneumothorax rate	0.27%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.3%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.11%	SAME
Postoperative respiratory failure rate	4.01%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.63%	SAME
Postoperative sepsis rate	3.86%	SAME
Postoperative wound dehiscence rate	2.55%	SAME
Abdominopelvic accidental puncture or laceration rate	0.71%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.71%	Better

Skilled Nursing Facilities Near UTAH VALLEY HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UTAH VALLEY HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Advanced Health Care of Salem	5:
Stonehenge of Springville	5:
Aspen Ridge of Utah Valley	5:
Stonehenge of Orem	5:
Draper Rehabilitation and Care Center	5:
Stonehenge of South Jordan	5:
Mervyn Sharp Bennion Central Utah Veterans Home	4:
Rocky Mountain Care - Riverton	4:
Copper Ridge Health Care	4:
Stonehenge of American Fork	3:
Spanish Fork Rehabilitation and Nursing	2:
Orem Rehabilitation and Nursing Center	2:
Cascades at Orchard Park	2:
Pointe Meadows Health and Rehabilitation	2:
Rocky Mountain Care - The Lodge	2:
Neurorestorative	2:
Sandy Health and Rehab	2:
Parkway Health Center	1:
Provo Rehabilitation and Nursing	1:
Mission at Alpine Rehabilitation Center	1:
Sandstone American Fork	1:

Medical Groups Affiliated with UTAH VALLEY HOSPITAL

There are 580 doctors and 73 medical groups that are affiliated with UTAH VALLEY HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with UTAH VALLEY HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with UTAH VALLEY HOSPITAL.