BANNER - UNIVERSITY MEDICAL CENTER PHOENIX Ratings and Reviews

About BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

BANNER - UNIVERSITY MEDICAL CENTER PHOENIX is a Acute Care Hospitals. It is in PHOENIX, AZ. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 30002. It does provide emergency services. There are 855 medical professionals and 186 doctor groups affiliated with the hospital. On average at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX, emergency patients were charged $32,034. This is higher than the state average of $25,814. It is also higher than the national average of $25,828.

Quick Links to BANNER - UNIVERSITY MEDICAL CENTER PHOENIX Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BANNER - UNIVERSITY MEDICAL CENTER PHOENIX to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	19 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	29 %
Patients who reported that staff "Always" explained about medicines before giving it to them	57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	33 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	47 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	38 %
Patients who "Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	54 %
Patients who reported that their room and bathroom were "Always" clean	64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	38 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	69 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	68 %
Patients who reported YES, they would probably recommend the hospital	25 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of BANNER - UNIVERSITY MEDICAL CENTER PHOENIX, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BANNER - UNIVERSITY MEDICAL CENTER PHOENIX provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BANNER - UNIVERSITY MEDICAL CENTER PHOENIX: Not Available

Detailed table for spending and period for patients at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$9
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$40
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$434
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$5
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$12
Carrier (1 to 3 days Prior to Index Hospital Admission)	$1,099
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$16,577
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$31
Carrier (During Index Hospital Admission)	$2,554
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$517
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$118
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$5,120
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,291
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,334
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$137
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,757
Total (Complete Episode)	$32,034

Infection Rates at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

These measures show how often patients at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.64 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.33 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	28,149.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	30.83 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	29.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.94 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.25 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.64 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	24,788.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	41.54 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	17.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.41 / Better
SSI - Colon Surgery: Lower Confidence Limit	1.07 / Worse
SSI - Colon Surgery: Upper Confidence Limit	2.32 / Worse
SSI - Colon Surgery: Number of Procedures	566.00 / Worse
SSI - Colon Surgery: Predicted Cases	16.20 / Worse
SSI - Colon Surgery: Observed Cases	26.00 / Worse
SSI - Colon Surgery	1.61 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.94 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	5.65 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	209.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.96 / Same
SSI - Abdominal Hysterectomy: Observed Cases	5.00 / Same
SSI - Abdominal Hysterectomy	2.55 / Same
MRSA Bacteremia: Lower Confidence Limit	0.48 / Same
MRSA Bacteremia: Upper Confidence Limit	1.28 / Same
MRSA Bacteremia: Patient Days	216,672.00 / Same
MRSA Bacteremia: Predicted Cases	19.89 / Same
MRSA Bacteremia: Observed Cases	16.00 / Same
MRSA Bacteremia	0.80 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.38 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.60 / Better
Clostridium Difficile (C.Diff): Patient Days	208,091.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	144.00 / Better
Clostridium Difficile (C.Diff): Observed Cases	69.00 / Better
Clostridium Difficile (C.Diff)	0.48 / Better

How BANNER - UNIVERSITY MEDICAL CENTER PHOENIX Compares to Other Similar Facilities

This is how BANNER - UNIVERSITY MEDICAL CENTER PHOENIX compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PHOENIX, AZ

Worst Hospitals in PHOENIX, AZ

Percentages of Complications and Deaths at BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	13.3%	SAME
Death rate for CABG surgery patients	2.2%	SAME
Death rate for COPD patients	9%	SAME
Death rate for heart failure patients	8.2%	Better
Death rate for pneumonia patients	17.7%	SAME
Death rate for stroke patients	12.1%	SAME
Pressure ulcer rate	0.46%	SAME
Death rate among surgical inpatients with serious treatable complications	189.11%	SAME
Iatrogenic pneumothorax rate	0.23%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.24%	SAME
Postoperative acute kidney injury requiring dialysis rate	3.53%	Worse
Postoperative respiratory failure rate	15.87%	Worse
Perioperative pulmonary embolism or deep vein thrombosis rate	3.18%	SAME
Postoperative sepsis rate	7.46%	SAME
Postoperative wound dehiscence rate	1.46%	SAME
Abdominopelvic accidental puncture or laceration rate	1.33%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.32%	Worse

Skilled Nursing Facilities Near BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BANNER - UNIVERSITY MEDICAL CENTER PHOENIX ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Center at Val Vista, LLC	5:
Wellsprings of Gilbert	5:
Sante of Chandler	5:
Chandler Post Acute and Rehabilitation	5:
Tempe Post Acute	5:
Friendship Village of Tempe	5:
Citadel Post Acute	5:
Advanced Healthcare of Mesa	5:
Mirabella at Asu	5:
Alta Mesa Health and Rehabilitation	5:
Estrella Health and Rehabilitation Center	5:
Plaza Healthcare	5:
Northpark Health and Rehabilitation of Cascadia	5:
Diamondback Healthcare Center	5:
Camelback Post Acute Care and Rehabilitation	5:
Sun Health La Loma Care Center	5:
Bella Vita Health and Rehabilitation Center	5:
Maryland Gardens Post Acute	5:
The Terraces of Phoenix	5:
Horizon Post Acute and Rehabilitation Center	5:
North Mountain Medical and Rehabilitation Center	5:
Advance Health Care of Scottsdale	5:
Sunview Respiratory and Rehabilitation	5:
Boswell Transitional Care of Cascadia	5:
Peoria Post Acute and Rehabilitation	5:
Freedom Plaza Care Center	5:
Fountain Hills Post Acute	5:
Advanced Health Care of Glendale	5:
Sante of North Scottsdale	5:
Sante of Surprise	5:
Vi at Grayhawk, A Vi and Plaza Companies Community	5:
Acacia Health Center	5:
Vi at Silverstone, A Vi and Plaza Companies Commun	5:
Archstone Care Center	4:
South Mountain Post Acute	4:
Sante of Mesa	4:
Mission Palms Post Acute	4:
Mi Casa Nursing Center	4:
Desert Blossom Health and Rehab Center	4:
Haven of Scottsdale	4:
Heritage Court Post Acute of Scottsdale	4:
Osborn Health and Rehabilitation	4:
Rio Vista Post Acute and Rehabilitation	4:
Life Care Center of North Glendale	4:
Center at Arrowhead, LLC	4:
Surprise Health and Rehabilitation Center	4:
Sun Health Grandview Care Center	4:
River Park Post Acute	3:
Suncrest Healthcare Center	3:
Sandridge Post Acute	3:
Haven of Phoenix	3:
The Rehabilitation Center at The Palazzo	3:
Beatitudes Campus	3:
Shea Post Acute Rehabilitation Center	3:
Coronado Healthcare Center	3:
Ridgecrest Post Acute	3:
Sun West Choice Healthcare and Rehab	3:
Springdale Village Healthcare	2:
Allegiant Healthcare of Mesa	2:
Montecito Post Acute Care and Rehabilitation	2:
Haven Health Sky Harbor, LLC	2:
Desert Terrace Healthcare Center	2:
Rehab at Scottsdale Village Square	2:
Providence Place at Glencroft	2:
Immanuel Campus of Care	2:
Life Care Center of Scottsdale	2:
Christian Care Nursing Center	2:
Phoenix Mountain Post Acute	2:
Sierra Winds	2:
Sun City Post Acute	2:
Lake Pleasant Post Acute Rehabilitation Center	2:
Desert Cove Nursing Center	1:
Silverwood Post Acute	1:
Desert Peak Care Center	1:
Palm Valley Post Acute	1:
Desert Haven Care Center	1:
Arizona State Veteran Home-Phx	1:
Life Care Center of Paradise Valley	No Data

Medical Groups Affiliated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

There are 855 doctors and 186 medical groups that are affiliated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX.

Affiliated Doctor Groups

The list of medical professionals associated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX is very long, so we have added another pages. See a list of medical professionals associated with BANNER - UNIVERSITY MEDICAL CENTER PHOENIX.