ST LUKE'S MEDICAL CENTER Ratings and Reviews

About ST LUKE'S MEDICAL CENTER

ST LUKE'S MEDICAL CENTER is a Acute Care Hospitals. It is in PHOENIX, AZ. Its type of ownership is Proprietary. The facility's Medicare ID is 30037. It does provide emergency services. There are 55 medical professionals and 43 doctor groups affiliated with the hospital. On average at ST LUKE'S MEDICAL CENTER, emergency patients were charged $23,015. This is lower than the state average of $25,814. It is also lower than the national average of $25,828.

Quick Links to ST LUKE'S MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ST LUKE'S MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	69 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	9 %
Patients who reported that their nurses "Usually" communicated well	22 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	76 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	8 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	64 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	26 %
Patients who reported that their doctors "Always" communicated well	69 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	23 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	76 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	19 %
Patients who reported that their doctors "Always" listened carefully to them	63 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	28 %
Patients who reported that their doctors "Always" explained things in a way they could understand	68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	47 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	20 %
Patients who reported that they "Usually" received help as soon as they wanted	33 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	50 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	44 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	20 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	36 %
Patients who reported that staff "Always" explained about medicines before giving it to them	44 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	34 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	22 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	56 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	18 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	26 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	32 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	51 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	17 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	23 %
Patients who reported that YES, they were given information about what to do during their recovery at home	77 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	26 %
Patients who reported that YES, they did discuss whether they would need help after discharge	74 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	21 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	79 %
Patients who "Agree" they understood their care when they left the hospital	51 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	12 %
Patients who "Strongly Agree" they understood their care when they left the hospital	37 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	56 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	14 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	30 %
Patients who "Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	13 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	37 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	9 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	46 %
Patients who reported that their room and bathroom were "Always" clean	67 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	16 %
Patients who reported that their room and bathroom were "Usually" clean	17 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	51 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	16 %
Patients who reported that the area around their room was "Usually" quiet at night	33 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	17 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	32 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	51 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	14 %
Patients who reported YES, they would definitely recommend the hospital	51 %
Patients who reported YES, they would probably recommend the hospital	35 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of ST LUKE'S MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ST LUKE'S MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ST LUKE'S MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at ST LUKE'S MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$17
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$0
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$158
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$19
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$1
Carrier (1 to 3 days Prior to Index Hospital Admission)	$655
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,208
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$25
Carrier (During Index Hospital Admission)	$1,515
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$489
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$350
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,335
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$702
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,094
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$63
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,384
Total (Complete Episode)	$23,015

Infection Rates at ST LUKE'S MEDICAL CENTER

These measures show how often patients at ST LUKE'S MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	-- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.99 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	1,570.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	1,661.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	0.88 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards)	Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	15.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.41 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	9,438.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.38 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.17 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.87 / Same
Clostridium Difficile (C.Diff): Patient Days	9,438.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	4.38 / Same
Clostridium Difficile (C.Diff): Observed Cases	3.00 / Same
Clostridium Difficile (C.Diff)	0.69 / Same

How ST LUKE'S MEDICAL CENTER Compares to Other Similar Facilities

This is how ST LUKE'S MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PHOENIX, AZ

Worst Hospitals in PHOENIX, AZ

Percentages of Complications and Deaths at ST LUKE'S MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	NA	Not Enough Data
Death rate for pneumonia patients	NA	Not Enough Data
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.4%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.33%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	3.02%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.54%	SAME
Postoperative respiratory failure rate	7.59%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.31%	SAME
Postoperative sepsis rate	4.99%	SAME
Postoperative wound dehiscence rate	1.96%	SAME
Abdominopelvic accidental puncture or laceration rate	1.02%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.9%	SAME

Skilled Nursing Facilities Near ST LUKE'S MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ST LUKE'S MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Center at Val Vista, LLC	5:
Sante of Chandler	5:
Chandler Post Acute and Rehabilitation	5:
River Park Post Acute	5:
Tempe Post Acute	5:
Friendship Village of Tempe	5:
Citadel Post Acute	5:
Advanced Healthcare of Mesa	5:
Mirabella at Asu	5:
Alta Mesa Health and Rehabilitation	5:
Estrella Health and Rehabilitation Center	5:
Plaza Healthcare	5:
Northpark Health and Rehabilitation of Cascadia	5:
Diamondback Healthcare Center	5:
Sun Health La Loma Care Center	5:
Bella Vita Health and Rehabilitation Center	5:
Maryland Gardens Post Acute	5:
The Terraces of Phoenix	5:
Horizon Post Acute and Rehabilitation Center	5:
North Mountain Medical and Rehabilitation Center	5:
Advance Health Care of Scottsdale	5:
Boswell Transitional Care of Cascadia	5:
Peoria Post Acute and Rehabilitation	5:
Freedom Plaza Care Center	5:
Advanced Health Care of Glendale	5:
Sante of North Scottsdale	5:
Surprise Health and Rehabilitation Center	5:
Sante of Surprise	5:
Vi at Grayhawk, A Vi and Plaza Companies Community	5:
Acacia Health Center	5:
Vi at Silverstone, A Vi and Plaza Companies Commun	5:
Wellsprings of Gilbert	4:
Archstone Care Center	4:
South Mountain Post Acute	4:
Mi Casa Nursing Center	4:
Desert Blossom Health and Rehab Center	4:
Sandridge Post Acute	4:
Desert Terrace Healthcare Center	4:
Haven of Scottsdale	4:
Heritage Court Post Acute of Scottsdale	4:
Camelback Post Acute Care and Rehabilitation	4:
Rio Vista Post Acute and Rehabilitation	4:
Sunview Respiratory and Rehabilitation	4:
Fountain Hills Post Acute	4:
Center at Arrowhead, LLC	4:
Sun Health Grandview Care Center	4:
Sante of Mesa	3:
Suncrest Healthcare Center	3:
Mission Palms Post Acute	3:
Rehab at Scottsdale Village Square	3:
Osborn Health and Rehabilitation	3:
Beatitudes Campus	3:
Shea Post Acute Rehabilitation Center	3:
Coronado Healthcare Center	3:
Sun City Post Acute	3:
Sun West Choice Healthcare and Rehab	3:
Springdale Village Healthcare	2:
Montecito Post Acute Care and Rehabilitation	2:
Haven Health Sky Harbor, LLC	2:
Desert Haven Care Center	2:
Haven of Phoenix	2:
Providence Place at Glencroft	2:
Immanuel Campus of Care	2:
Life Care Center of Scottsdale	2:
Life Care Center of North Glendale	2:
Ridgecrest Post Acute	2:
Sierra Winds	2:
Lake Pleasant Post Acute Rehabilitation Center	2:
Desert Cove Nursing Center	1:
Silverwood Post Acute	1:
Desert Peak Care Center	1:
Allegiant Healthcare of Mesa	1:
Palm Valley Post Acute	1:
The Rehabilitation Center at The Palazzo	1:
Arizona State Veteran Home-Phx	1:
Christian Care Nursing Center	1:
Phoenix Mountain Post Acute	1:
Life Care Center of Paradise Valley	No Data

Medical Groups Affiliated with ST LUKE'S MEDICAL CENTER

There are 55 doctors and 43 medical groups that are affiliated with ST LUKE'S MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with ST LUKE'S MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with ST LUKE'S MEDICAL CENTER.