PHOENIX VA MEDICAL CENTER Ratings and Reviews

  About PHOENIX VA MEDICAL CENTER

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PHOENIX VA MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	16 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	10 %
Patients who reported that their nurses "Always" listened carefully to them	75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	19 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	19 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	11 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	65 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	14 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	78 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	12 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	52 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	16 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	43 %
Patients who "Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	34 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	61 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	13 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	48 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	16 %
Patients who reported that the area around their room was "Usually" quiet at night	36 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	64 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	61 %
Patients who reported YES, they would probably recommend the hospital	31 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of PHOENIX VA MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the PHOENIX VA MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for PHOENIX VA MEDICAL CENTER: Not Available

We do not have detailed cost analysis for PHOENIX VA MEDICAL CENTER.

Infection Rates at PHOENIX VA MEDICAL CENTER

These measures show how often patients at PHOENIX VA MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.03 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.56 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	1,870.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.93 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.52 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.30 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.24 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	4,119.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	4.31 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.93 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	Not Available / Not Available
MRSA Bacteremia: Predicted Cases	Not Available / Not Available
MRSA Bacteremia: Observed Cases	Not Available / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	Not Available / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	Not Available / Not Available
Clostridium Difficile (C.Diff): Observed Cases	Not Available / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How PHOENIX VA MEDICAL CENTER Compares to Other Similar Facilities

This is how PHOENIX VA MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PHOENIX, AZ

Worst Hospitals in PHOENIX, AZ

Percentages of Complications and Deaths at PHOENIX VA MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.5%	SAME
Death rate for heart attack patients	11.6%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	6.5%	Better
Death rate for heart failure patients	7.3%	Better
Death rate for pneumonia patients	14.6%	SAME
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.23%	SAME
Death rate among surgical inpatients with serious treatable complications	166.58%	SAME
Iatrogenic pneumothorax rate	0.3%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.53%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.75%	SAME
Postoperative respiratory failure rate	11.3%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.65%	SAME
Postoperative sepsis rate	5.55%	SAME
Postoperative wound dehiscence rate	1.73%	SAME
Abdominopelvic accidental puncture or laceration rate	1.37%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.01%	SAME

Skilled Nursing Facilities Near PHOENIX VA MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near PHOENIX VA MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Center at Val Vista, LLC	5:
Wellsprings of Gilbert	5:
Sante of Chandler	5:
Chandler Post Acute and Rehabilitation	5:
Tempe Post Acute	5:
Friendship Village of Tempe	5:
Citadel Post Acute	5:
Advanced Healthcare of Mesa	5:
Mirabella at Asu	5:
Alta Mesa Health and Rehabilitation	5:
Estrella Health and Rehabilitation Center	5:
Plaza Healthcare	5:
Northpark Health and Rehabilitation of Cascadia	5:
Diamondback Healthcare Center	5:
Camelback Post Acute Care and Rehabilitation	5:
Sun Health La Loma Care Center	5:
Bella Vita Health and Rehabilitation Center	5:
Maryland Gardens Post Acute	5:
The Terraces of Phoenix	5:
Horizon Post Acute and Rehabilitation Center	5:
North Mountain Medical and Rehabilitation Center	5:
Advance Health Care of Scottsdale	5:
Sunview Respiratory and Rehabilitation	5:
Boswell Transitional Care of Cascadia	5:
Peoria Post Acute and Rehabilitation	5:
Freedom Plaza Care Center	5:
Fountain Hills Post Acute	5:
Advanced Health Care of Glendale	5:
Sante of North Scottsdale	5:
Sante of Surprise	5:
Vi at Grayhawk, A Vi and Plaza Companies Community	5:
Acacia Health Center	5:
Vi at Silverstone, A Vi and Plaza Companies Commun	5:
Archstone Care Center	4:
South Mountain Post Acute	4:
Sante of Mesa	4:
Mission Palms Post Acute	4:
Mi Casa Nursing Center	4:
Desert Blossom Health and Rehab Center	4:
Haven of Scottsdale	4:
Heritage Court Post Acute of Scottsdale	4:
Osborn Health and Rehabilitation	4:
Rio Vista Post Acute and Rehabilitation	4:
Life Care Center of North Glendale	4:
Center at Arrowhead, LLC	4:
Surprise Health and Rehabilitation Center	4:
Sun Health Grandview Care Center	4:
River Park Post Acute	3:
Suncrest Healthcare Center	3:
Sandridge Post Acute	3:
Haven of Phoenix	3:
The Rehabilitation Center at The Palazzo	3:
Beatitudes Campus	3:
Shea Post Acute Rehabilitation Center	3:
Coronado Healthcare Center	3:
Ridgecrest Post Acute	3:
Sun West Choice Healthcare and Rehab	3:
Springdale Village Healthcare	2:
Allegiant Healthcare of Mesa	2:
Montecito Post Acute Care and Rehabilitation	2:
Haven Health Sky Harbor, LLC	2:
Desert Terrace Healthcare Center	2:
Rehab at Scottsdale Village Square	2:
Providence Place at Glencroft	2:
Immanuel Campus of Care	2:
Life Care Center of Scottsdale	2:
Christian Care Nursing Center	2:
Phoenix Mountain Post Acute	2:
Sierra Winds	2:
Sun City Post Acute	2:
Lake Pleasant Post Acute Rehabilitation Center	2:
Desert Cove Nursing Center	1:
Silverwood Post Acute	1:
Desert Peak Care Center	1:
Palm Valley Post Acute	1:
Desert Haven Care Center	1:
Arizona State Veteran Home-Phx	1:
Life Care Center of Paradise Valley	No Data

Medical Groups Affiliated with PHOENIX VA MEDICAL CENTER

There are 0 doctors and 0 medical groups that are affiliated with PHOENIX VA MEDICAL CENTER.