BANNER ESTRELLA MEDICAL CENTER Ratings and Reviews

About BANNER ESTRELLA MEDICAL CENTER

BANNER ESTRELLA MEDICAL CENTER is a Acute Care Hospitals. It is in PHOENIX, AZ. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 30115. It does provide emergency services. There are 338 medical professionals and 105 doctor groups affiliated with the hospital. On average at BANNER ESTRELLA MEDICAL CENTER, emergency patients were charged $26,127. This is higher than the state average of $25,814. It is also higher than the national average of $25,828.

Quick Links to BANNER ESTRELLA MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BANNER ESTRELLA MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	19 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	33 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	13 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	31 %
Patients who reported that staff "Always" explained about medicines before giving it to them	54 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	23 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	68 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	45 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	38 %
Patients who "Agree" that they understood their responsiblities in managing their health	52 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	52 %
Patients who reported that their room and bathroom were "Always" clean	66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	9 %
Patients who reported that the area around their room was "Usually" quiet at night	30 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	70 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	67 %
Patients who reported YES, they would probably recommend the hospital	27 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of BANNER ESTRELLA MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BANNER ESTRELLA MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BANNER ESTRELLA MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at BANNER ESTRELLA MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$13
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$41
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$125
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$13
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$801
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,205
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$36
Carrier (During Index Hospital Admission)	$2,000
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$634
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$260
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,590
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,039
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,311
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$135
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,914
Total (Complete Episode)	$26,127

Infection Rates at BANNER ESTRELLA MEDICAL CENTER

These measures show how often patients at BANNER ESTRELLA MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.32 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.62 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	9,405.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	7.69 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	6.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.78 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.16 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.22 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	9,150.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	7.89 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.51 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.25 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.63 / Same
SSI - Colon Surgery: Number of Procedures	110.00 / Same
SSI - Colon Surgery: Predicted Cases	3.10 / Same
SSI - Colon Surgery: Observed Cases	3.00 / Same
SSI - Colon Surgery	0.97 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.19 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.79 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	203.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.74 / Same
SSI - Abdominal Hysterectomy: Observed Cases	2.00 / Same
SSI - Abdominal Hysterectomy	1.15 / Same
MRSA Bacteremia: Lower Confidence Limit	0.22 / Same
MRSA Bacteremia: Upper Confidence Limit	2.32 / Same
MRSA Bacteremia: Patient Days	88,403.00 / Same
MRSA Bacteremia: Predicted Cases	3.51 / Same
MRSA Bacteremia: Observed Cases	3.00 / Same
MRSA Bacteremia	0.85 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.26 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.62 / Better
Clostridium Difficile (C.Diff): Patient Days	80,670.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	50.97 / Better
Clostridium Difficile (C.Diff): Observed Cases	21.00 / Better
Clostridium Difficile (C.Diff)	0.41 / Better

How BANNER ESTRELLA MEDICAL CENTER Compares to Other Similar Facilities

This is how BANNER ESTRELLA MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PHOENIX, AZ

Worst Hospitals in PHOENIX, AZ

Percentages of Complications and Deaths at BANNER ESTRELLA MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	12.5%	SAME
Death rate for CABG surgery patients	3.6%	SAME
Death rate for COPD patients	7.8%	SAME
Death rate for heart failure patients	10.4%	SAME
Death rate for pneumonia patients	21.3%	SAME
Death rate for stroke patients	14%	SAME
Pressure ulcer rate	0.71%	SAME
Death rate among surgical inpatients with serious treatable complications	150.85%	SAME
Iatrogenic pneumothorax rate	0.21%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.13%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.94%	SAME
Postoperative respiratory failure rate	10.65%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.94%	SAME
Postoperative sepsis rate	6.32%	SAME
Postoperative wound dehiscence rate	1.88%	SAME
Abdominopelvic accidental puncture or laceration rate	1.81%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.12%	SAME

Skilled Nursing Facilities Near BANNER ESTRELLA MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BANNER ESTRELLA MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Sante of Chandler	5:
Chandler Post Acute and Rehabilitation	5:
Tempe Post Acute	5:
Friendship Village of Tempe	5:
Mirabella at Asu	5:
Estrella Health and Rehabilitation Center	5:
Plaza Healthcare	5:
Northpark Health and Rehabilitation of Cascadia	5:
Diamondback Healthcare Center	5:
Camelback Post Acute Care and Rehabilitation	5:
Sun Health La Loma Care Center	5:
Bella Vita Health and Rehabilitation Center	5:
Maryland Gardens Post Acute	5:
The Terraces of Phoenix	5:
Horizon Post Acute and Rehabilitation Center	5:
North Mountain Medical and Rehabilitation Center	5:
Advance Health Care of Scottsdale	5:
Sunview Respiratory and Rehabilitation	5:
Boswell Transitional Care of Cascadia	5:
Peoria Post Acute and Rehabilitation	5:
Freedom Plaza Care Center	5:
Advanced Health Care of Glendale	5:
Sante of North Scottsdale	5:
Sante of Surprise	5:
Vi at Grayhawk, A Vi and Plaza Companies Community	5:
Acacia Health Center	5:
Vi at Silverstone, A Vi and Plaza Companies Commun	5:
Archstone Care Center	4:
South Mountain Post Acute	4:
Haven of Scottsdale	4:
Heritage Court Post Acute of Scottsdale	4:
Osborn Health and Rehabilitation	4:
Rio Vista Post Acute and Rehabilitation	4:
Life Care Center of North Glendale	4:
Center at Arrowhead, LLC	4:
Surprise Health and Rehabilitation Center	4:
Sun Health Grandview Care Center	4:
River Park Post Acute	3:
Suncrest Healthcare Center	3:
Sandridge Post Acute	3:
Haven of Phoenix	3:
The Rehabilitation Center at The Palazzo	3:
Beatitudes Campus	3:
Shea Post Acute Rehabilitation Center	3:
Coronado Healthcare Center	3:
Ridgecrest Post Acute	3:
Sun West Choice Healthcare and Rehab	3:
Haven Health Sky Harbor, LLC	2:
Desert Terrace Healthcare Center	2:
Rehab at Scottsdale Village Square	2:
Providence Place at Glencroft	2:
Immanuel Campus of Care	2:
Life Care Center of Scottsdale	2:
Christian Care Nursing Center	2:
Phoenix Mountain Post Acute	2:
Sierra Winds	2:
Sun City Post Acute	2:
Lake Pleasant Post Acute Rehabilitation Center	2:
Desert Cove Nursing Center	1:
Silverwood Post Acute	1:
Desert Peak Care Center	1:
Palm Valley Post Acute	1:
Desert Haven Care Center	1:
Arizona State Veteran Home-Phx	1:
Life Care Center of Paradise Valley	No Data

Medical Groups Affiliated with BANNER ESTRELLA MEDICAL CENTER

There are 338 doctors and 105 medical groups that are affiliated with BANNER ESTRELLA MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with BANNER ESTRELLA MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with BANNER ESTRELLA MEDICAL CENTER.