UNM HOSPITAL Ratings and Reviews

About UNM HOSPITAL

UNM HOSPITAL is a Acute Care Hospitals. It is in ALBUQUERQUE, NM. Its type of ownership is Government - State. The facility's Medicare ID is 320001. It does provide emergency services. There are 1,075 medical professionals and 121 doctor groups affiliated with the hospital. On average at UNM HOSPITAL, emergency patients were charged $30,787. This is higher than the state average of $24,642. It is also higher than the national average of $25,828.

Quick Links to UNM HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNM HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	22 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	77 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	17 %
Patients who reported that their nurses "Always" listened carefully to them	67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	67 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	18 %
Patients who reported that they "Usually" received help as soon as they wanted	33 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	46 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	52 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	23 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	65 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	21 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	16 %
Patients who reported that YES, they did discuss whether they would need help after discharge	84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	46 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	53 %
Patients who reported that their room and bathroom were "Always" clean	56 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	18 %
Patients who reported that their room and bathroom were "Usually" clean	26 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	43 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	22 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	16 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	57 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	10 %
Patients who reported YES, they would definitely recommend the hospital	59 %
Patients who reported YES, they would probably recommend the hospital	31 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of UNM HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNM HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNM HOSPITAL: Not Available

Detailed table for spending and period for patients at UNM HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$10
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$50
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$453
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$24
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$7
Carrier (1 to 3 days Prior to Index Hospital Admission)	$941
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$15,113
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$14
Carrier (During Index Hospital Admission)	$1,897
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$596
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$191
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$6,151
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,090
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,893
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$135
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,223
Total (Complete Episode)	$30,787

Infection Rates at UNM HOSPITAL

These measures show how often patients at UNM HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.29 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.87 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	21,457.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	24.98 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	13.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.52 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.50 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.11 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	16,401.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	32.83 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	25.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.76 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.13 / Better
SSI - Colon Surgery: Upper Confidence Limit	0.96 / Better
SSI - Colon Surgery: Number of Procedures	316.00 / Better
SSI - Colon Surgery: Predicted Cases	10.06 / Better
SSI - Colon Surgery: Observed Cases	4.00 / Better
SSI - Colon Surgery	0.40 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.02 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.01 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	281.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.46 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.41 / Same
MRSA Bacteremia: Lower Confidence Limit	0.61 / Same
MRSA Bacteremia: Upper Confidence Limit	1.76 / Same
MRSA Bacteremia: Patient Days	188,199.00 / Same
MRSA Bacteremia: Predicted Cases	13.02 / Same
MRSA Bacteremia: Observed Cases	14.00 / Same
MRSA Bacteremia	1.08 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.77 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.14 / Same
Clostridium Difficile (C.Diff): Patient Days	168,828.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	106.15 / Same
Clostridium Difficile (C.Diff): Observed Cases	100.00 / Same
Clostridium Difficile (C.Diff)	0.94 / Same

How UNM HOSPITAL Compares to Other Similar Facilities

This is how UNM HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ALBUQUERQUE, NM

Worst Hospitals in ALBUQUERQUE, NM

Percentages of Complications and Deaths at UNM HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	12.4%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	7.1%	SAME
Death rate for heart failure patients	11.9%	SAME
Death rate for pneumonia patients	18.4%	SAME
Death rate for stroke patients	14%	SAME
Pressure ulcer rate	2.47%	Worse
Death rate among surgical inpatients with serious treatable complications	169.08%	SAME
Iatrogenic pneumothorax rate	0.19%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	2.1%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.02%	SAME
Postoperative respiratory failure rate	13.26%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.05%	SAME
Postoperative sepsis rate	5.36%	SAME
Postoperative wound dehiscence rate	2.28%	SAME
Abdominopelvic accidental puncture or laceration rate	0.64%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.65%	Worse

Skilled Nursing Facilities Near UNM HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UNM HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Las Estancias By Pure Health	5:
Good Samaritan Society - Manzano Del Sol	5:
Advanced Health Care of Albuquerque	5:
La Vida Llena	5:
Princeton Health and Rehabilitation	4:
The Neighborhood In Rio Rancho	4:
Odelia Healthcare	3:
Canyon Transitional Rehabilitation Center, LLC	3:
The Rehabilitation Center of Albuquerque	3:
Uptown Rehabilitation Center	2:
Albuquerque Heights Healthcare and Rehabilitation	2:
Las Palomas Center	2:
Fiesta Park Wellness and Rehabilitation	2:
Sandia Ridge Center	1:
Ladera Center	1:
Bear Canyon Rehabilitation Center	1:
Skies Healthcare and Rehabilitation Center	1:
The Suites Rio Vista	1:
Rio Rancho Center	1:
South Valley Care Center LLC	No Data
Spanish Trails Rehabilitation Suites	No Data

Medical Groups Affiliated with UNM HOSPITAL

There are 1,075 doctors and 121 medical groups that are affiliated with UNM HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with UNM HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with UNM HOSPITAL.