VA GREATER LOS ANGELES HEALTHCARE SYSTEM Ratings and Reviews

  About VA GREATER LOS ANGELES HEALTHCARE SYSTEM

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for VA GREATER LOS ANGELES HEALTHCARE SYSTEM to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	9 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	74 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	20 %
Patients who reported that their nurses "Always" listened carefully to them	67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	11 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	19 %
Patients who reported that they "Always" received help as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	24 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	25 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	67 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	23 %
Patients who reported that staff "Always" explained about medicines before giving it to them	60 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	50 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	17 %
Patients who reported that YES, they did discuss whether they would need help after discharge	83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	44 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	13 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	43 %
Patients who "Agree" that they understood their responsiblities in managing their health	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	53 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	34 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	60 %
Patients who reported that their room and bathroom were "Always" clean	61 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	15 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	18 %
Patients who reported that the area around their room was "Usually" quiet at night	33 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	63 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	65 %
Patients who reported YES, they would probably recommend the hospital	27 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of VA GREATER LOS ANGELES HEALTHCARE SYSTEM, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the VA GREATER LOS ANGELES HEALTHCARE SYSTEM provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for VA GREATER LOS ANGELES HEALTHCARE SYSTEM: Not Available

We do not have detailed cost analysis for VA GREATER LOS ANGELES HEALTHCARE SYSTEM.

Infection Rates at VA GREATER LOS ANGELES HEALTHCARE SYSTEM

These measures show how often patients at VA GREATER LOS ANGELES HEALTHCARE SYSTEM contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.94 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	5.71 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	1,830.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.94 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	5.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	2.58 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.27 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.87 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,692.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	2.84 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.06 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	Not Available / Not Available
MRSA Bacteremia: Predicted Cases	Not Available / Not Available
MRSA Bacteremia: Observed Cases	Not Available / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	Not Available / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	Not Available / Not Available
Clostridium Difficile (C.Diff): Observed Cases	Not Available / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How VA GREATER LOS ANGELES HEALTHCARE SYSTEM Compares to Other Similar Facilities

This is how VA GREATER LOS ANGELES HEALTHCARE SYSTEM compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in LOS ANGELES, CA

Worst Hospitals in LOS ANGELES, CA

Percentages of Complications and Deaths at VA GREATER LOS ANGELES HEALTHCARE SYSTEM

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.3%	SAME
Death rate for heart attack patients	10.5%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	7.2%	SAME
Death rate for heart failure patients	6%	Better
Death rate for pneumonia patients	11.5%	Better
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	1.32%	Worse
Death rate among surgical inpatients with serious treatable complications	165.53%	SAME
Iatrogenic pneumothorax rate	0.25%	SAME
In-hospital fall with hip fracture rate	0.11%	SAME
Postoperative hemorrhage or hematoma rate	2.16%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.96%	SAME
Postoperative respiratory failure rate	6.16%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.78%	SAME
Postoperative sepsis rate	4.93%	SAME
Postoperative wound dehiscence rate	1.76%	SAME
Abdominopelvic accidental puncture or laceration rate	0.74%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.07%	SAME

Skilled Nursing Facilities Near VA GREATER LOS ANGELES HEALTHCARE SYSTEM

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near VA GREATER LOS ANGELES HEALTHCARE SYSTEM ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Del Mar Convalescent Hospital	5:
Eisenberg Village	5:
Lake Balboa Care Center	5:
Veterans Home of California - West Los Angeles	5:
Clear View Sanitarium	5:
Bonnie Brae Skilled Nursing	5:
Oakpark Healthcare Center	5:
Villa Scalabrini Special Care	5:
Hollenbeck Palms	5:
Motion Picture and T.V. Hosp D/p Snf	5:
Presbyterian Intercomm Hosp Dp/snf	5:
Broadway Healthcare Center	5:
Centinela Skilled Nursing and Wellness Centre West	5:
Monterey Park Conv Hosp	5:
Grancell Village of The Jewish Homes For The Aging	5:
Clear View Convalescent Center	5:
Marycrest Manor	5:
Osage Healthcare and Wellness Centre	5:
Whittier Nursing and Wellness Center, Inc	5:
Long Beach Post Acute	5:
White Memorial Medical Ctr Dp	5:
Torrance Memorial Med Ctr Snf/dp	5:
Simi Healthcare Center	5:
Lomita Post-Acute Care Center	5:
Providence Little Co of Mary Transitional Care Ctr	5:
High Valley Lodge	5:
Montecito Heights Healthcare and Wellness Centre, LP	5:
Greater El Monte Community Hos	5:
Glendale Adventist Medical Center Dp/snf	5:
Granada Hills Convalescent	5:
Solheim Senior Community	5:
Artesia Christian Home Inc.	5:
Atlantic Memorial Healthcare Center	5:
Villa Serena Healthcare Center	5:
Oakview Skilled Nursing	5:
Temple City Healthcare	5:
Paramount Convalescent Hosp.	4:
Atherton Baptist Home	4:
Los Angeles Comm Hospital	4:
Intercommunity Healthcare and Rehabilitation Center	4:
Meadowbrook Behavioral Health Center	4:
Magnolia Gardens Convalescent Hospital	4:
Guardian Rehabilitation Hospital	4:
Westlake Convalescent Hospital	4:
Panorama Gardens Nursing and Rehabilitation Center	4:
Courtyard Care Center	4:
Alhambra Hospital Med Ctr Dp/snf	4:
Lotus Care Center	4:
Topanga Terrace	4:
Montrose Healthcare Center	4:
Burlington Convalescent Hospital	4:
Joyce Eisenberg Keefer Medical Center D/p Snf	4:
Socal Post-Acute Care	4:
Alamitos West Health and Rehabilitation	4:
Vineland Post Acute	4:
Brighton Care Center	4:
Saint Vincent Healthcare	4:
Totally Kids Specialty Healthcare - Sun Valley	4:
Mission Care Center	4:
West Pico Terrace Healthcare and Wellness Centre LP	4:
Alden Terrace Convalescent Hospital	4:
Del Amo Gardens Care Center	4:
Huntington Healthcare Center	4:
Camino Healthcare	4:
Villa Del Rio Gardens	4:
Century Villa, Inc	4:
Villa Gardens Health Care Unit	4:
Autumn Hills Health Care Center	4:
Ararat Convalescent Hospital	4:
Glendale Healthcare Center	4:
Alvarado Care Center	4:
Ararat Post Acute	4:
Marlora Post Acute Rehab Hosp	4:
Pacific Care Nursing Center	4:
Pine Grove Healthcare and Wellness Centre, LP	4:
San Gabriel Valley Medical Ctr D/p Snf	4:
El Rancho Vista Health Care Center	4:
San Marino Healthcare Center	4:
Memorial Hospital of Gardena D/p Snf	4:
Shoreline Healthcare Center	4:
Olympia Convalescent Hospital	4:
Gardena Convalescent Center	4:
Brookfield Healthcare Center	4:
Providence St Elizabeth Care Center	4:
Leisure Glen Post Acute Care Center	4:
East Los Angeles Doctors Hosp	4:
Huntington Park Nursing Center	4:
The Springs Post-Acute	3:
Vermont Healthcare Center	3:
Virgil Rehabilitation and Skilled Nursing Center	3:
Royal Gardens Healthcare	3:
Alamitos Belmont Health and Rehabilitation	3:
Sunny Village Care Center	3:
Downey Post Acute	3:
Harbor Post Acute Care Center	3:
View Heights Conv Hosp	3:
Heritage Rehabilitation Center	3:
Imperial Crest Health Care Center	3:
Dept of State Hospitals - Metropolitan Snf	3:
Heritage Manor	3:

Medical Groups Affiliated with VA GREATER LOS ANGELES HEALTHCARE SYSTEM

There are 0 doctors and 0 medical groups that are affiliated with VA GREATER LOS ANGELES HEALTHCARE SYSTEM.