WHITTIER HOSPITAL MEDICAL CENTER Ratings and Reviews

  About WHITTIER HOSPITAL MEDICAL CENTER

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for WHITTIER HOSPITAL MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	66 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	7 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	19 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	51 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	18 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	29 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	45 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	18 %
Patients who reported that YES, they were given information about what to do during their recovery at home	82 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	25 %
Patients who reported that YES, they did discuss whether they would need help after discharge	75 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	10 %
Patients who "Strongly Agree" they understood their care when they left the hospital	41 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	55 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	13 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	32 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	9 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	42 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	49 %
Patients who reported that their room and bathroom were "Always" clean	67 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	16 %
Patients who reported that their room and bathroom were "Usually" clean	17 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	15 %
Patients who reported that the area around their room was "Usually" quiet at night	36 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	15 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	58 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	12 %
Patients who reported YES, they would definitely recommend the hospital	52 %
Patients who reported YES, they would probably recommend the hospital	36 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of WHITTIER HOSPITAL MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the WHITTIER HOSPITAL MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for WHITTIER HOSPITAL MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at WHITTIER HOSPITAL MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$17
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$15
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$83
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$169
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$9
Carrier (1 to 3 days Prior to Index Hospital Admission)	$699
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$9,388
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$12
Carrier (During Index Hospital Admission)	$1,593
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$616
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$251
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$6,422
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$724
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$6,665
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$65
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$2,244
Total (Complete Episode)	$28,972

Infection Rates at WHITTIER HOSPITAL MEDICAL CENTER

These measures show how often patients at WHITTIER HOSPITAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.03 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	3.16 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	2,151.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.56 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.64 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.02 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.87 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	3,591.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	2.65 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.38 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	11.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.23 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	11.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.11 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	24,180.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.84 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.01 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.61 / Better
Clostridium Difficile (C.Diff): Patient Days	22,212.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	8.07 / Better
Clostridium Difficile (C.Diff): Observed Cases	1.00 / Better
Clostridium Difficile (C.Diff)	0.12 / Better

How WHITTIER HOSPITAL MEDICAL CENTER Compares to Other Similar Facilities

This is how WHITTIER HOSPITAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WHITTIER, CA

Worst Hospitals in WHITTIER, CA

Percentages of Complications and Deaths at WHITTIER HOSPITAL MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	10.9%	SAME
Death rate for pneumonia patients	15.5%	SAME
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.31%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.28%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.43%	SAME
Postoperative acute kidney injury requiring dialysis rate	NA	Not Enough Data
Postoperative respiratory failure rate	NA	Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate	3.36%	SAME
Postoperative sepsis rate	NA	Not Enough Data
Postoperative wound dehiscence rate	1.98%	SAME
Abdominopelvic accidental puncture or laceration rate	1.04%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.91%	SAME

Skilled Nursing Facilities Near WHITTIER HOSPITAL MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near WHITTIER HOSPITAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Grove Post Acute	5:
Villa Valencia Healthcare Center	5:
Chino Valley Health Care Cente	5:
Clear View Convalescent Center	5:
Marycrest Manor	5:
Harvard Creek Post Acute	5:
Hollenbeck Palms	5:
Greater El Monte Community Hos	5:
Park Vista at Morningside	5:
Villa Mesa Care Center	5:
Torrance Memorial Med Ctr Snf/dp	5:
Lomita Post-Acute Care Center	5:
South Coast Global Medical Center D/p Snf	5:
Freedom Village Healthcare Center	5:
Clear View Sanitarium	5:
St. Catherine Healthcare	5:
Villa Serena Healthcare Center	5:
Trellis Chino	5:
West Anaheim Medical Center D/p Snf	5:
High Valley Lodge	5:
Oakpark Healthcare Center	5:
Artesia Christian Home Inc.	5:
Glendale Adventist Medical Center Dp/snf	5:
Extended Care Hospital of Westminster	5:
Whittier Nursing and Wellness Center, Inc	5:
Atlantic Memorial Healthcare Center	5:
Greenfield Care Center of Fullerton, LLC	5:
Pacific Haven Subacute and Healthcare Center	5:
Monterey Park Conv Hosp	5:
Osage Healthcare and Wellness Centre	5:
Montclair Manor Care Center	5:
Alta Gardens Care Center	5:
Town and Country	5:
Buena Vista Care Center	5:
Sun Mar Nursing Center	5:
Regents Point - Windcrest	5:
White Memorial Medical Ctr Dp	5:
Del Mar Convalescent Hospital	5:
Beacon Healthcare Center	5:
Park Regency Care Center	5:
Providence Little Co of Mary Transitional Care Ctr	5:
Bonnie Brae Skilled Nursing	5:
La Palma Nursing Center	5:
Centinela Skilled Nursing and Wellness Centre West	5:
Villa Scalabrini Special Care	5:
Victoria Healthcare and Rehabilitation Center	5:
Rowntree Gardens	5:
Solheim Senior Community	5:
Upland Rehabilitation and Care Center	5:
Kindred Hospital Brea D/p Snf	5:
Chapman Care Center	5:
Presbyterian Intercomm Hosp Dp/snf	5:
Newport Nursing and Rehabilitation Center	5:
Broadway Healthcare Center	5:
Heritage Park Nursing Center	5:
Montecito Heights Healthcare and Wellness Centre, LP	5:
Beach Creek Post-Acute	5:
Mission Palms Healthcare Center	5:
Long Beach Post Acute	5:
Mount San Antonio Gardens	5:
Temple City Healthcare	5:
Coast Care Convalescent Center	5:
Emanate Health Inter-Community Hospital- D/p Snf	5:
Community Extended Care Hospital of Montclair	4:
Garden View Post Acute Rehabilitation	4:
West Haven Healthcare	4:
Park Anaheim Healthcare Center	4:
Huntington Healthcare Center	4:
Guardian Rehabilitation Hospital	4:
Pacific Care Nursing Center	4:
Westlake Convalescent Hospital	4:
Burlington Convalescent Hospital	4:
Anaheim Crest Nursing Center	4:
Whittier Hospital Medical Ctr D/p Snf	4:
Del Amo Gardens Care Center	4:
Garden Grove Post Acute	4:
Foothill Regional Medical Center D/p Snf	4:
Alvarado Care Center	4:
Alden Terrace Convalescent Hospital	4:
Olympia Convalescent Hospital	4:
Mainplace Post Acute	4:
East Los Angeles Doctors Hosp	4:
Imperial Healthcare Center	4:
Los Angeles Comm Hospital	4:
El Encanto Healthcare Center	4:
Buena Park Nursing Center	4:
Ontario Grove Healthcare and Wellness Centre, LP	4:
West Pico Terrace Healthcare and Wellness Centre LP	4:
Inland Christian Home	4:
Marlora Post Acute Rehab Hosp	4:
Camino Healthcare	4:
Shoreline Healthcare Center	4:
Leisure Court Nursing Center	4:
Lotus Care Center	4:
Huntington Park Nursing Center	4:
Paramount Convalescent Hosp.	4:
El Rancho Vista Health Care Center	4:
Socal Post-Acute Care	4:
Villa Del Rio Gardens	4:
Healthbridge Children's Hospital - Orange D/p Snf	4:

Medical Groups Affiliated with WHITTIER HOSPITAL MEDICAL CENTER

There are 84 doctors and 24 medical groups that are affiliated with WHITTIER HOSPITAL MEDICAL CENTER.

Affiliated Doctor Groups

• GEM MEDICAL GROUP CORPORATION
• DIGESTIVE AND LIVER DISEASE SPECIALISTS A MEDICAL GROUP INC
• HOSPITALIST GROUP OF MONTEBELLO INC
• SUNRISE MEDICAL ASSOCIATES INC
• SAADAH ALRAJAB MD MPH INC
• NEPHROLOGY ASSOCIATES MEDICAL GROUP INC
• TEMECULA VALLEY HOSPITALIST MEDICAL GROUP INC
• CHEST AND CRITICAL CARE CONSULTANTS A MEDICAL GROUP
• DESERT VALLEY MEDICAL GROUP INC
• RIDGECREST REGIONAL HOSPITAL
• WHITTIER INTERNAL MEDICINE AND NEPHROLOGY MEDICAL GROUP INC
• SOUTHERN CALIFORNIA INFECTIOUS DISEASE PHYSICIANS MEDICAL GROUP INC
• KIDNEY SPECIALISTS MEDICAL CORPORATION
• THE ONCOLOGY INSTITUTE CA, A PROFESSIONAL CORPORATION
• HASSAN A. KOBAISSI DPM
• ADVANCE SURGEONS MEDICAL GROUP INC
• SCOSI ORTHOPEDICS INC
• PATHOLOGY ASSOCIATES OF ANAHEIM A PROFESSIONAL MEDICAL CORPORATION
• KC TAN, M.D. MEDICAL CORPORATION
• GEMMA TH KO,MD. INC.
• SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP
• CHINO EMERGENCY MEDICAL ASSOCIATES, INC.
• CANCER AND BLOOD SPECIALTY CLINIC
• CEP AMERICA - CALIFORNIA

The list of medical professionals associated with WHITTIER HOSPITAL MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with WHITTIER HOSPITAL MEDICAL CENTER.