USC VERDUGO HILLS HOSPITAL Ratings and Reviews

About USC VERDUGO HILLS HOSPITAL

USC VERDUGO HILLS HOSPITAL is a Acute Care Hospitals. It is in GLENDALE, CA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 50124. It does provide emergency services. There are 412 medical professionals and 125 doctor groups affiliated with the hospital. On average at USC VERDUGO HILLS HOSPITAL, emergency patients were charged $23,214. This is lower than the state average of $26,501. It is also lower than the national average of $25,828.

Quick Links to USC VERDUGO HILLS HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for USC VERDUGO HILLS HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	11 %
Patients who reported that their nurses "Always" listened carefully to them	74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	73 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	28 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	21 %
Patients who reported that YES, they did discuss whether they would need help after discharge	79 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	48 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	73 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9 %
Patients who reported that their room and bathroom were "Usually" clean	18 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	39 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	26 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	69 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	67 %
Patients who reported YES, they would probably recommend the hospital	25 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of USC VERDUGO HILLS HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the USC VERDUGO HILLS HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for USC VERDUGO HILLS HOSPITAL: Not Available

Detailed table for spending and period for patients at USC VERDUGO HILLS HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$25
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$45
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$79
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$15
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$11
Carrier (1 to 3 days Prior to Index Hospital Admission)	$687
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$9,773
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$12
Carrier (During Index Hospital Admission)	$1,596
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$1,111
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$153
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,405
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$797
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,988
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$92
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,423
Total (Complete Episode)	$23,214

Infection Rates at USC VERDUGO HILLS HOSPITAL

These measures show how often patients at USC VERDUGO HILLS HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.56 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	4.26 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	2,432.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	2.26 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	4.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.77 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.19 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	4,079.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	4.09 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.73 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	40.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.98 / Not Available
SSI - Colon Surgery: Observed Cases	2.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	26.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.22 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.23 / Same
MRSA Bacteremia: Upper Confidence Limit	4.62 / Same
MRSA Bacteremia: Patient Days	25,034.00 / Same
MRSA Bacteremia: Predicted Cases	1.43 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	1.40 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.31 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.18 / Same
Clostridium Difficile (C.Diff): Patient Days	23,365.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	14.01 / Same
Clostridium Difficile (C.Diff): Observed Cases	9.00 / Same
Clostridium Difficile (C.Diff)	0.64 / Same

How USC VERDUGO HILLS HOSPITAL Compares to Other Similar Facilities

This is how USC VERDUGO HILLS HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in GLENDALE, CA

Worst Hospitals in GLENDALE, CA

Percentages of Complications and Deaths at USC VERDUGO HILLS HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.2%	SAME
Death rate for heart attack patients	11.6%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.3%	SAME
Death rate for heart failure patients	8.8%	Better
Death rate for pneumonia patients	15.5%	SAME
Death rate for stroke patients	11.2%	SAME
Pressure ulcer rate	0.19%	SAME
Death rate among surgical inpatients with serious treatable complications	162.58%	SAME
Iatrogenic pneumothorax rate	0.29%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.47%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.47%	SAME
Postoperative respiratory failure rate	6.59%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.16%	SAME
Postoperative sepsis rate	6.59%	SAME
Postoperative wound dehiscence rate	1.93%	SAME
Abdominopelvic accidental puncture or laceration rate	0.86%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.9%	SAME

Skilled Nursing Facilities Near USC VERDUGO HILLS HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near USC VERDUGO HILLS HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
St. Catherine Healthcare	5:
Motion Picture and T.V. Hosp D/p Snf	5:
Solheim Senior Community	5:
Clear View Sanitarium	5:
Kindred Hospital Brea D/p Snf	5:
White Memorial Medical Ctr Dp	5:
Eisenberg Village	5:
Coast Care Convalescent Center	5:
Greenfield Care Center of Fullerton, LLC	5:
Glendale Adventist Medical Center Dp/snf	5:
Hollenbeck Palms	5:
Osage Healthcare and Wellness Centre	5:
Villa Scalabrini Special Care	5:
Veterans Home of California - West Los Angeles	5:
Granada Hills Convalescent	5:
Montecito Heights Healthcare and Wellness Centre, LP	5:
Bonnie Brae Skilled Nursing	5:
Clear View Convalescent Center	5:
Grancell Village of The Jewish Homes For The Aging	5:
High Valley Lodge	5:
Lake Balboa Care Center	5:
Artesia Christian Home Inc.	5:
Oakpark Healthcare Center	5:
Broadway Healthcare Center	5:
Temple City Healthcare	5:
Harvard Creek Post Acute	5:
Centinela Skilled Nursing and Wellness Centre West	5:
Presbyterian Intercomm Hosp Dp/snf	5:
Park Regency Care Center	5:
Beacon Healthcare Center	5:
Emanate Health Inter-Community Hospital- D/p Snf	5:
Whittier Nursing and Wellness Center, Inc	5:
Del Mar Convalescent Hospital	5:
Park Vista at Morningside	5:
Monterey Park Conv Hosp	5:
Marycrest Manor	5:
La Palma Nursing Center	5:
Greater El Monte Community Hos	5:
Atherton Baptist Home	4:
Huntington Healthcare Center	4:
Paramount Convalescent Hosp.	4:
Alvarado Care Center	4:
Alhambra Hospital Med Ctr Dp/snf	4:
Camino Healthcare	4:
Century Villa, Inc	4:
Panorama Gardens Nursing and Rehabilitation Center	4:
Villa Del Rio Gardens	4:
Ararat Convalescent Hospital	4:
Totally Kids Specialty Healthcare - Sun Valley	4:
Intercommunity Healthcare and Rehabilitation Center	4:
Garden View Post Acute Rehabilitation	4:
Huntington Park Nursing Center	4:
Memorial Hospital of Gardena D/p Snf	4:
Lotus Care Center	4:
El Rancho Vista Health Care Center	4:
Topanga Terrace	4:
Westlake Convalescent Hospital	4:
Imperial Healthcare Center	4:
Brighton Care Center	4:
Los Angeles Comm Hospital	4:
Saint Vincent Healthcare	4:
West Pico Terrace Healthcare and Wellness Centre LP	4:
Villa Gardens Health Care Unit	4:
Meadowbrook Behavioral Health Center	4:
Guardian Rehabilitation Hospital	4:
Mission Care Center	4:
Alden Terrace Convalescent Hospital	4:
Magnolia Gardens Convalescent Hospital	4:
El Encanto Healthcare Center	4:
West Haven Healthcare	4:
Ararat Post Acute	4:
Olympia Convalescent Hospital	4:
Royal Oaks Manor-Bradbury Oaks	4:
Glendale Healthcare Center	4:
Leisure Glen Post Acute Care Center	4:
Socal Post-Acute Care	4:
Joyce Eisenberg Keefer Medical Center D/p Snf	4:
Montrose Healthcare Center	4:
East Los Angeles Doctors Hosp	4:
San Marino Healthcare Center	4:
Gardena Convalescent Center	4:
Pine Grove Healthcare and Wellness Centre, LP	4:
San Gabriel Valley Medical Ctr D/p Snf	4:
Burlington Convalescent Hospital	4:
Vineland Post Acute	4:
Providence St Elizabeth Care Center	4:
Whittier Hospital Medical Ctr D/p Snf	4:
Autumn Hills Health Care Center	4:
Casa Bonita Convalescent Hospital	4:
Leisure Court Nursing Center	4:
Brookfield Healthcare Center	4:
Virgil Rehabilitation and Skilled Nursing Center	3:
Sunnyview Care Center	3:
The Orchard - Post Acute Care	3:
The Springs Post-Acute	3:
Sunny Village Care Center	3:
Royal Gardens Healthcare	3:
West Covina Medical Center D/p Snf	3:
West Covina Healthcare Center	3:
Heritage Manor	3:

Medical Groups Affiliated with USC VERDUGO HILLS HOSPITAL

There are 412 doctors and 125 medical groups that are affiliated with USC VERDUGO HILLS HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with USC VERDUGO HILLS HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with USC VERDUGO HILLS HOSPITAL.