PROVIDENCE HOLY CROSS MEDICAL CENTER Ratings and Reviews

About PROVIDENCE HOLY CROSS MEDICAL CENTER

PROVIDENCE HOLY CROSS MEDICAL CENTER is a Acute Care Hospitals. It is in MISSION HILLS, CA. Its type of ownership is Voluntary non-profit - Church. The facility's Medicare ID is 50278. It does provide emergency services. There are 350 medical professionals and 108 doctor groups affiliated with the hospital. On average at PROVIDENCE HOLY CROSS MEDICAL CENTER, emergency patients were charged $28,799. This is higher than the state average of $26,501. It is also higher than the national average of $25,828.

Quick Links to PROVIDENCE HOLY CROSS MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PROVIDENCE HOLY CROSS MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	16 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	10 %
Patients who reported that their nurses "Always" listened carefully to them	76 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	19 %
Patients who reported that their nurses "Always" explained things in a way they could understand	73 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	19 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	16 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	24 %
Patients who reported that they "Always" received help as soon as they wanted	68 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	23 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	70 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	7 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	23 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	11 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	23 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	57 %
Patients who reported that their room and bathroom were "Always" clean	75 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	8 %
Patients who reported that their room and bathroom were "Usually" clean	17 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	46 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	14 %
Patients who reported that the area around their room was "Usually" quiet at night	40 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	17 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	76 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	76 %
Patients who reported YES, they would probably recommend the hospital	19 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of PROVIDENCE HOLY CROSS MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the PROVIDENCE HOLY CROSS MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for PROVIDENCE HOLY CROSS MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at PROVIDENCE HOLY CROSS MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$36
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$13
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$82
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$22
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$16
Carrier (1 to 3 days Prior to Index Hospital Admission)	$745
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,677
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$29
Carrier (During Index Hospital Admission)	$2,652
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$1,091
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$162
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,905
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,051
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,910
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$147
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$2,258
Total (Complete Episode)	$28,799

Infection Rates at PROVIDENCE HOLY CROSS MEDICAL CENTER

These measures show how often patients at PROVIDENCE HOLY CROSS MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.10 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.95 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	3,837.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	3.40 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.59 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.56 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.85 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	5,068.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	4.38 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	6.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.37 / Same
SSI - Colon Surgery: Lower Confidence Limit	-- / Better
SSI - Colon Surgery: Upper Confidence Limit	0.58 / Better
SSI - Colon Surgery: Number of Procedures	177.00 / Better
SSI - Colon Surgery: Predicted Cases	5.20 / Better
SSI - Colon Surgery: Observed Cases	0.00 / Better
SSI - Colon Surgery	0.00 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	1.35 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	280.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	2.22 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.08 / Same
MRSA Bacteremia: Upper Confidence Limit	1.53 / Same
MRSA Bacteremia: Patient Days	88,073.00 / Same
MRSA Bacteremia: Predicted Cases	4.31 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.46 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.20 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.61 / Better
Clostridium Difficile (C.Diff): Patient Days	81,156.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	35.66 / Better
Clostridium Difficile (C.Diff): Observed Cases	13.00 / Better
Clostridium Difficile (C.Diff)	0.37 / Better

How PROVIDENCE HOLY CROSS MEDICAL CENTER Compares to Other Similar Facilities

This is how PROVIDENCE HOLY CROSS MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MISSION HILLS, CA

Worst Hospitals in MISSION HILLS, CA

Percentages of Complications and Deaths at PROVIDENCE HOLY CROSS MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.4%	SAME
Death rate for heart attack patients	11.6%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.8%	SAME
Death rate for heart failure patients	11%	SAME
Death rate for pneumonia patients	15.6%	SAME
Death rate for stroke patients	11.6%	SAME
Pressure ulcer rate	0.24%	SAME
Death rate among surgical inpatients with serious treatable complications	171.49%	SAME
Iatrogenic pneumothorax rate	0.23%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	1.79%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.32%	SAME
Postoperative respiratory failure rate	10.94%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.47%	SAME
Postoperative sepsis rate	5.94%	SAME
Postoperative wound dehiscence rate	1.81%	SAME
Abdominopelvic accidental puncture or laceration rate	1.19%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.96%	SAME

Skilled Nursing Facilities Near PROVIDENCE HOLY CROSS MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near PROVIDENCE HOLY CROSS MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Veterans Home of California - West Los Angeles	5:
White Memorial Medical Ctr Dp	5:
Whittier Nursing and Wellness Center, Inc	5:
Solheim Senior Community	5:
Oakview Skilled Nursing	5:
Eisenberg Village	5:
Greater El Monte Community Hos	5:
Glendale Adventist Medical Center Dp/snf	5:
High Valley Lodge	5:
Granada Hills Convalescent	5:
Marycrest Manor	5:
Temple City Healthcare	5:
Grancell Village of The Jewish Homes For The Aging	5:
Presbyterian Intercomm Hosp Dp/snf	5:
Lake Balboa Care Center	5:
Hollenbeck Palms	5:
Del Mar Convalescent Hospital	5:
Simi Healthcare Center	5:
Motion Picture and T.V. Hosp D/p Snf	5:
Bonnie Brae Skilled Nursing	5:
Monterey Park Conv Hosp	5:
Villa Scalabrini Special Care	5:
Oakpark Healthcare Center	5:
Osage Healthcare and Wellness Centre	5:
Centinela Skilled Nursing and Wellness Centre West	5:
Broadway Healthcare Center	5:
Montecito Heights Healthcare and Wellness Centre, LP	5:
Brighton Care Center	4:
Vineland Post Acute	4:
Saint Vincent Healthcare	4:
Socal Post-Acute Care	4:
Brookfield Healthcare Center	4:
Huntington Park Nursing Center	4:
Villa Gardens Health Care Unit	4:
Lotus Care Center	4:
El Rancho Vista Health Care Center	4:
Providence St Elizabeth Care Center	4:
Autumn Hills Health Care Center	4:
Ararat Post Acute	4:
Alvarado Care Center	4:
Ararat Convalescent Hospital	4:
Glendale Healthcare Center	4:
Guardian Rehabilitation Hospital	4:
Alden Terrace Convalescent Hospital	4:
Olympia Convalescent Hospital	4:
Alhambra Hospital Med Ctr Dp/snf	4:
Los Angeles Comm Hospital	4:
Atherton Baptist Home	4:
Burlington Convalescent Hospital	4:
Meadowbrook Behavioral Health Center	4:
West Pico Terrace Healthcare and Wellness Centre LP	4:
Magnolia Gardens Convalescent Hospital	4:
San Gabriel Valley Medical Ctr D/p Snf	4:
Panorama Gardens Nursing and Rehabilitation Center	4:
Pine Grove Healthcare and Wellness Centre, LP	4:
Totally Kids Specialty Healthcare - Sun Valley	4:
Westlake Convalescent Hospital	4:
Century Villa, Inc	4:
Leisure Glen Post Acute Care Center	4:
Montrose Healthcare Center	4:
East Los Angeles Doctors Hosp	4:
Huntington Healthcare Center	4:
Topanga Terrace	4:
Joyce Eisenberg Keefer Medical Center D/p Snf	4:
Villa Del Rio Gardens	4:
San Marino Healthcare Center	4:
Mission Care Center	4:
Camellia Gardens Care Center	3:
Pacific Post Acute	3:
Hawthorne Healthcare and Wellness Centre, LP	3:
Santa Monica Health Care Center	3:
Pasadena Park Healthcare and Wellness Center	3:
Imperial Crest Health Care Center	3:
Sherman Oaks Hospital Snf Dp	3:
Sunny Village Care Center	3:
Griffith Park Healthcare Center	3:
Royal Gardens Healthcare	3:
Valley Village Care Center	3:
Virgil Rehabilitation and Skilled Nursing Center	3:
Sunnyview Care Center	3:
View Heights Conv Hosp	3:
Gem Transitional	3:
San Gabriel Conv Center	3:
Glenhaven Healthcare	3:
The Bellefontaine Healthcare Center	3:
Dept of State Hospitals - Metropolitan Snf	3:
Flower Villa, Inc	3:
Pavilion On Pico Healthcare and Wellness Centre, LP	3:
Alcott Rehabilitation Hospital	3:
Berkley Post-Acute	3:
Two Palms Care Center	3:
The Californian Pasadena Healthcare	3:
Heritage Manor	3:
The Orchard - Post Acute Care	3:
Highland Park Skilled Nursing and Wellness Center	3:
Pih Health Good Samaritan Hospital D/p Snf	3:
Arcadia Care Center	3:
Grand Park Convalescent Hospital	3:
College Vista Post-Acute	3:
Baldwin Gardens Nursing Center	3:

Medical Groups Affiliated with PROVIDENCE HOLY CROSS MEDICAL CENTER

There are 350 doctors and 108 medical groups that are affiliated with PROVIDENCE HOLY CROSS MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with PROVIDENCE HOLY CROSS MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with PROVIDENCE HOLY CROSS MEDICAL CENTER.