LOS ROBLES HOSPITAL & MEDICAL CENTER Ratings and Reviews

About LOS ROBLES HOSPITAL & MEDICAL CENTER

LOS ROBLES HOSPITAL & MEDICAL CENTER is a Acute Care Hospitals. It is in THOUSAND OAKS, CA. Its type of ownership is Proprietary. The facility's Medicare ID is 50549. It DOES NOT provide emergency services. There are 402 medical professionals and 222 doctor groups affiliated with the hospital. On average at LOS ROBLES HOSPITAL & MEDICAL CENTER, emergency patients were charged $25,789. This is lower than the state average of $26,501. It is also lower than the national average of $25,828.

Quick Links to LOS ROBLES HOSPITAL & MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for LOS ROBLES HOSPITAL & MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	23 %
Patients who reported that their doctors "Always" communicated well	74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	19 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	23 %
Patients who reported that staff "Always" explained about medicines before giving it to them	56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	17 %
Patients who reported that YES, they did discuss whether they would need help after discharge	83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	48 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	43 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	55 %
Patients who reported that their room and bathroom were "Always" clean	72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9 %
Patients who reported that their room and bathroom were "Usually" clean	19 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	60 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	8 %
Patients who reported that the area around their room was "Usually" quiet at night	32 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	68 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	69 %
Patients who reported YES, they would probably recommend the hospital	23 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of LOS ROBLES HOSPITAL & MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the LOS ROBLES HOSPITAL & MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for LOS ROBLES HOSPITAL & MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at LOS ROBLES HOSPITAL & MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$21
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$34
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$46
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$16
Carrier (1 to 3 days Prior to Index Hospital Admission)	$738
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,540
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$35
Carrier (During Index Hospital Admission)	$1,934
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$971
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$206
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,267
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$479
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,620
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$173
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,698
Total (Complete Episode)	$25,789

Infection Rates at LOS ROBLES HOSPITAL & MEDICAL CENTER

These measures show how often patients at LOS ROBLES HOSPITAL & MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.22 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.65 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	6,096.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	5.84 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	4.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.69 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.66 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.17 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	6,478.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	8.80 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	11.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.25 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.17 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.81 / Same
SSI - Colon Surgery: Number of Procedures	181.00 / Same
SSI - Colon Surgery: Predicted Cases	4.52 / Same
SSI - Colon Surgery: Observed Cases	3.00 / Same
SSI - Colon Surgery	0.66 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.53 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	159.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.18 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	-- / Better
MRSA Bacteremia: Upper Confidence Limit	0.96 / Better
MRSA Bacteremia: Patient Days	76,366.00 / Better
MRSA Bacteremia: Predicted Cases	3.12 / Better
MRSA Bacteremia: Observed Cases	0.00 / Better
MRSA Bacteremia	0.00 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.28 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.74 / Better
Clostridium Difficile (C.Diff): Patient Days	72,197.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	34.17 / Better
Clostridium Difficile (C.Diff): Observed Cases	16.00 / Better
Clostridium Difficile (C.Diff)	0.47 / Better

How LOS ROBLES HOSPITAL & MEDICAL CENTER Compares to Other Similar Facilities

This is how LOS ROBLES HOSPITAL & MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in THOUSAND OAKS, CA

Worst Hospitals in THOUSAND OAKS, CA

Percentages of Complications and Deaths at LOS ROBLES HOSPITAL & MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.4%	Better
Death rate for heart attack patients	10.6%	SAME
Death rate for CABG surgery patients	3.1%	SAME
Death rate for COPD patients	7.2%	SAME
Death rate for heart failure patients	7.5%	Better
Death rate for pneumonia patients	14.8%	Better
Death rate for stroke patients	12.2%	SAME
Pressure ulcer rate	0.18%	SAME
Death rate among surgical inpatients with serious treatable complications	145.43%	SAME
Iatrogenic pneumothorax rate	0.22%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	1.73%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.06%	SAME
Postoperative respiratory failure rate	14.45%	Worse
Perioperative pulmonary embolism or deep vein thrombosis rate	2.64%	SAME
Postoperative sepsis rate	3.28%	SAME
Postoperative wound dehiscence rate	1.62%	SAME
Abdominopelvic accidental puncture or laceration rate	0.94%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.87%	SAME

Skilled Nursing Facilities Near LOS ROBLES HOSPITAL & MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near LOS ROBLES HOSPITAL & MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Veterans Home of California - West Los Angeles	5:
Motion Picture and T.V. Hosp D/p Snf	5:
Mary Health of The Sick Convalescent and Nursing Hos	5:
Eisenberg Village	5:
Lake Balboa Care Center	5:
Grancell Village of The Jewish Homes For The Aging	5:
Glenwood Care Center	5:
Camarillo Healthcare Center	5:
Oakview Skilled Nursing	5:
Victoria Care Center	5:
Granada Hills Convalescent	5:
Simi Healthcare Center	5:
Coastal View Healthcare Center	5:
Ventura Post Acute	5:
Greenfield Care Center of Fillmore, LLC	5:
Community Memorial Continuing Care Center	5:
Shoreline Care Center	4:
Maywood Acres Healthcare	4:
Joyce Eisenberg Keefer Medical Center D/p Snf	4:
Oxnard Manor Healthcare Center	4:
Topanga Terrace	4:
Alta Healthcare Center of Camarillo	4:
St. John's Hospital Camarillo D/p Snf	4:
Panorama Gardens Nursing and Rehabilitation Center	4:
Magnolia Gardens Convalescent Hospital	4:
Santa Paula Post Acute Center	4:
Ojai Health and Rehabilitation	4:
Good Shepherd Health Care Center of Santa Monica	3:
Sunset Park Healthcare	3:
Ocean Park Healthcare	3:
Pacific Post Acute	3:
Santa Monica Health Care Center	3:
Sherman Oaks Hospital Snf Dp	3:
Berkley Post-Acute	3:
West Valley Subacute and Nursing Center	3:
Canyon Oaks Nursing and Rehabilitation Center	3:
West Hills Health and Rehabilitation Center	3:
Thousand Oaks Post Acute, LLC	3:
The Meadows Post Acute	3:
Fireside Health Care Center	2:
Beachwood Post-Acute and Rehab	2:
Berkley West Healthcare Center	2:
The Rehabilitation Center of Santa Monica	2:
Berkley East Healthcare Center	2:
Westwood Post Acute Care	2:
Encino Hospital Medical Center D/p Snf	2:
Sherman Oaks Health and Rehab	2:
Sherwood Oaks Post Acute	2:
Tarzana Health and Rehabilitation Center	2:
California Healthcare and Rehabilitation Center	2:
West Valley Post Acute	2:
Windsor Terrace Health Care	2:
Northridge Care Center	2:
Holiday Manor Care Center	2:
Stoney Point Healthcare Center	2:
The Gardens Healthcare Center	2:
Chatsworth Park Health Care Center	2:
Casitas Care Center	2:
Rinaldi Convalescent Hospital	2:
Ocean Pointe Healthcare Center	1:
Brentwood Health Care Center	1:
New Vista Post-Acute Care Center	1:
Woodland Care Center	1:
The Rehabilitation Center of North Hills	1:
Ararat Nursing Facility	1:
Santa Clarita Post-Acute Care Center	1:

Medical Groups Affiliated with LOS ROBLES HOSPITAL & MEDICAL CENTER

There are 402 doctors and 222 medical groups that are affiliated with LOS ROBLES HOSPITAL & MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with LOS ROBLES HOSPITAL & MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with LOS ROBLES HOSPITAL & MEDICAL CENTER.