DESERT VALLEY HOSPITAL Ratings and Reviews

About DESERT VALLEY HOSPITAL

DESERT VALLEY HOSPITAL is a Acute Care Hospitals. It is in VICTORVILLE, CA. Its type of ownership is Proprietary. The facility's Medicare ID is 50709. It does provide emergency services. There are 139 medical professionals and 74 doctor groups affiliated with the hospital. On average at DESERT VALLEY HOSPITAL, emergency patients were charged $24,111. This is lower than the state average of $26,501. It is also lower than the national average of $25,828.

Quick Links to DESERT VALLEY HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for DESERT VALLEY HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	10 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	7 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	12 %
Patients who reported that their nurses "Usually" listened carefully to them	19 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	12 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	18 %
Patients who reported that their doctors "Always" communicated well	70 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	12 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	77 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	13 %
Patients who reported that their doctors "Always" listened carefully to them	68 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	12 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	14 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	61 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	23 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	25 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	23 %
Patients who reported that staff "Always" explained about medicines before giving it to them	59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	17 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	75 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	13 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	19 %
Patients who reported that YES, they were given information about what to do during their recovery at home	81 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	25 %
Patients who reported that YES, they did discuss whether they would need help after discharge	75 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	10 %
Patients who "Strongly Agree" they understood their care when they left the hospital	44 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	15 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	9 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	46 %
Patients who reported that their room and bathroom were "Always" clean	76 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	7 %
Patients who reported that their room and bathroom were "Usually" clean	17 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	51 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	19 %
Patients who reported that the area around their room was "Usually" quiet at night	30 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	15 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	60 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	13 %
Patients who reported YES, they would definitely recommend the hospital	61 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of DESERT VALLEY HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the DESERT VALLEY HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for DESERT VALLEY HOSPITAL: Not Available

Detailed table for spending and period for patients at DESERT VALLEY HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$46
Hospice (1 to 3 days Prior to Index Hospital Admission)	$6
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$32
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$88
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$5
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$11
Carrier (1 to 3 days Prior to Index Hospital Admission)	$632
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,809
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$32
Carrier (During Index Hospital Admission)	$1,494
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$739
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$300
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,209
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$677
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,300
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$170
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,561
Total (Complete Episode)	$24,111

Infection Rates at DESERT VALLEY HOSPITAL

These measures show how often patients at DESERT VALLEY HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.10 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.94 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	4,330.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	3.41 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.59 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.38 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	4.05 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,610.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	2.01 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.49 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	22.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.55 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	14.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.13 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.03 / Same
MRSA Bacteremia: Upper Confidence Limit	3.11 / Same
MRSA Bacteremia: Patient Days	41,508.00 / Same
MRSA Bacteremia: Predicted Cases	1.58 / Same
MRSA Bacteremia: Observed Cases	1.00 / Same
MRSA Bacteremia	0.63 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.15 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.60 / Better
Clostridium Difficile (C.Diff): Patient Days	41,508.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	25.40 / Better
Clostridium Difficile (C.Diff): Observed Cases	8.00 / Better
Clostridium Difficile (C.Diff)	0.32 / Better

How DESERT VALLEY HOSPITAL Compares to Other Similar Facilities

This is how DESERT VALLEY HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in VICTORVILLE, CA

Worst Hospitals in VICTORVILLE, CA

Percentages of Complications and Deaths at DESERT VALLEY HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.8%	SAME
Death rate for heart attack patients	10.7%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	11.8%	SAME
Death rate for heart failure patients	9%	SAME
Death rate for pneumonia patients	15.9%	SAME
Death rate for stroke patients	13.1%	SAME
Pressure ulcer rate	0.13%	SAME
Death rate among surgical inpatients with serious treatable complications	155.9%	SAME
Iatrogenic pneumothorax rate	0.2%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.17%	SAME
Postoperative acute kidney injury requiring dialysis rate	NA	Not Enough Data
Postoperative respiratory failure rate	NA	Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate	2.69%	SAME
Postoperative sepsis rate	NA	Not Enough Data
Postoperative wound dehiscence rate	1.84%	SAME
Abdominopelvic accidental puncture or laceration rate	0.94%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.82%	SAME

Skilled Nursing Facilities Near DESERT VALLEY HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near DESERT VALLEY HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Highland Palms Healthcare Center	5:
Arrowhead Springs Healthcare	5:
Community Convalescent Center of San Bernardino	5:
Sierra Vista	5:
Arrowhead Healthcare Center, LLC	5:
Shandin Hills Behavior Therapy Center	5:
Hillcrest Nursing Home	5:
Mountains Community Hosp Dpsnf	5:
Community Hospital of San Bernardino Dp Snf	4:
Valley Healthcare Center	4:
Bear Valley Community Hospital	4:
Apple Valley Care Center	4:
Del Rosa Villa	3:
Haven Post Acute	3:
Laurel Convalescent Hospital	2:
Rancho Mesa Care Center	2:
Waterman Canyon Post Acute	2:
Knolls West Post Acute LLC	2:
Medical Center Convalescent Hospital	1:
Spring Valley Post Acute LLC	1:

Medical Groups Affiliated with DESERT VALLEY HOSPITAL

There are 139 doctors and 74 medical groups that are affiliated with DESERT VALLEY HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with DESERT VALLEY HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with DESERT VALLEY HOSPITAL.