MERCY HOSPITAL Ratings and Reviews

About MERCY HOSPITAL

MERCY HOSPITAL is a Acute Care Hospitals. It is in BAKERSFIELD, CA. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 50295. It does provide emergency services. There are 175 medical professionals and 84 doctor groups affiliated with the hospital. On average at MERCY HOSPITAL, emergency patients were charged $24,572. This is lower than the state average of $26,501. It is also lower than the national average of $25,828.

Quick Links to MERCY HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Always" listened carefully to them	70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	23 %
Patients who reported that their nurses "Always" explained things in a way they could understand	68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	79 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	16 %
Patients who reported that their doctors "Always" listened carefully to them	69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	23 %
Patients who reported that their doctors "Always" explained things in a way they could understand	69 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	32 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	37 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	18 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	63 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	17 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	75 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	50 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	30 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	19 %
Patients who reported that YES, they did discuss whether they would need help after discharge	81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	46 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	39 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	55 %
Patients who reported that their room and bathroom were "Always" clean	69 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	12 %
Patients who reported that their room and bathroom were "Usually" clean	19 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	46 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	18 %
Patients who reported that the area around their room was "Usually" quiet at night	36 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	66 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	68 %
Patients who reported YES, they would probably recommend the hospital	25 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MERCY HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY HOSPITAL: Not Available

Detailed table for spending and period for patients at MERCY HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$30
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$26
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$82
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$35
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$15
Carrier (1 to 3 days Prior to Index Hospital Admission)	$617
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,754
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$26
Carrier (During Index Hospital Admission)	$1,108
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$756
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$209
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,171
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$593
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,511
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$161
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,478
Total (Complete Episode)	$24,572

Infection Rates at MERCY HOSPITAL

These measures show how often patients at MERCY HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	-- / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.69 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	6,106.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	4.34 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.15 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.61 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	7,483.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	5.08 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.59 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.01 / Better
SSI - Colon Surgery: Upper Confidence Limit	0.62 / Better
SSI - Colon Surgery: Number of Procedures	299.00 / Better
SSI - Colon Surgery: Predicted Cases	7.93 / Better
SSI - Colon Surgery: Observed Cases	1.00 / Better
SSI - Colon Surgery	0.13 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.01 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	1.32 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	442.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	3.74 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.27 / Same
MRSA Bacteremia: Lower Confidence Limit	0.68 / Same
MRSA Bacteremia: Upper Confidence Limit	5.14 / Same
MRSA Bacteremia: Patient Days	44,376.00 / Same
MRSA Bacteremia: Predicted Cases	1.88 / Same
MRSA Bacteremia: Observed Cases	4.00 / Same
MRSA Bacteremia	2.13 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.02 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.40 / Better
Clostridium Difficile (C.Diff): Patient Days	40,706.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	16.39 / Better
Clostridium Difficile (C.Diff): Observed Cases	2.00 / Better
Clostridium Difficile (C.Diff)	0.12 / Better

How MERCY HOSPITAL Compares to Other Similar Facilities

This is how MERCY HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in BAKERSFIELD, CA

Worst Hospitals in BAKERSFIELD, CA

Percentages of Complications and Deaths at MERCY HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	12.8%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	11.8%	SAME
Death rate for heart failure patients	13.3%	SAME
Death rate for pneumonia patients	20.5%	SAME
Death rate for stroke patients	15.2%	SAME
Pressure ulcer rate	0.18%	SAME
Death rate among surgical inpatients with serious treatable complications	180.47%	SAME
Iatrogenic pneumothorax rate	0.22%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.78%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.98%	SAME
Postoperative respiratory failure rate	10.97%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.15%	SAME
Postoperative sepsis rate	6.17%	SAME
Postoperative wound dehiscence rate	1.8%	SAME
Abdominopelvic accidental puncture or laceration rate	1.18%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.03%	SAME

Skilled Nursing Facilities Near MERCY HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Height Street Skilled Care	4:
Arvin Post Acute	2:
Rosewood Health Facility	2:
San Joaquin Nursing Center and Rehabilitation Cent	2:
Shafter Nursing Care	2:
Parkview Julian Healthcare Center	1:
Valley Healthcare Center	1:
The Orchards Post-Acute	1:
Brookdale Riverwalk Snf (ca)	1:
The Rehabilitation Center of Bakersfield	1:
Kern River Transitional Care	1:
Bakersfield Post Acute	1:

Medical Groups Affiliated with MERCY HOSPITAL

There are 175 doctors and 84 medical groups that are affiliated with MERCY HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with MERCY HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with MERCY HOSPITAL.