KAISER FOUNDATION HOSPITAL - SAN FRANCISCO Ratings and Reviews

  About KAISER FOUNDATION HOSPITAL - SAN FRANCISCO

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for KAISER FOUNDATION HOSPITAL - SAN FRANCISCO to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	25 %
Patients who reported that their nurses "Always" explained things in a way they could understand	69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	22 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	16 %
Patients who reported that YES, they did discuss whether they would need help after discharge	84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	48 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	59 %
Patients who reported that their room and bathroom were "Always" clean	60 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	13 %
Patients who reported that their room and bathroom were "Usually" clean	27 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	42 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	21 %
Patients who reported that the area around their room was "Usually" quiet at night	37 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	65 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	68 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of KAISER FOUNDATION HOSPITAL - SAN FRANCISCO, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the KAISER FOUNDATION HOSPITAL - SAN FRANCISCO provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for KAISER FOUNDATION HOSPITAL - SAN FRANCISCO: Not Available

Detailed table for spending and period for patients at KAISER FOUNDATION HOSPITAL - SAN FRANCISCO:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$6
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$323
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$70
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$0
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$2
Carrier (1 to 3 days Prior to Index Hospital Admission)	$414
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$17,331
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$38
Carrier (During Index Hospital Admission)	$805
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$800
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$317
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,629
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,449
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$1,973
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$47
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$500
Total (Complete Episode)	$26,705

Infection Rates at KAISER FOUNDATION HOSPITAL - SAN FRANCISCO

These measures show how often patients at KAISER FOUNDATION HOSPITAL - SAN FRANCISCO contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.43 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.74 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	8,065.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	8.72 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	8.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.92 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.46 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.73 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	7,664.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	9.56 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	9.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.94 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.86 / Same
SSI - Colon Surgery: Upper Confidence Limit	3.25 / Same
SSI - Colon Surgery: Number of Procedures	211.00 / Same
SSI - Colon Surgery: Predicted Cases	5.08 / Same
SSI - Colon Surgery: Observed Cases	9.00 / Same
SSI - Colon Surgery	1.77 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	116.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.93 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.01 / Same
MRSA Bacteremia: Upper Confidence Limit	1.14 / Same
MRSA Bacteremia: Patient Days	70,251.00 / Same
MRSA Bacteremia: Predicted Cases	4.32 / Same
MRSA Bacteremia: Observed Cases	1.00 / Same
MRSA Bacteremia	0.23 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.24 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.65 / Better
Clostridium Difficile (C.Diff): Patient Days	62,884.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	36.96 / Better
Clostridium Difficile (C.Diff): Observed Cases	15.00 / Better
Clostridium Difficile (C.Diff)	0.41 / Better

How KAISER FOUNDATION HOSPITAL - SAN FRANCISCO Compares to Other Similar Facilities

This is how KAISER FOUNDATION HOSPITAL - SAN FRANCISCO compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SAN FRANCISCO, CA

Worst Hospitals in SAN FRANCISCO, CA

Percentages of Complications and Deaths at KAISER FOUNDATION HOSPITAL - SAN FRANCISCO

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	NA	Not Enough Data
Death rate for pneumonia patients	NA	Not Enough Data
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.82%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.51%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.7%	SAME
Postoperative respiratory failure rate	7.12%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.94%	SAME
Postoperative sepsis rate	5.08%	SAME
Postoperative wound dehiscence rate	1.94%	SAME
Abdominopelvic accidental puncture or laceration rate	0.96%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.02%	SAME

Skilled Nursing Facilities Near KAISER FOUNDATION HOSPITAL - SAN FRANCISCO

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near KAISER FOUNDATION HOSPITAL - SAN FRANCISCO ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Legacy Post Acute Care	5:
St Anthony Care Center	5:
Danville Post-Acute Rehab	5:
Baywood Court Health Center	5:
Webster House	5:
Morton Bakar Center	5:
Piedmont Gardens Health Facility	5:
Garfield Neurobehavioral Center	5:
Greenridge Post Acute	5:
Creekside Healthcare Center	5:
Excell Health Care Center	5:
California Pacific Medical Ctr- Davies Campus Hosp	5:
Bay Area Healthcare Center	5:
Kaiser Permanente Post-Acute Care Center	5:
Marina Garden Nursing Center	5:
Masonic Home	5:
Richmond Post Acute Care	5:
Alameda County Medical Center D/p Snf	5:
Pleasant Hill Post Acute	5:
Chaparral House	5:
Washington Center	5:
Lawton Skilled Nursing and Rehabilitation Center	5:
Diablo Valley Post Acute	5:
Alameda Hospital D/p Snf	5:
San Bruno Skilled Nursing	5:
La Casa Via Transitional Care Center	5:
Hayes Convalescent Hospital	5:
Shields Nursing Center	5:
Linda Mar Care Center	5:
Zuckerberg San Francisco General Hosp and Trauma Snf	5:
Canyon Creek Post-Acute	5:
We Care Skilled Nursing Facility	5:
Fremont Healthcare Center	5:
Pacifica Nursing and Rehabilitation Center	5:
St Paul's Towers	5:
Concord Post Acute	5:
All Saint's Subacute and Transitional Care	5:
The Tamalpais	5:
Palo Alto Sub-Acute and Rehabilitation Center	5:
Emmanuel Post Acute Care - Hayward	5:
St Francis Healthcare Center	5:
The Avenues Transitional Care Center	5:
Bayberry Skilled Nursing and Healthcare Center	5:
Brookside Skilled Nursing Hospital	5:
Medical Hill Healthcare Center	5:
San Francisco Towers	5:
Springs Road Healthcare	5:
Vi at Palo Alto	5:
Mercy Retirement and Care Center	4:
Central Gardens Post Acute	4:
Redwood Healthcare Center LLC	4:
Hayward Healthcare and Wellness Center	4:
City View Post Acute	4:
San Rafael Healthcare and Wellness Center, LP	4:
Valley Pointe Nursing and Rehabilitation Center	4:
Oakland Heights Nursing and Rehabilitation	4:
Devonshire Oaks Nursing Center	4:
Lake Merritt Healthcare Center LLC	4:
Mcclure Post Acute	4:
Oakland Healthcare and Wellness Center	4:
Hayward Hills Health Care Center	4:
Peninsula Post-Acute	4:
Elmwood Care Center	4:
Moraga Post Acute	4:
Tice Valley Post Acute	4:
Orinda Care Center, LLC	4:
Kyakameena Care Center	4:
San Leandro Healthcare Center	4:
Jones Convalescent Hospital	4:
Rossmoor Post Acute	4:
Pine Ridge Care Center	4:
Windsor Rosewood Care Center	4:
Vista Post Acute	4:
Sequoias San Francisco Convalescent Hospital	3:
San Pablo Healthcare and Wellness Center	3:
St. Anne's Home	3:
Pacific Heights Transitional Care Center	3:
Windsor Post-Acute Care Center of Hayward	3:
Laurel Heights Community Care	3:
Victorian Post Acute	3:
Bellaken Skilled Nursing Center	3:
East Bay Post-Acute	3:
Brookdale Healthcare and Wellness Centre, LP	3:
All Saint's Maubert	3:
Driftwood Healthcare Center - Hayward	3:
St John Kronstadt Convalescent Center	3:
Shields Richmond Nursing Center	3:
Ashby Care Center	3:
Bancroft Healthcare Center	3:
Walnut Creek Skilled Nursing and Rehabilitation Cent	3:
Bethesda Home	3:
Marin Post Acute	3:
Villa Marin	3:
Tampico Healthcare Center	3:
South Marin Health and Wellness Center	3:
Crown Bay Nursing and Rehabilitation Center	3:
Smith Ranch Skilled Nursing and Rehabilitation Cente	3:
Eden Healthcare Center	3:
Hayward Gardens Post Acute	3:
Fruitvale Healthcare Center	3:

Medical Groups Affiliated with KAISER FOUNDATION HOSPITAL - SAN FRANCISCO

There are 203 doctors and 8 medical groups that are affiliated with KAISER FOUNDATION HOSPITAL - SAN FRANCISCO.

Affiliated Doctor Groups

• SUTTER BAY MEDICAL FOUNDATION
• PERMANENTE MEDICAL GROUP INC
• CLARKIAN MEDICAL
• CEP AMERICA - CALIFORNIA
• UNIVERSITY OF CALIFORNIA SAN FRANCISCO
• UNIVERSITY OF CALIFORNIA SFGH MEDICAL GROUP
• SAN FRANCISCO EMERGENCY MEDICAL ASSOCIATES
• GALEN INPATIENT PHYSICIANS PC

The list of medical professionals associated with KAISER FOUNDATION HOSPITAL - SAN FRANCISCO is very long, so we have added another pages. See a list of medical professionals associated with KAISER FOUNDATION HOSPITAL - SAN FRANCISCO.