SAN FRANCISCO VA MEDICAL CENTER Ratings and Reviews

  About SAN FRANCISCO VA MEDICAL CENTER

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SAN FRANCISCO VA MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	23 %
Patients who reported that their doctors "Always" communicated well	79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	19 %
Patients who reported that they "Always" received help as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	10 %
Patients who reported that they "Usually" received help as soon as they wanted	24 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	25 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	67 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	11 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	22 %
Patients who reported that staff "Always" explained about medicines before giving it to them	70 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	14 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	16 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	82 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	6 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	12 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	58 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	22 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	14 %
Patients who reported that YES, they were given information about what to do during their recovery at home	86 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	56 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	43 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	49 %
Patients who "Agree" that they understood their responsiblities in managing their health	41 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	55 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	29 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	65 %
Patients who reported that their room and bathroom were "Always" clean	76 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	8 %
Patients who reported that their room and bathroom were "Usually" clean	16 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	51 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	15 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	5 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	71 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	4 %
Patients who reported YES, they would definitely recommend the hospital	70 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of SAN FRANCISCO VA MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SAN FRANCISCO VA MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SAN FRANCISCO VA MEDICAL CENTER: Not Available

We do not have detailed cost analysis for SAN FRANCISCO VA MEDICAL CENTER.

Infection Rates at SAN FRANCISCO VA MEDICAL CENTER

These measures show how often patients at SAN FRANCISCO VA MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.15 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.88 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	2,251.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	2.29 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.87 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.70 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	4.20 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,539.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	2.64 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	5.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.90 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	Not Available / Not Available
MRSA Bacteremia: Predicted Cases	Not Available / Not Available
MRSA Bacteremia: Observed Cases	Not Available / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	Not Available / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	Not Available / Not Available
Clostridium Difficile (C.Diff): Observed Cases	Not Available / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How SAN FRANCISCO VA MEDICAL CENTER Compares to Other Similar Facilities

This is how SAN FRANCISCO VA MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SAN FRANCISCO, CA

Worst Hospitals in SAN FRANCISCO, CA

Percentages of Complications and Deaths at SAN FRANCISCO VA MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.3%	SAME
Death rate for heart attack patients	11.2%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	9.2%	SAME
Death rate for heart failure patients	8.1%	Better
Death rate for pneumonia patients	12.8%	Better
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	1.04%	SAME
Death rate among surgical inpatients with serious treatable complications	164.36%	SAME
Iatrogenic pneumothorax rate	0.39%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	1.8%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.02%	SAME
Postoperative respiratory failure rate	9.43%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.46%	SAME
Postoperative sepsis rate	2.7%	SAME
Postoperative wound dehiscence rate	1.7%	SAME
Abdominopelvic accidental puncture or laceration rate	1.32%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.06%	SAME

Skilled Nursing Facilities Near SAN FRANCISCO VA MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SAN FRANCISCO VA MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
St Paul's Towers	5:
Piedmont Gardens Health Facility	5:
Emmanuel Post Acute Care - Hayward	5:
Kaiser Permanente Post-Acute Care Center	5:
Alameda Hospital D/p Snf	5:
Pleasant Hill Post Acute	5:
La Casa Via Transitional Care Center	5:
The Tamalpais	5:
Lawton Skilled Nursing and Rehabilitation Center	5:
Morton Bakar Center	5:
Baywood Court Health Center	5:
Hayes Convalescent Hospital	5:
Creekside Healthcare Center	5:
All Saint's Subacute and Transitional Care	5:
Shields Nursing Center	5:
Marina Garden Nursing Center	5:
St Francis Healthcare Center	5:
Chaparral House	5:
Springs Road Healthcare	5:
San Bruno Skilled Nursing	5:
Garfield Neurobehavioral Center	5:
We Care Skilled Nursing Facility	5:
Medical Hill Healthcare Center	5:
California Pacific Medical Ctr- Davies Campus Hosp	5:
Richmond Post Acute Care	5:
Excell Health Care Center	5:
Zuckerberg San Francisco General Hosp and Trauma Snf	5:
Palo Alto Sub-Acute and Rehabilitation Center	5:
Canyon Creek Post-Acute	5:
Linda Mar Care Center	5:
Pacifica Nursing and Rehabilitation Center	5:
The Avenues Transitional Care Center	5:
Washington Center	5:
Vi at Palo Alto	5:
Greenridge Post Acute	5:
Webster House	5:
Alameda County Medical Center D/p Snf	5:
Bay Area Healthcare Center	5:
Brookside Skilled Nursing Hospital	5:
San Francisco Towers	5:
St Anthony Care Center	5:
Legacy Post Acute Care	5:
Central Gardens Post Acute	4:
Redwood Healthcare Center LLC	4:
City View Post Acute	4:
Valley Pointe Nursing and Rehabilitation Center	4:
Oakland Heights Nursing and Rehabilitation	4:
Lake Merritt Healthcare Center LLC	4:
Mcclure Post Acute	4:
Oakland Healthcare and Wellness Center	4:
Peninsula Post-Acute	4:
Kyakameena Care Center	4:
Moraga Post Acute	4:
Jones Convalescent Hospital	4:
San Rafael Healthcare and Wellness Center, LP	4:
Devonshire Oaks Nursing Center	4:
Orinda Care Center, LLC	4:
San Leandro Healthcare Center	4:
Tice Valley Post Acute	4:
Elmwood Care Center	4:
Pine Ridge Care Center	4:
Windsor Rosewood Care Center	4:
Vista Post Acute	4:
Hayward Hills Health Care Center	4:
Rossmoor Post Acute	4:
Hayward Healthcare and Wellness Center	4:
Mercy Retirement and Care Center	4:
Windsor Post-Acute Care Center of Hayward	3:
Sequoias San Francisco Convalescent Hospital	3:
St. Anne's Home	3:
Pacific Heights Transitional Care Center	3:
Laurel Heights Community Care	3:
Victorian Post Acute	3:
East Bay Post-Acute	3:
South Marin Health and Wellness Center	3:
Bellaken Skilled Nursing Center	3:
Brookdale Healthcare and Wellness Centre, LP	3:
Driftwood Healthcare Center - Hayward	3:
All Saint's Maubert	3:
St John Kronstadt Convalescent Center	3:
San Pablo Healthcare and Wellness Center	3:
Ashby Care Center	3:
Bethesda Home	3:
Bancroft Healthcare Center	3:
Walnut Creek Skilled Nursing and Rehabilitation Cent	3:
Marin Post Acute	3:
Tampico Healthcare Center	3:
Smith Ranch Skilled Nursing and Rehabilitation Cente	3:
Villa Marin	3:
Shields Richmond Nursing Center	3:
Eden Healthcare Center	3:
Hayward Gardens Post Acute	3:
Crown Bay Nursing and Rehabilitation Center	3:
Fruitvale Healthcare Center	3:
Serenethos Care Center, LLC	2:
The Rehabilitation Center of Oakland	2:
San Francisco Post Acute	2:
Berkeley Pines Skilled Nursing Center	2:
The Redwoods, A Community of Seniors	2:
Vale Healthcare Center	2:

Medical Groups Affiliated with SAN FRANCISCO VA MEDICAL CENTER

There are 0 doctors and 0 medical groups that are affiliated with SAN FRANCISCO VA MEDICAL CENTER.