PALO ALTO VA MEDICAL CENTER Ratings and Reviews

  About PALO ALTO VA MEDICAL CENTER

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PALO ALTO VA MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	84 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	12 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	90 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	7 %
Patients who reported that their nurses "Always" listened carefully to them	84 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	12 %
Patients who reported that their nurses "Always" explained things in a way they could understand	79 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	16 %
Patients who reported that their doctors "Always" communicated well	86 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	3 %
Patients who reported that their doctors "Usually" communicated well	11 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	91 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Always" listened carefully to them	87 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their doctors "Usually" listened carefully to them	9 %
Patients who reported that their doctors "Always" explained things in a way they could understand	81 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	4 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	15 %
Patients who reported that they "Always" received help as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	9 %
Patients who reported that they "Usually" received help as soon as they wanted	26 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	27 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	9 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	26 %
Patients who reported that staff "Always" explained about medicines before giving it to them	71 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	12 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	17 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	85 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	5 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	10 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	58 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	19 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	11 %
Patients who reported that YES, they were given information about what to do during their recovery at home	89 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	89 %
Patients who "Agree" they understood their care when they left the hospital	35 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	4 %
Patients who "Strongly Agree" they understood their care when they left the hospital	61 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	43 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Agree" that they understood their responsiblities in managing their health	34 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	62 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	27 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	69 %
Patients who reported that their room and bathroom were "Always" clean	80 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	7 %
Patients who reported that their room and bathroom were "Usually" clean	13 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	58 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	11 %
Patients who reported that the area around their room was "Usually" quiet at night	31 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	6 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	12 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	82 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	4 %
Patients who reported YES, they would definitely recommend the hospital	83 %
Patients who reported YES, they would probably recommend the hospital	13 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of PALO ALTO VA MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the PALO ALTO VA MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for PALO ALTO VA MEDICAL CENTER: Not Available

We do not have detailed cost analysis for PALO ALTO VA MEDICAL CENTER.

Infection Rates at PALO ALTO VA MEDICAL CENTER

These measures show how often patients at PALO ALTO VA MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.11 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.21 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	2,551.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	2.99 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.67 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.01 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.39 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,961.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	3.54 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.28 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	Not Available / Not Available
MRSA Bacteremia: Predicted Cases	Not Available / Not Available
MRSA Bacteremia: Observed Cases	Not Available / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	Not Available / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	Not Available / Not Available
Clostridium Difficile (C.Diff): Observed Cases	Not Available / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How PALO ALTO VA MEDICAL CENTER Compares to Other Similar Facilities

This is how PALO ALTO VA MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PALO ALTO, CA

Worst Hospitals in PALO ALTO, CA

Percentages of Complications and Deaths at PALO ALTO VA MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.1%	SAME
Death rate for heart attack patients	10.5%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	6.9%	SAME
Death rate for heart failure patients	7.7%	Better
Death rate for pneumonia patients	11.8%	Better
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	1.37%	Worse
Death rate among surgical inpatients with serious treatable complications	153.22%	SAME
Iatrogenic pneumothorax rate	0.26%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.05%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.73%	SAME
Postoperative respiratory failure rate	8.7%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.53%	SAME
Postoperative sepsis rate	5.84%	SAME
Postoperative wound dehiscence rate	1.67%	SAME
Abdominopelvic accidental puncture or laceration rate	0.72%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.16%	SAME

Skilled Nursing Facilities Near PALO ALTO VA MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near PALO ALTO VA MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Stonebrook Health and Rehabilitation	5:
Kaiser Permanente Post-Acute Care Center	5:
All Saint's Subacute and Transitional Care	5:
Pleasanton Nursing and Rehabilitation Center	5:
Fremont Healthcare Center	5:
Vista Manor Nursing Center	5:
We Care Skilled Nursing Facility	5:
Lawton Skilled Nursing and Rehabilitation Center	5:
Lincoln Glen Skilled Nursing	5:
Alameda Hospital D/p Snf	5:
Emmanuel Post Acute Care - Hayward	5:
Greenhills Manor	5:
Washington Center	5:
St Anthony Care Center	5:
Saratoga Retirement Community Health Center	5:
The Vineyards Healthcare Center	5:
Vi at Palo Alto	5:
Canyon Creek Post-Acute	5:
Creekview Skilled Nursing	5:
Childrens Hc Org No Ca Saratoga Pediatric Subacute	5:
Baywood Court Health Center	5:
Crestwood Manor - Fremont	5:
The Avenues Transitional Care Center	5:
Health Care Ctr at The Forum at Rancho San Antonio	5:
The Villas at Saratoga Skilled Nsg and Assisted Lvg	5:
San Bruno Skilled Nursing	5:
Linda Mar Care Center	5:
Webster House	5:
Palo Alto Sub-Acute and Rehabilitation Center	5:
Mission De La Casa	5:
Marina Garden Nursing Center	5:
Alameda County Medical Center D/p Snf	5:
Childrens Hc Org No Ca -Pediatric Hospital D/p Snf	5:
Brookside Skilled Nursing Hospital	5:
St Francis Healthcare Center	5:
Crestwood Treatment Center	5:
Zuckerberg San Francisco General Hosp and Trauma Snf	5:
Pacifica Nursing and Rehabilitation Center	5:
The Terraces at Los Altos Health Facility	5:
Woodlands Healthcare Center	5:
Niles Canyon Post Acute	5:
Cedar Crest Nursing and Rehabilitation Center	5:
Morton Bakar Center	5:
Masonic Home	5:
Creekside Post-Acute	4:
Empress Care Center, LLC	4:
Sunnyvale Gardens Post Acute	4:
The Ridge Post Acute	4:
Devonshire Oaks Nursing Center	4:
Avondale Villa Post-Acute	4:
Stratford Villa Post-Acute	4:
Jones Convalescent Hospital	4:
The Sequoias	4:
Inspire Behavioral Health	4:
Camden Postacute Care, Inc	4:
Hayward Hills Health Care Center	4:
Courtyard Care Center	4:
Valley Pointe Nursing and Rehabilitation Center	4:
Vista Post Acute	4:
O'connor Hospital D/p Snf	4:
Windsor Country Drive Care Center	4:
Hayward Healthcare and Wellness Center	4:
Park Central Care and Rehabilitation Center	4:
San Jose Healthcare and Wellness Center	4:
Mission Valley Post Acute	4:
Idylwood Care Center	4:
San Leandro Healthcare Center	4:
Plum Tree Care Center	4:
Peninsula Post-Acute	4:
Sunnyvale Post-Acute Center	3:
Los Altos Sub-Acute and Rehabilitation Center	3:
Eden Healthcare Center	3:
Windsor Post-Acute Care Center of Hayward	3:
Driftwood Healthcare Center - Hayward	3:
Canyon Springs Post-Acute	3:
Bethesda Home	3:
A Grace Sub Acute and Skilled Care	3:
Villa Siena	3:
Grant Cuesta Sub-Acute and Rehabilitation Center	3:
Hayward Gardens Post Acute	3:
Milpitas Care Center	3:
East Bay Post-Acute	3:
All Saint's Maubert	3:
Sunny View Manor	3:
St John Kronstadt Convalescent Center	3:
Crown Bay Nursing and Rehabilitation Center	3:
Bancroft Healthcare Center	3:
Vasona Creek Healthcare Center	3:
Almaden Health and Rehabilitation Center	3:
Mission Skilled Nursing and Subacute Center	3:
The Redwoods Post-Acute	2:
Serenethos Care Center, LLC	2:
Mountain View Healthcare Center	2:
White Blossom Care Center	2:
Golden Heights Healthcare	2:
The Terraces of Los Gatos	2:
Sage Post Acute	2:
Alameda Healthcare and Wellness Center	2:
San Francisco Post Acute	2:
Westwood Post Acute	2:

Medical Groups Affiliated with PALO ALTO VA MEDICAL CENTER

There are 0 doctors and 0 medical groups that are affiliated with PALO ALTO VA MEDICAL CENTER.