SAN MATEO MEDICAL CENTER Ratings and Reviews

  About SAN MATEO MEDICAL CENTER

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SAN MATEO MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	21 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	17 %
Patients who reported that their doctors "Always" listened carefully to them	72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	25 %
Patients who reported that they "Always" received help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	65 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	15 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	76 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	11 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	54 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	28 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	18 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	53 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	46 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	52 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	62 %
Patients who reported that their room and bathroom were "Always" clean	72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	6 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	39 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	71 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	8 %
Patients who reported YES, they would definitely recommend the hospital	66 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of SAN MATEO MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SAN MATEO MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SAN MATEO MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at SAN MATEO MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$11
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$0
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$31
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$4
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$4
Carrier (1 to 3 days Prior to Index Hospital Admission)	$404
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,392
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$3
Carrier (During Index Hospital Admission)	$1,123
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$405
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$229
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,888
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,060
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,187
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$41
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$817
Total (Complete Episode)	$21,600

Infection Rates at SAN MATEO MEDICAL CENTER

These measures show how often patients at SAN MATEO MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	1,144.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	0.91 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	1,075.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	0.86 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards)	Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	26.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.74 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	15.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.12 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	13,018.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.90 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.26 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.60 / Same
Clostridium Difficile (C.Diff): Patient Days	13,018.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	6.95 / Same
Clostridium Difficile (C.Diff): Observed Cases	5.00 / Same
Clostridium Difficile (C.Diff)	0.72 / Same

How SAN MATEO MEDICAL CENTER Compares to Other Similar Facilities

This is how SAN MATEO MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SAN MATEO, CA

Worst Hospitals in SAN MATEO, CA

Percentages of Complications and Deaths at SAN MATEO MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	14.7%	SAME
Death rate for pneumonia patients	NA	Not Enough Data
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.46%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	2.48%	SAME
Postoperative acute kidney injury requiring dialysis rate	NA	Not Enough Data
Postoperative respiratory failure rate	NA	Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate	3.45%	SAME
Postoperative sepsis rate	NA	Not Enough Data
Postoperative wound dehiscence rate	NA	Not Enough Data
Abdominopelvic accidental puncture or laceration rate	1.08%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.94%	SAME

Skilled Nursing Facilities Near SAN MATEO MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SAN MATEO MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Hayes Convalescent Hospital	5:
Childrens Hc Org No Ca Saratoga Pediatric Subacute	5:
St Paul's Towers	5:
St Francis Healthcare Center	5:
Health Care Ctr at The Forum at Rancho San Antonio	5:
Danville Post-Acute Rehab	5:
Creekview Skilled Nursing	5:
St Anthony Care Center	5:
The Reutlinger Community	5:
Baywood Court Health Center	5:
Brookside Skilled Nursing Hospital	5:
Greenhills Manor	5:
The Avenues Transitional Care Center	5:
Stonebrook Health and Rehabilitation	5:
San Bruno Skilled Nursing	5:
The Terraces at Los Altos Health Facility	5:
The Villas at Saratoga Skilled Nsg and Assisted Lvg	5:
Webster House	5:
Alameda County Medical Center D/p Snf	5:
Saratoga Retirement Community Health Center	5:
Excell Health Care Center	5:
Crestwood Treatment Center	5:
Crestwood Manor - Fremont	5:
Niles Canyon Post Acute	5:
San Francisco Towers	5:
Masonic Home	5:
Cedar Crest Nursing and Rehabilitation Center	5:
Kaiser Permanente Post-Acute Care Center	5:
Vista Manor Nursing Center	5:
Linda Mar Care Center	5:
Emmanuel Post Acute Care - Hayward	5:
Chaparral House	5:
We Care Skilled Nursing Facility	5:
Vi at Palo Alto	5:
Zuckerberg San Francisco General Hosp and Trauma Snf	5:
Pleasanton Nursing and Rehabilitation Center	5:
California Pacific Medical Ctr- Davies Campus Hosp	5:
Pacifica Nursing and Rehabilitation Center	5:
Lawton Skilled Nursing and Rehabilitation Center	5:
Childrens Hc Org No Ca -Pediatric Hospital D/p Snf	5:
Woodlands Healthcare Center	5:
Palo Alto Sub-Acute and Rehabilitation Center	5:
Piedmont Gardens Health Facility	5:
Lincoln Glen Skilled Nursing	5:
Alameda Hospital D/p Snf	5:
Morton Bakar Center	5:
Fremont Healthcare Center	5:
Garfield Neurobehavioral Center	5:
Medical Hill Healthcare Center	5:
All Saint's Subacute and Transitional Care	5:
Canyon Creek Post-Acute	5:
Washington Center	5:
Bay Area Healthcare Center	5:
Marina Garden Nursing Center	5:
Hayward Healthcare and Wellness Center	4:
Creekside Post-Acute	4:
Sunnyvale Gardens Post Acute	4:
Empress Care Center, LLC	4:
O'connor Hospital D/p Snf	4:
Rossmoor Post Acute	4:
Moraga Post Acute	4:
Tice Valley Post Acute	4:
The Sequoias	4:
Vista Post Acute	4:
Hayward Hills Health Care Center	4:
Elmwood Care Center	4:
Redwood Healthcare Center LLC	4:
Camden Postacute Care, Inc	4:
Orinda Care Center, LLC	4:
Valley Pointe Nursing and Rehabilitation Center	4:
Courtyard Care Center	4:
Kyakameena Care Center	4:
Mercy Retirement and Care Center	4:
Devonshire Oaks Nursing Center	4:
San Leandro Healthcare Center	4:
Jones Convalescent Hospital	4:
Oakland Healthcare and Wellness Center	4:
Mcclure Post Acute	4:
Lake Merritt Healthcare Center LLC	4:
Oakland Heights Nursing and Rehabilitation	4:
Windsor Country Drive Care Center	4:
Park Central Care and Rehabilitation Center	4:
San Jose Healthcare and Wellness Center	4:
Mission Valley Post Acute	4:
Idylwood Care Center	4:
Peninsula Post-Acute	4:
Plum Tree Care Center	4:
City View Post Acute	4:
Central Gardens Post Acute	4:
Los Altos Sub-Acute and Rehabilitation Center	3:
Windsor Post-Acute Care Center of Hayward	3:
Laurel Heights Community Care	3:
Canyon Springs Post-Acute	3:
Driftwood Healthcare Center - Hayward	3:
Bethesda Home	3:
St. Anne's Home	3:
Villa Siena	3:
Victorian Post Acute	3:
Pacific Heights Transitional Care Center	3:
A Grace Sub Acute and Skilled Care	3:

Medical Groups Affiliated with SAN MATEO MEDICAL CENTER

There are 175 doctors and 27 medical groups that are affiliated with SAN MATEO MEDICAL CENTER.

Affiliated Doctor Groups

• BURLINGAME ORTHOPEDICS AND SPORTS MEDICINE ASSOCIATES INC
• COUNTY OF SAN MATEO
• CALIFORNIA ADVANCED IMAGING MEDICAL ASSOCIATES INC
• SUTTER BAY MEDICAL FOUNDATION
• WASHINGTON TOWNSHIP HOSPITAL DISTRICT
• ALTRU HEALTH SYSTEM
• ST LUKES HOSPITAL OF DULUTH
• FARALLON EYE PHYSICIANS CORP
• NORTH EAST MEDICAL SERVICES
• SAN MATEO DIALYSIS ASSOCIATES
• CEP AMERICA - CALIFORNIA
• PENINSULA PATHOLOGISTS MEDICAL GROUP INC
• MISSION HOSPICE AND HOME CARE INC
• QUANTUM HEALTHCARE MEDICAL ASSOCIATES INC
• REMEDY MEDICAL GROUP
• ASIAN HEALTH SERVICES
• SAN MATEO RHEUMATOLOGY INC
• SPINE AND SPORTS MEDICAL GROUP INC
• GALEN INPATIENT PHYSICIANS PC
• UNIVERSITY OF CALIFORNIA SFGH MEDICAL GROUP
• UCSF MEDICAL GROUP BUSINESS SERVICES
• UNIVERSITY OF CALIFORNIA SAN FRANCISCO
• HOSPITALIST MEDICINE PHYSICIANS OF CALIFORNIA INC
• STANFORD HEALTH CARE
• BAY AREA COMMUNITY HEALTH
• VIRTUAL RADIOLOGIC PROFESSIONALS OF CALIFORNIA PA
• DIGNITY HEALTH MEDICAL FOUNDATION

The list of medical professionals associated with SAN MATEO MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with SAN MATEO MEDICAL CENTER.