HIGHLAND HOSPITAL Ratings and Reviews

About HIGHLAND HOSPITAL

HIGHLAND HOSPITAL is a Acute Care Hospitals. It is in OAKLAND, CA. Its type of ownership is Government - Hospital District or Authority. The facility's Medicare ID is 50320. It does provide emergency services. There are 498 medical professionals and 106 doctor groups affiliated with the hospital. On average at HIGHLAND HOSPITAL, emergency patients were charged $26,089. This is lower than the state average of $26,501. It is also higher than the national average of $25,828.

Quick Links to HIGHLAND HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HIGHLAND HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	69 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	23 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	77 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	17 %
Patients who reported that their nurses "Always" listened carefully to them	64 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	10 %
Patients who reported that their nurses "Usually" listened carefully to them	26 %
Patients who reported that their nurses "Always" explained things in a way they could understand	66 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	19 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	23 %
Patients who reported that they "Always" received help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	51 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	54 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	68 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	17 %
Patients who reported that YES, they did discuss whether they would need help after discharge	83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	18 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	82 %
Patients who "Agree" they understood their care when they left the hospital	55 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	36 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	57 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	31 %
Patients who "Agree" that they understood their responsiblities in managing their health	57 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	35 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	53 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who reported that their room and bathroom were "Always" clean	65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	13 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	17 %
Patients who reported that the area around their room was "Usually" quiet at night	33 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	66 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	65 %
Patients who reported YES, they would probably recommend the hospital	28 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of HIGHLAND HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HIGHLAND HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HIGHLAND HOSPITAL: Not Available

Detailed table for spending and period for patients at HIGHLAND HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$21
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$19
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$89
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$27
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$714
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,303
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$13
Carrier (During Index Hospital Admission)	$1,097
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$598
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$136
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,991
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,064
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$5,618
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$101
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,289
Total (Complete Episode)	$26,089

Infection Rates at HIGHLAND HOSPITAL

These measures show how often patients at HIGHLAND HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.71 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.22 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	10,888.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	9.18 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	12.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.31 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	1.69 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	3.90 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	9,082.00 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	8.39 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	22.00 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards)	2.62 / Worse
SSI - Colon Surgery: Lower Confidence Limit	2.04 / Worse
SSI - Colon Surgery: Upper Confidence Limit	5.66 / Worse
SSI - Colon Surgery: Number of Procedures	131.00 / Worse
SSI - Colon Surgery: Predicted Cases	4.27 / Worse
SSI - Colon Surgery: Observed Cases	15.00 / Worse
SSI - Colon Surgery	3.51 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	44.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.40 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.07 / Same
MRSA Bacteremia: Upper Confidence Limit	1.38 / Same
MRSA Bacteremia: Patient Days	65,351.00 / Same
MRSA Bacteremia: Predicted Cases	4.78 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.42 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.51 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.13 / Same
Clostridium Difficile (C.Diff): Patient Days	61,755.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	32.30 / Same
Clostridium Difficile (C.Diff): Observed Cases	25.00 / Same
Clostridium Difficile (C.Diff)	0.77 / Same

How HIGHLAND HOSPITAL Compares to Other Similar Facilities

This is how HIGHLAND HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in OAKLAND, CA

Worst Hospitals in OAKLAND, CA

Percentages of Complications and Deaths at HIGHLAND HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	13.3%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	7.4%	SAME
Death rate for heart failure patients	12.7%	SAME
Death rate for pneumonia patients	16.3%	SAME
Death rate for stroke patients	16.3%	SAME
Pressure ulcer rate	0.53%	SAME
Death rate among surgical inpatients with serious treatable complications	191.31%	SAME
Iatrogenic pneumothorax rate	0.21%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	1.98%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.43%	SAME
Postoperative respiratory failure rate	7.25%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.63%	SAME
Postoperative sepsis rate	4.4%	SAME
Postoperative wound dehiscence rate	2.87%	SAME
Abdominopelvic accidental puncture or laceration rate	1.28%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.85%	SAME

Skilled Nursing Facilities Near HIGHLAND HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HIGHLAND HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Morton Bakar Center	5:
Medical Hill Healthcare Center	5:
Palo Alto Sub-Acute and Rehabilitation Center	5:
The Tamalpais	5:
Alameda County Medical Center D/p Snf	5:
Lawton Skilled Nursing and Rehabilitation Center	5:
Fremont Healthcare Center	5:
Hayes Convalescent Hospital	5:
Washington Center	5:
Diablo Valley Post Acute	5:
Lone Tree Post Acute	5:
Jones Convalescent Hospital	5:
The Avenues Transitional Care Center	5:
Garfield Neurobehavioral Center	5:
Pleasant Hill Post Acute	5:
Mcclure Post Acute	5:
California Pacific Medical Ctr- Davies Campus Hosp	5:
The Reutlinger Community	5:
Bay Area Healthcare Center	5:
Piedmont Gardens Health Facility	5:
Brookside Skilled Nursing Hospital	5:
All Saint's Subacute and Transitional Care	5:
Danville Post-Acute Rehab	5:
San Francisco Towers	5:
Greenridge Post Acute	5:
Niles Canyon Post Acute	5:
St Anthony Care Center	5:
St Paul's Towers	5:
Crestwood Manor - Fremont	5:
St Francis Healthcare Center	5:
Masonic Home	5:
Chaparral House	5:
We Care Skilled Nursing Facility	5:
La Casa Via Transitional Care Center	5:
Crestwood Treatment Center	5:
Alameda Hospital D/p Snf	5:
Baywood Court Health Center	5:
Linda Mar Care Center	5:
The Vineyards Healthcare Center	5:
Elmwood Care Center	5:
Bayberry Skilled Nursing and Healthcare Center	5:
Creekside Healthcare Center	5:
Creekview Skilled Nursing	5:
Excell Health Care Center	5:
Kaiser Permanente Post-Acute Care Center	5:
Legacy Post Acute Care	5:
Orinda Care Center, LLC	5:
Stonebrook Healthcare Center	5:
Pacifica Nursing and Rehabilitation Center	5:
Richmond Post Acute Care	5:
San Bruno Skilled Nursing	5:
Springs Road Healthcare	5:
Vi at Palo Alto	5:
Zuckerberg San Francisco General Hosp and Trauma Snf	5:
Avondale Villa Post-Acute	4:
Stratford Villa Post-Acute	4:
Marina Garden Nursing Center	4:
Kyakameena Care Center	4:
Moraga Post Acute	4:
Windsor Rosewood Care Center	4:
Mercy Retirement and Care Center	4:
Central Gardens Post Acute	4:
Redwood Healthcare Center LLC	4:
Sequoias San Francisco Convalescent Hospital	4:
Vista Post Acute	4:
Devonshire Oaks Nursing Center	4:
Hayward Hills Health Care Center	4:
City View Post Acute	4:
Bay Marina Post Acute	4:
Oakland Heights Nursing and Rehabilitation	4:
Canyon Creek Post-Acute	4:
Valley Pointe Nursing and Rehabilitation Center	4:
Lake Merritt Healthcare Center LLC	4:
Oakland Healthcare and Wellness Center	4:
Pine Ridge Care Center	4:
Delta View Post Acute	4:
San Rafael Healthcare and Wellness Center, LP	4:
Pleasanton Nursing and Rehabilitation Center	4:
Rossmoor Post Acute	4:
Concord Post Acute	4:
San Leandro Healthcare Center	4:
Windsor Country Drive Care Center	4:
Shields Nursing Center	4:
Webster House	4:
South Marin Health and Wellness Center	3:
Peninsula Post-Acute	3:
Princeton Manor Healthcare Center, LLC	3:
Fruitvale Healthcare Center	3:
Hayward Gardens Post Acute	3:
St. Anne's Home	3:
Tice Valley Post Acute	3:
Pacific Heights Transitional Care Center	3:
Victorian Post Acute	3:
Bellaken Skilled Nursing Center	3:
San Pablo Healthcare and Wellness Center	3:
Shields Richmond Nursing Center	3:
Emmanuel Post Acute Care - Hayward	3:
Hayward Healthcare and Wellness Center	3:
Windsor Post-Acute Care Center of Hayward	3:
East Bay Post-Acute	3:

Medical Groups Affiliated with HIGHLAND HOSPITAL

There are 498 doctors and 106 medical groups that are affiliated with HIGHLAND HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with HIGHLAND HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HIGHLAND HOSPITAL.