KAISER FOUNDATION HOSPITAL Ratings and Reviews

  About KAISER FOUNDATION HOSPITAL

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for KAISER FOUNDATION HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	23 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	27 %
Patients who reported that their nurses "Always" explained things in a way they could understand	69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	12 %
Patients who reported that they "Usually" received help as soon as they wanted	34 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	36 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	31 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	85 %
Patients who "Agree" they understood their care when they left the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	48 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	41 %
Patients who "Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	57 %
Patients who reported that their room and bathroom were "Always" clean	68 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	10 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	32 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	31 %
Patients who reported that the area around their room was "Usually" quiet at night	37 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	67 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	72 %
Patients who reported YES, they would probably recommend the hospital	23 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of KAISER FOUNDATION HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the KAISER FOUNDATION HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for KAISER FOUNDATION HOSPITAL: Not Available

Detailed table for spending and period for patients at KAISER FOUNDATION HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$60
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$0
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$6
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$0
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$0
Carrier (1 to 3 days Prior to Index Hospital Admission)	$580
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,389
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$0
Carrier (During Index Hospital Admission)	$666
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$517
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$337
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,680
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$826
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,321
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$11
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,098
Total (Complete Episode)	$22,490

Infection Rates at KAISER FOUNDATION HOSPITAL

These measures show how often patients at KAISER FOUNDATION HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	-- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.15 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	3,827.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	2.61 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.34 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	3.60 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	3,345.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	2.27 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	1.32 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.16 / Same
SSI - Colon Surgery: Upper Confidence Limit	3.16 / Same
SSI - Colon Surgery: Number of Procedures	94.00 / Same
SSI - Colon Surgery: Predicted Cases	2.09 / Same
SSI - Colon Surgery: Observed Cases	2.00 / Same
SSI - Colon Surgery	0.96 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	11.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.10 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	24,041.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.80 / Not Available
MRSA Bacteremia: Observed Cases	1.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.40 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.31 / Same
Clostridium Difficile (C.Diff): Patient Days	24,041.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	14.58 / Same
Clostridium Difficile (C.Diff): Observed Cases	11.00 / Same
Clostridium Difficile (C.Diff)	0.76 / Same

How KAISER FOUNDATION HOSPITAL Compares to Other Similar Facilities

This is how KAISER FOUNDATION HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SAN RAFAEL, CA

Worst Hospitals in SAN RAFAEL, CA

Percentages of Complications and Deaths at KAISER FOUNDATION HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	NA	Not Enough Data
Death rate for pneumonia patients	NA	Not Enough Data
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.51%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.49%	SAME
Postoperative acute kidney injury requiring dialysis rate	NA	Not Enough Data
Postoperative respiratory failure rate	NA	Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate	3.44%	SAME
Postoperative sepsis rate	NA	Not Enough Data
Postoperative wound dehiscence rate	NA	Not Enough Data
Abdominopelvic accidental puncture or laceration rate	1.08%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.94%	SAME

Skilled Nursing Facilities Near KAISER FOUNDATION HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near KAISER FOUNDATION HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Pacifica Nursing and Rehabilitation Center	5:
St Francis Healthcare Center	5:
Morton Bakar Center	5:
Kaiser Permanente Post-Acute Care Center	5:
Washington Center	5:
All Saint's Subacute and Transitional Care	5:
Alameda County Medical Center D/p Snf	5:
The Avenues Transitional Care Center	5:
Zuckerberg San Francisco General Hosp and Trauma Snf	5:
Lawton Skilled Nursing and Rehabilitation Center	5:
Marina Garden Nursing Center	5:
Alameda Hospital D/p Snf	5:
California Pacific Medical Ctr- Davies Campus Hosp	5:
Hayes Convalescent Hospital	5:
Garfield Neurobehavioral Center	5:
Excell Health Care Center	5:
San Francisco Towers	5:
Bay Area Healthcare Center	5:
St Paul's Towers	5:
Medical Hill Healthcare Center	5:
Piedmont Gardens Health Facility	5:
Chaparral House	5:
Shields Nursing Center	5:
The Tamalpais	5:
Richmond Post Acute Care	5:
Creekside Healthcare Center	5:
Greenridge Post Acute	5:
Springs Road Healthcare	5:
Petaluma Post-Acute Rehabilitation	5:
Dept of State Hospitals - Napa D/p Snf	5:
Hayward Healthcare and Wellness Center	4:
San Leandro Healthcare Center	4:
Jones Convalescent Hospital	4:
Mercy Retirement and Care Center	4:
Central Gardens Post Acute	4:
Redwood Healthcare Center LLC	4:
City View Post Acute	4:
Oakland Heights Nursing and Rehabilitation	4:
Lake Merritt Healthcare Center LLC	4:
Mcclure Post Acute	4:
Oakland Healthcare and Wellness Center	4:
Elmwood Care Center	4:
Kyakameena Care Center	4:
Moraga Post Acute	4:
Orinda Care Center, LLC	4:
San Rafael Healthcare and Wellness Center, LP	4:
Pine Ridge Care Center	4:
Hillcrest Post Acute	4:
The Meadows of Napa Valley	4:
Driftwood Healthcare Center - Hayward	3:
All Saint's Maubert	3:
Bancroft Healthcare Center	3:
Crown Bay Nursing and Rehabilitation Center	3:
Fruitvale Healthcare Center	3:
Sequoias San Francisco Convalescent Hospital	3:
St. Anne's Home	3:
Pacific Heights Transitional Care Center	3:
Laurel Heights Community Care	3:
Victorian Post Acute	3:
Bellaken Skilled Nursing Center	3:
Brookdale Healthcare and Wellness Centre, LP	3:
Ashby Care Center	3:
Shields Richmond Nursing Center	3:
South Marin Health and Wellness Center	3:
San Pablo Healthcare and Wellness Center	3:
Villa Marin	3:
Marin Post Acute	3:
Smith Ranch Skilled Nursing and Rehabilitation Cente	3:
Piners Nursing Home	3:
Golden Heights Healthcare	2:
San Francisco Post Acute	2:
Alameda Healthcare and Wellness Center	2:
San Francisco Health Care	2:
The Rehabilitation Center of Oakland	2:
Berkeley Pines Skilled Nursing Center	2:
The Redwoods, A Community of Seniors	2:
Vale Healthcare Center	2:
Novato Healthcare Center	2:
Heartwood Avenue Healthcare	2:
Windsor Vallejo Nursing and Rehabilitation Center	2:
Ridgeway Post Acute	2:
North Bay Post Acute	2:
Vineyard Post Acute	2:
Valley of The Moon Post Acute	2:
Sonoma Post Acute	2:
Napa Post Acute	2:
Good Samaritan Healthcare Center - Hayward	1:
Golden Pavilion Healthcare	1:
Ahmc Seton Medical Center	1:
Jewish Home and Rehab Center D/p Snf	1:
Bay View Rehabilitation Hospital, LLC	1:
Princeton Manor Healthcare Center, LLC	1:
Lake Park Healthcare Center	1:
Alhambra Post Acute	1:
Northgate Postacute Care	1:
Professional Post Acute Center	1:
Broadway Villa Post Acute	1:
Napa Valley Care Center	1:
Laguna Honda Hospital and Rehabilitation Center	No Data

Medical Groups Affiliated with KAISER FOUNDATION HOSPITAL

There are 117 doctors and 7 medical groups that are affiliated with KAISER FOUNDATION HOSPITAL.

Affiliated Doctor Groups

• PERMANENTE MEDICAL GROUP INC
• EMERGENCY PHYSICIANS ASSOCIATES SAN JOSE PC
• CALIFORNIA EMERGENCY ASSOCIATES A CALIFORNIA MEDICAL CORPORATION
• BERKELEY EMERGENCY MEDICAL GROUP INC
• UCSF MEDICAL GROUP BUSINESS SERVICES
• UNIVERSITY OF CALIFORNIA SAN FRANCISCO
• SUTTER BAY MEDICAL FOUNDATION

The list of medical professionals associated with KAISER FOUNDATION HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with KAISER FOUNDATION HOSPITAL.