SANTA CLARA VALLEY MEDICAL CENTER Ratings and Reviews

About SANTA CLARA VALLEY MEDICAL CENTER

SANTA CLARA VALLEY MEDICAL CENTER is a Acute Care Hospitals. It is in SAN JOSE, CA. Its type of ownership is Government - Local. The facility's Medicare ID is 50038. It does provide emergency services. There are 919 medical professionals and 161 doctor groups affiliated with the hospital. On average at SANTA CLARA VALLEY MEDICAL CENTER, emergency patients were charged $27,083. This is higher than the state average of $26,501. It is also higher than the national average of $25,828.

Quick Links to SANTA CLARA VALLEY MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SANTA CLARA VALLEY MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	29 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	22 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	16 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	84 %
Patients who "Agree" they understood their care when they left the hospital	55 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	38 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	59 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	31 %
Patients who "Agree" that they understood their responsiblities in managing their health	56 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	37 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	45 %
Patients who reported that their room and bathroom were "Always" clean	71 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	8 %
Patients who reported that their room and bathroom were "Usually" clean	21 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	42 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	19 %
Patients who reported that the area around their room was "Usually" quiet at night	39 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	68 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	65 %
Patients who reported YES, they would probably recommend the hospital	28 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of SANTA CLARA VALLEY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SANTA CLARA VALLEY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SANTA CLARA VALLEY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at SANTA CLARA VALLEY MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$19
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$20
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$75
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$7
Carrier (1 to 3 days Prior to Index Hospital Admission)	$722
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,594
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$17
Carrier (During Index Hospital Admission)	$1,292
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$702
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$174
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,283
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,149
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$5,686
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$108
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,222
Total (Complete Episode)	$27,083

Infection Rates at SANTA CLARA VALLEY MEDICAL CENTER

These measures show how often patients at SANTA CLARA VALLEY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.80 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.56 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	27,877.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	30.04 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	34.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.13 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.64 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.36 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	21,264.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	28.40 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	27.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.95 / Same
SSI - Colon Surgery: Lower Confidence Limit	1.22 / Worse
SSI - Colon Surgery: Upper Confidence Limit	3.51 / Worse
SSI - Colon Surgery: Number of Procedures	223.00 / Worse
SSI - Colon Surgery: Predicted Cases	6.53 / Worse
SSI - Colon Surgery: Observed Cases	14.00 / Worse
SSI - Colon Surgery	2.14 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.03 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.35 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	158.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.47 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.68 / Same
MRSA Bacteremia: Lower Confidence Limit	0.42 / Same
MRSA Bacteremia: Upper Confidence Limit	1.39 / Same
MRSA Bacteremia: Patient Days	204,562.00 / Same
MRSA Bacteremia: Predicted Cases	13.74 / Same
MRSA Bacteremia: Observed Cases	11.00 / Same
MRSA Bacteremia	0.80 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.29 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.50 / Better
Clostridium Difficile (C.Diff): Patient Days	197,483.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	133.84 / Better
Clostridium Difficile (C.Diff): Observed Cases	51.00 / Better
Clostridium Difficile (C.Diff)	0.38 / Better

How SANTA CLARA VALLEY MEDICAL CENTER Compares to Other Similar Facilities

This is how SANTA CLARA VALLEY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SAN JOSE, CA

Worst Hospitals in SAN JOSE, CA

Percentages of Complications and Deaths at SANTA CLARA VALLEY MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.5%	SAME
Death rate for heart attack patients	12.2%	SAME
Death rate for CABG surgery patients	3.5%	SAME
Death rate for COPD patients	9.1%	SAME
Death rate for heart failure patients	8.2%	Better
Death rate for pneumonia patients	15.9%	SAME
Death rate for stroke patients	10.9%	SAME
Pressure ulcer rate	0.32%	SAME
Death rate among surgical inpatients with serious treatable complications	142.97%	SAME
Iatrogenic pneumothorax rate	0.22%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	3.01%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.35%	SAME
Postoperative respiratory failure rate	11.84%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.99%	SAME
Postoperative sepsis rate	5.75%	SAME
Postoperative wound dehiscence rate	3.06%	SAME
Abdominopelvic accidental puncture or laceration rate	1.75%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.02%	SAME

Skilled Nursing Facilities Near SANTA CLARA VALLEY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SANTA CLARA VALLEY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Pacific Coast Manor	5:
Gilroy Healthcare and Rehabilitation Center	5:
Stonebrook Health and Rehabilitation	5:
Woodlands Healthcare Center	5:
Saratoga Retirement Community Health Center	5:
The Villas at Saratoga Skilled Nsg and Assisted Lvg	5:
Childrens Hc Org No Ca -Pediatric Hospital D/p Snf	5:
Childrens Hc Org No Ca Saratoga Pediatric Subacute	5:
Lincoln Glen Skilled Nursing	5:
Greenhills Manor	5:
Mission De La Casa	5:
Health Care Ctr at The Forum at Rancho San Antonio	5:
Cedar Crest Nursing and Rehabilitation Center	5:
Vista Manor Nursing Center	5:
The Terraces at Los Altos Health Facility	5:
Vi at Palo Alto	5:
Palo Alto Sub-Acute and Rehabilitation Center	5:
Webster House	5:
Crestwood Manor - Fremont	5:
Brookside Skilled Nursing Hospital	5:
Fremont Healthcare Center	5:
Crestwood Treatment Center	5:
Niles Canyon Post Acute	5:
Masonic Home	5:
Emmanuel Post Acute Care - Hayward	5:
Pleasanton Nursing and Rehabilitation Center	5:
St Francis Healthcare Center	5:
St Anthony Care Center	5:
Hillview Convalescent Hospital	4:
Pacific Hills Manor	4:
Plum Tree Care Center	4:
Camden Postacute Care, Inc	4:
Creekside Post-Acute	4:
Empress Care Center, LLC	4:
Courtyard Care Center	4:
O'connor Hospital D/p Snf	4:
San Jose Healthcare and Wellness Center	4:
Idylwood Care Center	4:
Sunnyvale Gardens Post Acute	4:
The Ridge Post Acute	4:
The Sequoias	4:
Inspire Behavioral Health	4:
Devonshire Oaks Nursing Center	4:
Windsor Country Drive Care Center	4:
Park Central Care and Rehabilitation Center	4:
Mission Valley Post Acute	4:
Peninsula Post-Acute	4:
Hayward Healthcare and Wellness Center	4:
Avondale Villa Post-Acute	4:
Stratford Villa Post-Acute	4:
Vasona Creek Healthcare Center	3:
Almaden Health and Rehabilitation Center	3:
A Grace Sub Acute and Skilled Care	3:
Sunny View Manor	3:
Mission Skilled Nursing and Subacute Center	3:
Sunnyvale Post-Acute Center	3:
Los Altos Sub-Acute and Rehabilitation Center	3:
Canyon Springs Post-Acute	3:
Villa Siena	3:
Grant Cuesta Sub-Acute and Rehabilitation Center	3:
Milpitas Care Center	3:
Eden Healthcare Center	3:
Windsor Post-Acute Care Center of Hayward	3:
Driftwood Healthcare Center - Hayward	3:
Bethesda Home	3:
Santa Cruz Post Acute	2:
Hearts and Hands, Post Acute Care and Rehab Center	2:
The Terraces of Los Gatos	2:
Westwood Post Acute	2:
The Redwoods Post-Acute	2:
White Blossom Care Center	2:
Mountain View Healthcare Center	2:
Serenethos Care Center, LLC	2:
Driftwood Healthcare Center - Santa Cruz	1:
Herman Health Care Center	1:
Cupertino Healthcare and Wellness Center	1:
Skyline Healthcare Center - San Jose	1:
Santa Clara Post Acute	1:
Atherton Park Post-Acute	1:
Carlmont Gardens Nursing Center	1:
San Mateo Medical Center D/p Snf	1:
Good Samaritan Healthcare Center - Hayward	1:

Medical Groups Affiliated with SANTA CLARA VALLEY MEDICAL CENTER

There are 919 doctors and 161 medical groups that are affiliated with SANTA CLARA VALLEY MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with SANTA CLARA VALLEY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with SANTA CLARA VALLEY MEDICAL CENTER.