MERCY GENERAL HOSPITAL

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY GENERAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	16 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	10 %
Patients who reported that their nurses "Always" listened carefully to them	77 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	18 %
Patients who reported that their nurses "Always" explained things in a way they could understand	74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	15 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Always" listened carefully to them	79 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	16 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	10 %
Patients who reported that they "Usually" received help as soon as they wanted	24 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	65 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	9 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	26 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	67 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	23 %
Patients who reported that staff "Always" explained about medicines before giving it to them	61 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	48 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	33 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	14 %
Patients who reported that YES, they were given information about what to do during their recovery at home	86 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	53 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	44 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	47 %
Patients who "Agree" that they understood their responsiblities in managing their health	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	54 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	73 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9 %
Patients who reported that their room and bathroom were "Usually" clean	18 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	57 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	11 %
Patients who reported that the area around their room was "Usually" quiet at night	32 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	74 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	75 %
Patients who reported YES, they would probably recommend the hospital	20 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MERCY GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at MERCY GENERAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$21
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$81
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$276
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$9
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$11
Carrier (1 to 3 days Prior to Index Hospital Admission)	$907
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$15,187
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$18
Carrier (During Index Hospital Admission)	$1,751
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$871
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$168
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,397
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$660
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,809
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$129
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,229
Total (Complete Episode)	$26,525

Infection Rates at MERCY GENERAL HOSPITAL

These measures show how often patients at MERCY GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.04 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.76 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	7,951.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	8.68 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.23 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.22 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.14 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	8,566.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	10.94 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	6.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.55 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.14 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.50 / Same
SSI - Colon Surgery: Number of Procedures	193.00 / Same
SSI - Colon Surgery: Predicted Cases	5.43 / Same
SSI - Colon Surgery: Observed Cases	3.00 / Same
SSI - Colon Surgery	0.55 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.41 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	145.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.25 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.09 / Same
MRSA Bacteremia: Upper Confidence Limit	1.79 / Same
MRSA Bacteremia: Patient Days	65,636.00 / Same
MRSA Bacteremia: Predicted Cases	3.69 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.54 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.11 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.43 / Better
Clostridium Difficile (C.Diff): Patient Days	64,330.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	38.44 / Better
Clostridium Difficile (C.Diff): Observed Cases	9.00 / Better
Clostridium Difficile (C.Diff)	0.23 / Better

How MERCY GENERAL HOSPITAL Compares to Other Similar Facilities

This is how MERCY GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SACRAMENTO, CA

Worst Hospitals in SACRAMENTO, CA

Percentages of Complications and Deaths at MERCY GENERAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.7%	SAME
Death rate for heart attack patients	12%	SAME
Death rate for CABG surgery patients	2.1%	SAME
Death rate for COPD patients	9.9%	SAME
Death rate for heart failure patients	13.2%	SAME
Death rate for pneumonia patients	19.3%	SAME
Death rate for stroke patients	14%	SAME
Pressure ulcer rate	0.14%	SAME
Death rate among surgical inpatients with serious treatable complications	148.29%	SAME
Iatrogenic pneumothorax rate	0.27%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	1.84%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.45%	SAME
Postoperative respiratory failure rate	7.93%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.82%	SAME
Postoperative sepsis rate	3.45%	SAME
Postoperative wound dehiscence rate	2.27%	SAME
Abdominopelvic accidental puncture or laceration rate	1.32%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.74%	SAME

Skilled Nursing Facilities Near MERCY GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
University Post-Acute Rehab	5:
University Retirement Community at Davis	5:
Sherwood Healthcare Center	5:
Woodside Healthcare Center	5:
Ahc Healthcare of Sacramento	5:
College Oak Nursing and Rehabilitation Center	5:
Sacramento Post-Acute	5:
Citrus Heights Post Acute	5:
Folsom Care Center	5:
Oak Ridge Healthcare Center	5:
Rock Creek Care Center	5:
Acc Care Center	4:
Greenhaven Healthcare Center	4:
Courtyard Health Care Center	4:
Saylor Lane Healthcare Center	4:
River Pointe Post-Acute	4:
Mountain Manor Senior Residence	4:
American River Center	4:
Eskaton Village Care Center	4:
North Pointe Care Center	4:
Woodland Post-Acute	4:
The Grove Post-Acute	4:
Pine Creek Care Center	4:
Roseville Care Center	4:
Auburn Ravine Terrace	4:
Rancho Seco Care Center	3:
Windsor Elk Grove Care and Rehabilitation Center	3:
Bruceville Terrace - D/p Snf of Methodist Hospital	3:
Capital Post Acute	3:
Cedarwood Post Acute	3:
Asbury Park Nursing and Rehabilitation Center	3:
Casa Coloma Health Care Center	3:
Gramercy Court	3:
Whitney Oaks Care Center	3:
Mission Carmichael Healthcare Center	3:
Fair Oaks Healthcare Center	3:
Cottonwood Healthcare Center	3:
Lincoln Meadows Care Center	3:
Double Tree Post Acute Care Center	2:
City Creek Post Acute	2:
Mid-Town Oaks Post-Acute	2:
Mckinley Park Care Center	2:
Pioneer House	2:
River Bend Nursing Center	2:
Arden Park Post Acute	2:
Windsor El Camino Care Center	2:
Windsor Care Center of Sacramento	2:
Manzanita Healthcare Center	2:
Bridgewood Post Acute	1:
Roseville Point Health and Wellness Center	1:

Medical Groups Affiliated with MERCY GENERAL HOSPITAL

There are 501 doctors and 65 medical groups that are affiliated with MERCY GENERAL HOSPITAL.

Affiliated Doctor Groups

• DIGNITY HEALTH MEDICAL FOUNDATION
• SAN JOAQUIN CRITICAL CARE MEDICAL GROUP, INC.
• CEP AMERICA - ANESTHESIA PC
• SAN FRANCISCO EMERGENCY MEDICAL
• PERMANENTE MEDICAL GROUP INC
• CEP AMERICA - CALIFORNIA
• PHYSICIAN ASSISTANT SURGICAL ASSIST INC
• CAPITAL FOOT AND ANKLE, A PODIATRY CORPORATION
• JOHN MUIR PHYSICIAN NETWORK
• CAPITAL NEUROLOGICAL SURGEONS INC
• SACRAMENTO EAR NOSE AND THROAT SURGICAL AND MEDICAL GROUP INC
• INTERNAL MEDICINE AND WELLNESS THERAPIES MEDICAL OFFICE INC
• ACUTE CARE SURGERY MEDICAL GROUP INC
• RIDEOUT MEMORIAL HOSPITAL
• GARCIA LEE AND CONCEPCION MEDICAL GROUP INC
• SIERRA MEDICAL PARTNERSHIP
• FIRST CHOICE PHYSICIAN PARTNERS
• UROGYNECOLOGY CONSULTANTS MEDICAL CORPORATION
• REGENTS OF THE UNIV OF CA
• VITREO-RETINAL MEDICAL GROUP, INC.
• PROVIDENCE MEDICAL FOUNDATION
• GALEN INPATIENT PHYSICIANS PC
• SACRAMENTO HEART AND VASCULAR MEDICAL
• DIAGNOSTIC PATHOLOGY MEDICAL GROUP INC
• UNIVERSITY OF PITTSBURGH PHYSICIANS
• SPRINGFIELD CLINIC LLP
• AV CRITICAL CARE INC
• PUBLIC HOSPITAL DISTRICT NO 2 SKAGIT COUNTY WASHINGTON
• BASSO PODIATRY GROUP INC
• SUTTER VALLEY MEDICAL FOUNDATION
• GRASS VALLEY RADIOLOGY MEDICAL GROUP, INC
• CAPITOL NEPHROLOGY MEDICAL GROUP
• I. GROSSMAN M.D., INC.
• SYNERGY SURGICALISTS, P.C.
• NORTHERN CALIFORNIA ORTHOPAEDIC ASSOCIATES CORP
• JAVIDAN UROLOGY INC
• EYE SITE SACRAMENTO MEDICAL GROUP INC.
• ALTRU HEALTH SYSTEM
• METROPOLITAN ANESTHESIA CONSULTANTS, INC
• GWINNETT PHYSICIAN GROUP, LLC
• CEP AMERICA - PSYCHIATRY PC
• ARIZONA PULMONARY SPECIALISTS LTD
• SIERRA HEMATOLOGY AND ONCOLOGY MEDICAL CENTER
• JEFFREY DEMIAN INC
• ORTHOPEDIC TRAUMA SURGEONS OF NORTHERN CALIFORNIA
• SACRAMENTO EYE CONSULTANTS A MED CORP
• PULMONARY MEDICINE ASSOCIATES MEDICAL GROUP INC.
• ELICA HEALTH CENTERS
• MERCY CLINIC JOPLIN LLC
• NCSRA MEDICAL CORPORATION
• OROHEALTH CORPORATION A NON PROFIT HEALTHCARE SYSTEM
• CLEVELAND CLINIC FOUNDATION
• INNOVIS HEALTH LLC
• MEDICAL VISION TECHNOLOGY OPHTHALMOLOGY MEDICAL GROUP, INC.
• LUCENT PATHOLOGY PARTNERS INC
• JOSEPH R MARTEL MD INC
• CENTRAL VALLEY EYE MEDICAL GROUP INC
• NORTHERN CALIFORNIA ORTHOPEDIC CENTERS MEDICAL GROUP
• CARES COMMUNITY HEALTH
• NORTHBAY HEALTHCARE GROUP
• VEEONE MEDICAL GROUP PA
• VEEONE MEDICAL GROUP II PROFESSIONAL CORPORATION
• CAROLINAS MEDICAL CENTER
• ANESTHESIA SERVICES OF SAN JOAQUIN PC
• SACRAMENTO COLON AND RECTAL SURGERY MEDICAL GROUP, INC.

The list of medical professionals associated with MERCY GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with MERCY GENERAL HOSPITAL.