BANNER LASSEN MEDICAL CENTER Ratings and Reviews

About BANNER LASSEN MEDICAL CENTER

BANNER LASSEN MEDICAL CENTER is a Critical Access Hospitals. It is in SUSANVILLE, CA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 51320. It does provide emergency services. There are 135 medical professionals and 65 doctor groups affiliated with the hospital. We do not have data on average costs for care provided at BANNER LASSEN MEDICAL CENTER.

Quick Links to BANNER LASSEN MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BANNER LASSEN MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	1 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	79 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	3 %
Patients who reported that their nurses "Usually" listened carefully to them	18 %
Patients who reported that their nurses "Always" explained things in a way they could understand	72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	9 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	12 %
Patients who reported that their doctors "Usually" listened carefully to them	15 %
Patients who reported that their doctors "Always" explained things in a way they could understand	71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	19 %
Patients who reported that they "Always" received help as soon as they wanted	71 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	10 %
Patients who reported that they "Usually" received help as soon as they wanted	19 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	72 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	7 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	21 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	69 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	18 %
Patients who reported that staff "Always" explained about medicines before giving it to them	51 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	30 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	68 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	45 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	22 %
Patients who reported that YES, they did discuss whether they would need help after discharge	78 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	46 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	36 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	54 %
Patients who reported that their room and bathroom were "Always" clean	74 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	10 %
Patients who reported that their room and bathroom were "Usually" clean	16 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	51 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	37 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	65 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	59 %
Patients who reported YES, they would probably recommend the hospital	35 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of BANNER LASSEN MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BANNER LASSEN MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BANNER LASSEN MEDICAL CENTER: Not Available

We do not have detailed cost analysis for BANNER LASSEN MEDICAL CENTER.

Infection Rates at BANNER LASSEN MEDICAL CENTER

These measures show how often patients at BANNER LASSEN MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	225.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	0.06 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	291.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	0.19 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards)	Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	2.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.06 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	3.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.02 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	3,245.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.07 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit	Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days	2,962.00 / Not Available
Clostridium Difficile (C.Diff): Predicted Cases	0.83 / Not Available
Clostridium Difficile (C.Diff): Observed Cases	0.00 / Not Available
Clostridium Difficile (C.Diff)	Not Available / Not Available

How BANNER LASSEN MEDICAL CENTER Compares to Other Similar Facilities

This is how BANNER LASSEN MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SUSANVILLE, CA

Worst Hospitals in SUSANVILLE, CA

Percentages of Complications and Deaths at BANNER LASSEN MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	9%	SAME
Death rate for heart failure patients	12.9%	SAME
Death rate for pneumonia patients	20.7%	SAME
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	NA	Not Enough Data
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	NA	Not Enough Data
In-hospital fall with hip fracture rate	NA	Not Enough Data
Postoperative hemorrhage or hematoma rate	NA	Not Enough Data
Postoperative acute kidney injury requiring dialysis rate	NA	Not Enough Data
Postoperative respiratory failure rate	NA	Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate	NA	Not Enough Data
Postoperative sepsis rate	NA	Not Enough Data
Postoperative wound dehiscence rate	NA	Not Enough Data
Abdominopelvic accidental puncture or laceration rate	NA	Not Enough Data
CMS Medicare PSI 90: Patient safety and adverse events composite	NA	Not Enough Data

Skilled Nursing Facilities Near BANNER LASSEN MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BANNER LASSEN MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Lassen Nursing and Rehabilitation Center	2:

Medical Groups Affiliated with BANNER LASSEN MEDICAL CENTER

There are 135 doctors and 65 medical groups that are affiliated with BANNER LASSEN MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with BANNER LASSEN MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with BANNER LASSEN MEDICAL CENTER.