THE QUEENS MEDICAL CENTER Ratings and Reviews

About THE QUEENS MEDICAL CENTER

THE QUEENS MEDICAL CENTER is a Acute Care Hospitals. It is in HONOLULU, HI. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 120001. It does provide emergency services. There are 1,121 medical professionals and 175 doctor groups affiliated with the hospital. On average at THE QUEENS MEDICAL CENTER, emergency patients were charged $25,896. This is higher than the state average of $24,765. It is also higher than the national average of $25,828.

Quick Links to THE QUEENS MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for THE QUEENS MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	20 %
Patients who reported that their nurses "Always" explained things in a way they could understand	73 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	13 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	18 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	62 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	11 %
Patients who reported that they "Usually" received help as soon as they wanted	27 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	67 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	23 %
Patients who reported that staff "Always" explained about medicines before giving it to them	62 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	18 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	75 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	50 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	27 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	15 %
Patients who reported that YES, they were given information about what to do during their recovery at home	85 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	16 %
Patients who reported that YES, they did discuss whether they would need help after discharge	84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	51 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	59 %
Patients who reported that their room and bathroom were "Always" clean	75 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	7 %
Patients who reported that their room and bathroom were "Usually" clean	18 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	53 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	15 %
Patients who reported that the area around their room was "Usually" quiet at night	32 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	72 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	74 %
Patients who reported YES, they would probably recommend the hospital	21 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of THE QUEENS MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the THE QUEENS MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for THE QUEENS MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at THE QUEENS MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$6
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$26
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$167
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$16
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$851
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$13,382
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$19
Carrier (During Index Hospital Admission)	$1,886
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$454
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$257
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,983
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,056
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,511
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$73
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,199
Total (Complete Episode)	$25,896

Infection Rates at THE QUEENS MEDICAL CENTER

These measures show how often patients at THE QUEENS MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.55 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.21 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	29,183.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	30.14 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	25.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.83 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.38 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.91 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	22,045.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	33.27 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	20.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.60 / Better
SSI - Colon Surgery: Lower Confidence Limit	1.14 / Worse
SSI - Colon Surgery: Upper Confidence Limit	3.17 / Worse
SSI - Colon Surgery: Number of Procedures	281.00 / Worse
SSI - Colon Surgery: Predicted Cases	7.63 / Worse
SSI - Colon Surgery: Observed Cases	15.00 / Worse
SSI - Colon Surgery	1.97 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.28 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	148.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.31 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.30 / Same
MRSA Bacteremia: Upper Confidence Limit	1.07 / Same
MRSA Bacteremia: Patient Days	215,910.00 / Same
MRSA Bacteremia: Predicted Cases	16.70 / Same
MRSA Bacteremia: Observed Cases	10.00 / Same
MRSA Bacteremia	0.60 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.36 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.60 / Better
Clostridium Difficile (C.Diff): Patient Days	213,485.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	134.29 / Better
Clostridium Difficile (C.Diff): Observed Cases	63.00 / Better
Clostridium Difficile (C.Diff)	0.47 / Better

How THE QUEENS MEDICAL CENTER Compares to Other Similar Facilities

This is how THE QUEENS MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HONOLULU, HI

Worst Hospitals in HONOLULU, HI

Percentages of Complications and Deaths at THE QUEENS MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	4.9%	SAME
Death rate for heart attack patients	12.9%	SAME
Death rate for CABG surgery patients	2.5%	SAME
Death rate for COPD patients	7.6%	SAME
Death rate for heart failure patients	10.1%	SAME
Death rate for pneumonia patients	17.8%	SAME
Death rate for stroke patients	11.6%	Better
Pressure ulcer rate	1.08%	Worse
Death rate among surgical inpatients with serious treatable complications	171.21%	SAME
Iatrogenic pneumothorax rate	0.3%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	2.54%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.21%	SAME
Postoperative respiratory failure rate	8.66%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.79%	SAME
Postoperative sepsis rate	7.29%	SAME
Postoperative wound dehiscence rate	1.9%	SAME
Abdominopelvic accidental puncture or laceration rate	1.37%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.21%	SAME

Skilled Nursing Facilities Near THE QUEENS MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near THE QUEENS MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Hi'olani Care Center at Kahala Nui	5:
Hale Ola Kino By Arcadia	5:
Oahu Care Facility	5:
Maunalani Nursing and Rehabilitation Center	5:
Arcadia Retirement Residence	5:
Palolo Chinese Home	5:
15 Craigside	5:
Clarence Tc Ching Villas at St Francis	5:
Kulana Malama	5:
Harry and Jeanette Weinberg Care Center	5:
Leahi Hospital	4:
Islands Skilled Nursing and Rehabilitation	4:
Hale Nani Rehabilitation and Nursing Center	4:
Maluhia	4:
Ka Punawai Ola	4:
Pearl City Nursing Home	4:
Kalakaua Gardens	3:
The Care Center of Honolulu	3:
Avalon Care Center - Honolulu, LLC	3:
Hale Malamalama	2:
Kuakini Geriatric Care, Inc	2:
Liliha Healthcare Center	2:
Aloha Nursing and Rehab Centre	2:
Ann Pearl Nursing Facility	2:
Pu'uwai 'o Makaha	2:
Nuuanu Hale	1:

Medical Groups Affiliated with THE QUEENS MEDICAL CENTER

There are 1,121 doctors and 175 medical groups that are affiliated with THE QUEENS MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with THE QUEENS MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with THE QUEENS MEDICAL CENTER.