CONTACT INFORMATION REVIEWS & MORE DATA
CONFLUENCE HEALTH HOSPITAL Ratings and Reviews
- Date Updated: July 31, 2024
- Address: 1201 S MILLER STREET, WENATCHEE, WA 98807
- Phone: (509) 662-1511
- Type: Acute Care Hospitals
- Ownership: Voluntary non-profit - Private
- Overall Rating:
- Perc. Patients Recommending: 74%
About CONFLUENCE HEALTH HOSPITAL
CONFLUENCE HEALTH HOSPITAL is a Acute Care Hospitals. It is in WENATCHEE, WA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 500016. It does provide emergency services. There are 531 medical professionals and 75 doctor groups affiliated with the hospital. On average at CONFLUENCE HEALTH HOSPITAL, emergency patients were charged $24,213. This is lower than the state average of $24,702. It is also lower than the national average of $25,828.
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CONFLUENCE HEALTH HOSPITAL to the national results for similar facilities.
Survey Question | Response |
---|---|
Patients who reported that their nurses "Always" communicated well | 77 % |
Patients who reported that their nurses "Sometimes" or "Never" communicated well | 4 % |
Patients who reported that their nurses "Usually" communicated well | 19 % |
Nurse communication - linear mean score | Not Applicable |
Nurse communication - star rating | Not Applicable |
Patients who reported that their nurses "Always" treated them with courtesy and respect | 88 % |
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 3 % |
Patients who reported that their nurses "Usually" treated them with courtesy and respect | 9 % |
Patients who reported that their nurses "Always" listened carefully to them | 74 % |
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 4 % |
Patients who reported that their nurses "Usually" listened carefully to them | 22 % |
Patients who reported that their nurses "Always" explained things in a way they could understand | 69 % |
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 5 % |
Patients who reported that their nurses "Usually" explained things in a way they could understand | 26 % |
Patients who reported that their doctors "Always" communicated well | 80 % |
Patients who reported that their doctors "Sometimes" or "Never" communicated well | 4 % |
Patients who reported that their doctors "Usually" communicated well | 16 % |
Doctor communication - linear mean score | Not Applicable |
Doctor communication - star rating | Not Applicable |
Patients who reported that their doctors "Always" treated them with courtesy and respect | 88 % |
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 2 % |
Patients who reported that their doctors "Usually" treated them with courtesy and respect | 10 % |
Patients who reported that their doctors "Always" listened carefully to them | 78 % |
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 4 % |
Patients who reported that their doctors "Usually" listened carefully to them | 18 % |
Patients who reported that their doctors "Always" explained things in a way they could understand | 73 % |
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 4 % |
Patients who reported that their doctors "Usually" explained things in a way they could understand | 23 % |
Patients who reported that they "Always" received help as soon as they wanted | 60 % |
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 8 % |
Patients who reported that they "Usually" received help as soon as they wanted | 32 % |
Staff responsiveness - linear mean score | Not Applicable |
Staff responsiveness - star rating | Not Applicable |
Patients who reported that they "Always" received help after using the call button as soon as they wanted | 56 % |
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 7 % |
Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 37 % |
Patients who reported that they "Always" received bathroom help as soon as they wanted | 64 % |
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 8 % |
Patients who reported that they "Usually" received bathroom help as soon as they wanted | 28 % |
Patients who reported that staff "Always" explained about medicines before giving it to them | 62 % |
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 16 % |
Patients who reported that staff "Usually" explained about medicines before giving it to them | 22 % |
Communication about medicines - linear mean score | Not Applicable |
Communication about medicines - star rating | Not Applicable |
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 76 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 7 % |
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 17 % |
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 48 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 25 % |
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 27 % |
Patients who reported that NO, they were not given information about what to do during their recovery at home | 11 % |
Patients who reported that YES, they were given information about what to do during their recovery at home | 89 % |
Discharge information - linear mean score | Not Applicable |
Discharge information - star rating | Not Applicable |
Patients who reported that NO, they did not discuss whether they would need help after discharge | 12 % |
Patients who reported that YES, they did discuss whether they would need help after discharge | 88 % |
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 9 % |
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 91 % |
Patients who "Agree" they understood their care when they left the hospital | 46 % |
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 4 % |
Patients who "Strongly Agree" they understood their care when they left the hospital | 50 % |
Care transition - linear mean score | Not Applicable |
Care transition - star rating | Not Applicable |
Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 51 % |
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 5 % |
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 44 % |
Patients who "Agree" that they understood their responsiblities in managing their health | 49 % |
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 4 % |
Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 47 % |
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 36 % |
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 4 % |
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 60 % |
Patients who reported that their room and bathroom were "Always" clean | 75 % |
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 6 % |
Patients who reported that their room and bathroom were "Usually" clean | 19 % |
Cleanliness - linear mean score | Not Applicable |
Cleanliness - star rating | Not Applicable |
Patients who reported that the area around their room was "Always" quiet at night | 57 % |
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 8 % |
Patients who reported that the area around their room was "Usually" quiet at night | 35 % |
Quietness - linear mean score | Not Applicable |
Quietness - star rating | Not Applicable |
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 6 % |
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 24 % |
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 70 % |
Overall hospital rating - linear mean score | Not Applicable |
Overall hospital rating - star rating | Not Applicable |
Patients who reported NO, they would probably not or definitely not recommend the hospital | 4 % |
Patients who reported YES, they would definitely recommend the hospital | 74 % |
Patients who reported YES, they would probably recommend the hospital | 22 % |
Recommend hospital - linear mean score | Not Applicable |
Recommend hospital - star rating | Not Applicable |
Summary star rating | Not Applicable |
Cost of CONFLUENCE HEALTH HOSPITAL, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CONFLUENCE HEALTH HOSPITAL provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for CONFLUENCE HEALTH HOSPITAL: Not Available
Detailed table for spending and period for patients at CONFLUENCE HEALTH HOSPITAL:
Type | Amount |
---|---|
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $10 |
Hospice (1 to 3 days Prior to Index Hospital Admission) | $0 |
Inpatient (1 to 3 days Prior to Index Hospital Admission) | $37 |
Outpatient (1 to 3 days Prior to Index Hospital Admission) | $623 |
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $15 |
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $6 |
Carrier (1 to 3 days Prior to Index Hospital Admission) | $907 |
Home Health Agency (During Index Hospital Admission) | $0 |
Hospice (During Index Hospital Admission) | $0 |
Inpatient (During Index Hospital Admission) | $12,910 |
Outpatient (During Index Hospital Admission) | $0 |
Skilled Nursing Facility (During Index Hospital Admission) | $0 |
Durable Medical Equipment (During Index Hospital Admission) | $16 |
Carrier (During Index Hospital Admission) | $1,545 |
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $452 |
Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $289 |
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $2,076 |
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $1,621 |
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $2,888 |
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $79 |
Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $739 |
Total (Complete Episode) | $24,213 |
Infection Rates at CONFLUENCE HEALTH HOSPITAL
These measures show how often patients at CONFLUENCE HEALTH HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
Infection Type | Score / Compare to National Average |
---|---|
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | -- / Better |
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 0.68 / Better |
Central Line Associated Bloodstream Infection: Number of Device Days | 6,428.00 / Better |
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 4.39 / Better |
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 0.00 / Better |
Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.00 / Better |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.18 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 1.91 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 6,100.00 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 4.27 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 3.00 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.70 / Same |
SSI - Colon Surgery: Lower Confidence Limit | 0.48 / Same |
SSI - Colon Surgery: Upper Confidence Limit | 2.90 / Same |
SSI - Colon Surgery: Number of Procedures | 141.00 / Same |
SSI - Colon Surgery: Predicted Cases | 3.82 / Same |
SSI - Colon Surgery: Observed Cases | 5.00 / Same |
SSI - Colon Surgery | 1.31 / Same |
SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Number of Procedures | 22.00 / Not Available |
SSI - Abdominal Hysterectomy: Predicted Cases | 0.17 / Not Available |
SSI - Abdominal Hysterectomy: Observed Cases | 0.00 / Not Available |
SSI - Abdominal Hysterectomy | Not Available / Not Available |
MRSA Bacteremia: Lower Confidence Limit | -- / Same |
MRSA Bacteremia: Upper Confidence Limit | 1.33 / Same |
MRSA Bacteremia: Patient Days | 47,487.00 / Same |
MRSA Bacteremia: Predicted Cases | 2.25 / Same |
MRSA Bacteremia: Observed Cases | 0.00 / Same |
MRSA Bacteremia | 0.00 / Same |
Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.30 / Better |
Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.95 / Better |
Clostridium Difficile (C.Diff): Patient Days | 44,840.00 / Better |
Clostridium Difficile (C.Diff): Predicted Cases | 21.55 / Better |
Clostridium Difficile (C.Diff): Observed Cases | 12.00 / Better |
Clostridium Difficile (C.Diff) | 0.56 / Better |
How CONFLUENCE HEALTH HOSPITAL Compares to Other Similar Facilities
This is how CONFLUENCE HEALTH HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.
Top Hospitals in WENATCHEE, WA
Worst Hospitals in WENATCHEE, WA
Percentages of Complications and Deaths at CONFLUENCE HEALTH HOSPITAL
Measure | Score | Compared to National Rates |
---|---|---|
Rate of complications for hip/knee replacement patients | 2.9% | SAME |
Death rate for heart attack patients | 11% | SAME |
Death rate for CABG surgery patients | 2.6% | SAME |
Death rate for COPD patients | 11% | SAME |
Death rate for heart failure patients | 13.1% | SAME |
Death rate for pneumonia patients | 17.6% | SAME |
Death rate for stroke patients | 16.5% | SAME |
Pressure ulcer rate | 1.18% | Worse |
Death rate among surgical inpatients with serious treatable complications | 192.85% | SAME |
Iatrogenic pneumothorax rate | 0.22% | SAME |
In-hospital fall with hip fracture rate | 0.08% | SAME |
Postoperative hemorrhage or hematoma rate | 3.2% | SAME |
Postoperative acute kidney injury requiring dialysis rate | 1.28% | SAME |
Postoperative respiratory failure rate | 6.96% | SAME |
Perioperative pulmonary embolism or deep vein thrombosis rate | 4.1% | SAME |
Postoperative sepsis rate | 4.32% | SAME |
Postoperative wound dehiscence rate | 1.57% | SAME |
Abdominopelvic accidental puncture or laceration rate | 1.63% | SAME |
CMS Medicare PSI 90: Patient safety and adverse events composite | 1.09% | SAME |
Skilled Nursing Facilities Near CONFLUENCE HEALTH HOSPITAL
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CONFLUENCE HEALTH HOSPITAL ranked by their CMS 5-Star Overall Rating.
Facility Name | Overall Rating |
---|---|
Regency Wenatchee Rehabiliation and Nursing Center | 5: |
Colonial Vista Post-Acute and Rehab Center | 4: |
Cashmere Post Acute | 2: |
Medical Groups Affiliated with CONFLUENCE HEALTH HOSPITAL
There are 531 doctors and 75 medical groups that are affiliated with CONFLUENCE HEALTH HOSPITAL.
Affiliated Doctor Groups
- CENTRAL WASHINGTON HEALTH SERVICES ASSOCIATION
- PROVIDENCE HEALTH AND SERVICES WASHINGTON
- MEDFORD RADIOLOGICAL GROUP PC
- EVERGREEN RADIA LLC
- RADIA CALIFORNIA RADIOLOGY MEDICAL GROUP INC
- RADIA INC P S
- SOUTH SOUND RADIOLOGISTS INC P S
- OKANOGAN COUNTY PUBLIC HOSPITAL DISTRICT NO. 3
- OKANOGAN COUNTY PUBLIC HOSPITAL DIST NO 4
- PROVIDENCE HEALTH AND SERVICES WASHINGTON
- KLICKITAT COUNTY PUBLIC HOSPITAL DISTRICT NO1
- HEALTHREACH COMMUNITY HEALTH CENTERS
- SWEDISH HEALTH SERVICES
- SWEDISH HEALTH SERVICES
- RADIA IMAGING CENTER HOLDINGS LLC
- OPTUM CARE WASHINGTON PLLC
- CREEK VALLEY HEALTH CLINIC
- COLUMBIA VALLEY COMMUNITY HEALTH
- MULTICARE HEALTH SYSTEM
- CHELAN COUNTY PUBLIC HOSPITAL DISTRICT NO. 1
- SWEDISH RADIA IMAGING CENTER AT EDMONDS LLC
- HURLEY MEDICAL CENTER
- IMAGING GROUP OF DELAWARE PA
- RADIOLOGY AFFILIATES OF CENTRAL NEW JERSEY P C
- EMPIRE STATE RADIOLOGY P C
- GREENSBORO RADIOLOGY PA
- MORI BEAN AND BROOKS INC
- IMAGING ASSOCIATES OF MICHIGAN PLLC
- PARTNERSHIP HEALTH CENTER INC
- CEDARS-SINAI MEDICAL CARE FOUNDATION
- ST ANTHONY HOSPITAL
- WEST SOUND EMERGENCY PHYSICIANS PLLC
- CAREY STROM M.D. APC
- CATHOLIC CHARITIES OF THE DIOCESE OF YAKIMA
- CARNEGIE INDIAN HEALTH CENTER
- OKANOGAN DOUGLAS COUNTY HOSPITAL DIST 1
- CENTRAL WASHINGTON SLEEP DIAGNOSTIC CENTER PLLC
- COMMUNITY HEALTH OF CENTRAL WASHINGTON
- FAMILY HEALTH CENTERS
- PUBLIC HOSPITAL DISTRICT NO 4 KING COUNTY WASHINGTON
- RADIOLOGY ASSOCIATES PA
- ST VINCENT MEDICAL GROUP INC
- MOUNTAIN VIEW HOSPITAL LLC
- FOOT AND ANKLE CENTER OF WENATCHEE, P.S.
- PROVIDENCE HEALTH AND SERVICE- WASHINGTON
- THE ASSOCIATION OF UNIVERSITY PHYSICIANS
- BAPTIST PHYSICIAN NETWORK
- CHICKASAW NATION DIVISION OF HEALTH
- PRAIRIE DU CHIEN MEMORIAL HOSPITAL ASSOCIATION, INC.
- TOWER IMAGING MEDICAL ASSOCIATES INC
- ADVANCED IMAGING OF SOUTH BAY, INC.
- PUBLIC HOSPITAL DIST NO 1 SKAGIT
- COMMUNITY HEALTH CENTERS OF THE RUTLAND REGION INC
- WENATCHEE RELIEF INC
- MOSES LAKE COMMUNITY HEALTH CENTER
- INTEGRA IMAGING PS
- INLAND IMAGING LLC
- PHYSICIANS IMMEDIATE CARE AND MEDICAL CENTERS PS
- SOUND MENTAL HEALTH
- GRANT COUNTY PUBLIC HOSPITAL DISTRICT 1
- STEPHEN HOLTZCLAW MD PC
- NORTHERN INYO HEALTHCARE DISTRICT
- INTERMOUNTAIN HEALTHCARE SERVICES, INC
- ADVANCED UROLOGY PLLC
- KALISPELL REGIONAL MEDICAL CENTER INC
- RAINIER SPRINGS PHYSICIAN GROUP LLC
- AMERICAN BEHAVIORAL HEALTH SYSTEMS, INC.
- WILLAMETTE VALLEY CLINICS LLC
- COUNTY OF SANTA CLARA
- COUNTY OF FRESNO
- GLACIER EYE CLINIC PC
- ST ALEXIUS MEDICAL CENTER
- KITTITAS COUNTY PUBLIC HOSPITAL DIST 1
- BROOKDALE HOSPITAL MEDICAL CENTER
- DLP CONEMAUGH PHYSICIAN PRACTICES LLC
The list of medical professionals associated with CONFLUENCE HEALTH HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with CONFLUENCE HEALTH HOSPITAL.
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