BAYSTATE MEDICAL CENTER Ratings and Reviews

About BAYSTATE MEDICAL CENTER

BAYSTATE MEDICAL CENTER is a Acute Care Hospitals. It is in SPRINGFIELD, MA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220077. It does provide emergency services. There are 1,537 medical professionals and 176 doctor groups affiliated with the hospital. On average at BAYSTATE MEDICAL CENTER, emergency patients were charged $25,838. This is higher than the state average of $24,534. It is also higher than the national average of $25,828.

Quick Links to BAYSTATE MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAYSTATE MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	71 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	22 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	67 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	71 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	21 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	14 %
Patients who reported that their doctors "Always" listened carefully to them	70 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	22 %
Patients who reported that their doctors "Always" explained things in a way they could understand	64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	26 %
Patients who reported that they "Always" received help as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	20 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	44 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	22 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	52 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	28 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	15 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	19 %
Patients who reported that YES, they did discuss whether they would need help after discharge	81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	44 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	36 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	52 %
Patients who reported that their room and bathroom were "Always" clean	64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	44 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	21 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	15 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	60 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	9 %
Patients who reported YES, they would definitely recommend the hospital	63 %
Patients who reported YES, they would probably recommend the hospital	28 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of BAYSTATE MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAYSTATE MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BAYSTATE MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at BAYSTATE MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$25
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$57
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$295
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$22
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$12
Carrier (1 to 3 days Prior to Index Hospital Admission)	$842
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,674
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$19
Carrier (During Index Hospital Admission)	$1,435
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$994
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$130
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,237
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$922
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,673
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$110
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,391
Total (Complete Episode)	$25,838

Infection Rates at BAYSTATE MEDICAL CENTER

These measures show how often patients at BAYSTATE MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.50 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.26 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	19,793.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	22.16 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	18.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.81 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.26 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.73 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	22,902.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	33.30 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	15.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.45 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.55 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.73 / Same
SSI - Colon Surgery: Number of Procedures	426.00 / Same
SSI - Colon Surgery: Predicted Cases	11.83 / Same
SSI - Colon Surgery: Observed Cases	12.00 / Same
SSI - Colon Surgery	1.02 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.37 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.77 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	389.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	3.48 / Same
SSI - Abdominal Hysterectomy: Observed Cases	4.00 / Same
SSI - Abdominal Hysterectomy	1.15 / Same
MRSA Bacteremia: Lower Confidence Limit	0.28 / Better
MRSA Bacteremia: Upper Confidence Limit	0.88 / Better
MRSA Bacteremia: Patient Days	212,437.00 / Better
MRSA Bacteremia: Predicted Cases	23.12 / Better
MRSA Bacteremia: Observed Cases	12.00 / Better
MRSA Bacteremia	0.52 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.51 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.75 / Better
Clostridium Difficile (C.Diff): Patient Days	193,141.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	164.90 / Better
Clostridium Difficile (C.Diff): Observed Cases	103.00 / Better
Clostridium Difficile (C.Diff)	0.63 / Better

How BAYSTATE MEDICAL CENTER Compares to Other Similar Facilities

This is how BAYSTATE MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SPRINGFIELD, MA

Worst Hospitals in SPRINGFIELD, MA

Percentages of Complications and Deaths at BAYSTATE MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2%	Better
Death rate for heart attack patients	11.7%	SAME
Death rate for CABG surgery patients	3.2%	SAME
Death rate for COPD patients	9.1%	SAME
Death rate for heart failure patients	12.2%	SAME
Death rate for pneumonia patients	19.3%	SAME
Death rate for stroke patients	15.8%	SAME
Pressure ulcer rate	2.25%	Worse
Death rate among surgical inpatients with serious treatable complications	181.11%	SAME
Iatrogenic pneumothorax rate	0.17%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	4.09%	Worse
Postoperative acute kidney injury requiring dialysis rate	1.85%	SAME
Postoperative respiratory failure rate	9.73%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.34%	SAME
Postoperative sepsis rate	7.34%	SAME
Postoperative wound dehiscence rate	1.89%	SAME
Abdominopelvic accidental puncture or laceration rate	1.85%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.58%	Worse

Skilled Nursing Facilities Near BAYSTATE MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BAYSTATE MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
West Hartford Health and Rehabilitation Center	5:
Manchester Rehabilitation and Healthcare Center	5:
Caleb Hitchcock Health Center	5:
Cherry Brook Health Care Center	5:
Seabury	5:
Mclean Health Center	5:
St Joseph's Residence	5:
Life Care Center of Wilbraham	5:
Mary's Meadow at Providence Place	5:
Quaboag Rehabilitation and Skilled Care Facility	5:
Avon Health Center	4:
Hebrew Center For Health and Rehabilitation	4:
Saint Mary Home	4:
Touchpoints at Bloomfield	4:
Complete Care at Kimberly Hall-South	4:
Vernon Rehabilitation and Healthcare Center	4:
Touchpoints at Chestnut	4:
Evergreen Center For Health and Rehabilitation	4:
Chestnut Hill of East Longmeadow	4:
Julian J Levitt Family Nursing Home	4:
Agawam South Rehab and Nursing	4:
Loomis Lakeside at Reeds Landing	4:
Vantage at Westfield LLC	4:
Palmer Healthcare Center	4:
Mont Marie Rehabilitation and Healthcare Center	4:
Renaissance Manor On Cabot	4:
Care One at Holyoke	4:
Care One at Northampton	4:
Touchpoints at Manchester	3:
Mansfield Center For Nursing and Rehabilitation	3:
Bloomfield Health Care Center	3:
Fresh River Healthcare	3:
Meadowbrook of Granby	3:
Suffield House Rehabilitation and Healthcare Cente	3:
Vantage at Hampden LLC	3:
East Longmeadow Skilled Nursing Center	3:
Agawam East Rehab and Nursing	3:
Agawam West Rehab and Nursing	3:
Agawam North Rehab and Nursing	3:
Mission Care at Holyoke	3:
Day Brook Village Senior Living	3:
Linda Manor Extended Care Facility	3:
Elaine Center at Hadley	3:
Chelsea Place Care Center	2:
Apple Rehab Avon	2:
Complete Care at Fox Hill	2:
Windsor Health and Rehabilitation Center, LLC	2:
Woodlake at Tolland Rehabilitation and Nursing Cente	2:
Ark Healthcare and Rehabilitation at Governor's Hous	2:
Parkway Pavilion Health and Rehabilitation Center	2:
Chicopee Rehabilitation and Nursing	2:
Center For Extended Care at Amherst	2:
Riverside Health and Rehabilitation	1:
Valerie Manor	1:
Complete Care at Kimberly Hall North	1:
Bickford Health Care Center	1:
Care One at Redstone	1:
Sixteen Acres Healthcare Center	1:
Westfield Gardens Nursing and Rehab	1:
Vantage at Wilbraham LLC	1:
Bear Mountain at West Springfield	1:
Regalcare at Holyoke	1:
Pioneer Valley Health and Rehabilitation	1:
Highview of Northampton	1:

Medical Groups Affiliated with BAYSTATE MEDICAL CENTER

There are 1,537 doctors and 176 medical groups that are affiliated with BAYSTATE MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with BAYSTATE MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with BAYSTATE MEDICAL CENTER.