MANCHESTER MEMORIAL HOSPITAL Ratings and Reviews

About MANCHESTER MEMORIAL HOSPITAL

MANCHESTER MEMORIAL HOSPITAL is a Acute Care Hospitals. It is in MANCHESTER, CT. Its type of ownership is Proprietary. The facility's Medicare ID is 70027. It does provide emergency services. There are 388 medical professionals and 115 doctor groups affiliated with the hospital. On average at MANCHESTER MEMORIAL HOSPITAL, emergency patients were charged $23,348. This is lower than the state average of $25,960. It is also lower than the national average of $25,828.

Quick Links to MANCHESTER MEMORIAL HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MANCHESTER MEMORIAL HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	67 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	79 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	65 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	26 %
Patients who reported that they "Always" received help as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	51 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	29 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	21 %
Patients who reported that YES, they did discuss whether they would need help after discharge	79 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	50 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	43 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	55 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	35 %
Patients who "Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	46 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	50 %
Patients who reported that their room and bathroom were "Always" clean	71 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	48 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	17 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	13 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	62 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	11 %
Patients who reported YES, they would definitely recommend the hospital	61 %
Patients who reported YES, they would probably recommend the hospital	28 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of MANCHESTER MEMORIAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MANCHESTER MEMORIAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MANCHESTER MEMORIAL HOSPITAL: Not Available

Detailed table for spending and period for patients at MANCHESTER MEMORIAL HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$24
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$0
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$162
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$13
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$3
Carrier (1 to 3 days Prior to Index Hospital Admission)	$781
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,276
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$7
Carrier (During Index Hospital Admission)	$1,159
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$971
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$192
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,308
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$798
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,819
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$50
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,785
Total (Complete Episode)	$23,348

Infection Rates at MANCHESTER MEMORIAL HOSPITAL

These measures show how often patients at MANCHESTER MEMORIAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	-- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.33 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	2,096.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	2.25 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.22 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.37 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,713.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	3.45 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.87 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.03 / Same
SSI - Colon Surgery: Upper Confidence Limit	3.17 / Same
SSI - Colon Surgery: Number of Procedures	62.00 / Same
SSI - Colon Surgery: Predicted Cases	1.56 / Same
SSI - Colon Surgery: Observed Cases	1.00 / Same
SSI - Colon Surgery	0.64 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	114.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.85 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	-- / Same
MRSA Bacteremia: Upper Confidence Limit	2.02 / Same
MRSA Bacteremia: Patient Days	28,927.00 / Same
MRSA Bacteremia: Predicted Cases	1.49 / Same
MRSA Bacteremia: Observed Cases	0.00 / Same
MRSA Bacteremia	0.00 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.10 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.72 / Better
Clostridium Difficile (C.Diff): Patient Days	24,953.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	13.34 / Better
Clostridium Difficile (C.Diff): Observed Cases	4.00 / Better
Clostridium Difficile (C.Diff)	0.30 / Better

How MANCHESTER MEMORIAL HOSPITAL Compares to Other Similar Facilities

This is how MANCHESTER MEMORIAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MANCHESTER, CT

Worst Hospitals in MANCHESTER, CT

Percentages of Complications and Deaths at MANCHESTER MEMORIAL HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.3%	SAME
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.3%	SAME
Death rate for heart failure patients	11.3%	SAME
Death rate for pneumonia patients	15.4%	SAME
Death rate for stroke patients	13.2%	SAME
Pressure ulcer rate	0.74%	SAME
Death rate among surgical inpatients with serious treatable complications	160.72%	SAME
Iatrogenic pneumothorax rate	0.21%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.59%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.48%	SAME
Postoperative respiratory failure rate	13.28%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.7%	SAME
Postoperative sepsis rate	4.95%	SAME
Postoperative wound dehiscence rate	1.87%	SAME
Abdominopelvic accidental puncture or laceration rate	0.97%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.14%	SAME

Skilled Nursing Facilities Near MANCHESTER MEMORIAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MANCHESTER MEMORIAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Pilgrim Manor	5:
John L. Levitow Health Care Center	5:
Livewell Connecticut	5:
Jerome Home	5:
Southington Care Center	5:
West Hartford Health and Rehabilitation Center	5:
Caleb Hitchcock Health Center	5:
St Joseph's Residence	5:
Seabury	5:
Manchester Rehabilitation and Healthcare Center	5:
Cherry Brook Health Care Center	5:
Connecticut Baptist Homes, Inc	5:
Portland Care and Rehab Center	5:
Chestelm Health and Rehabilitation Center	5:
Mclean Health Center	5:
Jefferson House	4:
Evergreen Center For Health and Rehabilitation	4:
Hebrew Center For Health and Rehabilitation	4:
Touchpoints at Bloomfield	4:
60 West	4:
Maple View Health and Rehabilitation Center	4:
The Pines at Bristol For Nursing and Rehabilitation	4:
Vantage at Westfield LLC	4:
Monsignor Bojnowski Manor	4:
Complete Care at Kimberly Hall-South	4:
Chestnut Hill of East Longmeadow	4:
Avon Health Center	4:
Touchpoints at Chestnut	4:
Julian J Levitt Family Nursing Home	4:
Saint Mary Home	4:
Norwich Sub-Acute and Nursing	4:
Vernon Rehabilitation and Healthcare Center	4:
The Curtis Home St Elizabeth Center	4:
Countryside Manor of Bristol	4:
Loomis Lakeside at Reeds Landing	4:
The Bradley Home and Pavilion	4:
Trinity Hill Care Center	4:
Agawam South Rehab and Nursing	4:
Water's Edge Center For Health and Rehab	4:
Ingraham Manor	4:
Autumn Lake Healthcare at New Britain	4:
Twin Maples Healthcare, Inc	4:
Complete Care at Meriden	3:
Touchpoints at Manchester	3:
Mansfield Center For Nursing and Rehabilitation	3:
Bloomfield Health Care Center	3:
Masonicare Health Center	3:
Regency House Nursing and Rehabilitation Center	3:
Fresh River Healthcare	3:
Cobalt Lodge Health Care and Rehabilitation Center	3:
Meadowbrook of Granby	3:
Suffield House Rehabilitation and Healthcare Cente	3:
Apple Rehab Colchester	3:
Vantage at Hampden LLC	3:
East Longmeadow Skilled Nursing Center	3:
Agawam North Rehab and Nursing	3:
Elim Park Baptist Home, Inc	3:
Agawam East Rehab and Nursing	3:
Agawam West Rehab and Nursing	3:
Glastonbury Health Care Center, Inc	3:
Bel-Air Manor Nursing and Rehabilitation Center	3:
Parkville Care Center	3:
Apple Rehab Coccomo	3:
St Joseph's Living Center, Inc	3:
Marlborough Health and Rehabilitation Center	2:
Cheshire House Health Care Fac	2:
Apple Rehab Avon	2:
Civita Care Center at Newington	2:
Complete Care at Fox Hill	2:
Windsor Health and Rehabilitation Center, LLC	2:
Woodlake at Tolland Rehabilitation and Nursing Cente	2:
Ark Healthcare and Rehabilitation at Governor's Hous	2:
Village Green of Bristol Rehab and Health Center	2:
Sheriden Woods Health Care Center	2:
Parkway Pavilion Health and Rehabilitation Center	2:
Douglas Manor	2:
Silver Springs Care Center	2:
Avery Nursing Home/noble Building	2:
Autumn Lake Healthcare at Cromwell	2:
Westside Care Center	2:
Ledgecrest Health Care Center	2:
Chelsea Place Care Center	2:
Apple Rehab Rocky Hill	1:
Wadsworth Glen Health Care and Rehabilitation Cent	1:
Complete Care at Kimberly Hall North	1:
Civita Care Center at Cheshire	1:
Bickford Health Care Center	1:
Skyview Rehab and Nursing	1:
Apple Rehab Farmington Valley	1:
Care One at Redstone	1:
Complete Care at Harrington Court	1:
Sixteen Acres Healthcare Center	1:
Salmon Brook Rehab and Nursing	1:
The Summit at Plantsville	1:
Vanderman Place	1:
Amberwoods of Farmington	1:
Meriden Health and Rehab	1:
Autumn Lake Healthcare at West Hartford	1:
Apple Rehab Cromwell	1:
Apple Rehab Uncasville	1:

Medical Groups Affiliated with MANCHESTER MEMORIAL HOSPITAL

There are 388 doctors and 115 medical groups that are affiliated with MANCHESTER MEMORIAL HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with MANCHESTER MEMORIAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with MANCHESTER MEMORIAL HOSPITAL.