ST FRANCIS HOSPITAL & MEDICAL CENTER Ratings and Reviews

About ST FRANCIS HOSPITAL & MEDICAL CENTER

ST FRANCIS HOSPITAL & MEDICAL CENTER is a Acute Care Hospitals. It is in HARTFORD, CT. Its type of ownership is Voluntary non-profit - Church. The facility's Medicare ID is 70002. It does provide emergency services. There are 654 medical professionals and 114 doctor groups affiliated with the hospital. On average at ST FRANCIS HOSPITAL & MEDICAL CENTER, emergency patients were charged $27,399. This is higher than the state average of $25,960. It is also higher than the national average of $25,828.

Quick Links to ST FRANCIS HOSPITAL & MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ST FRANCIS HOSPITAL & MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	68 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	10 %
Patients who reported that their nurses "Usually" communicated well	22 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	75 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	7 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	18 %
Patients who reported that their nurses "Always" listened carefully to them	63 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	11 %
Patients who reported that their nurses "Usually" listened carefully to them	26 %
Patients who reported that their nurses "Always" explained things in a way they could understand	64 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	13 %
Patients who reported that their doctors "Always" listened carefully to them	72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	67 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	24 %
Patients who reported that they "Always" received help as soon as they wanted	44 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	23 %
Patients who reported that they "Usually" received help as soon as they wanted	33 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	42 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	24 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	46 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	23 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	31 %
Patients who reported that staff "Always" explained about medicines before giving it to them	51 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	30 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	17 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	44 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	44 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	38 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	52 %
Patients who reported that their room and bathroom were "Always" clean	59 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	18 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	45 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	19 %
Patients who reported that the area around their room was "Usually" quiet at night	36 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	17 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	57 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	11 %
Patients who reported YES, they would definitely recommend the hospital	59 %
Patients who reported YES, they would probably recommend the hospital	30 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of ST FRANCIS HOSPITAL & MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ST FRANCIS HOSPITAL & MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ST FRANCIS HOSPITAL & MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at ST FRANCIS HOSPITAL & MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$21
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$49
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$141
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$29
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$834
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,313
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$16
Carrier (During Index Hospital Admission)	$1,609
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$1,014
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$163
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,716
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$875
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,929
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$101
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,579
Total (Complete Episode)	$27,399

Infection Rates at ST FRANCIS HOSPITAL & MEDICAL CENTER

These measures show how often patients at ST FRANCIS HOSPITAL & MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.32 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.31 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	10,576.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	11.64 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	8.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.69 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.20 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.89 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	12,079.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	15.52 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	7.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.45 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.26 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.95 / Same
SSI - Colon Surgery: Number of Procedures	196.00 / Same
SSI - Colon Surgery: Predicted Cases	4.96 / Same
SSI - Colon Surgery: Observed Cases	4.00 / Same
SSI - Colon Surgery	0.81 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.42 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	4.44 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	221.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.84 / Same
SSI - Abdominal Hysterectomy: Observed Cases	3.00 / Same
SSI - Abdominal Hysterectomy	1.63 / Same
MRSA Bacteremia: Lower Confidence Limit	0.05 / Better
MRSA Bacteremia: Upper Confidence Limit	0.97 / Better
MRSA Bacteremia: Patient Days	94,014.00 / Better
MRSA Bacteremia: Predicted Cases	6.79 / Better
MRSA Bacteremia: Observed Cases	2.00 / Better
MRSA Bacteremia	0.30 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.47 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.89 / Better
Clostridium Difficile (C.Diff): Patient Days	86,177.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	59.33 / Better
Clostridium Difficile (C.Diff): Observed Cases	39.00 / Better
Clostridium Difficile (C.Diff)	0.66 / Better

How ST FRANCIS HOSPITAL & MEDICAL CENTER Compares to Other Similar Facilities

This is how ST FRANCIS HOSPITAL & MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HARTFORD, CT

Worst Hospitals in HARTFORD, CT

Percentages of Complications and Deaths at ST FRANCIS HOSPITAL & MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.7%	SAME
Death rate for heart attack patients	11.1%	SAME
Death rate for CABG surgery patients	2.4%	SAME
Death rate for COPD patients	10.1%	SAME
Death rate for heart failure patients	11.5%	SAME
Death rate for pneumonia patients	17.9%	SAME
Death rate for stroke patients	17.5%	Worse
Pressure ulcer rate	0.4%	SAME
Death rate among surgical inpatients with serious treatable complications	184.82%	SAME
Iatrogenic pneumothorax rate	0.36%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.13%	SAME
Postoperative acute kidney injury requiring dialysis rate	2.02%	SAME
Postoperative respiratory failure rate	7.15%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	5.19%	SAME
Postoperative sepsis rate	7.09%	SAME
Postoperative wound dehiscence rate	2.42%	SAME
Abdominopelvic accidental puncture or laceration rate	0.83%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.07%	SAME

Skilled Nursing Facilities Near ST FRANCIS HOSPITAL & MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ST FRANCIS HOSPITAL & MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Mclean Health Center	5:
Cherry Brook Health Care Center	5:
Caleb Hitchcock Health Center	5:
John L. Levitow Health Care Center	5:
West Hartford Health and Rehabilitation Center	5:
Seabury	5:
Manchester Rehabilitation and Healthcare Center	5:
Southington Care Center	5:
Chestelm Health and Rehabilitation Center	5:
St Joseph's Residence	5:
Connecticut Baptist Homes, Inc	5:
Livewell Connecticut	5:
Portland Care and Rehab Center	5:
Jerome Home	5:
Pilgrim Manor	5:
Complete Care at Middlebury	4:
Evergreen Center For Health and Rehabilitation	4:
Avon Health Center	4:
Complete Care at Kimberly Hall-South	4:
The Bradley Home and Pavilion	4:
Touchpoints at Bloomfield	4:
Water's Edge Center For Health and Rehab	4:
Touchpoints at Chestnut	4:
Ingraham Manor	4:
Hebrew Center For Health and Rehabilitation	4:
Cook Willow Health and Rehabilitation Center, Inc.	4:
60 West	4:
Maple View Health and Rehabilitation Center	4:
Vernon Rehabilitation and Healthcare Center	4:
Agawam South Rehab and Nursing	4:
Saint Mary Home	4:
Jefferson House	4:
Autumn Lake Healthcare at New Britain	4:
Loomis Lakeside at Reeds Landing	4:
The Curtis Home St Elizabeth Center	4:
Monsignor Bojnowski Manor	4:
Julian J Levitt Family Nursing Home	4:
Chestnut Hill of East Longmeadow	4:
Countryside Manor of Bristol	4:
Twin Maples Healthcare, Inc	4:
The Pines at Bristol For Nursing and Rehabilitation	4:
Trinity Hill Care Center	4:
Vantage at Westfield LLC	4:
Autumn Lake Healthcare at Bucks Hill	4:
Bel-Air Manor Nursing and Rehabilitation Center	3:
Complete Care at Meriden	3:
Touchpoints at Manchester	3:
Mansfield Center For Nursing and Rehabilitation	3:
Masonicare Health Center	3:
Bloomfield Health Care Center	3:
Regency House Nursing and Rehabilitation Center	3:
Cobalt Lodge Health Care and Rehabilitation Center	3:
Fresh River Healthcare	3:
Mattatuck Health Care Facility, Inc.	3:
Meadowbrook of Granby	3:
Suffield House Rehabilitation and Healthcare Cente	3:
Elim Park Baptist Home, Inc	3:
Apple Rehab Coccomo	3:
Agawam North Rehab and Nursing	3:
Agawam West Rehab and Nursing	3:
Waterbury Center For Nursing and Rehabilitation LLC	3:
Vantage at Hampden LLC	3:
East Longmeadow Skilled Nursing Center	3:
Glastonbury Health Care Center, Inc	3:
Apple Rehab Colchester	3:
Agawam East Rehab and Nursing	3:
Parkville Care Center	3:
Westside Care Center	2:
Autumn Lake Healthcare at Cromwell	2:
Chelsea Place Care Center	2:
Cheshire House Health Care Fac	2:
Apple Rehab Avon	2:
Ledgecrest Health Care Center	2:
Marlborough Health and Rehabilitation Center	2:
Torrington Center For Nursing and Rehabilitation LLC	2:
Berkshire Rehabilitation and Skilled Care Center	2:
Civita Care Center at Newington	2:
Complete Care at Fox Hill	2:
Windsor Health and Rehabilitation Center, LLC	2:
Woodlake at Tolland Rehabilitation and Nursing Cente	2:
Ark Healthcare and Rehabilitation at Governor's Hous	2:
Parkway Pavilion Health and Rehabilitation Center	2:
Village Green of Bristol Rehab and Health Center	2:
Silver Springs Care Center	2:
Sheriden Woods Health Care Center	2:
Complete Care at Glendale	2:
Avery Nursing Home/noble Building	2:
Riverside Health and Rehabilitation	1:
Apple Rehab Cromwell	1:
Litchfield Woods Health Care Center	1:
Wadsworth Glen Health Care and Rehabilitation Cent	1:
Wolcott Hall Nursing Center Inc	1:
Civita Care Center at Cheshire	1:
Valerie Manor	1:
Skyview Rehab and Nursing	1:
Abbott Terrace Health Center	1:
Apple Rehab Rocky Hill	1:
Complete Care at Kimberly Hall North	1:
Bickford Health Care Center	1:
Care One at Redstone	1:

Medical Groups Affiliated with ST FRANCIS HOSPITAL & MEDICAL CENTER

There are 654 doctors and 114 medical groups that are affiliated with ST FRANCIS HOSPITAL & MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with ST FRANCIS HOSPITAL & MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with ST FRANCIS HOSPITAL & MEDICAL CENTER.