WILLIAM W BACKUS HOSPITAL Ratings and Reviews

About WILLIAM W BACKUS HOSPITAL

WILLIAM W BACKUS HOSPITAL is a Acute Care Hospitals. It is in NORWICH, CT. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 70024. It does provide emergency services. There are 586 medical professionals and 115 doctor groups affiliated with the hospital. On average at WILLIAM W BACKUS HOSPITAL, emergency patients were charged $22,747. This is lower than the state average of $25,960. It is also lower than the national average of $25,828.

Quick Links to WILLIAM W BACKUS HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for WILLIAM W BACKUS HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	4 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	14 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	23 %
Patients who reported that their nurses "Always" explained things in a way they could understand	71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	12 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	20 %
Patients who reported that they "Always" received help as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	14 %
Patients who reported that they "Usually" received help as soon as they wanted	34 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	15 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	36 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	32 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	33 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	12 %
Patients who reported that YES, they were given information about what to do during their recovery at home	88 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	12 %
Patients who reported that YES, they did discuss whether they would need help after discharge	88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	47 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	56 %
Patients who reported that their room and bathroom were "Always" clean	71 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	9 %
Patients who reported that their room and bathroom were "Usually" clean	20 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	42 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	21 %
Patients who reported that the area around their room was "Usually" quiet at night	37 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	29 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	60 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	64 %
Patients who reported YES, they would probably recommend the hospital	29 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of WILLIAM W BACKUS HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the WILLIAM W BACKUS HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for WILLIAM W BACKUS HOSPITAL: Not Available

Detailed table for spending and period for patients at WILLIAM W BACKUS HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$32
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$41
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$106
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$17
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$14
Carrier (1 to 3 days Prior to Index Hospital Admission)	$736
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,357
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$15
Carrier (During Index Hospital Admission)	$1,243
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$790
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$127
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,415
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$876
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,389
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$154
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,433
Total (Complete Episode)	$22,747

Infection Rates at WILLIAM W BACKUS HOSPITAL

These measures show how often patients at WILLIAM W BACKUS HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.42 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	2.56 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	6,463.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	4.33 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	5.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.15 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	-- / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.83 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	5,123.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	3.59 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.00 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.01 / Better
SSI - Colon Surgery: Upper Confidence Limit	0.92 / Better
SSI - Colon Surgery: Number of Procedures	207.00 / Better
SSI - Colon Surgery: Predicted Cases	5.34 / Better
SSI - Colon Surgery: Observed Cases	1.00 / Better
SSI - Colon Surgery	0.19 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	81.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.76 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.16 / Same
MRSA Bacteremia: Upper Confidence Limit	3.16 / Same
MRSA Bacteremia: Patient Days	55,279.00 / Same
MRSA Bacteremia: Predicted Cases	2.09 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.96 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.09 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.53 / Better
Clostridium Difficile (C.Diff): Patient Days	53,602.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	20.86 / Better
Clostridium Difficile (C.Diff): Observed Cases	5.00 / Better
Clostridium Difficile (C.Diff)	0.24 / Better

How WILLIAM W BACKUS HOSPITAL Compares to Other Similar Facilities

This is how WILLIAM W BACKUS HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in NORWICH, CT

Worst Hospitals in NORWICH, CT

Percentages of Complications and Deaths at WILLIAM W BACKUS HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.4%	SAME
Death rate for heart attack patients	12.4%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	7%	SAME
Death rate for heart failure patients	11.3%	SAME
Death rate for pneumonia patients	18.4%	SAME
Death rate for stroke patients	11.1%	SAME
Pressure ulcer rate	0.84%	SAME
Death rate among surgical inpatients with serious treatable complications	156.3%	SAME
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.04%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.89%	SAME
Postoperative respiratory failure rate	4.66%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.64%	SAME
Postoperative sepsis rate	5.46%	SAME
Postoperative wound dehiscence rate	2.15%	SAME
Abdominopelvic accidental puncture or laceration rate	1.06%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.91%	SAME

Skilled Nursing Facilities Near WILLIAM W BACKUS HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near WILLIAM W BACKUS HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Bride Brook Rehabilitation and Nursing Center	5:
Essex Meadows Health Center	5:
Royal of Westerly Nursing Center	5:
Fairview	5:
Avalon Health Care Center at Stoneridge	5:
Chestelm Health and Rehabilitation Center	5:
Manchester Rehabilitation and Healthcare Center	5:
Pierce Memorial Baptist Home, Inc.	5:
Davis Place	5:
Westview Health Care Center	5:
Norwich Sub-Acute and Nursing	4:
Alpine Nursing Home Inc	4:
Colonial Health and Rehab Center of Plainfield, LLC	4:
Vernon Rehabilitation and Healthcare Center	4:
Complete Care at Groton Regency	3:
Harbor Village North Health and Rehabilitation Cen	3:
Pendleton Rehabilitation and Nursing Center	3:
Westerly Health Center	3:
Aaron Manor Nursing and Rehabilitation	3:
Cobalt Lodge Health Care and Rehabilitation Center	3:
Kingston Center For Rehabilitation and Health Care	3:
Apple Rehab Colchester	3:
St Joseph's Living Center, Inc	3:
Glastonbury Health Care Center, Inc	3:
Touchpoints at Manchester	3:
Mansfield Center For Nursing and Rehabilitation	3:
Gladeview Health Care Center	2:
New London Sub-Acute and Nursing	2:
Apple Rehab Clipper	2:
Apple Rehab Mystic	2:
Beechwood	2:
Mystic Healthcare and Rehabilitation Center, LLC	2:
Marlborough Health and Rehabilitation Center	2:
Douglas Manor	2:
Westside Care Center	2:
Complete Care at Fox Hill	2:
Woodlake at Tolland Rehabilitation and Nursing Cente	2:
Apple Rehab Saybrook	1:
Bayview Health Care	1:
Greentree Manor Nursing and Rehabilitation Center	1:
Apple Rehab Uncasville	1:
Complete Care at Harrington Court	1:
Villa Maria Nursing and Rehabilitation Community	1:
Vanderman Place	1:

Medical Groups Affiliated with WILLIAM W BACKUS HOSPITAL

There are 586 doctors and 115 medical groups that are affiliated with WILLIAM W BACKUS HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with WILLIAM W BACKUS HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with WILLIAM W BACKUS HOSPITAL.