NOVANT HEALTH MATTHEWS MEDICAL CENTER Ratings and Reviews

About NOVANT HEALTH MATTHEWS MEDICAL CENTER

NOVANT HEALTH MATTHEWS MEDICAL CENTER is a Acute Care Hospitals. It is in MATTHEWS, NC. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 340171. It does provide emergency services. There are 667 medical professionals and 95 doctor groups affiliated with the hospital. On average at NOVANT HEALTH MATTHEWS MEDICAL CENTER, emergency patients were charged $20,507. This is lower than the state average of $24,303. It is also lower than the national average of $25,828.

Quick Links to NOVANT HEALTH MATTHEWS MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NOVANT HEALTH MATTHEWS MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	20 %
Patients who reported that they "Usually" received help as soon as they wanted	25 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	21 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	21 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	90 %
Patients who "Agree" they understood their care when they left the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	4 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	5 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	44 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	3 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	53 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	58 %
Patients who reported that their room and bathroom were "Always" clean	62 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	15 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	10 %
Patients who reported that the area around their room was "Usually" quiet at night	29 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	67 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	68 %
Patients who reported YES, they would probably recommend the hospital	26 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of NOVANT HEALTH MATTHEWS MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NOVANT HEALTH MATTHEWS MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NOVANT HEALTH MATTHEWS MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at NOVANT HEALTH MATTHEWS MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$10
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$57
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$105
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$8
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$4
Carrier (1 to 3 days Prior to Index Hospital Admission)	$706
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$9,796
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$16
Carrier (During Index Hospital Admission)	$1,428
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$888
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$243
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,936
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$713
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,306
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$124
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,167
Total (Complete Episode)	$20,507

Infection Rates at NOVANT HEALTH MATTHEWS MEDICAL CENTER

These measures show how often patients at NOVANT HEALTH MATTHEWS MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.66 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	4.01 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	3,928.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	2.76 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	5.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.81 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.10 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.05 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	4,653.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	3.22 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	2.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.62 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.60 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.70 / Same
SSI - Colon Surgery: Number of Procedures	196.00 / Same
SSI - Colon Surgery: Predicted Cases	5.13 / Same
SSI - Colon Surgery: Observed Cases	7.00 / Same
SSI - Colon Surgery	1.36 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.03 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.71 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	213.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.82 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.55 / Same
MRSA Bacteremia: Lower Confidence Limit	-- / Same
MRSA Bacteremia: Upper Confidence Limit	1.33 / Same
MRSA Bacteremia: Patient Days	52,579.00 / Same
MRSA Bacteremia: Predicted Cases	2.25 / Same
MRSA Bacteremia: Observed Cases	0.00 / Same
MRSA Bacteremia	0.00 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.09 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.43 / Better
Clostridium Difficile (C.Diff): Patient Days	46,426.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	32.46 / Better
Clostridium Difficile (C.Diff): Observed Cases	7.00 / Better
Clostridium Difficile (C.Diff)	0.22 / Better

How NOVANT HEALTH MATTHEWS MEDICAL CENTER Compares to Other Similar Facilities

This is how NOVANT HEALTH MATTHEWS MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MATTHEWS, NC

Worst Hospitals in MATTHEWS, NC

Percentages of Complications and Deaths at NOVANT HEALTH MATTHEWS MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.9%	SAME
Death rate for heart attack patients	10.7%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.5%	SAME
Death rate for heart failure patients	10.4%	SAME
Death rate for pneumonia patients	15.7%	SAME
Death rate for stroke patients	13.6%	SAME
Pressure ulcer rate	0.2%	SAME
Death rate among surgical inpatients with serious treatable complications	160.29%	SAME
Iatrogenic pneumothorax rate	0.26%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.5%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.43%	SAME
Postoperative respiratory failure rate	7.63%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	2.92%	SAME
Postoperative sepsis rate	5.8%	SAME
Postoperative wound dehiscence rate	1.86%	SAME
Abdominopelvic accidental puncture or laceration rate	0.83%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.84%	SAME

Skilled Nursing Facilities Near NOVANT HEALTH MATTHEWS MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NOVANT HEALTH MATTHEWS MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
White Oak of Waxhaw	5:
Rock Hill Post Acute Care Center	5:
Willow Brooke Court at Park Pointe Village	5:
Jesse Helms Nursing Center	5:
Willowbrooke Court Sc Ctr at Matthews Glen	5:
Sharon Towers	5:
Wilora Lake Healthcare Center	5:
Westminster Health and Rehab Center	4:
Mecklenburg Health and Rehabilitation	4:
Accordius Health at Charlotte	4:
Novant Health Presbyterian Medical Center-Snu	4:
Huntersville Oaks	4:
The Greens at Cabarrus	4:
The Lodge at Wellmore- Tega Cay	3:
Brookdale Carriage Club Providence	3:
The Stewart Health Center	3:
Briar Creek Health Center	3:
Sardis Oaks	3:
White Oak Manor - Charlotte	3:
Asbury Health and Rehabilitation Center	3:
Charlotte Health and Rehabilitation Center	3:
Courtland Terrace	3:
Peak Resources - Gastonia	3:
Pruitthealth-Town Center	3:
The Gardens of Taylor Glen Ret Com	3:
Lakeside Health and Rehab Center	3:
Pruitthealth- Rock Hill	2:
White Oak Manor - Rock Hill	2:
Monroe Rehabilitation Center	2:
Accordius Health at Monroe	2:
Lake Park Nursing and Rehabilitation Center	2:
Pineville Rehabilitation and Living Ctr	2:
Pelican Health Randolph LLC	2:
Stanley Total Living Center	2:
Huntersville Health and Rehab Center	2:
Autumn Care of Cornelius	2:
Magnolia Manor - Rock Hill	1:
Autumn Care of Marshville	1:
Pruitthealth-Union Pointe	1:
Pavilion Health Center at Brightmore	1:
Matthews Health and Rehab Center	1:
Royal Park Rehab and Health Ctr of Matthews	1:
Pelican Health at Charlotte	1:
Clear Creek Nursing and Rehabilitation Center	1:
Peak Resources - Charlotte	1:
Accordius Health at Midwood, LLC	1:
The Ivy at Gastonia LLC	1:
The Greens at Gastonia	1:
Hunter Woods Nursing and Rehab	1:
University Place Nursing and Rehabilitation Center	1:
Universal Health Care/ Concord	1:
Accordius Health at Concord	1:
Five Oaks Rehabilitation and Care Center	1:
Transitional Health Services of Kannapolis	1:
The Citadel at Myers Park, LLC	No Data
Saturn Nursing and Rehabilitation	No Data

Medical Groups Affiliated with NOVANT HEALTH MATTHEWS MEDICAL CENTER

There are 667 doctors and 95 medical groups that are affiliated with NOVANT HEALTH MATTHEWS MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with NOVANT HEALTH MATTHEWS MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with NOVANT HEALTH MATTHEWS MEDICAL CENTER.