LAKE NORMAN REGIONAL MEDICAL CENTER Ratings and Reviews

About LAKE NORMAN REGIONAL MEDICAL CENTER

LAKE NORMAN REGIONAL MEDICAL CENTER is a Acute Care Hospitals. It is in MOORESVILLE, NC. Its type of ownership is Proprietary. The facility's Medicare ID is 340129. It does provide emergency services. There are 232 medical professionals and 65 doctor groups affiliated with the hospital. On average at LAKE NORMAN REGIONAL MEDICAL CENTER, emergency patients were charged $22,666. This is lower than the state average of $24,303. It is also lower than the national average of $25,828.

Quick Links to LAKE NORMAN REGIONAL MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for LAKE NORMAN REGIONAL MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	23 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	26 %
Patients who reported that their nurses "Always" explained things in a way they could understand	65 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	26 %
Patients who reported that their doctors "Always" communicated well	75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	20 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	13 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	26 %
Patients who reported that they "Always" received help as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	17 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	48 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	55 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	19 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	21 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	42 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	17 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	18 %
Patients who reported that YES, they did discuss whether they would need help after discharge	82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	16 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	84 %
Patients who "Agree" they understood their care when they left the hospital	50 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	9 %
Patients who "Strongly Agree" they understood their care when they left the hospital	41 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	13 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	34 %
Patients who "Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	41 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	49 %
Patients who reported that their room and bathroom were "Always" clean	52 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	25 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	57 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	10 %
Patients who reported that the area around their room was "Usually" quiet at night	33 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	15 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	29 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	56 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	11 %
Patients who reported YES, they would definitely recommend the hospital	54 %
Patients who reported YES, they would probably recommend the hospital	35 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of LAKE NORMAN REGIONAL MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the LAKE NORMAN REGIONAL MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for LAKE NORMAN REGIONAL MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at LAKE NORMAN REGIONAL MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$17
Hospice (1 to 3 days Prior to Index Hospital Admission)	$3
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$15
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$91
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$23
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$9
Carrier (1 to 3 days Prior to Index Hospital Admission)	$727
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,002
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$12
Carrier (During Index Hospital Admission)	$1,302
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$868
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$336
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,156
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$671
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,011
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$148
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,274
Total (Complete Episode)	$22,666

Infection Rates at LAKE NORMAN REGIONAL MEDICAL CENTER

These measures show how often patients at LAKE NORMAN REGIONAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.05 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	4.84 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	1,455.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.02 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.98 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.03 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	3.06 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	2,240.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	1.61 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.62 / Same
SSI - Colon Surgery: Lower Confidence Limit	-- / Same
SSI - Colon Surgery: Upper Confidence Limit	2.35 / Same
SSI - Colon Surgery: Number of Procedures	51.00 / Same
SSI - Colon Surgery: Predicted Cases	1.27 / Same
SSI - Colon Surgery: Observed Cases	0.00 / Same
SSI - Colon Surgery	0.00 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	119.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.91 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	15,661.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.67 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.14 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.08 / Same
Clostridium Difficile (C.Diff): Patient Days	14,252.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	8.94 / Same
Clostridium Difficile (C.Diff): Observed Cases	4.00 / Same
Clostridium Difficile (C.Diff)	0.45 / Same

How LAKE NORMAN REGIONAL MEDICAL CENTER Compares to Other Similar Facilities

This is how LAKE NORMAN REGIONAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MOORESVILLE, NC

Worst Hospitals in MOORESVILLE, NC

Percentages of Complications and Deaths at LAKE NORMAN REGIONAL MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.3%	SAME
Death rate for heart attack patients	13.4%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.4%	SAME
Death rate for heart failure patients	11.3%	SAME
Death rate for pneumonia patients	22.4%	Worse
Death rate for stroke patients	17.4%	SAME
Pressure ulcer rate	0.32%	SAME
Death rate among surgical inpatients with serious treatable complications	153.23%	SAME
Iatrogenic pneumothorax rate	0.27%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.31%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.51%	SAME
Postoperative respiratory failure rate	7.08%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.78%	SAME
Postoperative sepsis rate	4.83%	SAME
Postoperative wound dehiscence rate	1.95%	SAME
Abdominopelvic accidental puncture or laceration rate	0.98%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.86%	SAME

Skilled Nursing Facilities Near LAKE NORMAN REGIONAL MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near LAKE NORMAN REGIONAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Pruitthealth-Town Center	5:
Abernethy Laurels	5:
Nc State Veterans Home - Salisbury	5:
Autumn Care of Salisbury	5:
Conover Nursing and Rehabilitation Center	5:
Iredell Memorial Hospital Inc	5:
Accordius Health at Charlotte	4:
Novant Health Presbyterian Medical Center-Snu	4:
Peak Resources - Gastonia	4:
Huntersville Oaks	4:
The Gardens of Taylor Glen Ret Com	4:
Trinity Oaks	4:
Wilora Lake Healthcare Center	3:
Asbury Health and Rehabilitation Center	3:
Courtland Terrace	3:
Huntersville Health and Rehab Center	3:
Lakeside Health and Rehab Center	3:
The Greens at Cabarrus	3:
Lincolnton Rehabilitation Center	3:
Compass Healthcare and Rehab Rowan, LLC	3:
Autumn Care of Statesville	3:
Charlotte Health and Rehabilitation Center	2:
Accordius Health at Gastonia	2:
Stanley Total Living Center	2:
Transitional Health Services of Kannapolis	2:
Autumn Care of Cornelius	2:
Cardinal Healthcare and Rehab	2:
The Laurels of Salisbury	2:
The Greens at Maple Leaf	2:
Valley Nursing Center	2:
Pelican Health at Charlotte	1:
Clear Creek Nursing and Rehabilitation Center	1:
Peak Resources - Charlotte	1:
Belaire Health Care Center	1:
Accordius Health at Midwood, LLC	1:
The Ivy at Gastonia LLC	1:
The Greens at Gastonia	1:
Hunter Woods Nursing and Rehab	1:
Gastonia Health and Rehab Center	1:
University Place Nursing and Rehabilitation Center	1:
Universal Health Care/ Concord	1:
Accordius Health at Concord	1:
Five Oaks Rehabilitation and Care Center	1:
The Greens at Lincolnton	1:
Big Elm Retirement and Nursing Centers	1:
The Citadel Mooresville	1:
Accordius Health at Mooresville	1:
Liberty Commons Nsg and Rehab Ctr of Rowan County	1:
Piedmont Health and Rehab Center	1:
Salisbury Rehabilitation and Nursing Center	1:
The Citadel at Myers Park, LLC	No Data
Saturn Nursing and Rehabilitation	No Data

Medical Groups Affiliated with LAKE NORMAN REGIONAL MEDICAL CENTER

There are 232 doctors and 65 medical groups that are affiliated with LAKE NORMAN REGIONAL MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with LAKE NORMAN REGIONAL MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with LAKE NORMAN REGIONAL MEDICAL CENTER.