CAROLINAS MEDICAL CENTER/BEHAV HEALTH Ratings and Reviews

About CAROLINAS MEDICAL CENTER/BEHAV HEALTH

CAROLINAS MEDICAL CENTER/BEHAV HEALTH is a Acute Care Hospitals. It is in CHARLOTTE, NC. Its type of ownership is Government - Hospital District or Authority. The facility's Medicare ID is 340113. It does provide emergency services. There are 3,021 medical professionals and 247 doctor groups affiliated with the hospital. On average at CAROLINAS MEDICAL CENTER/BEHAV HEALTH, emergency patients were charged $29,513. This is higher than the state average of $24,303. It is also higher than the national average of $25,828.

Quick Links to CAROLINAS MEDICAL CENTER/BEHAV HEALTH Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CAROLINAS MEDICAL CENTER/BEHAV HEALTH to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	18 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	73 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	21 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	19 %
Patients who reported that they "Always" received help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	15 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	18 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	14 %
Patients who reported that YES, they were given information about what to do during their recovery at home	86 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	15 %
Patients who reported that YES, they did discuss whether they would need help after discharge	85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	7 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	59 %
Patients who reported that their room and bathroom were "Always" clean	61 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	15 %
Patients who reported that their room and bathroom were "Usually" clean	24 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	51 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	14 %
Patients who reported that the area around their room was "Usually" quiet at night	35 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	69 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	7 %
Patients who reported YES, they would definitely recommend the hospital	71 %
Patients who reported YES, they would probably recommend the hospital	22 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of CAROLINAS MEDICAL CENTER/BEHAV HEALTH, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CAROLINAS MEDICAL CENTER/BEHAV HEALTH provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for CAROLINAS MEDICAL CENTER/BEHAV HEALTH: Not Available

Detailed table for spending and period for patients at CAROLINAS MEDICAL CENTER/BEHAV HEALTH:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$12
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$31
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$342
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$3
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$8
Carrier (1 to 3 days Prior to Index Hospital Admission)	$660
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$15,799
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$32
Carrier (During Index Hospital Admission)	$2,183
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$725
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$155
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,313
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,209
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,452
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$195
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,395
Total (Complete Episode)	$29,513

Infection Rates at CAROLINAS MEDICAL CENTER/BEHAV HEALTH

These measures show how often patients at CAROLINAS MEDICAL CENTER/BEHAV HEALTH contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.87 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.45 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	48,528.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	51.40 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	58.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.13 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.57 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.07 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	34,968.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	48.18 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	38.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.79 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.95 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.06 / Same
SSI - Colon Surgery: Number of Procedures	575.00 / Same
SSI - Colon Surgery: Predicted Cases	18.20 / Same
SSI - Colon Surgery: Observed Cases	26.00 / Same
SSI - Colon Surgery	1.43 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.57 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	3.44 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	322.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	3.23 / Same
SSI - Abdominal Hysterectomy: Observed Cases	5.00 / Same
SSI - Abdominal Hysterectomy	1.55 / Same
MRSA Bacteremia: Lower Confidence Limit	0.60 / Same
MRSA Bacteremia: Upper Confidence Limit	1.25 / Same
MRSA Bacteremia: Patient Days	409,255.00 / Same
MRSA Bacteremia: Predicted Cases	32.98 / Same
MRSA Bacteremia: Observed Cases	29.00 / Same
MRSA Bacteremia	0.88 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.27 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.41 / Better
Clostridium Difficile (C.Diff): Patient Days	357,097.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	257.69 / Better
Clostridium Difficile (C.Diff): Observed Cases	85.00 / Better
Clostridium Difficile (C.Diff)	0.33 / Better

How CAROLINAS MEDICAL CENTER/BEHAV HEALTH Compares to Other Similar Facilities

This is how CAROLINAS MEDICAL CENTER/BEHAV HEALTH compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CHARLOTTE, NC

Worst Hospitals in CHARLOTTE, NC

Percentages of Complications and Deaths at CAROLINAS MEDICAL CENTER/BEHAV HEALTH

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	2.7%	SAME
Death rate for heart attack patients	10.8%	SAME
Death rate for CABG surgery patients	2.3%	SAME
Death rate for COPD patients	8.1%	SAME
Death rate for heart failure patients	10.6%	SAME
Death rate for pneumonia patients	16.9%	SAME
Death rate for stroke patients	13.6%	SAME
Pressure ulcer rate	0.8%	SAME
Death rate among surgical inpatients with serious treatable complications	187.8%	SAME
Iatrogenic pneumothorax rate	0.2%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	3.07%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.49%	SAME
Postoperative respiratory failure rate	7.8%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.55%	SAME
Postoperative sepsis rate	4.1%	SAME
Postoperative wound dehiscence rate	2.43%	SAME
Abdominopelvic accidental puncture or laceration rate	0.86%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.97%	SAME

Skilled Nursing Facilities Near CAROLINAS MEDICAL CENTER/BEHAV HEALTH

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CAROLINAS MEDICAL CENTER/BEHAV HEALTH ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
White Oak of Waxhaw	5:
Rock Hill Post Acute Care Center	5:
Willow Brooke Court at Park Pointe Village	5:
Jesse Helms Nursing Center	5:
Willowbrooke Court Sc Ctr at Matthews Glen	5:
The Stewart Health Center	5:
Sharon Towers	5:
Pruitthealth-Town Center	5:
Westminster Health and Rehab Center	4:
The Lodge at Wellmore- Tega Cay	4:
Mecklenburg Health and Rehabilitation	4:
Accordius Health at Charlotte	4:
Novant Health Presbyterian Medical Center-Snu	4:
Peak Resources - Gastonia	4:
Huntersville Oaks	4:
The Gardens of Taylor Glen Ret Com	4:
White Oak Manor - York	3:
Matthews Health and Rehab Center	3:
Brookdale Carriage Club Providence	3:
Sardis Oaks	3:
White Oak Manor - Charlotte	3:
Wilora Lake Healthcare Center	3:
Asbury Health and Rehabilitation Center	3:
Courtland Terrace	3:
Huntersville Health and Rehab Center	3:
Lakeside Health and Rehab Center	3:
The Greens at Cabarrus	3:
Lincolnton Rehabilitation Center	3:
Pruitthealth- Rock Hill	2:
Monroe Rehabilitation Center	2:
Accordius Health at Monroe	2:
Lake Park Nursing and Rehabilitation Center	2:
Pineville Rehabilitation and Living Ctr	2:
Briar Creek Health Center	2:
Charlotte Health and Rehabilitation Center	2:
Accordius Health at Gastonia	2:
Stanley Total Living Center	2:
Transitional Health Services of Kannapolis	2:
Autumn Care of Cornelius	2:
Cardinal Healthcare and Rehab	2:
Magnolia Manor - Rock Hill	1:
White Oak Manor - Rock Hill	1:
Pruitthealth-Union Pointe	1:
Pavilion Health Center at Brightmore	1:
Royal Park Rehab and Health Ctr of Matthews	1:
Pelican Health Randolph LLC	1:
Pelican Health at Charlotte	1:
Clear Creek Nursing and Rehabilitation Center	1:
Peak Resources - Charlotte	1:
Belaire Health Care Center	1:
Accordius Health at Midwood, LLC	1:
The Ivy at Gastonia LLC	1:
The Greens at Gastonia	1:
Hunter Woods Nursing and Rehab	1:
Gastonia Health and Rehab Center	1:
University Place Nursing and Rehabilitation Center	1:
Universal Health Care/ Concord	1:
Accordius Health at Concord	1:
Five Oaks Rehabilitation and Care Center	1:
The Greens at Lincolnton	1:
Big Elm Retirement and Nursing Centers	1:
The Citadel at Myers Park, LLC	No Data
Saturn Nursing and Rehabilitation	No Data

Medical Groups Affiliated with CAROLINAS MEDICAL CENTER/BEHAV HEALTH

There are 3,021 doctors and 247 medical groups that are affiliated with CAROLINAS MEDICAL CENTER/BEHAV HEALTH.

Affiliated Doctor Groups

The list of medical professionals associated with CAROLINAS MEDICAL CENTER/BEHAV HEALTH is very long, so we have added another pages. See a list of medical professionals associated with CAROLINAS MEDICAL CENTER/BEHAV HEALTH.