CHI HEALTH BERGAN MERCY Ratings and Reviews

About CHI HEALTH BERGAN MERCY

CHI HEALTH BERGAN MERCY is a Acute Care Hospitals. It is in OMAHA, NE. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 280060. It does provide emergency services. There are 830 medical professionals and 142 doctor groups affiliated with the hospital. On average at CHI HEALTH BERGAN MERCY, emergency patients were charged $28,549. This is higher than the state average of $26,737. It is also higher than the national average of $25,828.

Quick Links to CHI HEALTH BERGAN MERCY Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CHI HEALTH BERGAN MERCY to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	23 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	17 %
Patients who reported that their nurses "Always" listened carefully to them	69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	27 %
Patients who reported that their nurses "Always" explained things in a way they could understand	66 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	27 %
Patients who reported that their doctors "Always" communicated well	69 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	24 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	77 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	18 %
Patients who reported that their doctors "Always" listened carefully to them	68 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	24 %
Patients who reported that their doctors "Always" explained things in a way they could understand	64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	28 %
Patients who reported that they "Always" received help as soon as they wanted	44 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	17 %
Patients who reported that they "Usually" received help as soon as they wanted	39 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	39 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	43 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	36 %
Patients who reported that staff "Always" explained about medicines before giving it to them	52 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	22 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	66 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	21 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	16 %
Patients who reported that YES, they were given information about what to do during their recovery at home	84 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	19 %
Patients who reported that YES, they did discuss whether they would need help after discharge	81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	50 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	44 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	54 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	39 %
Patients who "Agree" that they understood their responsiblities in managing their health	52 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	42 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	52 %
Patients who reported that their room and bathroom were "Always" clean	58 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	19 %
Patients who reported that their room and bathroom were "Usually" clean	23 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	52 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	14 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	14 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	29 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	57 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	10 %
Patients who reported YES, they would definitely recommend the hospital	56 %
Patients who reported YES, they would probably recommend the hospital	34 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of CHI HEALTH BERGAN MERCY, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CHI HEALTH BERGAN MERCY provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for CHI HEALTH BERGAN MERCY: Not Available

Detailed table for spending and period for patients at CHI HEALTH BERGAN MERCY:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$16
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$62
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$359
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$13
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$10
Carrier (1 to 3 days Prior to Index Hospital Admission)	$667
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$15,210
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$10
Carrier (During Index Hospital Admission)	$1,750
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$612
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$80
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,372
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$994
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,096
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$62
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,238
Total (Complete Episode)	$28,549

Infection Rates at CHI HEALTH BERGAN MERCY

These measures show how often patients at CHI HEALTH BERGAN MERCY contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.26 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.35 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	7,665.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	9.25 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	6.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.65 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.05 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.56 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	8,924.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	14.65 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	3.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.21 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.01 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.24 / Same
SSI - Colon Surgery: Number of Procedures	144.00 / Same
SSI - Colon Surgery: Predicted Cases	3.96 / Same
SSI - Colon Surgery: Observed Cases	1.00 / Same
SSI - Colon Surgery	0.25 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.45 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	134.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.22 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.10 / Same
MRSA Bacteremia: Upper Confidence Limit	1.05 / Same
MRSA Bacteremia: Patient Days	99,223.00 / Same
MRSA Bacteremia: Predicted Cases	7.75 / Same
MRSA Bacteremia: Observed Cases	3.00 / Same
MRSA Bacteremia	0.39 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.13 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.43 / Better
Clostridium Difficile (C.Diff): Patient Days	81,959.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	44.22 / Better
Clostridium Difficile (C.Diff): Observed Cases	11.00 / Better
Clostridium Difficile (C.Diff)	0.25 / Better

How CHI HEALTH BERGAN MERCY Compares to Other Similar Facilities

This is how CHI HEALTH BERGAN MERCY compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in OMAHA, NE

Worst Hospitals in OMAHA, NE

Percentages of Complications and Deaths at CHI HEALTH BERGAN MERCY

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	12.2%	SAME
Death rate for CABG surgery patients	4.1%	SAME
Death rate for COPD patients	8.1%	SAME
Death rate for heart failure patients	9.8%	SAME
Death rate for pneumonia patients	21.5%	SAME
Death rate for stroke patients	14.7%	SAME
Pressure ulcer rate	0.33%	SAME
Death rate among surgical inpatients with serious treatable complications	180.71%	SAME
Iatrogenic pneumothorax rate	0.36%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	2.89%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.76%	SAME
Postoperative respiratory failure rate	10.68%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.37%	SAME
Postoperative sepsis rate	6.51%	SAME
Postoperative wound dehiscence rate	1.57%	SAME
Abdominopelvic accidental puncture or laceration rate	1.28%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.1%	SAME

Skilled Nursing Facilities Near CHI HEALTH BERGAN MERCY

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CHI HEALTH BERGAN MERCY ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Brookestone of Papillion	5:
Brookestone Village	5:
The Lighthouse at Lakeside Village	5:
Brookestone Meadows Rehabilitation and Care Center	5:
Rose Blumkin Jewish Home	5:
Ambassador Health of Omaha	5:
Midlands Living Center L L C	5:
Quality Living, Inc	5:
Dunklau Gardens	5:
Hillcrest Health and Rehab	4:
Good Samaritan Society - Millard	4:
Newport House	4:
Old Mill Rehabilitation (omaha Tcu)	4:
On With Life at Glenwood	3:
North Crest Living Center	3:
Maple Crest Health Center	3:
Nye Legacy Health and Rehabilitation Center	3:
Azria Health Longview	3:
Louisville Care Center	2:
Hillcrest Country Estates-Cottages	2:
Hillcrest Millard	2:
Risen Son Christian Village	2:
St. Joseph Villa Nursing Center	2:
Douglas County Health Center	2:
Azria Health Midtown	2:
Keystone Ridge Post Acute Nursing and Rehab	2:
Arbor Care Centers-Valhaven, LLC	2:
Florence Home	2:
Nye Pointe Health and Rehab Ctr	2:
Crowell Memorial Home	2:
Good Shepherd Lutheran Home	2:
Tabor Manor Care Center	1:
Prestige Care Center of Plattsmouth	1:
Glen Haven Village	1:
The Meadows at Ashland	1:
The Willows at Gretna	1:
Hillcrest Shadow Lake LLC	1:
Omaha Nursing and Rehabilitation Center	1:
Emerald Nursing and Rehab Omaha	1:
Emerald Nursing and Rehabilitation Mercy	1:
Prairie Gate	1:
Bethany Lutheran Home	1:
Life Care Center of Elkhorn	1:
Life Care Center of Omaha	1:
Emerald Nursing and Rehab Legacy Pointe LLC	1:
The Banyan at Montclair	No Data
Prairie Gate	No Data
Prairie Gate	No Data

Medical Groups Affiliated with CHI HEALTH BERGAN MERCY

There are 830 doctors and 142 medical groups that are affiliated with CHI HEALTH BERGAN MERCY.

Affiliated Doctor Groups

The list of medical professionals associated with CHI HEALTH BERGAN MERCY is very long, so we have added another pages. See a list of medical professionals associated with CHI HEALTH BERGAN MERCY.