THE GENERAL Ratings and Reviews

About THE GENERAL

THE GENERAL is a Acute Care Hospitals. It is in BATON ROUGE, LA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 190316. It does provide emergency services. There are 35 medical professionals and 12 doctor groups affiliated with the hospital. On average at THE GENERAL, emergency patients were charged $20,056. This is lower than the state average of $27,384. It is also lower than the national average of $25,828.

Quick Links to THE GENERAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for THE GENERAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	16 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	4 %
Patients who reported that their nurses "Usually" listened carefully to them	22 %
Patients who reported that their nurses "Always" explained things in a way they could understand	80 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	14 %
Patients who reported that their doctors "Always" communicated well	86 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	4 %
Patients who reported that their doctors "Usually" communicated well	10 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	94 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Always" listened carefully to them	82 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	13 %
Patients who reported that their doctors "Always" explained things in a way they could understand	80 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	14 %
Patients who reported that they "Always" received help as soon as they wanted	58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	18 %
Patients who reported that they "Usually" received help as soon as they wanted	24 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	63 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	15 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	22 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	21 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	25 %
Patients who reported that staff "Always" explained about medicines before giving it to them	51 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	23 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	63 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	15 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	22 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	25 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	22 %
Patients who reported that YES, they were given information about what to do during their recovery at home	78 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	27 %
Patients who reported that YES, they did discuss whether they would need help after discharge	73 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	17 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	83 %
Patients who "Agree" they understood their care when they left the hospital	41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	4 %
Patients who "Strongly Agree" they understood their care when they left the hospital	55 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	42 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	50 %
Patients who "Agree" that they understood their responsiblities in managing their health	41 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	55 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	0
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	62 %
Patients who reported that their room and bathroom were "Always" clean	68 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	18 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	71 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	9 %
Patients who reported that the area around their room was "Usually" quiet at night	20 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	72 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	9 %
Patients who reported YES, they would definitely recommend the hospital	66 %
Patients who reported YES, they would probably recommend the hospital	25 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of THE GENERAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the THE GENERAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for THE GENERAL: Not Available

Detailed table for spending and period for patients at THE GENERAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$37
Hospice (1 to 3 days Prior to Index Hospital Admission)	$1
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$58
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$367
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$1
Carrier (1 to 3 days Prior to Index Hospital Admission)	$623
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$8,452
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$9
Carrier (During Index Hospital Admission)	$685
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$590
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$328
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,585
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$714
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,484
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$34
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,076
Total (Complete Episode)	$20,056

Infection Rates at THE GENERAL

These measures show how often patients at THE GENERAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days	638.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	0.50 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards)	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	934.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	0.73 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards)	Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	Not Available / Not Available
SSI - Colon Surgery: Predicted Cases	Not Available / Not Available
SSI - Colon Surgery: Observed Cases	Not Available / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	Not Available / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	13,515.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.58 / Not Available
MRSA Bacteremia: Observed Cases	0.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	-- / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.56 / Better
Clostridium Difficile (C.Diff): Patient Days	13,515.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	5.36 / Better
Clostridium Difficile (C.Diff): Observed Cases	0.00 / Better
Clostridium Difficile (C.Diff)	0.00 / Better

How THE GENERAL Compares to Other Similar Facilities

This is how THE GENERAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in BATON ROUGE, LA

Worst Hospitals in BATON ROUGE, LA

Percentages of Complications and Deaths at THE GENERAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	NA	Not Enough Data
Death rate for pneumonia patients	17.3%	SAME
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.35%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.24%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	NA	Not Enough Data
Postoperative acute kidney injury requiring dialysis rate	NA	Not Enough Data
Postoperative respiratory failure rate	NA	Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate	NA	Not Enough Data
Postoperative sepsis rate	NA	Not Enough Data
Postoperative wound dehiscence rate	NA	Not Enough Data
Abdominopelvic accidental puncture or laceration rate	NA	Not Enough Data
CMS Medicare PSI 90: Patient safety and adverse events composite	NA	Not Enough Data

Skilled Nursing Facilities Near THE GENERAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near THE GENERAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Baton Rouge Gen Med Ctr, Snf	5:
Landmark South Nursing and Rehabilitation Center	4:
Old Jefferson Community Care Center	4:
Ollie Steele Burden Manor	4:
Baton Rouge Health Care Center	4:
Zachary Manor Nursing and Rehabilitation Center	4:
Sterling Place Healthcare and Rehabilitation Center	3:
Harvest Manor Healthcare and Rehabilitation Center	3:
The Lodge at Lane	3:
Lakeview Manor Nursing and Rehabilitation Center	3:
Landmark of Plaquemine	2:
Sage Rehabilitation Hospital Snf	2:
Jefferson Manor Nursing and Rehab Ctr, LLC	2:
Heritage Manor of Baton Rouge Ii	2:
Capital Oaks Nursing and Rehabilitation Center LLC	2:
Legacy Nursing and Rehabilitation of Port Allen	2:
Capitol House Nursing and Rehab Center	2:
Golden Age Healthcare and Rehabilitation Center	2:
Pointe Coupee Healthcare	2:
Chateau D'ville Rehab and Retirement	1:
Gonzales Healthcare Center	1:
Ascension Oaks Nursing and Rehabilitation Center	1:
Legacy Nursing and Rehabilitation of Plaquemine	1:
St James Place Nursing Care Center	1:
Center Point Health Care and Rehab	1:
Landmark of Baton Rouge	1:
White Oak Post Acute Care	1:
Mid City Community Nursing and Rehab	1:
The Woodleigh of Baton Rouge	1:
Pines Retirement Center of Baton Rouge	1:
The Guest House Care Center	1:
St Clare Manor Nursing and Rehabilitation	1:
Flannery Oaks Guest House	1:
Central Guest House Healthcare and Rehabilitation Ce	1:
River Oaks Nursing and Rehabilitation Center LLC	1:
Grace Nursing Home	1:

Medical Groups Affiliated with THE GENERAL

There are 35 doctors and 12 medical groups that are affiliated with THE GENERAL.

Affiliated Doctor Groups

The list of medical professionals associated with THE GENERAL is very long, so we have added another pages. See a list of medical professionals associated with THE GENERAL.