BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK Ratings and Reviews

  About BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	63 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	16 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	71 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	17 %
Patients who reported that their nurses "Always" listened carefully to them	57 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	19 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	60 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	18 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	22 %
Patients who reported that their doctors "Always" communicated well	68 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	14 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	75 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	10 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	66 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	17 %
Patients who reported that their doctors "Usually" listened carefully to them	17 %
Patients who reported that their doctors "Always" explained things in a way they could understand	63 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	16 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	51 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	24 %
Patients who reported that they "Usually" received help as soon as they wanted	25 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	45 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	27 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	20 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	24 %
Patients who reported that staff "Always" explained about medicines before giving it to them	52 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	33 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	15 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	64 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	23 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	13 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	16 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	25 %
Patients who reported that YES, they were given information about what to do during their recovery at home	75 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	29 %
Patients who reported that YES, they did discuss whether they would need help after discharge	71 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	21 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	79 %
Patients who "Agree" they understood their care when they left the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	18 %
Patients who "Strongly Agree" they understood their care when they left the hospital	37 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	23 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	28 %
Patients who "Agree" that they understood their responsiblities in managing their health	48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	14 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	38 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	17 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	44 %
Patients who reported that their room and bathroom were "Always" clean	59 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	19 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	64 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	24 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	52 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	24 %
Patients who reported YES, they would definitely recommend the hospital	49 %
Patients who reported YES, they would probably recommend the hospital	27 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK: Not Available

Detailed table for spending and period for patients at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$31
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$30
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$59
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$67
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$35
Carrier (1 to 3 days Prior to Index Hospital Admission)	$641
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$10,809
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$26
Carrier (During Index Hospital Admission)	$1,054
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$480
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$216
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,883
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$891
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$5,883
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$120
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,807
Total (Complete Episode)	$27,031

Infection Rates at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

These measures show how often patients at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.28 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	5.53 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	1,624.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	1.19 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.68 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	-- / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	2.34 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	1,566.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	1.28 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.00 / Same
SSI - Colon Surgery: Lower Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit	Not Available / Not Available
SSI - Colon Surgery: Number of Procedures	23.00 / Not Available
SSI - Colon Surgery: Predicted Cases	0.62 / Not Available
SSI - Colon Surgery: Observed Cases	0.00 / Not Available
SSI - Colon Surgery	Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	28.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.24 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit	Not Available / Not Available
MRSA Bacteremia: Patient Days	20,707.00 / Not Available
MRSA Bacteremia: Predicted Cases	0.79 / Not Available
MRSA Bacteremia: Observed Cases	1.00 / Not Available
MRSA Bacteremia	Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.47 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit	1.65 / Same
Clostridium Difficile (C.Diff): Patient Days	18,404.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases	10.78 / Same
Clostridium Difficile (C.Diff): Observed Cases	10.00 / Same
Clostridium Difficile (C.Diff)	0.93 / Same

How BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK Compares to Other Similar Facilities

This is how BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in DALLAS, TX

Worst Hospitals in DALLAS, TX

Percentages of Complications and Deaths at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	13.2%	SAME
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	8.9%	SAME
Death rate for heart failure patients	9.4%	SAME
Death rate for pneumonia patients	20.1%	SAME
Death rate for stroke patients	15.2%	SAME
Pressure ulcer rate	0.54%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.23%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	2.89%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.53%	SAME
Postoperative respiratory failure rate	8.76%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.94%	SAME
Postoperative sepsis rate	5.02%	SAME
Postoperative wound dehiscence rate	1.94%	SAME
Abdominopelvic accidental puncture or laceration rate	1.36%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1%	SAME

Skilled Nursing Facilities Near BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Legacy Midtown Park	5:
Presbyterian Village North Special Care Ctr	5:
Pure Health Transitional Care at Texas Health Pres	5:
Christian Care Center	5:
Le Reve Rehabilitation and Memory Care	5:
Highland Meadows Health and Rehab	5:
Prestonwood Rehabilitation and Nursing Center Inc	5:
Continuing Care at Highland Springs	5:
Grapevine Medical Lodge	5:
Villages of Lake Highlands	5:
Autumn Leaves	5:
The Plaza at Edgemere	5:
The Belmont at Twin Creeks	5:
Ventana By Buckner	5:
The Villa at Mountain View	5:
C C Young Memorial Home	5:
Beltline Healthcare Center	5:
Mckinney Healthcare and Rehabilitation Center	5:
Arbrook Plaza	4:
Walnut Place	4:
Life Care Center of Plano	4:
Ridgecrest Healthcare and Rehabilitation Center	4:
Good Samaritan Society -- Lake Forest Village	4:
Cross Timbers Rehabilitation and Healthcare Center	4:
The Pavilion at Creekwood	4:
Vista Ridge Nursing and Rehabilitation Center	4:
Rowlett Health and Rehabilitation Center	4:
Hollymead	4:
Methodist Transitional Care Center-Desoto LLC	4:
Irving Nursing and Rehabilitation	4:
Signature Pointe	4:
San Remo	4:
Parkwood Healthcare Community	4:
The Madison On Marsh	4:
Balch Springs Nursing Home	4:
Palomino Place	4:
Forum Parkway Health and Rehabilitation	4:
The Healthcare Resort of Plano	4:
Crestview Court	4:
The Villages On Macarthur	4:
Farmersville Health and Rehabilitation	3:
Las Brisas Rehabilitation and Wellness Suites	3:
Prairie Estates	3:
Desoto Ltc Partners, Inc	3:
Greenbrier Health Care Center	3:
Rambling Oaks Courtyard Extensive Care Community	3:
Victoria Gardens of Allen	3:
The Legacy at Willow Bend	3:
Stonemere Rehabilitation Center	3:
Mesquite Tree Nursing Center	3:
The Highlands Guest Care Center	3:
Brentwood Place Three	3:
Caraday Mesquite	3:
Sunflower Park Health Care	3:
Beacon Harbor Healthcare and Rehabilitation	3:
The Lennwood Nursing and Rehabilitation	3:
Edgewood Rehabilitation and Care Center	3:
Carrara	3:
Remington Transitional Care of Richardson	3:
The Manor at Seagoville	3:
Lexington Medical Lodge	3:
Town East Rehabilitation and Healthcare Center	3:
Cottonwood Creek Healthcare Community	3:
Town Hall Estates Arlington Inc	3:
Heritage Gardens Rehabilitation and Healthcare	3:
Traymore Nursing Center	3:
Arlington Residence and Rehabilitation Center	2:
Northgate Plaza	2:
Victoria Gardens of Frisco	2:
Windsor Rehabilitation and Healthcare	2:
Heritage at Turner Park Health and Rehab	2:
City of Ennis Dba Broadmoor Medical Lodge	2:
The Renaissance at Kessler Park	2:
Matlock Place Health and Rehabilitation Center	2:
Fair Park Health and Rehabilitation Center	2:
Accel at Willow Bend	2:
Brentwood Place One	2:
The Park In Plano	2:
Brentwood Place Four	2:
Garnet Hill Rehabilitation and Skilled Care	2:
Brookhaven Nursing and Rehabilitation Center	2:
Bear Creek Nursing and Rehabilitation	2:
Lakewest Rehabilitation and Skilled Care	2:
Pleasant Valley Healthcare and Rehabilitation Cent	2:
Mansfield Nursing and Rehabilitation Center	2:
Carrollton Health and Rehabilitation Center	2:
Winters Park Nursing and Rehabilitation Center	2:
The Laurenwood Nursing and Rehabilitation	2:
Arapaho Rehabilitation and Care Center	2:
The Hillcrest of North Dallas	2:
Sandy Lake Rehabilitation and Care Center	2:
Westridge Nursing and Rehabilitation	2:
The Rehabilitation and Wellness Centre of Dallas LLC	2:
Avante Rehabilitation Center	2:
The Villages of Dallas	2:
Kaufman Healthcare Center	2:
Westpark Rehabilitation and Living	2:
Windsor Gardens	2:
The Reserve at Richardson	2:
Golden Acres Living and Rehabilitation Center	2:

Medical Groups Affiliated with BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

There are 92 doctors and 64 medical groups that are affiliated with BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK.

Affiliated Doctor Groups

• PULMONARY CRITICAL CARE PROFESSIONALS
• ACCLAIM PHYSICIAN GROUP INC
• STAR ED OF ARLINGTON PLLC
• KIDNEY CARE OF DALLAS PLLC
• QUESTCARE INTENSIVISTS PLLC
• NORTHEAST TEXAS INTENSIVISTS, PLLC
• SINGLETON ASSOCIATES PA
• NAVARRO EMERGENCY PHYSICIANS PLLC
• QUESTCARE MEDICAL SERVICES PLLC
• AXIS BRAIN AND BACK INSTITUTE PLLC
• LEGACY HEALTHCARE SERVICES INC
• PODIATRIC MEDICAL PARTNERS OF TEXAS PA
• NORTH DALLAS SURGICAL SPECIALISTS, PA
• MAIN STREET ANESTHESIA OF NEW MEXICO, LLC
• NORTHSTAR ANESTHESIA III PA
• DYNAMIC ANESTHESIA PROVIDERS, PLLC
• NORTHSTAR ANESTHESIA PA
• ROUND TABLE PHYSICIANS GROUP PLLC
• IES CENTRAL TEXAS PLLC
• TEXAS MEDICINE RESOURCES, LLP
• TEXAS PHYSICIAN RESOURCES, LLP
• DALLAS NEPHROLOGY ASSOCIATES
• DALLAS RENAL GROUP, P.A.
• NORTH TEXAS PATHOLOGY SERVICES PA
• NORTH TEXAS PATHOLOGY ASSOC., PA
• CHRISTUS TRINITY CLINIC
• NORTH TEXAS PHYSICIAN SERVICES, PLLC
• STAR MD OF ARLINGTON PLLC
• CENTURY INTEGRATED PARTNERS, INC
• DALLAS LUNG CARE
• HEARTPLACE PLLC
• LAS COLINAS ORTHOPEDIC SURGERY AND SPORTS MEDICINE PA
• HOSPITALIST MEDICINE PHYSICIANS OF TEXAS PLLC
• WATERLOO PARK INPATIENT SERVICES PLLC
• U S ANESTHESIA PARTNERS OF TEXAS, PA
• NEW YOU BARIATRIC CENTER PA
• CONCORD MEDICAL GROUP OF TEXAS PLLC
• BHS PHYSICIANS NETWORK INC
• NTX ANESTHESIOLOGY CONSULTANTS PLLC
• PREMIER INDEPENDENT PHYSICIANS GROUP INC
• INPATIENT PHYSICIAN ASSOCIATES PLLC
• RAJAN S KOHLI MD PA
• TEXAS HEALTH PHYSICIANS GROUP
• QUESTCARE HOSPITALISTS PLLC
• EDGERTON HOSPITAL AND HEALTH SERVICES INC
• DALLAS PREMIER URGENT CARE PLLC
• MATTHEW POMPEO, MD, PA
• IV ANESTHESIA SERVICES, PLLC
• STAR MD PLLC
• STRAIGHTLINE MEDICAL CONSULTANTS
• HNI MEDICAL SERVICES
• USACS INTEGRATED ACUTE CARE SERVICES OF TEXAS, PLLC
• NORTHWEST HBP MEDICAL SERVICES LLC
• USACS INTEGRATED ACUTE CARE SERVICES OF NORTH CAROLINA, PLLC
• NORTH STAR MRI OF FRISCO LP
• NORTH STAR DIAGNOSTIC IMAGING, LLC
• AMERICA FIRST PRIMARY CARE PLLC
• AMERICA FIRST URGENT CARE PLLC
• ACS PRIMARY CARE PHYSICIANS SOUTHWEST PA
• HILL REGIONAL PHYSICIAN GROUP INC
• NHCI OF HILLSBORO INC
• MEDHEALTH
• COGENT HEALTHCARE OF TEXAS PA
• WELLMED MEDICAL GROUP PA

The list of medical professionals associated with BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK is very long, so we have added another pages. See a list of medical professionals associated with BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK.