DEACONESS MEDICAL CENTER Ratings and Reviews

About DEACONESS MEDICAL CENTER

DEACONESS MEDICAL CENTER is a Acute Care Hospitals. It is in SPOKANE, WA. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 500044. It does provide emergency services. There are 519 medical professionals and 131 doctor groups affiliated with the hospital. On average at DEACONESS MEDICAL CENTER, emergency patients were charged $26,001. This is higher than the state average of $24,702. It is also higher than the national average of $25,828.

Quick Links to DEACONESS MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for DEACONESS MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	5 %
Patients who reported that their doctors "Usually" communicated well	17 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	6 %
Patients who reported that their doctors "Usually" listened carefully to them	19 %
Patients who reported that their doctors "Always" explained things in a way they could understand	72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	22 %
Patients who reported that they "Always" received help as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	13 %
Patients who reported that they "Usually" received help as soon as they wanted	32 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	51 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	68 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	21 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	87 %
Patients who "Agree" they understood their care when they left the hospital	47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	47 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	41 %
Patients who "Agree" that they understood their responsiblities in managing their health	49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	56 %
Patients who reported that their room and bathroom were "Always" clean	61 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	14 %
Patients who reported that their room and bathroom were "Usually" clean	25 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	54 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	13 %
Patients who reported that the area around their room was "Usually" quiet at night	33 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	65 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	6 %
Patients who reported YES, they would definitely recommend the hospital	65 %
Patients who reported YES, they would probably recommend the hospital	29 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of DEACONESS MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the DEACONESS MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for DEACONESS MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at DEACONESS MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$22
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$40
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$273
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$6
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$9
Carrier (1 to 3 days Prior to Index Hospital Admission)	$867
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$14,421
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$16
Carrier (During Index Hospital Admission)	$1,565
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$700
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$90
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$2,737
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,151
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$2,832
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$105
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,166
Total (Complete Episode)	$26,001

Infection Rates at DEACONESS MEDICAL CENTER

These measures show how often patients at DEACONESS MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.03 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.65 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	11,075.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	10.25 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.20 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.01 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.50 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	10,342.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	9.89 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	1.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.10 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.07 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.42 / Same
SSI - Colon Surgery: Number of Procedures	179.00 / Same
SSI - Colon Surgery: Predicted Cases	4.64 / Same
SSI - Colon Surgery: Observed Cases	2.00 / Same
SSI - Colon Surgery	0.43 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	25.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.23 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.17 / Same
MRSA Bacteremia: Upper Confidence Limit	1.84 / Same
MRSA Bacteremia: Patient Days	60,403.00 / Same
MRSA Bacteremia: Predicted Cases	4.45 / Same
MRSA Bacteremia: Observed Cases	3.00 / Same
MRSA Bacteremia	0.67 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.23 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.65 / Better
Clostridium Difficile (C.Diff): Patient Days	53,722.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	35.14 / Better
Clostridium Difficile (C.Diff): Observed Cases	14.00 / Better
Clostridium Difficile (C.Diff)	0.40 / Better

How DEACONESS MEDICAL CENTER Compares to Other Similar Facilities

This is how DEACONESS MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SPOKANE, WA

Worst Hospitals in SPOKANE, WA

Percentages of Complications and Deaths at DEACONESS MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.8%	SAME
Death rate for heart attack patients	13.3%	SAME
Death rate for CABG surgery patients	2.4%	SAME
Death rate for COPD patients	9.5%	SAME
Death rate for heart failure patients	13.1%	SAME
Death rate for pneumonia patients	18.5%	SAME
Death rate for stroke patients	13.9%	SAME
Pressure ulcer rate	0.45%	SAME
Death rate among surgical inpatients with serious treatable complications	166.9%	SAME
Iatrogenic pneumothorax rate	0.29%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	3.35%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.61%	SAME
Postoperative respiratory failure rate	9.79%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	5.15%	SAME
Postoperative sepsis rate	5.25%	SAME
Postoperative wound dehiscence rate	2.07%	SAME
Abdominopelvic accidental puncture or laceration rate	1.7%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.1%	SAME

Skilled Nursing Facilities Near DEACONESS MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near DEACONESS MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Lakeland Village Nursing Facility	5:
Sunshine Health and Rehab	5:
Spokane Veterans Home	5:
Life Care Center of Post Falls	5:
Regency at Northpointe	5:
Providence St Joseph Care Center	4:
Royal Park Health and Rehabilitation Center	4:
Avalon Care Center at Northpointe	4:
Touchmark On South Hill Nursing	3:
Spokane Valley Health and Rehabilitation of Cascad	3:
Sullivan Park Care Center	3:
Rockwood South Hill	3:
North Central Care Center	3:
Cheney Care Center	2:
Alderwood Manor	1:
Aurora Valley Care	1:
Spokane Health and Rehabilitation	1:
Spokane Falls Care	1:
Idaho State Veterans Home - Post Falls	No Data

Medical Groups Affiliated with DEACONESS MEDICAL CENTER

There are 519 doctors and 131 medical groups that are affiliated with DEACONESS MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with DEACONESS MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with DEACONESS MEDICAL CENTER.