CONTACT INFORMATION REVIEWS & MORE DATA

Highlands Health and Rehabilitation Center

  • Date Updated:  October 01, 2024
  • CMS Overall 5-Star Rating:  
  • Address:  3549 NORRISWOOD
    MEMPHIS TN 38111 Map
  • Phone:  901-325-7820
  • Website:   Click Here
  • Medicare Provider Number:  445165
  • Participating in Medicare Since:  June 25, 1984
  • No. of Certified Beds:  180
  • No. of Residents:   N/A
  • Occupancy:   N/A
  • Amount Fined:  $331,297.45
  • Complaints Filed:   4
  • Accepts:  Medicare and Medicaid

  About Highlands Health and Rehabilitation Center

Highlands Health And Rehabilitation Center, located in MEMPHIS, TN, is a for-profit organization that accepts Medicare and Medicaid. It is not part of a continuing care retirement community. It is not located in a hospital. Highlands Health And Rehabilitation Center offers a range of services including skilled nursing, long-term care, short-term rehabilitation, and specialized memory care. The center is equipped with modern amenities and a supportive environment designed to enhance the quality of life for its residents. With a focus on personalized care plans and community engagement.

  • Highlands Health and Rehabilitation Center is ranked #14 out of 22 facilities within a 10 mile radius and #18 out of 34 facilities within a 25 mile radius. See Ranking Report
  • Review Specific City Measures
  • CMS 5-Star Overall Rating is (1 out of 5):
  • Current Trend:   Improving
  • Total Nursing Hours Spent Per Resident Per Day: 3.25
    (The national average is 3.84 )
  • The percentage of short-stay residents who were re-hospitalized after a nursing home admission is 11.44% .
  •    There is no indication of abuse occuring at Highlands Health and Rehabilitation Center. (CMS flags facilities where abuse has either happened or is very likely.)

  Highlands Health and Rehabilitation Center Owner & Operator Information

Business Entity Name:

THE BAY AT HIGHLANDS HEALTH AND REHABILITATION CENTER LLC

Owners:

Managers and Directors:

  Highlands Health and Rehabilitation Center Ratings and Inspection Scores

Centers for Medicare and Medicaid (CMS) regularly inspects every skilled nursing facility. The results of the multi-day inspection is a series of star ratings. The health inspection scores are an absolute value, so you can compare one facility's score directly to another.

Ratings

Overall Rating 1:
Health Inspection Rating 2:
Quality Rating 4:
Staffing Rating 1:

Inspection Scores

Cycle 1 Score (as of August 11, 2022) 32
Cycle 2 Score (as of October 22, 2019) 127
Cycle 3 Score (as of December 06, 2018) 64
Weighted All Cycles Score 69

  Nursing Hours Spent Per Patient

CMS provides detailed information about how long nursing staff spends with residents. This data includes nursing subcategories of Registered Nurse, Licensed Practical Nurse, and non-nursing Certified Nursing Assistants. More hours spend per patient should can indicate a better facility or it could indicate more complicated situations.

The nursing staff of Highlands Health and Rehabilitation Center spends LESS time on average with its residents than the state average and LESS time than the national average for total nursing hours spent per resident.

Type Facility State / National Avg
Registered Nurse (RN)
Hours 0.29 0.60 / 0.67
Case Mix 0.71 0.71 / 0.66
Adjusted 0.27 NA / NA
Licensed Practical Nurse (LPN)
Hours 1.10 1.11 / 0.88
Case Mix 0.93 NA / NA
Adjusted 1.03 NA / NA
Certified Nursing Assistants (CNA)
Hours 1.86 2.07 / 2.29
Case Mix 2.44 NA / NA
Adjusted 1.73 NA / NA
Total Licensed Staff
Hours 1.39 1.71 / 1.55
Physical Therapist (PT)
Hours 0.08 0.07 / 0.07
Total Nursing Hours Spent per Resident on Average
Hours 3.25 3.78 / 3.84
Case Mix 4.08 4.08 / 3.82
Adjusted 3.03 NA / NA

  Quality Measures

Quality measures are based both on patient survey information and on the results of actual claims that are filed with CMS. It is not clear what period is covered in the measures.

Desc. Perc./ State Avg. / Comparison
Percentage of short-stay residents who were rehospitalized after a nursing home admission (qm521)
This measure is considered when computing the 5-Star Overall Rating
11.4% / 22.0%
Better
Percentage of short-stay residents who had an outpatient emergency department visit (qm522)
This measure is considered when computing the 5-Star Overall Rating
7.7% / 12.4%
Better
Number of hospitalizations per 1000 long-stay resident days (qm551)
This measure is considered when computing the 5-Star Overall Rating
1.4% / 1.5%
Better
Number of outpatient emergency department visits per 1000 long-stay resident days (qm552)
This measure is considered when computing the 5-Star Overall Rating
0.7% / 1.6%
Better
Percentage of long-stay residents whose need for help with daily activities has increased (qm401) 16.7% / 16.6%
Worse
Percentage of long-stay residents who lose too much weight (qm404) 9.1% / 6.8%
Worse
Percentage of low risk long-stay residents who lose control of their bowels or bladder (qm405) 63.8% / 54.2%
Worse
Percentage of long-stay residents with a catheter inserted and left in their bladder (qm406) 1.9% / 1.2%
Worse
Percentage of long-stay residents with a urinary tract infection (qm407) 1.4% / 2.3%
Better
Percentage of long-stay residents who have depressive symptoms (qm408) 14.0% / 10.2%
Worse
Percentage of long-stay residents who were physically restrained (qm409) 0.2% / 0.1%
Worse
Percentage of long-stay residents experiencing one or more falls with major injury (qm410) 1.6% / 3.5%
Better
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine (qm415) 22.0% / 89.8%
Worse
Percentage of long-stay residents who received an antipsychotic medication (qm419) 10.7% / 16.4%
Better
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine (qm430) 10.8% / 79.6%
Worse
Percentage of short-stay residents who newly received an antipsychotic medication (qm434) 0.5% / 1.8%
Better
Percentage of long-stay residents whose ability to move independently worsened (qm451) 24.9% / 21.4%
Worse
Percentage of long-stay residents who received an antianxiety or hypnotic medication (qm452) 29.2% / 30.9%
Better
Percentage of high risk long-stay residents with pressure ulcers (qm453) 14.4% / 8.5%
Worse
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine (qm454) 89.1% / 93.4%
Worse
Percentage of short-stay residents who made improvements in function (qm471) 64.8% / 76.4%
Worse
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine (qm472) 13.8% / 77.4%
Worse

  Hospitals Near Highlands Health and Rehabilitation Center

Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near Highlands Health and Rehabilitation Center.

Highlands Health and Rehabilitation Center is near several hospitals, each with its own rating based on overall performance:

Hospital 5-Star Overall Rating
BAPTIST MEMORIAL HOSPITAL DESOTO
7601 SOUTHCREST PARKWAY
SOUTHAVEN, MS 38671
1
REGIONAL ONE HEALTH
877 JEFFERSON AVENUE
MEMPHIS, TN 38103
1
MEMPHIS VA MEDICAL CENTER
1030 JEFFERSON AVENUE
MEMPHIS, TN 38104
2
ST FRANCIS HOSPITAL
5959 PARK AVE
MEMPHIS, TN 38119
2
SAINT FRANCIS BARTLETT MEDICAL CENTER
2986 KATE BOND RD
BARTLETT, TN 38133
2
BAPTIST MEMORIAL HOSPITAL
6019 WALNUT GROVE ROAD
MEMPHIS, TN 38120
3
METHODIST HOSPITALS OF MEMPHIS
1265 UNION AVE SUITE 700
MEMPHIS, TN 38104
4
METHODIST HEALTHCARE - OLIVE BRANCH HOSPITAL
4250 BETHEL ROAD
OLIVE BRANCH, MS 38654
5
BAPTIST MEMORIAL HOSPITAL-CRITTENDEN, INC
2100 NORTH SEVENTH STREET
WEST MEMPHIS, AR 72301
Not Available
PERIMETER BEHAVIORAL HOSPITAL OF WEST MEMPHIS
600 NORTH 7TH STREET
WEST MEMPHIS, AR 72301
Not Available
PARKWOOD BEHAVIORAL HEALTH SYSTEM
8135 GOODMAN ROAD
OLIVE BRANCH, MS 38654
Not Available
DELTA SPECIALTY HOSPITAL
3000 GETWELL RD
MEMPHIS, TN 38118
Not Available
ST JUDE CHILDRENS RESEARCH HOSPITAL
262 DANNY THOMAS PLACE
MEMPHIS, TN 38105
Not Available
MEMPHIS MENTAL HEALTH INSTITUTE
951 COURT AVENUE
MEMPHIS, TN 38103
Not Available
LAKESIDE BEHAVIORAL HEALTH SYSTEM
2911 BRUNSWICK RD
MEMPHIS, TN 38133
Not Available
UNITY PSYCHIATRIC CARE-MEMPHIS
1505 N SECOND STREET
MEMPHIS, TN 38107
Not Available
CRESTWYN BEHAVIORAL HEALTH
9485 CRESTWYN HILLS COVE
MEMPHIS, TN 38125
Not Available

Ratings History for Highlands Health and Rehabilitation Center

  Medical Professionals Associated with Highlands Health and Rehabilitation Center

These are the doctors who are affiliated with Highlands Health and Rehabilitation Center. The data is from the most recent period. Historical data is not available.

  Local Nursing Homes

When evaluating nursing homes, it's important to consider other nearby facilities to understand the available options and make comparisons. Below is a list of nursing homes near Brookline Healthcare and Rehabilitation, including Brookline itself. This list is ranked based on each home's health inspection scores, also known as the "weighted all cycles score." Additionally, we provide the facility's 5-star overall rating for a more complete view of its performance. If a nursing home has been flagged by CMS for abuse, you'll see a special icon () next to its name.

The data is based on the dataset as of October 01, 2024.

Name Health Inspection Score / Overall Rating
Regional One Health Subacute Care
(MEMPHIS, TN)
1.333 / 5:
Ahc Applingwood
(CORDOVA, TN)
2 / 5:
Kirby Pines Manor
(MEMPHIS, TN)
7.333 / 5:
Allen Morgan Health and Rehabilitation Center
(MEMPHIS, TN)
10.667 / 5:
Landmark of Desoto
(HORN LAKE, MS)
14.667 / 4:
Signature Healthcare of Primacy
(MEMPHIS, TN)
16 / 2:
Allenbrooke Nursing and Rehabilitation Center
(MEMPHIS, TN)
22.667 / 3:
Great Oaks Rehabilitation and Healthcare Center
(BYHALIA, MS)
24.667 / 3:
Signature Healthcare of Memphis
(MEMPHIS, TN)
24.667 / 2:
The Kings Daughters and Sons
(BARTLETT, TN)
26 / 3:
Rainbow Rehab and Healthcare
(BARTLETT, TN)
26 / 3:
Cordova Wellness and Rehabilitation Center
(CORDOVA, TN)
28.667 / 3:
The Village at Germantown
(GERMANTOWN, TN)
36.667 / 2:
Desoto Healthcare Center
(SOUTHAVEN, MS)
53.333 / 1:
Ahc Bright Glade
(MEMPHIS, TN)
61 / 1:
Ave Maria Home
(BARTLETT, TN)
64.833 / 2:
Collierville Nursing and Rehabilitation, LLC
(COLLIERVILLE, TN)
67.333 / 1:
Highlands Health and Rehabilitation Center
(MEMPHIS, TN)
69 / 1:
Memphis Jewish Home
(CORDOVA, TN)
72.667 / 1:
The Springs Broadway
(WEST MEMPHIS, AR)
78.667 / 1:
The Springs of Avalon
(WEST MEMPHIS, AR)
80.667 / 2:
Spring Gate Rehab and Healthcare Center
(MEMPHIS, TN)
87.5 / 1:
Ahc Harbor View
(MEMPHIS, TN)
90.333 / 1:
Willowbend Health and Rehabilitation, LLC
(MARION, AR)
90.833 / 2:
Diversicare of Southaven
(SOUTHAVEN, MS)
105.333 / 1:
Millington Healthcare Center
(MILLINGTON, TN)
107 / 1:
Waters of Memphis A Rehabilitation and Nursing Ctr
(MEMPHIS, TN)
126.333 / 1:
Quince Nursing and Rehabilitation Center, LLC
(MEMPHIS, TN)
164.833 / 1:
Gallaway Health and Rehab
(GALLAWAY, TN)
226.833 / 1:
Graceland Rehabilitation and Nursing Care Center
(MEMPHIS, TN)
270 / 1:
Midtown Center For Health and Rehabilitation
(MEMPHIS, TN)
429.333 / :
Parkway Health and Rehabilitation Center
(MEMPHIS, TN)
432.833 / :
Majestic Gardens at Memphis Rehab and Snc
(MEMPHIS, TN)
510.833 / 1:
The Suites at Jordan River
(COLLIERVILLE, TN)
/ :

  Our Analysis

Best and Worst Nursing Homes in MEMPHIS, TN

Here is our analysis of the Best Nursing Homes in MEMPHIS and Worst Nursing Homes in MEMPHIS so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.

Ownership Details for Highlands Health and Rehabilitation Center

A list of all of the registered owners for Highlands Health and Rehabilitation Center. This includes direct and indirect owners and managers.

Noted Deficiencies for Highlands Health and Rehabilitation Center

A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.

Nursing Hours Analysis for Highlands Health and Rehabilitation Center

How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.

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