HENRICO DOCTORS' HOSPITAL Ratings and Reviews

About HENRICO DOCTORS' HOSPITAL

HENRICO DOCTORS' HOSPITAL is a Acute Care Hospitals. It is in RICHMOND, VA. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 490118. It does provide emergency services. There are 767 medical professionals and 160 doctor groups affiliated with the hospital. On average at HENRICO DOCTORS' HOSPITAL, emergency patients were charged $25,829. This is higher than the state average of $24,851. It is also higher than the national average of $25,828.

Quick Links to HENRICO DOCTORS' HOSPITAL Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HENRICO DOCTORS' HOSPITAL to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	6 %
Patients who reported that their nurses "Usually" communicated well	19 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	13 %
Patients who reported that their nurses "Always" listened carefully to them	72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their nurses "Usually" listened carefully to them	21 %
Patients who reported that their nurses "Always" explained things in a way they could understand	69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	24 %
Patients who reported that their doctors "Always" communicated well	76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	21 %
Patients who reported that they "Always" received help as soon as they wanted	56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	15 %
Patients who reported that they "Usually" received help as soon as they wanted	29 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	13 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	27 %
Patients who reported that staff "Always" explained about medicines before giving it to them	58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	20 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	20 %
Patients who reported that YES, they did discuss whether they would need help after discharge	80 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	86 %
Patients who "Agree" they understood their care when they left the hospital	45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	49 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	43 %
Patients who "Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	57 %
Patients who reported that their room and bathroom were "Always" clean	68 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	10 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	54 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	12 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	71 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	71 %
Patients who reported YES, they would probably recommend the hospital	24 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of HENRICO DOCTORS' HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HENRICO DOCTORS' HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HENRICO DOCTORS' HOSPITAL: Not Available

Detailed table for spending and period for patients at HENRICO DOCTORS' HOSPITAL:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$16
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$48
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$80
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$9
Carrier (1 to 3 days Prior to Index Hospital Admission)	$592
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,944
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$21
Carrier (During Index Hospital Admission)	$1,459
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$795
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$203
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,922
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$665
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,429
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$110
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,524
Total (Complete Episode)	$25,829

Infection Rates at HENRICO DOCTORS' HOSPITAL

These measures show how often patients at HENRICO DOCTORS' HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.01 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.60 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	9,844.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	8.23 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	1.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.12 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	-- / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.39 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	8,970.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	7.63 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.00 / Better
SSI - Colon Surgery: Lower Confidence Limit	0.01 / Better
SSI - Colon Surgery: Upper Confidence Limit	0.55 / Better
SSI - Colon Surgery: Number of Procedures	342.00 / Better
SSI - Colon Surgery: Predicted Cases	8.95 / Better
SSI - Colon Surgery: Observed Cases	1.00 / Better
SSI - Colon Surgery	0.11 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.01 / Better
SSI - Abdominal Hysterectomy: Upper Confidence Limit	0.84 / Better
SSI - Abdominal Hysterectomy: Number of Procedures	671.00 / Better
SSI - Abdominal Hysterectomy: Predicted Cases	5.89 / Better
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Better
SSI - Abdominal Hysterectomy	0.17 / Better
MRSA Bacteremia: Lower Confidence Limit	0.06 / Same
MRSA Bacteremia: Upper Confidence Limit	1.09 / Same
MRSA Bacteremia: Patient Days	108,652.00 / Same
MRSA Bacteremia: Predicted Cases	6.06 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.33 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.02 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.18 / Better
Clostridium Difficile (C.Diff): Patient Days	96,477.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	44.50 / Better
Clostridium Difficile (C.Diff): Observed Cases	3.00 / Better
Clostridium Difficile (C.Diff)	0.07 / Better

How HENRICO DOCTORS' HOSPITAL Compares to Other Similar Facilities

This is how HENRICO DOCTORS' HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in RICHMOND, VA

Worst Hospitals in RICHMOND, VA

Percentages of Complications and Deaths at HENRICO DOCTORS' HOSPITAL

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.2%	SAME
Death rate for heart attack patients	10.7%	SAME
Death rate for CABG surgery patients	2.1%	SAME
Death rate for COPD patients	11.5%	SAME
Death rate for heart failure patients	13.5%	SAME
Death rate for pneumonia patients	20.4%	SAME
Death rate for stroke patients	15.4%	SAME
Pressure ulcer rate	0.08%	Better
Death rate among surgical inpatients with serious treatable complications	135.67%	SAME
Iatrogenic pneumothorax rate	0.19%	SAME
In-hospital fall with hip fracture rate	0.08%	SAME
Postoperative hemorrhage or hematoma rate	1.6%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.21%	SAME
Postoperative respiratory failure rate	6.86%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	1.98%	Better
Postoperative sepsis rate	3.67%	SAME
Postoperative wound dehiscence rate	1.47%	SAME
Abdominopelvic accidental puncture or laceration rate	0.49%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.6%	Better

Skilled Nursing Facilities Near HENRICO DOCTORS' HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HENRICO DOCTORS' HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
The Haven at Brandermill Woods	5:
Vcu Health Children's Services at Brook Road	5:
Westminster-Canterbury of Richmond	5:
Our Lady of Hope Health Center	4:
The Laurels of Willow Creek	3:
The Virginia Home	3:
Lakewood Manor	3:
Covenant Woods Nursing Home	3:
Autumn Care of Mechanicsville	3:
Chelsea Rehabilitation and Healthcare Center	3:
Tyler's Retreat at Iron Bridge	2:
Health Care Center Lucy Corr	2:
Beaufont Health and Rehabilitation Center	2:
Shalom Gardens Health and Rehabilitation	2:
Wonder City Rehabilitation and Nursing Center	1:
Colonial Heights Rehabilitation and Nursing Center	1:
River View On The Appomattox Health and Rehab Center	1:
Amelia Rehabilitation and Healthcare Center	1:
Sitter and Barfoot Veterans Care Center	1:
The Laurels of Bon Air	1:
Forest Hill Health and Rehabilitation	1:
Southampton Rehabilitation and Healthcare Center	1:
Henrico Health and Rehabilitation Center	1:
Glenburnie Rehab and Nursing Center	1:
Rosedale Health and Rehabilitation	1:
Westport Rehabilitation and Nursing Center	1:
August Healthcare at Richmond	1:
Canterbury Rehabilitation and Healthcare Center	1:
Lakeside Health and Rehabilitation	1:
Hanover Health and Rehabilitation Center	1:
The Laurels of University Park	1:
Parham Health Care and Rehab Cen	1:
Elizabeth Adam Crump Health and Rehab	1:
Ashland Nursing and Rehabilitation	1:
Cedarfield Pinnacle Living	No Data

Medical Groups Affiliated with HENRICO DOCTORS' HOSPITAL

There are 767 doctors and 160 medical groups that are affiliated with HENRICO DOCTORS' HOSPITAL.

Affiliated Doctor Groups

The list of medical professionals associated with HENRICO DOCTORS' HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HENRICO DOCTORS' HOSPITAL.