ARROWHEAD REGIONAL MEDICAL CENTER Ratings and Reviews

About ARROWHEAD REGIONAL MEDICAL CENTER

ARROWHEAD REGIONAL MEDICAL CENTER is a Acute Care Hospitals. It is in COLTON, CA. Its type of ownership is Government - Local. The facility's Medicare ID is 50245. It does provide emergency services. There are 223 medical professionals and 62 doctor groups affiliated with the hospital. On average at ARROWHEAD REGIONAL MEDICAL CENTER, emergency patients were charged $26,424. This is lower than the state average of $26,501. It is also higher than the national average of $25,828.

Quick Links to ARROWHEAD REGIONAL MEDICAL CENTER Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ARROWHEAD REGIONAL MEDICAL CENTER to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	8 %
Patients who reported that their nurses "Usually" communicated well	20 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	16 %
Patients who reported that their nurses "Always" listened carefully to them	67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	9 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	8 %
Patients who reported that their doctors "Usually" communicated well	18 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	15 %
Patients who reported that their doctors "Always" listened carefully to them	72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	20 %
Patients who reported that their doctors "Always" explained things in a way they could understand	70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	19 %
Patients who reported that they "Always" received help as soon as they wanted	49 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	21 %
Patients who reported that they "Usually" received help as soon as they wanted	30 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	47 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	21 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	50 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	20 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	30 %
Patients who reported that staff "Always" explained about medicines before giving it to them	61 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	14 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	14 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	49 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	16 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	18 %
Patients who reported that YES, they were given information about what to do during their recovery at home	82 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	16 %
Patients who reported that YES, they did discuss whether they would need help after discharge	84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	19 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	81 %
Patients who "Agree" they understood their care when they left the hospital	44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	10 %
Patients who "Strongly Agree" they understood their care when they left the hospital	46 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	40 %
Patients who "Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	10 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	53 %
Patients who reported that their room and bathroom were "Always" clean	60 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	18 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	19 %
Patients who reported that the area around their room was "Usually" quiet at night	31 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	13 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	67 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	10 %
Patients who reported YES, they would definitely recommend the hospital	61 %
Patients who reported YES, they would probably recommend the hospital	29 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of ARROWHEAD REGIONAL MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ARROWHEAD REGIONAL MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ARROWHEAD REGIONAL MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at ARROWHEAD REGIONAL MEDICAL CENTER:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$28
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$88
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$259
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$4
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$13
Carrier (1 to 3 days Prior to Index Hospital Admission)	$1,007
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$11,734
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$9
Carrier (During Index Hospital Admission)	$1,228
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$615
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$178
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,791
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,146
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,890
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$99
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,334
Total (Complete Episode)	$26,424

Infection Rates at ARROWHEAD REGIONAL MEDICAL CENTER

These measures show how often patients at ARROWHEAD REGIONAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.27 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.21 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	9,379.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	11.42 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	7.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.61 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.44 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.18 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	13,174.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	21.50 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	16.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.74 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.30 / Same
SSI - Colon Surgery: Upper Confidence Limit	2.25 / Same
SSI - Colon Surgery: Number of Procedures	122.00 / Same
SSI - Colon Surgery: Predicted Cases	4.29 / Same
SSI - Colon Surgery: Observed Cases	4.00 / Same
SSI - Colon Surgery	0.93 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	-- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.67 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	122.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.12 / Same
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Same
SSI - Abdominal Hysterectomy	0.00 / Same
MRSA Bacteremia: Lower Confidence Limit	0.13 / Better
MRSA Bacteremia: Upper Confidence Limit	0.96 / Better
MRSA Bacteremia: Patient Days	113,381.00 / Better
MRSA Bacteremia: Predicted Cases	10.07 / Better
MRSA Bacteremia: Observed Cases	4.00 / Better
MRSA Bacteremia	0.40 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.13 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.41 / Better
Clostridium Difficile (C.Diff): Patient Days	106,014.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	49.64 / Better
Clostridium Difficile (C.Diff): Observed Cases	12.00 / Better
Clostridium Difficile (C.Diff)	0.24 / Better

How ARROWHEAD REGIONAL MEDICAL CENTER Compares to Other Similar Facilities

This is how ARROWHEAD REGIONAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in COLTON, CA

Worst Hospitals in COLTON, CA

Percentages of Complications and Deaths at ARROWHEAD REGIONAL MEDICAL CENTER

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	10.7%	SAME
Death rate for pneumonia patients	17.6%	SAME
Death rate for stroke patients	15.5%	SAME
Pressure ulcer rate	0.41%	SAME
Death rate among surgical inpatients with serious treatable complications	170.08%	SAME
Iatrogenic pneumothorax rate	0.23%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.24%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.56%	SAME
Postoperative respiratory failure rate	8.08%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	3.23%	SAME
Postoperative sepsis rate	5.14%	SAME
Postoperative wound dehiscence rate	2.92%	SAME
Abdominopelvic accidental puncture or laceration rate	0.97%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	0.9%	SAME

Skilled Nursing Facilities Near ARROWHEAD REGIONAL MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ARROWHEAD REGIONAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Ramona Rehabilitation and Post Acute Care Center	5:
San Jacinto Healthcare	5:
Villa Health Care Center	5:
Mission Care Center	5:
Palm Terrace Care Center	5:
Valencia Gardens Health Care Center	5:
Riverside Behavioral Healthcare Center	5:
The Grove Care and Wellness	5:
Vista Pacifica Center	5:
Riverside Heights Healthcare Center, LLC	5:
Trellis Chino	5:
Chino Valley Health Care Cente	5:
Redlands Healthcare Center	5:
Redlands Comm Hosp D/p Snf	5:
Montclair Manor Care Center	5:
University Post Acute	5:
Totally Kids Rehabilitation Hospital - D/p Snf	5:
Heritage Park Nursing Center	5:
Mount San Antonio Gardens	5:
Upland Rehabilitation and Care Center	5:
Villa Mesa Care Center	5:
Highland Palms Healthcare Center	5:
Arrowhead Springs Healthcare	5:
Community Convalescent Center of San Bernardino	5:
Sierra Vista	5:
Arrowhead Healthcare Center, LLC	5:
Shandin Hills Behavior Therapy Center	5:
Hillcrest Nursing Home	5:
Mountains Community Hosp Dpsnf	5:
Centinela Grand Inc	4:
Corona Regional Medical Center D/p Snf	4:
Riverside Village Healthcare Center	4:
Alta Vista Healthcare and Wellness Centre	4:
Extended Care Hospital of Riverside	4:
Community Care and Rehabilitation Center	4:
Inland Christian Home	4:
Highland Care Center of Redlands	4:
Rialto Post Acute Center	4:
Community Extended Care Hospital of Montclair	4:
Citrus Nursing Center	4:
Ontario Grove Healthcare and Wellness Centre, LP	4:
Pilgrim Place Health Services Center	4:
Community Hospital of San Bernardino Dp Snf	4:
Valley Healthcare Center	4:
Menifee Lakes Post Acute	3:
The Village Healthcare Center	3:
Devonshire Care Center	3:
The Bradley Gardens	3:
Corona Health Care Center	3:
Riverwalk Post Acute	3:
Sundance Creek Post Acute	3:
Vista Real Post Acute	3:
Oak Glen Post Acute	3:
Vista Pacifica Convalescent Hospital	3:
Creekside Post Acute	3:
Grand Terrace Health Care Center	3:
Brookside Healthcare Center	3:
Plymouth Village	3:
Linda Valley Care Center	3:
Laurel Park Behavioral Health Center	3:
Landmark Medical Center	3:
Gardenview Healthcare and Wellness Centre, LP	3:
Claremont Manor Care Center	3:
Woods Health Services	3:
Claremont Care Center	3:
Del Rosa Villa	3:
Haven Post Acute	3:
Hemet Hills Post Acute	2:
Meadowbrook Post Acute	2:
Hemet Valley Healthcare Center	2:
Corona Post Acute Center	2:
Arlington Gardens Care Center	2:
Rancho Bellagio Post Acute	2:
Sunrise Post Acute	2:
Woodcrest Post Acute and Rehabilitation	2:
Community Care On Palm	2:
Cedar Mountain Post Acute	2:
Ontario Healthcare Center	2:
Asistencia Villa Rehabilitation and Care Center	2:
Heritage Gardens Health Care Center	2:
Pomona Vista Care Center	2:
Country Oaks Care Center	2:
Las Colinas Post Acute	2:
Laurel Convalescent Hospital	2:
Rancho Mesa Care Center	2:
Waterman Canyon Post Acute	2:
Windsor Cypress Gardens	1:
Highland Springs Care Center	1:
Yucaipa Hills Post Acute	1:
Jurupa Hills Post Acute	1:
Madison Grove Post Acute	1:
Reche Canyon Regional Rehab Center	1:
Meadows Ridge Care Center	1:
Park Avenue Healthcare and Wellness Center	1:
Inland Valley Care and Rehabilitation Center	1:
Medical Center Convalescent Hospital	1:
Riverside Postacute Care	No Data

Medical Groups Affiliated with ARROWHEAD REGIONAL MEDICAL CENTER

There are 223 doctors and 62 medical groups that are affiliated with ARROWHEAD REGIONAL MEDICAL CENTER.

Affiliated Doctor Groups

The list of medical professionals associated with ARROWHEAD REGIONAL MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with ARROWHEAD REGIONAL MEDICAL CENTER.