CONTACT INFORMATION REVIEWS & MORE DATA
South Holland Manor Hth and Rhb
- Date Updated: November 01, 2024
- CMS Overall 5-Star Rating:
-
Address: 2145 EAST 170TH STREET
SOUTH HOLLAND IL 60473 Map - Phone: 708-895-3255
- Website: Click Here
- Medicare Provider Number: 145608
- Participating in Medicare Since: February 23, 1989
- No. of Certified Beds: 216
- No. of Residents: N/A
- Occupancy: N/A
- Amount Fined: $52,425.75
- Complaints Filed: 32
- Accepts: Medicare and Medicaid
About South Holland Manor Hth and Rhb
South Holland Manor Hth And Rhb, located in SOUTH HOLLAND, IL, is a for-profit organization that accepts Medicare and Medicaid. It is not part of a continuing care retirement community. It is not located in a hospital. South Holland Manor Hth And Rhb offers a range of services including skilled nursing, long-term care, short-term rehabilitation, and specialized memory care. The center is equipped with modern amenities and a supportive environment designed to enhance the quality of life for its residents. With a focus on personalized care plans and community engagement.
- South Holland Manor Hth and Rhb is ranked #6 out of 37 facilities within a 10 mile radius and #41 out of 147 facilities within a 25 mile radius. See Ranking Report
- Review Specific City Measures
- CMS 5-Star Overall Rating is (1 out of 5):
- Current Trend: Improving
-
Total Nursing Hours Spent Per Resident Per Day: 3.15
(The national average is 3.84 ) - The percentage of short-stay residents who were re-hospitalized after a nursing home admission is 22.91% .
- CMS has identified this facility as either having actual cases of abuse or has decided that abuse is possible. >
South Holland Manor Hth and Rhb Owner & Operator Information
Managers and Directors:
- PAMELA CHAPPELL (MANAGING EMPLOYEE)
- LEVI ISRAEL (CORPORATE OFFICER)
- WILLIAM ROTHNER (CORPORATE DIRECTOR)
South Holland Manor Hth and Rhb Ratings and Inspection Scores
Centers for Medicare and Medicaid (CMS) regularly inspects every skilled nursing facility. The results of the multi-day inspection is a series of star ratings. The health inspection scores are an absolute value, so you can compare one facility's score directly to another.
Ratings
Overall Rating | 1: |
Health Inspection Rating | 2: |
Quality Rating | 2: |
Staffing Rating | 1: |
Inspection Scores
Cycle 1 Score (as of August 16, 2024) | 52 |
Cycle 2 Score (as of October 20, 2023) | 96 |
Cycle 3 Score (as of September 23, 2022) | 124 |
Weighted All Cycles Score | 79 |
Nursing Hours Spent Per Patient
CMS provides detailed information about how long nursing staff spends with residents. This data includes nursing subcategories of Registered Nurse, Licensed Practical Nurse, and non-nursing Certified Nursing Assistants. More hours spend per patient should can indicate a better facility or it could indicate more complicated situations.
The nursing staff of South Holland Manor Hth and Rhb spends LESS time on average with its residents than the state average and LESS time than the national average for total nursing hours spent per resident.
Type | Facility | State / National Avg |
---|---|---|
Registered Nurse (RN) | ||
Hours | 0.67 | 0.71 / 0.67 |
Case Mix | 0.80 | 0.75 / 0.66 |
Adjusted | 0.55 | NA / NA |
Licensed Practical Nurse (LPN) | ||
Hours | 0.65 | 0.63 / 0.88 |
Case Mix | 1.05 | NA / NA |
Adjusted | 0.54 | NA / NA |
Certified Nursing Assistants (CNA) | ||
Hours | 1.83 | 2.08 / 2.29 |
Case Mix | 2.74 | NA / NA |
Adjusted | 1.52 | NA / NA |
Total Licensed Staff | ||
Hours | 1.32 | 1.35 / 1.54 |
Physical Therapist (PT) | ||
Hours | 0.04 | 0.05 / 0.07 |
Total Nursing Hours Spent per Resident on Average | ||
Hours | 3.15 | 3.43 / 3.84 |
Case Mix | 4.59 | 4.32 / 3.82 |
Adjusted | 2.62 | NA / NA |
Quality Measures
Quality measures are based both on patient survey information and on the results of actual claims that are filed with CMS. It is not clear what period is covered in the measures.
Desc. | Perc./ State Avg. / Comparison |
---|---|
Percentage of short-stay residents who were rehospitalized after a nursing home admission (qm521)
This measure is considered when computing the 5-Star Overall Rating |
22.9%
/
25.3% Better |
Percentage of short-stay residents who had an outpatient emergency department visit (qm522)
This measure is considered when computing the 5-Star Overall Rating |
13.5%
/
14.0% Better |
Number of hospitalizations per 1000 long-stay resident days (qm551)
This measure is considered when computing the 5-Star Overall Rating |
1.6%
/
1.8% Better |
Number of outpatient emergency department visits per 1000 long-stay resident days (qm552)
This measure is considered when computing the 5-Star Overall Rating |
1.2%
/
2.0% Better |
Percentage of long-stay residents whose need for help with daily activities has increased (qm401) |
27.5%
/
12.0% Worse |
Percentage of long-stay residents who lose too much weight (qm404) |
15.0%
/
6.6% Worse |
Percentage of low risk long-stay residents who lose control of their bowels or bladder (qm405) |
82.6%
/
46.1% Worse |
Percentage of long-stay residents with a catheter inserted and left in their bladder (qm406) |
1.8%
/
1.4% Worse |
Percentage of long-stay residents with a urinary tract infection (qm407) |
1.3%
/
2.1% Better |
Percentage of long-stay residents who have depressive symptoms (qm408) |
84.1%
/
40.6% Worse |
Percentage of long-stay residents who were physically restrained (qm409) |
0.0%
/
0.1% Better |
Percentage of long-stay residents experiencing one or more falls with major injury (qm410) |
2.4%
/
3.4% Better |
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine (qm415) |
39.1%
/
86.4% Worse |
Percentage of long-stay residents who received an antipsychotic medication (qm419) |
17.1%
/
19.7% Better |
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine (qm430) |
13.4%
/
66.1% Worse |
Percentage of short-stay residents who newly received an antipsychotic medication (qm434) |
1.0%
/
2.2% Better |
Percentage of long-stay residents whose ability to move independently worsened (qm451) |
44.8%
/
13.9% Worse |
Percentage of long-stay residents who received an antianxiety or hypnotic medication (qm452) |
5.6%
/
18.4% Better |
Percentage of high risk long-stay residents with pressure ulcers (qm453) |
12.9%
/
8.4% Worse |
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine (qm454) |
75.7%
/
91.5% Worse |
Percentage of short-stay residents who made improvements in function (qm471) |
63.2%
/
72.4% Worse |
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine (qm472) |
13.2%
/
62.1% Worse |
Hospitals Near South Holland Manor Hth and Rhb
Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near South Holland Manor Hth and Rhb.
South Holland Manor Hth and Rhb is near several hospitals, each with its own rating based on overall performance:
Hospital | 5-Star Overall Rating |
---|---|
ST BERNARD HOSPITAL 326 W 64TH ST CHICAGO, IL 60621 |
1 |
METHODIST HOSPITALS INC 600 GRANT ST GARY, IN 46402 |
1 |
WEST SUBURBAN MEDICAL CENTER 3 ERIE COURT OAK PARK, IL 60302 |
1 |
COMMUNITY FIRST MEDICAL CENTER 5645 W ADDISON STREET CHICAGO, IL 60634 |
1 |
HUMBOLDT PARK HEALTH 1044 N FRANCISCO AVE CHICAGO, IL 60622 |
1 |
MT SINAI HOSPITAL MEDICAL CENTER 1500 S FAIRFIELD AVE CHICAGO, IL 60608 |
1 |
HOLY CROSS HOSPITAL 2701 W 68TH STREET CHICAGO, IL 60629 |
1 |
INSIGHT HOSPITAL AND MEDICAL CENTER CHICAGO 2525 S MICHIGAN AVE CHICAGO, IL 60616 |
1 |
ROSELAND COMMUNITY HOSPITAL 45 W 111TH STREET CHICAGO, IL 60628 |
1 |
JOHN H STROGER JR HOSPITAL 1901 W HARRISON ST CHICAGO, IL 60612 |
2 |
ADVOCATE TRINITY HOSPITAL 2320 E 93RD ST CHICAGO, IL 60617 |
2 |
UNIVERSITY OF ILLINOIS HOSPITAL AND CLINICS 1740 WEST TAYLOR ST SUITE 1400 CHICAGO, IL 60612 |
2 |
FRANCISCAN HEALTH OLYMPIA & CHICAGO HEIGHTS 20201 S CRAWFORD AVENUE OLYMPIA FIELDS, IL 60461 |
2 |
FRANCISCAN HEALTH CROWN POINT 12750 SAINT FRANCIS DRIVE CROWN POINT, IN 46307 |
2 |
COMMUNITY HOSPITAL 901 MACARTHUR BLVD MUNSTER, IN 46321 |
2 |
FRANCISCAN HEALTH DYER 24 JOLIET ST DYER, IN 46311 |
2 |
ADVOCATE CHRIST HOSPITAL & MEDICAL CENTER 4440 W 95TH STREET OAK LAWN, IL 60453 |
2 |
INGALLS MEMORIAL HOSPITAL 1 INGALLS DRIVE HARVEY, IL 60426 |
2 |
MACNEAL HOSPITAL 3249 SOUTH OAK PARK AVENUE BERWYN, IL 60402 |
2 |
LOYOLA GOTTLIEB MEMORIAL HOSPITAL 701 WEST NORTH AVE MELROSE PARK, IL 60160 |
3 |
Ratings History for South Holland Manor Hth and Rhb
Medical Professionals Associated with South Holland Manor Hth and Rhb
These are the doctors who are affiliated with South Holland Manor Hth and Rhb. The data is from the most recent period. Historical data is not available.
- ANTHONY DEL PRIORE ( FAMILY PRACTICE - MEDICO LLC )
- MICHAEL SETTECASE ( FAMILY PRACTICE - SPECIALTY PHYSICIANS OF ILLINOIS LLC )
Local Nursing Homes
When evaluating nursing homes, it's important to consider other nearby facilities to understand the available options and make comparisons. Below is a list of nursing homes near Brookline Healthcare and Rehabilitation, including Brookline itself. This list is ranked based on each home's health inspection scores, also known as the "weighted all cycles score." Additionally, we provide the facility's 5-star overall rating for a more complete view of its performance. If a nursing home has been flagged by CMS for abuse, you'll see a special icon () next to its name.
The data is based on the dataset as of November 01, 2024.
Name | Health Inspection Score / Overall Rating |
---|---|
Terraces at The Clare (CHICAGO, IL) | 8 / 5: |
Miller's Merry Manor (PORTAGE, IN) | 11.333 / 5: |
Gottlieb Memorial Hospital (MELROSE PARK, IL) | 12.667 / 5: |
Lowell Healthcare (LOWELL, IN) | 13.333 / 5: |
Park Place Christian Community (ELMHURST, IL) | 24 / 5: |
West Suburban Medical Ctr (OAK PARK, IL) | 29.333 / 5: |
Citadel at Casa Scalabrini (NORTHLAKE, IL) | 32.667 / 4: |
Ignite Medical Resort Crown Point LLC (CROWN POINT, IN) | 35.333 / 4: |
Oak Trace (DOWNERS GROVE, IL) | 35.333 / 5: |
Winston Manor Cnv and Nursing (CHICAGO, IL) | 38 / 4: |
Cedar Creek Health Campus (LOWELL, IN) | 40.667 / 4: |
Plymouth Place (LA GRANGE PARK, IL) | 42.667 / 4: |
Ahva Care of Stickney (STICKNEY, IL) | 43.333 / 4: |
Victorian Village Hlth and Well (HOMER GLEN, IL) | 46.667 / 5: |
Little Sisters of The Poor (CHICAGO, IL) | 49.333 / 5: |
The British Home (BROOKFIELD, IL) | 52.667 / 3: |
Eden Vista Burr Ridge (BURR RIDGE, IL) | 54 / 3: |
Burgess Square Healthcare Ctr (WESTMONT, IL) | 54.667 / 5: |
Community First Medical Center (CHICAGO, IL) | 56 / 5: |
Bella Terra Lagrange (LA GRANGE, IL) | 57.333 / 4: |
Beacon Hill (LOMBARD, IL) | 57.333 / 4: |
Elevate Care Palos Heights (PALOS HEIGHTS, IL) | 58 / 2: |
Mercy Circle (CHICAGO, IL) | 59.333 / 5: |
Colonial Nursing Home (CROWN POINT, IN) | 62 / 2: |
Rehabilitation Center at Hartsfield Village (MUNSTER, IN) | 62 / 2: |
Smith Crossing (ORLAND PARK, IL) | 62.667 / 2: |
Brickyard Healthcare - Portage Care Center (PORTAGE, IN) | 63.333 / 1: |
St Joseph Village of Chicago (CHICAGO, IL) | 64 / 5: |
Aperion Care Midlothian (MIDLOTHIAN, IL) | 64.667 / 3: |
Alden Lincoln Rehab and H C Ctr (CHICAGO, IL) | 66 / 2: |
Bella Terra Elmhurst (ELMHURST, IL) | 67.333 / 3: |
Harmony Palos (PALOS HEIGHTS, IL) | 68 / 1: |
Montgomery Place (CHICAGO, IL) | 69.333 / 2: |
Brickyard Healthcare - Merrillville Care Center (MERRILLVILLE, IN) | 70 / 1: |
The Waters of Hobart Skilled Nursing Facility (HOBART, IN) | 72.667 / 1: |
The Grove of Lagrange Park (LA GRANGE PARK, IL) | 72.667 / 3: |
St James Wellness Rehab Villas (CRETE, IL) | 76.333 / 1: |
Meadowbrook Manor - Lagrange (LA GRANGE, IL) | 76.667 / 3: |
Warren Barr Orland Park (ORLAND PARK, IL) | 77.333 / 3: |
Hammond-Whiting Care Center (WHITING, IN) | 77.333 / 1: |
South Holland Manor Hth and Rhb (SOUTH HOLLAND, IL) | 78.667 / 1: |
Chateau Nrsg and Rehab Center (WILLOWBROOK, IL) | 80 / 2: |
Franciscan Village (LEMONT, IL) | 82.667 / 3: |
Countryside Nursing and Rehab Ctr (DOLTON, IL) | 84.667 / 1: |
Lemont Nursing and Rehab Center (LEMONT, IL) | 84.667 / 2: |
The Pavilion of Bridgeview (BRIDGEVIEW, IL) | 84.667 / 3: |
Bella Terra Lombard (LOMBARD, IL) | 86 / 3: |
Smith Village (CHICAGO, IL) | 88 / 3: |
Avantara Palos Heights (PALOS HEIGHTS, IL) | 88.667 / 2: |
Oak Park Oasis (OAK PARK, IL) | 88.667 / 1: |
Lincolnshire Health and Rehabilitation Center (MERRILLVILLE, IN) | 90 / 1: |
Munster Med-Inn (MUNSTER, IN) | 90.667 / 1: |
Crown Point Christian Village (CROWN POINT, IN) | 92 / 1: |
Beecher Manor Nrsg and Rehab Ctr (BEECHER, IL) | 93.333 / 2: |
Spring Mill Health Campus (MERRILLVILLE, IN) | 93.333 / 1: |
Aperion Care Dolton (DOLTON, IL) | 94 / 1: |
Warren Barr Gold Coast (CHICAGO, IL) | 94.667 / 3: |
Prairie Manor Nrsg and Rehab Ctr (CHICAGO HEIGHTS, IL) | 97.333 / 1: |
Warren Barr Oak Lawn (OAK LAWN, IL) | 97.333 / 3: |
Palos Heights Rehabilitation (CRESTWOOD, IL) | 100.667 / 2: |
South Shore Health and Rehabilitation Center (GARY, IN) | 104 / 1: |
Saint Anthony (CROWN POINT, IN) | 106.5 / 2: |
Alta Rehab at Oak Brook (OAK BROOK, IL) | 106.667 / 3: |
Ignite Medical Resort Dyer LLC. (DYER, IN) | 112 / 1: |
Alden Estates of Orland Park (ORLAND PARK, IL) | 112.667 / 1: |
Avantara Chicago Ridge (CHICAGO RIDGE, IL) | 113.333 / 3: |
Crestwood Terrace (CRESTWOOD, IL) | 116.333 / 1: |
Aperion Care Westchester (WESTCHESTER, IL) | 116.667 / 2: |
Bria of Chicago Heights (SOUTH CHICAGO HEIGHT, IL) | 116.833 / 1: |
The Pearl of Hinsdale (HINSDALE, IL) | 120.333 / 2: |
Midway Neurological / Rehab Center (BRIDGEVIEW, IL) | 120.667 / 1: |
Westmont Manor Hlth and Rhb (WESTMONT, IL) | 125.333 / 1: |
Aperion Care Tolleston Park (GARY, IN) | 125.5 / 1: |
Central Nursing Home (CHICAGO, IL) | 125.5 / 1: |
Frankfort Terrace (FRANKFORT, IL) | 128.333 / 2: |
Kensington Place Nrsg and Rehab (CHICAGO, IL) | 128.667 / 1: |
Aliya of Homewood (HOMEWOOD, IL) | 136 / 2: |
Aperion Care Oak Lawn (OAK LAWN, IL) | 136.667 / 1: |
Aperion Care Burbank (BURBANK, IL) | 137 / 2: |
Hickory Vlg Nrsg and Rhb (HICKORY HILLS, IL) | 138.333 / 1: |
Little Village Nrsg and Rhb Ctr (CHICAGO, IL) | 142.667 / 1: |
Zahav of Berwyn (BERWYN, IL) | 145.333 / 1: |
Tri-State Village Nrsg and Rhb (LANSING, IL) | 147.833 / 1: |
Pearl of Hillside,the (HILLSIDE, IL) | 149.833 / 1: |
Prairie Oasis (SOUTH HOLLAND, IL) | 150.833 / 1: |
Warren Barr Lincoln Park (CHICAGO, IL) | 153.167 / 2: |
Pine Crest Health Care (HAZEL CREST, IL) | 155.333 / 2: |
Avantara Lincoln Park (CHICAGO, IL) | 156 / 2: |
Elmhurst Extended Care Center (ELMHURST, IL) | 157.5 / 2: |
Pavilion of South Shore (CHICAGO, IL) | 158.167 / 1: |
Avantara Evergreen Park (EVERGREEN PARK, IL) | 159.333 / 1: |
Wentworth Rehab and Hcc (CHICAGO, IL) | 159.333 / 1: |
Alden Town Manor Rehab and Hcc (CICERO, IL) | 162.667 / 2: |
The Pearl of Montclare (CHICAGO, IL) | 163.333 / 2: |
Harbor Health and Rehab (EAST CHICAGO, IN) | 168 / 1: |
Crestwood Rehabilitation Ctr (CRESTWOOD, IL) | 170.667 / 1: |
The Pavilion of Logan Square (CHICAGO, IL) | 179.333 / 1: |
Bria of River Oaks (BURNHAM, IL) | 180.833 / 1: |
Aperion Care Hillside (HILLSIDE, IL) | 181.167 / 1: |
Generations at Applewood (MATTESON, IL) | 182.167 / 2: |
Bridgeway Senior Living (BENSENVILLE, IL) | 183.167 / 1: |
Great Lakes Healthcare Center (DYER, IN) | 186 / 1: |
Dyer Nursing and Rehabilitation Center (DYER, IN) | 187.167 / 1: |
Bria of Palos Hills (PALOS HILLS, IL) | 188 / 2: |
Princeton Rehab and Hcc (CHICAGO, IL) | 191 / 2: |
Landmark of Richton Park Rehab and Nsg Ctr (RICHTON PARK, IL) | 192.5 / 1: |
The Grove of Elmhurst (ELMHURST, IL) | 194 / 1: |
Aliya of Palos Park (PALOS PARK, IL) | 201.5 / 1: |
Heather Health Care Center (HARVEY, IL) | 202.333 / 2: |
Burbank Rehabilitation Center (BURBANK, IL) | 203.333 / 1: |
Warren Barr South Loop (CHICAGO, IL) | 203.333 / 1: |
Briar Place Nursing (INDIAN HEAD PARK, IL) | 207.5 / 1: |
South Suburban Rehab Center (HOMEWOOD, IL) | 209.5 / 1: |
Parkshore Estates Nursing and Rehab (CHICAGO, IL) | 210 / 1: |
Center Home Hispanic Elderly (CHICAGO, IL) | 214 / 1: |
Ryze On The Avenue (CHICAGO, IL) | 218 / 1: |
Berkeley Nursing and Rehab Center (OAK PARK, IL) | 219.667 / 1: |
Community Care Nursing Center (CHICAGO, IL) | 220 / 1: |
Kenwood Vlge Nrsg and Rhb Ctr (CHICAGO, IL) | 221.5 / 1: |
Elevate Care Windsor Park (CHICAGO, IL) | 226.667 / 1: |
Lakeview Rehab and Nursing Center (CHICAGO, IL) | 234.667 / 1: |
Casa of Hobart (HOBART, IN) | 235.5 / 1: |
Aperion Care Glenwood (GLENWOOD, IL) | 237.333 / 1: |
The Austin Oasis (CHICAGO, IL) | 241.333 / 1: |
Aliya On 87th (CHICAGO, IL) | 242.167 / 1: |
Aperion Care International (CHICAGO, IL) | 243.333 / 1: |
Elevate Care South Holland (SOUTH HOLLAND, IL) | 253.167 / 1: |
South Shore Rehabilitation (CHICAGO, IL) | 259.667 / 1: |
Aliya of Oak Lawn (OAK LAWN, IL) | 261.167 / 1: |
Aperion Care Chicago Heights (CHICAGO HEIGHTS, IL) | 262.333 / : |
City View Multicare Center (CICERO, IL) | 262.667 / : |
Bria of Westmont (WESTMONT, IL) | 270.333 / 1: |
California Terrace (CHICAGO, IL) | 272.5 / 1: |
Elevate Care Country Club Hill (COUNTRY CLUB HILLS, IL) | 273.833 / 1: |
Mayfield Care and Rehab (CHICAGO, IL) | 276.167 / 1: |
Southpoint Nursing and Rehab Center (CHICAGO, IL) | 281.833 / 1: |
Ryze West (CHICAGO, IL) | 282.333 / 1: |
Downers Grove Rehab and Nursing (DOWNERS GROVE, IL) | 294 / 1: |
Oak Lawn Respiratory and Rehab (OAK LAWN, IL) | 295.833 / 1: |
Bria of Forest Edge (CHICAGO, IL) | 316.167 / 1: |
Belhaven Nursing and Rehab Center (CHICAGO, IL) | 318 / 1: |
Bria of Elmwood Park (ELMWOOD PARK, IL) | 356.5 / 1: |
Aperion Care Forest Park (FOREST PARK, IL) | 367.833 / 1: |
Southview Manor (CHICAGO, IL) | 382.333 / 2: |
Morgan Park Healthcare (CHICAGO, IL) | 401.667 / 1: |
Archer Heights Healthcare (CHICAGO, IL) | 428.333 / 1: |
Chicago Ridge Snf (CHICAGO RIDGE, IL) | 679.333 / 1: |
Our Analysis
Best and Worst Nursing Homes in SOUTH HOLLAND, IL
Here is our analysis of the Best Nursing Homes in SOUTH HOLLAND and Worst Nursing Homes in SOUTH HOLLAND so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.
Ownership Details for South Holland Manor Hth and Rhb
A list of all of the registered owners for South Holland Manor Hth and Rhb. This includes direct and indirect owners and managers.
Noted Deficiencies for South Holland Manor Hth and Rhb
A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.
Nursing Hours Analysis for South Holland Manor Hth and Rhb
How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.
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