KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	5 %
Patients who reported that their nurses "Usually" communicated well	17 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	12 %
Patients who reported that their nurses "Always" listened carefully to them	76 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	5 %
Patients who reported that their nurses "Usually" listened carefully to them	19 %
Patients who reported that their nurses "Always" explained things in a way they could understand	75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	20 %
Patients who reported that their doctors "Always" communicated well	78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	6 %
Patients who reported that their doctors "Usually" communicated well	16 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	11 %
Patients who reported that their doctors "Always" listened carefully to them	77 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	7 %
Patients who reported that their doctors "Usually" listened carefully to them	16 %
Patients who reported that their doctors "Always" explained things in a way they could understand	74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	19 %
Patients who reported that they "Always" received help as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	10 %
Patients who reported that they "Usually" received help as soon as they wanted	24 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	26 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	66 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	22 %
Patients who reported that staff "Always" explained about medicines before giving it to them	66 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	17 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	17 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	76 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	56 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	24 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	13 %
Patients who reported that YES, they were given information about what to do during their recovery at home	87 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	14 %
Patients who reported that YES, they did discuss whether they would need help after discharge	86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	88 %
Patients who "Agree" they understood their care when they left the hospital	42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	6 %
Patients who "Strongly Agree" they understood their care when they left the hospital	52 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	45 %
Patients who "Agree" that they understood their responsiblities in managing their health	44 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	50 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	34 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	61 %
Patients who reported that their room and bathroom were "Always" clean	68 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	13 %
Patients who reported that their room and bathroom were "Usually" clean	19 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	61 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	10 %
Patients who reported that the area around their room was "Usually" quiet at night	29 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	18 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	75 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	5 %
Patients who reported YES, they would definitely recommend the hospital	74 %
Patients who reported YES, they would probably recommend the hospital	21 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO: Not Available

Detailed table for spending and period for patients at KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$0
Hospice (1 to 3 days Prior to Index Hospital Admission)	$0
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$86
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$134
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$9
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$1
Carrier (1 to 3 days Prior to Index Hospital Admission)	$572
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$15,340
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$14
Carrier (During Index Hospital Admission)	$805
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$585
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$251
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$3,744
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$1,091
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$3,226
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$107
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,331
Total (Complete Episode)	$27,296

Infection Rates at KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO

These measures show how often patients at KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.29 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.94 / Better
Central Line Associated Bloodstream Infection: Number of Device Days	18,433.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	20.28 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	11.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.54 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.55 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.33 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	19,488.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	22.87 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	20.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.87 / Same
SSI - Colon Surgery: Lower Confidence Limit	0.36 / Same
SSI - Colon Surgery: Upper Confidence Limit	1.63 / Same
SSI - Colon Surgery: Number of Procedures	338.00 / Same
SSI - Colon Surgery: Predicted Cases	8.49 / Same
SSI - Colon Surgery: Observed Cases	7.00 / Same
SSI - Colon Surgery	0.83 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit	0.03 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit	2.94 / Same
SSI - Abdominal Hysterectomy: Number of Procedures	206.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases	1.68 / Same
SSI - Abdominal Hysterectomy: Observed Cases	1.00 / Same
SSI - Abdominal Hysterectomy	0.60 / Same
MRSA Bacteremia: Lower Confidence Limit	-- / Better
MRSA Bacteremia: Upper Confidence Limit	0.41 / Better
MRSA Bacteremia: Patient Days	142,812.00 / Better
MRSA Bacteremia: Predicted Cases	7.38 / Better
MRSA Bacteremia: Observed Cases	0.00 / Better
MRSA Bacteremia	0.00 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.51 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.83 / Better
Clostridium Difficile (C.Diff): Patient Days	127,987.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	100.54 / Better
Clostridium Difficile (C.Diff): Observed Cases	66.00 / Better
Clostridium Difficile (C.Diff)	0.66 / Better

How KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO Compares to Other Similar Facilities

This is how KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in FONTANA, CA

Worst Hospitals in FONTANA, CA

Percentages of Complications and Deaths at KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	NA	Not Enough Data
Death rate for heart attack patients	NA	Not Enough Data
Death rate for CABG surgery patients	NA	Not Enough Data
Death rate for COPD patients	NA	Not Enough Data
Death rate for heart failure patients	NA	Not Enough Data
Death rate for pneumonia patients	NA	Not Enough Data
Death rate for stroke patients	NA	Not Enough Data
Pressure ulcer rate	0.43%	SAME
Death rate among surgical inpatients with serious treatable complications	NA	Not Enough Data
Iatrogenic pneumothorax rate	0.26%	SAME
In-hospital fall with hip fracture rate	0.09%	SAME
Postoperative hemorrhage or hematoma rate	2.26%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.46%	SAME
Postoperative respiratory failure rate	11.14%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.21%	SAME
Postoperative sepsis rate	6.02%	SAME
Postoperative wound dehiscence rate	2.45%	SAME
Abdominopelvic accidental puncture or laceration rate	1.34%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.08%	SAME

Skilled Nursing Facilities Near KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Healthbridge Children's Hospital - Orange D/p Snf	5:
Vista Pacifica Center	5:
Shandin Hills Behavior Therapy Center	5:
Sierra Vista	5:
Valencia Gardens Health Care Center	5:
Town and Country	5:
Heritage Park Nursing Center	5:
Trellis Chino	5:
Upland Rehabilitation and Care Center	5:
Community Hospital of San Bernardino Dp Snf	5:
Totally Kids Rehabilitation Hospital - D/p Snf	5:
Montclair Manor Care Center	5:
Chino Valley Health Care Cente	5:
Highland Palms Healthcare Center	5:
The Grove Care and Wellness	5:
Redlands Comm Hosp D/p Snf	5:
Mountains Community Hosp Dpsnf	5:
Mission Care Center	5:
University Post Acute	5:
Arrowhead Springs Healthcare	5:
Inland Christian Home	5:
Mount San Antonio Gardens	5:
Palm Terrace Care Center	5:
Arrowhead Healthcare Center, LLC	5:
Riverside Behavioral Healthcare Center	5:
Community Extended Care Hospital of Montclair	4:
Citrus Nursing Center	4:
Ontario Grove Healthcare and Wellness Centre, LP	4:
Casa Bonita Convalescent Hospital	4:
Pilgrim Place Health Services Center	4:
Villa Health Care Center	4:
Riverside Heights Healthcare Center, LLC	4:
Community Convalescent Center of San Bernardino	4:
Foothill Regional Medical Center D/p Snf	4:
Extended Care Hospital of Riverside	4:
Centinela Grand Inc	4:
Del Rosa Villa	4:
Hillcrest Nursing Home	4:
Chapman Global Medical Center D/p Snf	4:
Highland Care Center of Redlands	4:
Alta Vista Healthcare and Wellness Centre	4:
Corona Regional Medical Center D/p Snf	4:
Plymouth Village	4:
Arlington Gardens Care Center	4:
Redlands Healthcare Center	4:
Rialto Post Acute Center	4:
Bayshire Yorba Linda Post-Acute	3:
Las Colinas Post Acute	3:
Vista Pacifica Convalescent Hospital	3:
Landmark Medical Center	3:
Rancho Bellagio Post Acute	3:
Villa Mesa Care Center	3:
Riverwalk Post Acute	3:
Woods Health Services	3:
Claremont Care Center	3:
Grand Terrace Health Care Center	3:
Cedar Mountain Post Acute	3:
Brookside Healthcare Center	3:
Valley Healthcare Center	3:
Haven Post Acute	3:
Laurel Park Behavioral Health Center	3:
Community Care and Rehabilitation Center	3:
Menifee Lakes Post Acute	3:
Corona Health Care Center	3:
Riverside Village Healthcare Center	3:
Inland Valley Care and Rehabilitation Center	2:
Gardenview Healthcare and Wellness Centre, LP	2:
Creekside Post Acute	2:
New Orange Hills	2:
Jurupa Hills Post Acute	2:
French Park Care Center	2:
Arbor Glen Care Center	2:
Laurel Convalescent Hospital	2:
Rancho Mesa Care Center	2:
Waterman Canyon Post Acute	2:
Ontario Healthcare Center	2:
Woodcrest Post Acute and Rehabilitation	2:
Corona Post Acute Center	2:
Reche Canyon Regional Rehab Center	2:
Asistencia Villa Rehabilitation and Care Center	2:
Heritage Gardens Health Care Center	2:
Linda Valley Care Center	2:
Pomona Vista Care Center	2:
Advanced Rehab Center of Tustin	2:
Community Care On Palm	2:
Park Avenue Healthcare and Wellness Center	2:
Bayshire San Dimas Post-Acute	1:
Yucaipa Hills Post Acute	1:
Claremont Manor Care Center	1:
Gladstone Sub-Acute and Rehab Center	1:
Mesa Glen Care Center	1:
The Hills Post Acute	1:
Madison Grove Post Acute	1:
Medical Center Convalescent Hospital	1:
Glendora Canyon Transitional Care Unit	1:
Windsor Cypress Gardens	1:
Meadows Ridge Care Center	1:
Orange Healthcare and Wellness Centre, LLC	1:
Riverside Postacute Care	1:
Country Oaks Care Center	1:

Medical Groups Affiliated with KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO

There are 440 doctors and 25 medical groups that are affiliated with KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO.

Affiliated Doctor Groups

• SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP
• PROVIDENCE FACEY MEDICAL FOUNDATION
• RADADVANTAGE A PROFESSIONAL CORPORATION
• EL-BERSHAWI MEDICAL CORP
• CUCAMONGA VALLEY MEDICAL GROUP INC
• HEALTHCARE PARTNERS AFFILIATES MEDICAL GROUP
• THE IOWA CLINIC PC
• CEDARS-SINAI MEDICAL CARE FOUNDATION
• PRESBYTERIAN HEALTHCARE SERVICES
• SEVEN STAR HOSPITAL ASSOCIATES INC
• NEPHROLOGY ASSOCIATES MEDICAL GROUP INC
• REMEDIAL PATIENTS CARE INC
• ALERTIVE HEALTHCARE MEDICAL GROUP APC
• ALGOS INC A MEDICAL CORPORATION
• MAYO CLINIC HEALTH SYSTEM-SOUTHEAST MINNESOTA REGION
• INPATIENT SPECIALISTS OF CALIFORNIA PC
• REGENTS OF THE UNIVERSITY OF CALIFORNIA
• INLAND EMPIRE CARDIOVASCULAR CONSULTANTS INC
• SAC HEALTH SYSTEM
• QUANTUM HEALTHCARE MEDICAL ASSOCIATES INC
• THE REGENTS OF THE UNIVERSITY OF CALIFORNIA
• SAN DIMAS EMERGENCY MEDICAL ASSOCIATES INC.
• MONTCLAIR EMERGENCY MEDICAL ASSOCIATES
• CHINO EMERGENCY MEDICAL ASSOCIATES, INC.
• BEAVER MEDICAL GROUP PC

The list of medical professionals associated with KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO is very long, so we have added another pages. See a list of medical professionals associated with KAISER FOUNDATION HOSPITAL FONTANA/ONTARIO.