The Worst Home Health Care Agencies in Massachusetts

As the US population grows older, more of us are going to need some kind of help with our daily routines or to recover from specific afflictions. Much of that care will take place outside of a hospital or residential care setting. We believe that one of the best ways to live longer or to recover faster is through health care services that are delivered in your home.

There are many benefits to receiving health care at home. First, it is often more convenient for patients, since they don’t have to travel to a facility. Second, it can be less expensive than receiving care in a hospital or other setting. Third, patients may feel more comfortable and relaxed in their own homes. Home treatment has been shown to lead to faster recoveries and better overall outcomes than similar treatments administered in a hospital or group home setting.

Home Health Care Agencies in Massachusetts

There are 273 home health care companies registered with the Centers for Medicare & Medicaid that serve the Highland, Arkansas area. Because home health care agencies visit your home, you may be in an agency's service area even if they do not have an office in Highland.

The list below shows the worst home health care agencies in the market ranked by their overall 5-star quality of care rating. (Click here to see the best home health care agencies in Massachusetts.)

Name	5-Star Quality of Care Rating
LOVE AND MERCY HOME HEALTHCARE LLC 30 EASTBROOK RD UNIT 403 DEDHAM, MA 02026	1:
CROSSWAY HOMECARE LLC 30 MASS AVENUE, SUITE 306 NORTH ANDOVER, MA 01845	1:
BROCKTON HOME HEALTH CARE AGENCY 71 LEGION PARKWAY, SUITE 20 BROCKTON, MA 02301	1:
RADIANCE HOME HEALTH CARE INC 10 CENTER STREET SUITE 302 CHICOPEE, MA 01013	1:
LIFOD HOME HEALTH CARE LLC 1 OLDE NORTH ROAD, SUITE 301 CHELMSFORD, MA 01824	1:
BRIGHAM HOME CARE SERVICES INC 84 S FRANKLIN ST, UNIT B HOLBROOK, MA 02343	1:
WESTERN MASS HOME HEALTH SERVICES INC 155 MAPLE STREET, SUITE 204 SPRINGFIELD, MA 01105	1:
BETTER HEALTHCARE SOLUTIONS LLC 120 MAPLE STREET, SUITE 401 SPRINGFIELD, MA 01103	1:
STANDARDS CARE STAFFING, INC 100 CUMMINGS CENTER BEVERLY, MA 01915	1:
MAESTRO-CONNECTIONS VNA 439 S UNION STREET, BLDG 2, SUITE 209 LAWRENCE, MA 01843	1:
ROYAL COMFORT HOME CARE INC 280 MERRIMACK STREET, SUITE 530 LAWRENCE, MA 01840	1.5:
ABLE HOME CARE, LLC 8 ESSEX CENTER DRIVE, SUITE 100 PEADOBY, MA 01960	1.5:
BEYOND HEALTHCARE AGENCY, LLC 10 NEW ENGLAND BUSINESS CENTER, SUITE 105 ANDOVER, MA 01810	1.5:
ALLIANCE HOME CARE VISITING NURSE AGENCY 400 WEST CUMMINGS PARK, SUITE 3775 WOBURN, MA 01801	1.5:
CARING HEARTS HOMECARE INC 188 MAIN STREET, SUITE 201 WILMINGTON, MA 01887	1.5:
UNITING WITH YOU HOME CARE LLC 352 HUMPHREY STREET SWAMPSCOTT, MA 01907	1.5:
CENTURY HOMECARE LLC 65 WATER STREET, 2ND FLOOR WORCESTER, MA 01604	1.5:
BOSTON HOME HEALTH AIDES, LLC 1 UNION STREET LAWRENCE, MA 01840	1.5:
RELIEF HOME HEALTH SERVICES, INC 35 WINTER STREET SUITE 301 HYANNIS, MA 02601	1.5:
A BETTER LIFE HOMECARE LLC 20 MAPLE STREET, FLOOR 2 SPRINGFIELD, MA 01103	1.5:
CENTRO ONE HEALTH INC 336 GRATTON STREET CHICOPEE, MA 01020	1.5:
INTEGRITY HOME CARE SOLUTIONS LLC 1565 MAIN STREET, BLDG 2 TEWKSBURY, MA 01876	1.5:
HEALTHPOINT HOMECARE SERVICES LLC 140 HIGH STREET, SUITE 100 SPRINGFIELD, MA 01105	1.5:
EXCELSURE HOMES HEALTH CARE SOLUTIONS LLC 155 MAPLE STREET, SUITE 409 SPRINGFIELD, MA 01105	1.5:
VNA OF EASTERN MASSACHUSETTS 259 LOWELL STREET SOMERVILLE, MA 02144	2:
LEONARD ONEHIREBA ATIVIE IDEAL HEALTH CARE SYSTEM 2 BOURBON STREET, SUITE 200 PEABODY, MA 01960	2:
INTERNATIONAL HEALTH SOLUTIONS 319A ALLSTON STREET BRIGHTON, MA 02135	2:
WHITTIER HOME HEALTH CARE AGENCY 145 WARD HILL HAVERHILL, MA 01835	2:
EXCELLA HOMECARE INC 35 NEW ENGLAND BUSINESS CENTER DR STE 207 ANDOVER, MA 01810	2:
TRANSITIONS HOME HEALTH & PRIVATE CARE CO 379 MAIN STREET FITCHBURG, MA 01420	2:
UPHAMS HOME HEALTH CARE 415 COLUMBIA ROAD, MAIL STOP 415-1 BOSTON, MA 02125	2:
PRESIDENTIAL HOME HEALTH CARE LLC 59 CODDINGTON STREET, SUITE 204 QUINCY, MA 02169	2:
T & N RELIABLE NURSING CARE, LLC MA 31 AUBURN STREET WORCESTER, MA 01609	2:
ALL AT HOME HEALTH CARE LLC 20 LINDEN STREET, 2ND FLOOR ALLSTON, MA 02134	2:
WEST RIVER HOME HEALTH 63 KENDRICK STREET NEEDHAM, MA 02494	2:
ART OF CARE INC 1320 CENTRE STREET, SUITE 104 NEWTON, MA 02459	2:
ABP BEST HOME CARE AGENCY, INC 29 CRAFTS STREET, SUITE 550 NEWTON, MA 02458	2:
NIGHTINGALE VISITING NURSES 125 COUNTY STREET TAUNTON, MA 02780	2:
LEGACY LIFECARE VISITING NURSE AGENCY - WEST 770 CONVERSE STREET LONGMEADOW, MA 01106	2:
PATHWAYS HEALTHCARE 400 CROWN COLONY DRIVE SUITE 202 QUINCY, MA 02169	2.5:
BLISSFUL HOMECARE, LLC 90 SUTTON STREET, SUITE 3-4 NORTH ANDOVER, MA 01845	2.5:
INTERNATIONAL HEALTH SOLUTIONS 795 WORCESTER ST SPRINGFIELD, MA 01151	2.5:
NATICK WALPOLE VISITING NURSE ASSOCIATION 55 WEST STREET PO BX 252 WALPOLE, MA 02081	2.5:
HEALTH ALLIANCE HOME HEALTH AND HOSPICE 60 HOSPITAL ROAD LEOMINSTER, MA 01453	2.5:
ACE MEDICAL SERVICES, INC 40 SPRUCE STREET LEOMINSTER, MA 01453	2.5:
GREATER BOSTON HOME HEALTH CARE, LLC 1208B VFW PARKWAY, SUITE 302 BOSTON, MA 02132	2.5:
BETTER CARE HOME HEALTH INC 49 PLEASANT STREET, SUITE A LEOMINSTER, MA 01453	2.5:
ALLIED HEALTH SYSTEMS LLC 1145 MAIN ST. STE 221 SPRINGFIELD, MA 01103	2.5:
COMFORT HOME CARE, LLC 147 PELHAM STREET METHUEN, MA 01844	2.5:
COMFORT PLUS CAREGIVERS LLC 264 NORTH MAIN STREET, SUITE 7 EAST LONGMEADOW, MA 01028	2.5:

How are Home Health Care Agencies Rated?

The Centers for Medicare & Medicaid ("CMS") generates two types of 5-star rating, the Quality of Patient Care Star Ratings and Patient Survey Star Ratings.

Quality of Patient Care Ratings are based on data compiled by CMS based on the percentage of patients whose conditions improve as a result of care provided by the agency. The general guidelines are that these measures should :

• Apply to a substantial proportion of home health patients and have sufficient data to report for a majority of home health agencies.
• Show a reasonable amount of variation among home health agencies and it should be possible for a home health agency to show improvement in performance.
• Have high face validity and clinical relevance.
• Be stable and not show substantial random variation over time.
• Have changed over time based on the results of ongoing monitoring analyses, technical expert panel input, and stakeholder feedback.

Patient improvement is measured in the following ways:

• Timely Initiation of Care
• Improvement in Ambulation
• Improvement in Bed Transferring
• Improvement in Bathing
• Improvement in Shortness of Breath
• Improvement in Management of Oral Medications
• Acute Care Hospitalization

CMS also regularly surveys home health care patients using The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey ("HHCAHPS”). Patients are asked to rate the home health care agency according the following:

• Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way
• Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them
• Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them
• Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest)
• Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family

Because CMS loves to generate 5-star ratings, there are also 5-star ratings related to each of these questions.

Other Lists of the Worst Home Health Care Agencies

The worst home health care agencies in Massachusetts

Major Cities in Massachusetts

Boston, MA (best, worst)	Springfield, MA (best, worst)
Worcester, MA (best, worst)	Barnstable, MA (best, worst)
New Bedford, MA (best, worst)	Leominster, MA (best, worst)
Cambridge, MA (best, worst)	Lowell, MA (best, worst)
Brockton, MA (best, worst)	Quincy, MA (best, worst)
Lynn, MA (best, worst)	Fall River, MA (best, worst)
Newton, MA (best, worst)	Somerville, MA (best, worst)
Lawrence, MA (best, worst)	Framingham, MA (best, worst)
Haverhill, MA (best, worst)	Waltham, MA (best, worst)
Malden, MA (best, worst)	Weymouth, MA (best, worst)

Best and Worst Home Health Care Lists in Other States

Alaska (best, worst)	Alabama (best, worst)
Arizona (best, worst)	Arkansas (best, worst)
California (best, worst)	Colorado (best, worst)
Connecticut (best, worst)	Delaware (best, worst)
District of Columbia (best, worst)	Florida (best, worst)
Georgia (best, worst)	Hawaii (best, worst)
Idaho (best, worst)	Illinois (best, worst)
Indiana (best, worst)	Iowa (best, worst)
Kansas (best, worst)	Kentucky (best, worst)
Louisiana (best, worst)	Maine (best, worst)
Maryland (best, worst)	Massachusetts (best, worst)
Michigan (best, worst)	Minnesota (best, worst)
Mississippi (best, worst)	Missouri (best, worst)
Montana (best, worst)	Nebraska (best, worst)
Nevada (best, worst)	New Hampshire (best, worst)
New Jersey (best, worst)	New Mexico (best, worst)
New York (best, worst)	North Carolina (best, worst)
North Dakota (best, worst)	Ohio (best, worst)
Oklahoma (best, worst)	Oregon (best, worst)
Pennsylvania (best, worst)	Rhode Island (best, worst)
South Carolina (best, worst)	South Dakota (best, worst)
Tennessee (best, worst)	Texas (best, worst)
Utah (best, worst)	Vermont (best, worst)
Virginia (best, worst)	Washington (best, worst)
West Virginia (best, worst)	Wisconsin (best, worst)
Wyoming (best, worst)	Guam (best, worst)
U.S. Virgin Islands (best, worst)	Puerto Rico (best, worst)