CONTACT INFORMATION REVIEWS & MORE DATA

Webster House

Date Updated: November 01, 2024
CMS Overall 5-Star Rating:
Address: 437 WEBSTER STREET
PALO ALTO CA 94301 Map
Phone: 650-328-3300
Website: Click Here
Medicare Provider Number: 555156
Participating in Medicare Since: June 08, 1983
No. of Certified Beds: 145
No. of Residents: N/A
Occupancy: N/A
Amount Fined: $0.00
Complaints Filed: 1
Accepts: Medicare and Medicaid

About Webster House

Webster House, located in PALO ALTO, CA, is a non-profit organization that accepts Medicare and Medicaid. It is not part of a continuing care retirement community. It is not located in a hospital. Webster House offers a range of services including skilled nursing, long-term care, short-term rehabilitation, and specialized memory care. The center is equipped with modern amenities and a supportive environment designed to enhance the quality of life for its residents. With a focus on personalized care plans and community engagement.

Webster House is ranked #12 out of 27 facilities within a 10 mile radius and #66 out of 137 facilities within a 25 mile radius. See Ranking Report
Review Specific City Measures
CMS 5-Star Overall Rating is (4 out of 5):
Current Trend: Worsening
Total Nursing Hours Spent Per Resident Per Day: 4.36
(The national average is 3.84 )
The percentage of short-stay residents who were re-hospitalized after a nursing home admission is 29.05% .
There is no indication of abuse occuring at Webster House. (CMS flags facilities where abuse has either happened or is very likely.)

Webster House Owner & Operator Information

Business Entity Name:

FRONT PORCH COMMUNITIES AND SERVICES

Owners:

FRONT PORCH COMMUNITIES AND SERVICES (DIRECT- 100%)

Managers and Directors:

ELVYRA ABARE (MANAGING EMPLOYEE)
PETER DUNCKEL (CORPORATE DIRECTOR)
NANCY DURANTEAU (CORPORATE DIRECTOR)
VINCENT FORTE (CORPORATE DIRECTOR)
MELISSA FREDERICK (MANAGING EMPLOYEE)
JOANNE HANDY (CORPORATE DIRECTOR)
MARY HEISING (CORPORATE DIRECTOR)
LAURA JACOBS (CORPORATE DIRECTOR)
SEAN KELLY (CORPORATE OFFICER)
JIMMIE KENNEDY (CORPORATE DIRECTOR)
KEVIN KROEKER (CORPORATE DIRECTOR)
MARION MCGOVERN (CORPORATE DIRECTOR)
KATHERINE MURPHY (CORPORATE DIRECTOR)
DEBORAH PROCTOR (CORPORATE DIRECTOR)
EDUARDO SALVADOR (CORPORATE OFFICER)
JEFFREY SIANKO (MANAGING EMPLOYEE)
DIEMLAN TONNU (CORPORATE DIRECTOR)
RACHEL VRANICH (CORPORATE OFFICER)
OLIVER WESSON (CORPORATE DIRECTOR)
SUSAN WHITTAKER (CORPORATE DIRECTOR)

Webster House Ratings and Inspection Scores

Centers for Medicare and Medicaid (CMS) regularly inspects every skilled nursing facility. The results of the multi-day inspection is a series of star ratings. The health inspection scores are an absolute value, so you can compare one facility's score directly to another.

Ratings

Overall Rating	4:
Health Inspection Rating	4:
Quality Rating	4:
Staffing Rating	4:

Inspection Scores

Cycle 1 Score (as of February 27, 2023)	80
Cycle 2 Score (as of November 15, 2019)	32
Cycle 3 Score (as of November 02, 2018)	64
Weighted All Cycles Score	61

Nursing Hours Spent Per Patient

CMS provides detailed information about how long nursing staff spends with residents. This data includes nursing subcategories of Registered Nurse, Licensed Practical Nurse, and non-nursing Certified Nursing Assistants. More hours spend per patient should can indicate a better facility or it could indicate more complicated situations.

The nursing staff of Webster House spends MORE time on average with its residents than the state average for total nursing hours spent per resident and MORE time than the national average for total nursing hours spent per resident.

Type	Facility	State / National Avg
Registered Nurse (RN)
Hours	0.70	0.60 / 0.67
Case Mix	0.61	0.73 / 0.66
Adjusted	0.76	NA / NA
Licensed Practical Nurse (LPN)
Hours	0.94	1.23 / 0.88
Case Mix	0.80	NA / NA
Adjusted	1.02	NA / NA
Certified Nursing Assistants (CNA)
Hours	2.72	2.59 / 2.29
Case Mix	2.10	NA / NA
Adjusted	2.96	NA / NA
Total Licensed Staff
Hours	1.63	1.83 / 1.54
Physical Therapist (PT)
Hours	0.11	0.09 / 0.07
Total Nursing Hours Spent per Resident on Average
Hours	4.36	4.42 / 3.84
Case Mix	3.51	4.18 / 3.82
Adjusted	4.73	NA / NA

Quality Measures

Quality measures are based both on patient survey information and on the results of actual claims that are filed with CMS. It is not clear what period is covered in the measures.

Desc.	Perc./ State Avg. / Comparison
Percentage of short-stay residents who were rehospitalized after a nursing home admission (qm521) This measure is considered when computing the 5-Star Overall Rating	29.0% / 22.7% Worse
Percentage of short-stay residents who had an outpatient emergency department visit (qm522) This measure is considered when computing the 5-Star Overall Rating	20.5% / 11.1% Worse
Number of hospitalizations per 1000 long-stay resident days (qm551) This measure is considered when computing the 5-Star Overall Rating	2.8% / 2.0% Worse
Number of outpatient emergency department visits per 1000 long-stay resident days (qm552) This measure is considered when computing the 5-Star Overall Rating	0.8% / 1.4% Better
Percentage of long-stay residents whose need for help with daily activities has increased (qm401)	7.7% / 8.2% Better
Percentage of long-stay residents who lose too much weight (qm404)	6.1% / 4.8% Worse
Percentage of low risk long-stay residents who lose control of their bowels or bladder (qm405)	32.9% / 35.2% Better
Percentage of long-stay residents with a catheter inserted and left in their bladder (qm406)	1.4% / 1.3% Worse
Percentage of long-stay residents with a urinary tract infection (qm407)	1.5% / 1.4% Worse
Percentage of long-stay residents who have depressive symptoms (qm408)	0.0% / 6.1% Better
Percentage of long-stay residents who were physically restrained (qm409)	0.0% / 0.3% Better
Percentage of long-stay residents experiencing one or more falls with major injury (qm410)	1.5% / 1.7% Better
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine (qm415)	100.0% / 98.3% Better
Percentage of long-stay residents who received an antipsychotic medication (qm419)	12.5% / 11.0% Worse
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine (qm430)	96.7% / 94.2% Better
Percentage of short-stay residents who newly received an antipsychotic medication (qm434)	1.2% / 1.5% Better
Percentage of long-stay residents whose ability to move independently worsened (qm451)	16.6% / 10.7% Worse
Percentage of long-stay residents who received an antianxiety or hypnotic medication (qm452)	5.9% / 13.5% Better
Percentage of high risk long-stay residents with pressure ulcers (qm453)	6.5% / 7.4% Better
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine (qm454)	99.1% / 98.2% Better
Percentage of short-stay residents who made improvements in function (qm471)	95.7% / 81.8% Better
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine (qm472)	95.9% / 92.4% Better

Hospitals Near Webster House

Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near Webster House.

Webster House is near several hospitals, each with its own rating based on overall performance:

Hospital	5-Star Overall Rating
HIGHLAND HOSPITAL 1411 EAST 31ST STREET OAKLAND, CA 94602	1
AHMC SETON MEDICAL CENTER 1900 SULLIVAN AVENUE DALY CITY, CA 94015	1
SANTA CLARA VALLEY MEDICAL CENTER 751 SOUTH BASCOM AVENUE SAN JOSE, CA 95128	2
REGIONAL MEDICAL CENTER OF SAN JOSE 225 N JACKSON AVENUE SAN JOSE, CA 95116	2
GOOD SAMARITAN HOSPITAL 2425 SAMARITAN DRIVE SAN JOSE, CA 95124	2
ZUCKERBERG SAN FRANCISCO GENERAL HOSP & TRAUMA CTR 1001 POTRERO AVENUE SAN FRANCISCO, CA 94110	2
ST ROSE HOSPITAL 27200 CALAROGA AVE HAYWARD, CA 94545	2
KAISER FOUNDATION HOSPITAL - SAN LEANDRO 2500 MERCED STREET SAN LEANDRO, CA 94577	3
SAN RAMON REGIONAL MEDICAL CENTER 6001 NORRIS CANYON ROAD SAN RAMON, CA 94583	3
KAISER FOUNDATION HOSPITAL - FREMONT 39400 PASEO PADRE PKWY FREMONT, CA 94538	3
CHINESE HOSPITAL 845 JACKSON ST SAN FRANCISCO, CA 94133	3
SAINT FRANCIS MEMORIAL HOSPITAL 900 HYDE ST SAN FRANCISCO, CA 94109	3
SAN FRANCISCO VA MEDICAL CENTER 4150 CLEMENT STREET SAN FRANCISCO, CA 94121	3
ST MARY'S MEDICAL CENTER 450 STANYAN ST SAN FRANCISCO, CA 94117	3
SAN MATEO MEDICAL CENTER 222 W 39TH AVE SAN MATEO, CA 94403	3
WASHINGTON HOSPITAL 2000 MOWRY AVE FREMONT, CA 94538	3
KAISER FOUNDATION HOSPITAL-SANTA CLARA 700 LAWRENCE EXPRESSWAY SANTA CLARA, CA 95051	4
STANFORD HEALTH CARE - VALLEYCARE 5555 WEST LAS POSITAS BOULEVARD PLEASANTON, CA 94588	4
KAISER FOUNDATION HOSPITAL - SAN FRANCISCO 2425 GEARY BLVD SAN FRANCISCO, CA 94115	4
EL CAMINO HOSPITAL 2500 GRANT ROAD MOUNTAIN VIEW, CA 94040	4

Ratings History for Webster House

Medical Professionals Associated with Webster House

These are the doctors who are affiliated with Webster House. The data is from the most recent period. Historical data is not available.

MELISSA FREDERICK ( INTERNAL MEDICINE - ACN MEDICAL GROUP INC )
HAINI LIAO ( GERIATRIC MEDICINE - SUTTER BAY MEDICAL FOUNDATION )

Local Nursing Homes

When evaluating nursing homes, it's important to consider other nearby facilities to understand the available options and make comparisons. Below is a list of nursing homes near Brookline Healthcare and Rehabilitation, including Brookline itself. This list is ranked based on each home's health inspection scores, also known as the "weighted all cycles score." Additionally, we provide the facility's 5-star overall rating for a more complete view of its performance. If a nursing home has been flagged by CMS for abuse, you'll see a special icon () next to its name.

The data is based on the dataset as of November 01, 2024.

Name	Health Inspection Score / Overall Rating
Pacifica Nursing and Rehabilitation Center (PACIFICA, CA)	13.333 / 5:
Kaiser Permanente Post-Acute Care Center (SAN LEANDRO, CA)	13.333 / 5:
California Pacific Medical Ctr- Davies Campus Hosp (SAN FRANCISCO, CA)	16.667 / 5:
Marina Garden Nursing Center (ALAMEDA, CA)	17.333 / 4:
Bay Area Healthcare Center (OAKLAND, CA)	17.333 / 5:
Morton Bakar Center (HAYWARD, CA)	18 / 5:
Washington Center (SAN LEANDRO, CA)	18 / 5:
The Reutlinger Community (DANVILLE, CA)	21.333 / 5:
Alameda Hospital D/p Snf (ALAMEDA, CA)	23.333 / 5:
Garfield Neurobehavioral Center (OAKLAND, CA)	23.333 / 5:
Excell Health Care Center (OAKLAND, CA)	25.333 / 5:
Crestwood Treatment Center (FREMONT, CA)	26 / 5:
St Francis Healthcare Center (HAYWARD, CA)	26 / 5:
Baywood Court Health Center (CASTRO VALLEY, CA)	26.667 / 5:
San Francisco Towers (SAN FRANCISCO, CA)	27.333 / 5:
The Avenues Transitional Care Center (SAN FRANCISCO, CA)	28 / 5:
Childrens Hc Org No Ca -Pediatric Hospital D/p Snf (CAMPBELL, CA)	28.667 / 5:
All Saint's Subacute and Transitional Care (SAN LEANDRO, CA)	30 / 5:
Alameda County Medical Center D/p Snf (SAN LEANDRO, CA)	32 / 5:
Hayes Convalescent Hospital (SAN FRANCISCO, CA)	32 / 5:
We Care Skilled Nursing Facility (HAYWARD, CA)	32.667 / 5:
Canyon Creek Post-Acute (CASTRO VALLEY, CA)	34.667 / 4:
Masonic Home (UNION CITY, CA)	36 / 5:
Saratoga Retirement Community Health Center (SARATOGA, CA)	36.667 / 5:
St Anthony Care Center (HAYWARD, CA)	36.667 / 5:
Linda Mar Care Center (PACIFICA, CA)	38.667 / 5:
Stonebrook Health and Rehabilitation (LOS GATOS, CA)	39.333 / 5:
Pleasanton Nursing and Rehabilitation Center (PLEASANTON, CA)	39.333 / 4:
Crestwood Manor - Fremont (FREMONT, CA)	40 / 5:
Niles Canyon Post Acute (FREMONT, CA)	40 / 5:
Cedar Crest Nursing and Rehabilitation Center (SUNNYVALE, CA)	41.333 / 5:
The Sequoias (PORTOLA VALLEY, CA)	41.333 / 4:
Vi at Palo Alto (PALO ALTO, CA)	41.333 / 5:
Bellaken Skilled Nursing Center (OAKLAND, CA)	41.333 / 3:
Lincoln Glen Skilled Nursing (SAN JOSE, CA)	42 / 5:
The Vineyards Healthcare Center (LIVERMORE, CA)	43.333 / 5:
Creekview Skilled Nursing (PLEASANTON, CA)	43.333 / 5:
Childrens Hc Org No Ca Saratoga Pediatric Subacute (SARATOGA, CA)	44.667 / 5:
Zuckerberg San Francisco General Hosp and Trauma Snf (SAN FRANCISCO, CA)	44.667 / 5:
Redwood Healthcare Center LLC (OAKLAND, CA)	44.667 / 4:
Fremont Healthcare Center (FREMONT, CA)	45.333 / 5:
San Leandro Healthcare Center (SAN LEANDRO, CA)	46.667 / 4:
Idylwood Care Center (SUNNYVALE, CA)	47.333 / 4:
St. Anne's Home (SAN FRANCISCO, CA)	47.333 / 3:
Camden Postacute Care, Inc (CAMPBELL, CA)	48 / 4:
O'connor Hospital D/p Snf (SAN JOSE, CA)	48.667 / 4:
Health Care Ctr at The Forum at Rancho San Antonio (CUPERTINO, CA)	49.333 / 5:
All Saint's Maubert (SAN LEANDRO, CA)	50 / 3:
Fruitvale Healthcare Center (OAKLAND, CA)	50 / 3:
Sequoias San Francisco Convalescent Hospital (SAN FRANCISCO, CA)	50 / 4:
Lawton Skilled Nursing and Rehabilitation Center (SAN FRANCISCO, CA)	53.333 / 5:
Vista Manor Nursing Center (SAN JOSE, CA)	54 / 5:
Greenhills Manor (CAMPBELL, CA)	55.333 / 5:
Mission De La Casa (SAN JOSE, CA)	56 / 5:
Bay Marina Post Acute (OAKLAND, CA)	56.167 / 4:
San Bruno Skilled Nursing (SAN BRUNO, CA)	56.667 / 5:
Bancroft Healthcare Center (SAN LEANDRO, CA)	57.333 / 3:
Park Central Care and Rehabilitation Center (FREMONT, CA)	58.667 / 3:
Jones Convalescent Hospital (SAN LEANDRO, CA)	58.667 / 5:
Mission Skilled Nursing and Subacute Center (SANTA CLARA, CA)	59.333 / 3:
San Jose Healthcare and Wellness Center (SAN JOSE, CA)	59.333 / 4:
Bethesda Home (HAYWARD, CA)	59.333 / 3:
Mercy Retirement and Care Center (OAKLAND, CA)	59.333 / 4:
Brookside Skilled Nursing Hospital (SAN MATEO, CA)	60 / 5:
Villa Siena (MOUNTAIN VIEW, CA)	61.333 / 4:
Webster House (PALO ALTO, CA)	61.333 / 4:
Vista Post Acute (HAYWARD, CA)	62 / 4:
Hayward Hills Health Care Center (HAYWARD, CA)	63.333 / 4:
The Terraces at Los Altos Health Facility (LOS ALTOS, CA)	64 / 4:
Valley Pointe Nursing and Rehabilitation Center (CASTRO VALLEY, CA)	64.667 / 4:
Palo Alto Sub-Acute and Rehabilitation Center (PALO ALTO, CA)	65.333 / 5:
Woodlands Healthcare Center (LOS GATOS, CA)	66.667 / 5:
Emmanuel Post Acute Care - Hayward (HAYWARD, CA)	67.333 / 3:
Hayward Healthcare and Wellness Center (HAYWARD, CA)	67.333 / 3:
Empress Care Center, LLC (SAN JOSE, CA)	68.667 / 4:
Mission Valley Post Acute (FREMONT, CA)	69.5 / 3:
Windsor Country Drive Care Center (FREMONT, CA)	70 / 4:
Sage Post Acute (HAYWARD, CA)	70.667 / 2:
Oakland Heights Nursing and Rehabilitation (OAKLAND, CA)	71.333 / 4:
Pacific Heights Transitional Care Center (SAN FRANCISCO, CA)	72.667 / 3:
Plum Tree Care Center (SAN JOSE, CA)	74 / 3:
The Villas at Saratoga Skilled Nsg and Assisted Lvg (SARATOGA, CA)	74.667 / 4:
Windsor Post-Acute Care Center of Hayward (HAYWARD, CA)	76.667 / 3:
Driftwood Healthcare Center - Hayward (HAYWARD, CA)	79.333 / 3:
Courtyard Care Center (SAN JOSE, CA)	80.667 / 4:
Laurel Heights Community Care (SAN FRANCISCO, CA)	81.333 / 2:
A Grace Sub Acute and Skilled Care (SAN JOSE, CA)	84 / 4:
The Ridge Post Acute (SAN JOSE, CA)	84 / 4:
Peninsula Post-Acute (BURLINGAME, CA)	84 / 3:
Almaden Health and Rehabilitation Center (SAN JOSE, CA)	84.667 / 3:
Stratford Villa Post-Acute (LIVERMORE, CA)	85.5 / 4:
Inspire Behavioral Health (SAN JOSE, CA)	86 / 4:
City View Post Acute (SAN FRANCISCO, CA)	88 / 4:
Creekside Post-Acute (SAN JOSE, CA)	88.667 / 4:
Avondale Villa Post-Acute (LIVERMORE, CA)	91.333 / 4:
Central Gardens Post Acute (SAN FRANCISCO, CA)	91.333 / 4:
Sunnyvale Post-Acute Center (SUNNYVALE, CA)	94 / 4:
Devonshire Oaks Nursing Center (REDWOOD CITY, CA)	94.667 / 4:
The Terraces of Los Gatos (LOS GATOS, CA)	100 / 3:
Princeton Manor Healthcare Center, LLC (OAKLAND, CA)	100 / 3:
Milpitas Care Center (MILPITAS, CA)	100.667 / 2:
Crown Bay Nursing and Rehabilitation Center (ALAMEDA, CA)	110.667 / 2:
Sunnyvale Gardens Post Acute (SUNNYVALE, CA)	111.333 / 1:
Golden Heights Healthcare (DALY CITY, CA)	111.333 / 2:
Sunny View Manor (CUPERTINO, CA)	111.667 / 3:
Victorian Post Acute (SAN FRANCISCO, CA)	114 / 3:
Good Samaritan Healthcare Center - Hayward (HAYWARD, CA)	114.833 / 1:
Alameda Healthcare and Wellness Center (ALAMEDA, CA)	118.667 / 2:
Canyon Springs Post-Acute (SAN JOSE, CA)	120.667 / 3:
San Francisco Post Acute (SAN FRANCISCO, CA)	123.333 / 2:
Grant Cuesta Sub-Acute and Rehabilitation Center (MOUNTAIN VIEW, CA)	125.333 / 3:
Los Altos Sub-Acute and Rehabilitation Center (LOS ALTOS, CA)	128 / 3:
Bay View Rehabilitation Hospital, LLC (ALAMEDA, CA)	129.5 / 2:
Mountain View Healthcare Center (MOUNTAIN VIEW, CA)	130.5 / 3:
Hayward Gardens Post Acute (HAYWARD, CA)	134.667 / 3:
Jewish Home and Rehab Center D/p Snf (SAN FRANCISCO, CA)	136 / 2:
Eden Healthcare Center (HAYWARD, CA)	136.167 / 1:
St John Kronstadt Convalescent Center (CASTRO VALLEY, CA)	140 / 2:
East Bay Post-Acute (CASTRO VALLEY, CA)	144 / 3:
San Francisco Health Care (SAN FRANCISCO, CA)	149.5 / 2:
Vasona Creek Healthcare Center (LOS GATOS, CA)	150 / 2:
Santa Clara Post Acute (SANTA CLARA, CA)	152.667 / 2:
Lake Park Healthcare Center (OAKLAND, CA)	155.833 / 2:
Cupertino Healthcare and Wellness Center (CUPERTINO, CA)	167.333 / 1:
White Blossom Care Center (SAN JOSE, CA)	173.167 / 2:
Belmont Healthcare Center (BELMONT, CA)	187 / 1:
Westwood Post Acute (SAN JOSE, CA)	206.667 / 2:
Herman Health Care Center (SAN JOSE, CA)	209 / 1:
The Redwoods Post-Acute (SAN JOSE, CA)	223.667 / 2:
Ahmc Seton Medical Center (DALY CITY, CA)	224 / 1:
Serenethos Care Center, LLC (HAYWARD, CA)	234.333 / 2:
San Mateo Medical Center D/p Snf (SAN MATEO, CA)	243.333 / 1:
Atherton Park Post-Acute (MENLO PARK, CA)	243.5 / 1:
Golden Pavilion Healthcare (DALY CITY, CA)	280.333 / 1:
Millbrae Care Center (MILLBRAE, CA)	310.833 / 1:
Skyline Healthcare Center - San Jose (SAN JOSE, CA)	365.667 / 1:
Laguna Honda Hospital and Rehabilitation Ctr D/p Snf (SAN FRANCISCO, CA)	/ :

Our Analysis

Best and Worst Nursing Homes in PALO ALTO, CA

Here is our analysis of the Best Nursing Homes in PALO ALTO and Worst Nursing Homes in PALO ALTO so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.

Ownership Details for Webster House

A list of all of the registered owners for Webster House. This includes direct and indirect owners and managers.

Noted Deficiencies for Webster House

A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.

Nursing Hours Analysis for Webster House

How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.

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